숙박 시설 정면 - 저녁/밤

더블트리 바이 힐튼 호텔 올랜도 앳 시월드 여행 후기

4 out of 5
더블트리 바이 힐튼 호텔 올랜도 앳 시월드
10100 International Drive, Orlando, FL

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 8898개 이용 후기 중 3135개" "
평점 8 - 좋아요. 8898개 이용 후기 중 1761개" "
평점 6 - 괜찮아요. 8898개 이용 후기 중 1461개" "
평점 4 - 별로예요. 8898개 이용 후기 중 1143개" "
평점 2 - 너무 별로예요. 8898개 이용 후기 중 1398개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
수도에서 이상한 냄새가 나서 샤워, 양치할 때 불편하고, 수건에 먼지가 매우매우 많아서 얼굴과 몸에 남아있었음. 밤 늦게까지 시끄러운 사람들이 많아 자는데 불편하였음. WiFi는 잘되었고, 직원들의 전체적인 서비스 자체는 만족스러웠음.
2023년 4월에 8박 숙박함
답변 제공: Joe Cardone 님, 2023년 4월 28일
Thank you visiting us, for your review of our hotel and for sharing your thoughts about our hotel. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.

2/10 - 너무 별로예요

HAKYEONG

2023년 4월에 6박 숙박함
답변 제공: Joe Cardone 님, 2023년 4월 28일
Thank you visiting us, for your review of our hotel and for sharing your thoughts about our hotel. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.

6/10 - 괜찮아요

hyeyoung

출장 여행
좋아요: 직원 및 서비스
2023년 4월에 6박 숙박함
답변 제공: Joe Cardone 님, 2023년 4월 28일
Thank you visiting us, for your review of our hotel and for sharing your thoughts about our hotel. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.

2/10 - 너무 별로예요

ALCOPANEL CO LTD

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Joe Cardone - General Manager 님, 2022년 3월 11일
Thank you for your review. We take great pride in the cleanliness of our property and our guest rooms. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. We will specifically review your room. Your comments are helpful to better serve all guests. Please see us again soon. We will work hard to keep you coming back!

8/10 - 좋아요

Stefano

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena ubicacion
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great,we will stay again
2024년 5월에 3박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 - 너무 별로예요

Sahar

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a reservation for 5 nights we encountered multiple occurences of roaches and we finally asked for a room swap when we were woken up by 10 roaches in the bathroom and the living room at 4 am and when asked for another room not only did they give us the furthest away room they were not accommodating and did not help us bring our luggage when asked. When we asked to speak to a manager they said they wrote notes and they will call us later with an update but never reached out. We called them and not only did they not take any notes they said they would give us 3 nights for free but when checking out they changed their minds and only offered us to waieve "resort fees' despite needing to move suitcases at 4 am with no help what so ever. Very unprofessional staff, no courtesy or accommodating staff, was spoken to very rudely and brushed off by every employee. Also, we chose this hotel for the hot tub and not only was it filthy but we called 3 times to have it fixed because it was not working and no one came to fix it, we waited well over 2 hours. Would not recommend!
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The cookies
2024년 3월에 3박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

4/10 - 별로예요

Keila

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decepcionada, el teléfono no tenía el cable, baño tapado, la caja se seguridad dañada, entre otra cosas.
2024년 5월에 3박 숙박함

6/10 - 괜찮아요

Brienne

가족 여행
별로예요: 숙박 시설 상태 및 시설
Breakfast buffet was not good and cooked properly. There were limited food choices and the rooms are a bit dated.
2024년 5월에 3박 숙박함

8/10 - 좋아요

Sebastian

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty good hotel ! 👍
2024년 5월에 3박 숙박함

4/10 - 별로예요

Daniela

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My roomed smelled like cigarrate smoke . Absolutely no parking space . Evertime leaving hotel to go to parks someone smoking weed out side that’s not safe for the young kids.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Leslie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 5월에 2박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 - 너무 별로예요

