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convenient location for the party we attended and nice hotel. Downsides-- not cheap and parking is pricey. No real meal options
Kimberly
Stayed 1 night in May 2024
Response from Denese on May 20, 2024
Thank you for your feedback! We're thrilled to hear that you found our room comfortable and our staff friendly. It's our aim to provide a welcoming and cozy environment for all our guests, and your comments validate our efforts. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!We hope to welcome you again soon.
Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. We will continue to work hard to maintain the high standards that you've come to expect from us.We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We hope to welcome you again soon.
10/10 Excellent
Jessica, Miami
May 16, 2024
Jessica
Stayed 2 nights in May 2024
Response from Denese on May 17, 2024
Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. We will continue to work hard to maintain the high standards that you've come to expect from us.We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We hope to welcome you again soon.
We went to a concert at the KIA center and the property was within walking distance. It’s located across from the performing center and there were many restaurants nearby. They upgraded our stay for free and gave me a rose with macarons on Mother’s Day. It was a great place and I’d recommend it to everyone.
Rosa
Stayed 2 nights in May 2024
Response from Tameka on May 14, 2024
Thank you for sharing your experience with us! We're delighted that our proximity to the KIA Center and the surrounding restaurants added convenience to your stay. We're thrilled you enjoyed the complimentary upgrade and the special Mother's Day gesture. Your recommendation means the world to us, and we can't wait to welcome you back for another fantastic stay!
Thank you so much for your outstanding feedback! We truly appreciate you taking the time to rate your experience with us. We're delighted to hear that your stay exceeded your expectations. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
The staff was friendly and professional. Hotel is close to the interstate and lots of restaurants near. Room was clean and nice size.
Anna
Stayed 1 night in May 2024
Response from Denese on May 10, 2024
Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. We will continue to work hard to maintain the high standards that you've come to expect from us.We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We hope to welcome you again soon.
10/10 Excellent
Bryant
May 9, 2024
Bryant
Stayed 1 night in May 2024
Response from Denese on May 10, 2024
Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. We will continue to work hard to maintain the high standards that you've come to expect from us.We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We hope to welcome you again soon.
Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. We will continue to work hard to maintain the high standards that you've come to expect from us.We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We hope to welcome you again soon.
2/10 Terrible
Maria
Apr 26, 2024
Maria
Stayed 1 night in Apr 2024
Response from Denese on May 17, 2024
I'm sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and we truly appreciate you bringing these issues to our attention. We strive to provide exceptional service to all our guests, and we're committed to taking the necessary steps to improve based on your feedback. If there's anything else we can do to make amends for your experience, please don't hesitate to let us know. We hope to have the opportunity to regain your trust and welcome you back for a much more enjoyable stay in the future.
10/10 Excellent
Christopher
Apr 23, 2024
Christopher
Stayed 1 night in Apr 2024
Response from Tameka on May 14, 2024
Thank you so much for your outstanding feedback! We truly appreciate you taking the time to rate your experience with us. We're delighted to hear that your stay exceeded your expectations. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. We will continue to work hard to maintain the high standards that you've come to expect from us.We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We hope to welcome you again soon.
10/10 Excellent
Danielle
Apr 21, 2024
Danielle
Stayed 1 night in Apr 2024
Response from Denese on Apr 24, 2024
Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. We will continue to work hard to maintain the high standards that you've come to expect from us.We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We hope to welcome you again soon.
2/10 Terrible
Barry
Apr 21, 2024
Aloft is great. Expedia sucks
Barry
Stayed 1 night in Apr 2024
Response from Denese on Apr 24, 2024
Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. We will continue to work hard to maintain the high standards that you've come to expect from us.We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We hope to welcome you again soon.
2/10 Terrible
Henry
Apr 21, 2024
Henry
Stayed 1 night in Apr 2024
Response from Tameka on May 12, 2024
I'm truly sorry to hear that your experience fell short of expectations. Your feedback is incredibly valuable to us, and we're committed to addressing any issues you encountered to ensure we improve in the future. If you're open to it, I'd like to hear more about your concerns so we can work to make things right. Please feel free to share any additional details you think would be helpful.
No complaints beautiful room and lobby close to everything i would stay here again
Marisa
Stayed 1 night in Apr 2024
Response from Tameka on Apr 21, 2024
We're delighted to hear that you enjoyed your stay with us! Creating a comfortable and convenient experience for our guests is always our top priority. Thank you for your kind words, and we can't wait to welcome you back for another wonderful stay!
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had an excellent experience at our hotel in the middle of downtown.Providing a memorable stay for our guests is our top priority, and we're thrilled that we were able to meet your expectations. Our central location allows for easy access to all the excitement and attractions that downtown has to offer, and we're glad you enjoyed being right in the heart of it all.If there's anything else we can do to enhance your future visits with us, please don't hesitate to let us know. We can't wait to welcome you back for another excellent stay in the heart of downtown!
