I requested a first floor room and the desk clerk was able to accommodate me. But the next day when I went back to my room, the key card wouldn't work. I went to the desk and they said I had checked out and someone else was in my room. After almost an hour, her manager finally told her to send someone with me to see if my things were still in the room. They were and I was allowed to stay in the room I was in, despite the fact that they had me moved to another room. The topper was the clerk forgot to return my driver's license.