프레지덴셜 스위트, 킹사이즈침대 1개, 금연 | 객실에서 보이는 전망

엠버시 스위트 바이 힐튼 올랜도 다운타운 여행 후기

3.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1362개 이용 후기 중 831개" "
평점 8 - 좋아요. 1362개 이용 후기 중 338개" "
평점 6 - 괜찮아요. 1362개 이용 후기 중 96개" "
평점 4 - 별로예요. 1362개 이용 후기 중 61개" "
평점 2 - 너무 별로예요. 1362개 이용 후기 중 36개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

SEUNGBUM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Adam

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
$90 upgrade fee for balcony was disconcerting. That should dealt with up front, before completing the booking.
2024년 5월에 1박 숙박함

4/10 - 별로예요

Mary

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were hot, the carpet smelled and the room was stuffy and definitely had mold.
2024년 5월에 3박 숙박함
답변 제공: Dane 님, 2024년 5월 26일
Thank you for your feedback

4/10 - 별로예요

Andrea

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty! 1st room had sticky floors, a wrapper and nail clippings on the floor. We were moved to a different room and found nail clippings on the floor again. The hallways were also dirty..ended up checking out early and zero regard from front desk for leaving early due to dirtiness.
2024년 5월에 2박 숙박함
답변 제공: Youness 님, 2024년 5월 21일
Thank you for your feedback. We will be addressing your concerns.

2/10 - 너무 별로예요

Lochan

It’s was very noisy as we couldn’t sleep. They did not put any towels in the bathroom.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 17일
Dear Lochan,Thank you for taking a moment to share your thoughts. We strive to deliver fantastic experiences for our guests, so we apologize for any concerns during your stay. We are disappointed we fell short of your expectations, and we will share your comments with our team to ensure we are meeting our high standards going forward. Your feedback is appreciated, and we hope to have another opportunity to change your perceptions in the future.

2/10 - 너무 별로예요

chen

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy
2024년 4월에 10박 숙박함
답변 제공: Youness 님, 2024년 5월 13일
Thank you for your feedback. We will be addressing your concerns.

10/10 - 훌륭해요

Barbara Jean

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Management went above & Beyond.
2024년 5월에 2박 숙박함
답변 제공: Dane 님, 2024년 5월 13일
Thank you for your feedback. We hope to see you again soon!

8/10 - 좋아요

abimbola

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. I was giving early check in and late check in. Breakfast was also very good with varieties to chose from.
2024년 5월에 1박 숙박함
답변 제공: Dane 님, 2024년 5월 11일
Thank you for your feedback! Come se us again.

8/10 - 좋아요

Robert

2024년 4월에 2박 숙박함
답변 제공: Dane 님, 2024년 5월 26일
Thank you for your feedback

10/10 - 훌륭해요

MEI 님, SAN JOSE

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient, clean, comfortable, well located, and nice staff. It could be even better if they had free parking and more breakfast options.
2024년 5월에 2박 숙박함
답변 제공: Dane 님, 2024년 5월 6일
Thank you for your feedback. We hope to see you again!

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and clean hotel
2024년 3월에 1박 숙박함
답변 제공: Youness 님, 2024년 5월 3일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Amber

단체 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was centrally located downtown and is easily walkable to many restaurants, Lake Eola, and other venues. Pets are also allowed, which is nice and the pet fee isn’t atrocious like other hotels.
2024년 4월에 1박 숙박함
답변 제공: Dane 님, 2024년 4월 25일
Thanks for your feedback!

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking is accross the street and cost you daily or for every time that you leave. It would be nice to have parking that is included with the stay rather than an extra fee. The hotel was very nice and clean. We did have an issue with the toilet which was resolved quickly. Other than that, no issues.
2024년 4월에 1박 숙박함
답변 제공: Youness 님, 2024년 4월 23일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Beryl

2024년 4월에 1박 숙박함
답변 제공: Dane 님, 2024년 5월 11일
Thank you for your feedback. Come see us again!

8/10 - 좋아요

Michael

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Dane 님, 2024년 4월 21일
Thank you for your feedback!

8/10 - 좋아요

Josephine

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice suite, but can hear next door's TV when in the bathroom. Parking is a lot across the street where you have to pay hourly.
2024년 4월에 4박 숙박함
답변 제공: Youness 님, 2024년 4월 16일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice area!!!
2024년 4월에 1박 숙박함
답변 제공: Youness 님, 2024년 4월 15일
Thanks for staying with us. We appreciate your feedback

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was the first time staying there. They were very accomodating and the service was great!
2024년 4월에 1박 숙박함
답변 제공: Youness 님, 2024년 4월 15일
Thanks for staying with us. We appreciate your feedback

10/10 - 훌륭해요

Ileana

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Great stay!
2024년 4월에 2박 숙박함
답변 제공: Youness 님, 2024년 4월 8일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Ed