It was a great experience! Staff really helped us out. We came in super drunk. They were so nice.
Theo
Stayed 1 night in Apr 2024
Response from Denese on Apr 15, 2024
Thank you for taking the time to share your feedback with us! . Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.Should you ever have any additional comments or suggestions in the future, please don't hesitate to reach out. We look forward to welcoming you back for another exceptional stay at our hotel!
Thank you for your positive feedback! We're delighted to hear that you found our hotel well kept. Providing a clean and comfortable environment for our guests is a top priority for us. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon. If there's anything specific you enjoyed about your stay or if you have any suggestions for how we can make your next visit even better, please feel free to let us know.
The carpets and floor were not cleaned,, tv did not work. The water temp in shower could not be adjusted. the hair dryer was dirty as well.
Noemi Beatriz
Stayed 1 night in Apr 2024
Response from Tameka on Apr 14, 2024
Thank you for bringing these concerns to our attention. We're truly sorry for the inconvenience you encountered during your stay. Rest assured, we're taking immediate action to address the issues with cleanliness, TV functionality, shower temperature, and the condition of amenities like the hair dryer. Your feedback is invaluable as it helps us ensure our guests have a comfortable and enjoyable stay. We hope you'll consider giving us another opportunity to exceed your expectations in the future. If there's anything else you'd like to discuss or if you have further feedback, please don't hesitate to contact us directly.
6/10 Okay
Marco
Business traveler
Apr 13, 2024
Liked: Cleanliness, staff & service, amenities
Room was nice but it's seen better days. The shower was a consistent battle of hot or cold. The TV although large bad been improperly cleaned and it made the picture suck. The location in terrible.
Marco
Stayed 1 night in Apr 2024
Response from Tameka on Apr 14, 2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Rest assured, we take your comments seriously and will address the issues you've mentioned regarding the room condition, shower temperature consistency, TV cleanliness, and location. Your feedback helps us improve, and we hope to have the opportunity to welcome you back in the future for a much-improved experience. If there's anything else you'd like to share or discuss further, please feel free to reach out to us directly.
Thank you for taking the time to share your feedback with us! We're pleased to hear that your experience at our hotel was satisfactory, but we're always striving to improve. If there are any specific areas where you feel we could enhance your stay next time, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future!
Thank you for taking the time to share your feedback with us! . Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.Should you ever have any additional comments or suggestions in the future, please don't hesitate to reach out. We look forward to welcoming you back for another exceptional stay at our hotel!
Thank you for taking the time to share your feedback with us! . Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.Should you ever have any additional comments or suggestions in the future, please don't hesitate to reach out. We look forward to welcoming you back for another exceptional stay at our hotel!
I thoroughly enjoyed the facilities here, and the flexibility with early and late check-ins adds extra points to my overall rating.
Kyujin Chloe
Stayed 1 night in Apr 2024
Response from Denese on Apr 9, 2024
Thank you for taking the time to share your feedback with us! . Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.Should you ever have any additional comments or suggestions in the future, please don't hesitate to reach out. We look forward to welcoming you back for another exceptional stay at our hotel!
4/10 Poor
Haim, Davie
Traveled with family
Apr 4, 2024
So we been there before and we liked it so we came back.
This time we came in the go to bed and we find that the way the bed was set looked a bit strange.
We opened up the blanket and saw under it the sheets were wrinkled and we find human hair on the bed.
Called the front desk and he came took pictures and gave us new sheets and pillow cases he said he is going to report it to the manager cause it was late took my number.
I checked out this morning and no one call me yet
Now we disappointed and I would like my money back for the one night I was there.
Thank you
Haim
Stayed 1 night in Apr 2024
Response from Denese on Apr 9, 2024
I'm sorry to hear about your disappointing experience at the hotel. It's definitely not acceptable to find the bedding in that condition. I believe that our General Manager did reach out and resolve this issue with you. I do hope you offer us a second chance to make this right.Enjoy your day!
8/10 Good
Spence
Traveled with family and small children
Apr 4, 2024
Liked: Cleanliness, amenities
$30 per day parking seems a bit high.
Spence
Stayed 1 night in Mar 2024
Response from Denese on Apr 9, 2024
Thank you for taking the time to share your feedback with us! . Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.Should you ever have any additional comments or suggestions in the future, please don't hesitate to reach out. We look forward to welcoming you back for another exceptional stay at our hotel!
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Great home base for a night downtown. Valet, check-in, and floor staff were courteous and receptive to courtesy. While valet is the only official parking option, you have unfettered access to your vehicle for the singe day's charge.