Yoandy

Muy mal servicio
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a amazing time
2024년 5월에 3박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 - 너무 별로예요

John

출장 여행
별로예요: 편의 시설/서비스
Horrible staff, hidden prices, poor accommodation for what the price entailed.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Syncere

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Property was okay. Staff was helpful, amenities were nice, and the breakfast was really good. Villas a bit outdated, it looked like an old apartment/motel complex. The room was clean on arrival, but no cleaning services (trash pickup) was done during our stay. Parking was absolutely atrocious. The staff should spread out guests' rooms so we're not all packed like sardines on one side of the property, fighting for parking while the other side is a ghost town. It was incredibly frustrating after a long day of meetings having to take a 10 minute walk (no direct walkways through buildings) back to the room.
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Yadiel

2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Grace

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
request house keeper, didn’t come
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

SANTHOSH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place. Parking is little bit confusing
2024년 5월에 1박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - 훌륭해요

Elizabet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the breakfast
2024년 5월에 2박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - 훌륭해요

Xavier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 5월에 2박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 - 너무 별로예요

Jade

별로예요: 청결 상태
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Alma

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Las instalaciones son excelentes.
2024년 5월에 2박 숙박함

4/10 - 별로예요

Adriel

별로예요: 직원 및 서비스
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Quintrell

좋아요: 직원 및 서비스
Other than an issue with the room it wasn’t half bad
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

Scarlet J

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - 훌륭해요

Willians

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good customer service but at night it is difficult to find parking near the rental room because the parking is somewhat small and the line for breakfast is very very long but the rest is fine
2024년 5월에 1박 숙박함

8/10 - 좋아요

Christine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Villas are dated, super small bathroom, no lighting in the stairwells. Our fridge didnt work, and shower drain didnt work, a/c was humid. They did fix fridge n a/c was better after a reset. Paying for parking was also a big downer!
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Hosanna

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was fine. My husband and I stayed for 8 days. Our room had three hornet nests outside the room. I let the front desk know but they didn’t seem to care and the nests stayed through our entire stay. We also tried to use the outdoor activities such as the mini golf and pool table, but the mini golf course was in horrible shape and the outdoor pool table had broken pool sticks. We also didn’t expect there to be an additional $30 charge for each day to park our car. Otherwise, the facility itself was nice.
2024년 5월에 8박 숙박함

8/10 - 좋아요

Keith

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
好 :早餐食物種類比較多。 不好:但房間只有膠杯,不環保環亦影響使用體驗。
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Saqib

아이를 동반한 가족 여행
Friendly service
2024년 5월에 1박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - 훌륭해요

James

2024년 5월에 4박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

4/10 - 별로예요

Joanne

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buffet breakfast
2024년 5월에 7박 숙박함

10/10 - 훌륭해요

Grislaydy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
10000 de 100
2024년 5월에 1박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Muchas gracias por la excelente reseña/puntuación de nuestro resort. Estamos muy orgullosos de la limpieza de nuestra propiedad y de nuestras habitaciones. Nos gusta ir más allá para nuestros huéspedes. El clima suele ser perfecto, tenemos muchos juegos, comidas y bebidas especiales para toda la familia. Los fines de semana, a menudo ofrecemos una noche de cine familiar al aire libre y nuestro equipo trabaja constantemente en la próxima gran novedad para que podamos ser su hogar lejos del hogar. Al igual que en casa, queremos intentar que nuestra experiencia en el patio trasero sea especial. Los jueves, viernes y domingos contamos con música en vivo y barbacoa en el patio trasero. ¡Trabajaremos duro para que regreses!