Elizabeth
Stayed 1 night in Mar 2024
Response from Denese on Apr 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our property and found our staff accommodating. Providing excellent service and ensuring our guests' comfort is our top priority, and we're thrilled that we could meet your expectations.If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon for another wonderful stay. Thank you for choosing our hotel!
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive experience overall during your stay. Your feedback is invaluable to us as we continually strive to improve and provide the best possible experience for our guests.If there are any specific areas where you feel we could have done better or if there's anything we can do to turn your next stay into a 5-star experience, please don't hesitate to let us know. We genuinely appreciate your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Thank you for choosing our hotel!
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
6/10 Okay
ENRICO
Mar 29, 2024
ENRICO
Stayed 1 night in Mar 2024
Response from Tameka on Apr 21, 2024
Thank you for the perfect score! We're delighted that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're grateful for your support. We can't wait to host you again soon!
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Thank you for sharing your experience with us! We're glad to hear that you found our hotel conveniently located near downtown and within an easy walking distance to the stadium. Providing our guests with a prime location for exploring the area is always a priority for us. We hope you enjoyed your time in the city and the event at the stadium. Should your travels bring you back our way, we'd be honored to host you again. If there's anything specific you'd like to see or experience during your next stay, please feel free to let us know. Safe travels!
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Amy
Mar 25, 2024
Amy
Stayed 1 night in Mar 2024
Response from Tameka on Apr 14, 2024
Thank you for your positive feedback! We're delighted. Providing a clean and comfortable environment for our guests is a top priority for us. We hope to have the pleasure of welcoming you back again soon. If there's anything specific you enjoyed about your stay or if you have any suggestions for how we can make your next visit even better, please feel free to let us know.
The staff was so amazing from checking and to the special attention to detail. Our complementary margaritas upon our arrival. I felt like royalty and I’m a Hilton honors member and never received service like this ever. Valet were exceptional brought us a cart and packed it. Went to the concert and they asked while we walked in if we needed any thing like towels and to let us know that the dinning is closed but they know some place that are still serving food and they could give us a list. So very thoughtful and kind to go the extra mile. We are never staying anywhere else and we come to Orlando for business often. We are very pleased with our stay and excellent hospitality and amazing customer service. Thank our new home away from home. Room #514 Soniyah
elidia
Stayed 1 night in Mar 2024
Response from Tameka on Mar 25, 2024
Wow, thank you for taking the time to share such incredibly kind feedback with us! We're absolutely thrilled to hear that your stay with us was nothing short of exceptional.It's fantastic to know that our team provided you with exceptional service from the moment you arrived, right down to the thoughtful details like complementary margaritas and assistance with dining options. We strive to make every guest feel special, and we're delighted that we could make you feel like royalty during your time with us.We're truly honored to have earned your trust and loyalty. Knowing that you plan to make us your new home away from home is the highest compliment we could receive.We can't wait to welcome you back on your future visits to Orlando, and we'll be sure to make your next stay just as memorable as the last
Friendliest nicest coolest staff! So kind and chill about dogs and the vibe was great. Thank u!
Traci
Stayed 1 night in Mar 2024
Response from Tameka on Mar 25, 2024
Thank you for sharing your experience at Aloft Orlando Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Thank you so much for taking the time to share your experience at Aloft hotel Downtown Orlando. We are absolutely thrilled to hear that your stay with us was nothing short of remarkable.
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Thank you for staying with us, we appreciate your feedback as it is important to us. We do hope that the next time you stay in Orlando you choose us as your home away from home. Thank you again; until then have safe travels.
Thank you for staying with us, we appreciate your feedback as it is important to us. We do hope that the next time you stay in Orlando you choose us as your home away from home. Thank you again; until then have safe travels.
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2/10 Terrible
Ashley, Mechanicsburg
Traveled with family
Mar 14, 2024
The staff and management are ignorant. I didn’t even stay at the property because they didn’t comply with Expedias guarantee.
Ashley
Stayed 1 night in Mar 2024
Response from Edwin on Mar 20, 2024
We appreciate your feedback as it is important to us. We apologize then your stay was anything less than perfect. We do hope that the next time you stay in Orlando you give us another opportunity.
The hotel was wonderful from the ballet personnel that greeted us to the front desk to the bar, etc. everybody was top-notch
LAURA G
Stayed 1 night in Mar 2024
Response from Denese on Mar 6, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Love the rooms, easy walking to kia center, staff very helpful.
Mary
Stayed 1 night in Feb 2024
Response from Denese on Mar 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
6/10 Okay
Datarie
Feb 25, 2024
Liked: Cleanliness
Datarie
Stayed 1 night in Feb 2024
Response from Denese on Mar 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.