4/10 - 별로예요

Robert

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Parking lot very dark and congested. Persons creeping around in the dark mixed with the smell of ganja. Outdated, while the lobby smelt fresh the remainder of the building smelt musky. Breakfast was awful.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Ronnie

I have written to you twice. II have called 4 TIMES. I canceled this trip and I am in awe at your lack of communication. I did not go on the trip. I will not call again. Get your act together.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Courtney

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
The outside of the villas looks like an old rundown motel. The insides are nice but aren't put together very well. The bathtub faucet was loose, the phone didn’t work, and the carpet felt wet and gross. The staff when we checked in did not give us food vouchers for our complimentary breakfast, so we learned the hard way and got yelled at by the serving staff when we tried to get our breakfast the 1st morning. No one told us that parking isn't included, so you pay $31 a night to park there. Found that out after I saw the extra charges after we checked out. The resort part was nice. It feels like they put all the effort into the resort part, the new tower part of the hotel, and the lobby, but just put band aids over the insides of the rooms while leaving the outside looking old and dirty. Almost an unsafe feeling. If you stay here, at least request a room facing the resort, or make sure you book the tower NOT the villas. Will not be back.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

8/10 - 좋아요

regina

아이를 동반한 가족 여행
Stayed for one night post cruise to have a day at SeaWorld with 3 littles. The location was so very convenient to get to SeaWorld. We will park at the park but there is a walkway to SeaWorld from the hotel property. I did not give high ratings because I do think it could have been a little more well kept. The property wasn’t as well kept as i anticipated the room was not as clean as i had hoped but overall it was a great choice for my family to stay for one evening. The staff were very nice at check in and upon request for late check out. One thing i will make note of I did not know there was a charge of $30 a day for parking.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Janel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a nice place to stay for a quick trip to Disney. The rooms were clean, the breakfast buffet was decent, and the hotel in general was nice. Only downside was the small showers and our AC wasn’t working properly. Overall, I had a good experience and would stay here again.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Jessi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a heads up that there's a $25 charge per day for "resort fees", which you can rationalize as the 2 breakfast vouchers. There's also a $30 charge per day for parking, which makes it safe and convenient. There's plenty of parking available and there's a gate to let people in and out. I know some people put that parking was a fiasco, but we had parking available right in front of our room (building 4) no matter what time of day we got there. The rooms were well kept but no one came to clean on our second day, which is typical these days because of Covid nonsense. The checking process was a bit of a wait but the staff was very friendly. Also, I appreciated how the hotel as a company is allergy-friendly. Their iconic cookies were not vegan but they give away as many of those Partake brand cookies as you request in place of the fresh baked DoubleTree cookies. Also, the breakfast had a ton of options for those that choose not to include some foods in their diets. Being mostly plant-based, I don’t eat eggs, dairy or meat and there were plenty of options for me. The servers will get you almond milk, peanut butter and other things upon request. I was overall pleased with our brief stay and would definitely recommend.
2024년 5월에 2박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 15일
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

10/10 - 훌륭해요

Elvis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our 2nd stay and we absolutely loved it
2024년 5월에 1박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - 훌륭해요

Jessie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really like the set up, the area, the complimentary breakfast. Will be back
2024년 5월에 1박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

8/10 - 좋아요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I liked the amenities of the property. Very nice grounds. Pool areas looked inviting even though we didn't get a chance to visit them. Breakfast was good and very convenient with anexcellent staff. Only issue I had was that our shower leaked and made aeas room 604. Room was kind of dated as well but not terrible.
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Kari

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Absolutely THE WORST CUSTOMER SERVICE! DIRTY ROOM, BROKEN PING PONG PADDLES, CHEAP BREAKFAST PROMOTED AS EXCELLENT, WANT TO SEE EMPLOYEES DO THE LEAST. STAY HERE!!!!! THEY COULD CARE LESS ABOUT THEIR GUESTS
2024년 5월에 4박 숙박함

8/10 - 좋아요

sherry 님, Orlando

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will be back
2024년 5월에 2박 숙박함

4/10 - 별로예요

Andres

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The rooms are old and smell like humidity. They need to update them!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Nancy 님, Miami Beach

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly and polite
2024년 5월에 1박 숙박함
답변 제공: Jose Colon 님, 2024년 5월 22일
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

6/10 - 괜찮아요

Robyn

They gave me a room that was already occupied but resolved it with another room
2024년 5월에 1박 숙박함