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Nice building but I'm not sure how many of the rooms were in disrepair. Ours certainly was. Especially the bathroom was left to waste. Tiles falling apart, mold growing every which way. I gather they are riding it out to wait until some ideal time to renovate bathrooms. I assume they might have some better rooms that aren't so neglected that they reserve for preferred guests. I couldn't imagine every room to be so broken and wasted because it's otherwise a very nice place in a great location. The breakfast is... nothing to write home about. Except the made to order omelettes, they don't mess that up. Otherwise you are looking at pretty cheap fare as you might expect of a place where breakfast is included as a buffet option at no extra charge. This isn't the Hilton... well I guess it kinda is. But it's not a luxury experience if anyone has those expectations. Not at all.
2024년 3월에 1박 숙박함
답변 제공: Youness 님, 2024년 4월 5일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Scott

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Embassy Suites has great service and clean rooms. It was a nice stay and higher quality than many Orlando area hotels.
2024년 3월에 1박 숙박함
답변 제공: Stacy 님, 2024년 4월 1일
Thank you for choosing to stay with us. It was our pleasure to have you as our guest, and we hope you had a comfortable and enjoyable experience during your time with us. We greatly appreciate your support and trust in our services. Your satisfaction is our top priority, and we are delighted to know that we could contribute to making your stay a pleasant one. We look forward to welcoming you back in the future. Until then, safe travels back home

10/10 - 훌륭해요

MARCO 님, Miami

Clean and nice!
2024년 3월에 1박 숙박함
답변 제공: Youness 님, 2024년 3월 25일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Luis Manuel

2024년 3월에 1박 숙박함
답변 제공: Youness 님, 2024년 4월 15일
Thanks for staying with us. We appreciate your feedback

8/10 - 좋아요

Veronique

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Youness 님, 2024년 3월 22일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Brenda

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Youness 님, 2024년 3월 21일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Gail

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location. Close enough to walk to Kia Arena and watch the St.Paddy’s “shenanigans” but quite peaceful for its city situation. Great staff. Happy and friendly which is very telling that management is doing their job. Loved breakfast. The WiFi was the only weakness and it wasn’t terrible.
2024년 3월에 1박 숙박함
답변 제공: Youness 님, 2024년 3월 21일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Nathaniel

2024년 3월에 1박 숙박함
답변 제공: Youness 님, 2024년 4월 8일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

chen

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love breakfast buffet
2024년 2월에 10박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Chen,We know there's no better way to start a busy day than with a delicious breakfast, so we are delighted you were impressed. Thank you for choosing Embassy Suites By Hilton Orlando Downtown and sharing your kind, five-star review. We look forward to welcoming you back for another great stay.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Happy hour and made to order breakfast was a surprise
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear William,Thank you so much for the five-star rating! We're so happy to know that our wonderful happy hour and tasty breakfast both left a positive impression on you during your visit. It would be a pleasure to host you again soon, so hurry back!

10/10 - 훌륭해요

Rachel

2024년 2월에 4박 숙박함
답변 제공: Youness 님, 2024년 3월 17일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Youness 님, 2024년 3월 17일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

waync62

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Youness 님, 2024년 3월 17일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The staff was excellent. The hotel seemed a little run down for the price
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Jason,Thank you for your review. We are so glad you chose to stay with us during your time in Orlando and that our hospitable team left a memorable impression on you. That said, we are always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here, and we hope you will have a chance to come back soon.

10/10 - 훌륭해요

Kristofor

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel was beautiful, clean comfortable and right in the heart of downtown Orlando. Only issue I had was when I booked it said the room was a 1/2 a mile from the Orange County Convention Center and in reality they are not remotely close to each other. Other than that the hotel was we great. Not sure if they is the fault of the hotel or Expedia.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Kristofor,We were happy to provide you with clean, comfortable accommodations, and we're glad your overall stay was pleasant. However, we apologize for any confusion about our location, and we'll look into this further. The next time you're in town, please come see us again.

10/10 - 훌륭해요

Mary 님, Williston

2024년 3월에 1박 숙박함
답변 제공: Youness 님, 2024년 3월 23일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Loved the reception at night for the guests.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Frank,Many thanks for choosing to stay at Embassy Suites By Hilton Orlando Downtown! We're happy you enjoyed our complimentary evening reception. Your excellent rating is valued, and we hope you'll return.

10/10 - 훌륭해요

Kristy 님, Lutz

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Had to park across the street but it was a very easy walk. Hotel was nice with a welcome party at the bar from 5:30-7:30pm. Room was very clean and spacious. Bed was comfy. I would definitely stay again for events at Kia Center.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Kristy,Thank you for your glowing review of Embassy Suites By Hilton Orlando Downtown! We're happy to hear you enjoyed your stay, including our immaculate, spacious accommodations, comfy beds, and on-site amenities. It would be wonderful to welcome you back anytime.

10/10 - 훌륭해요

Luis Reylin 님, yangers

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It's better convenient to get around the downtown.
2024년 2월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Luis,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. It was a delight hosting you at Embassy Suites By Hilton Orlando Downtown, and we appreciate you taking the time to leave such an excellent review. Come back anytime!

8/10 - 좋아요

Peter

좋아요: 청결 상태, 객실의 편안함
Overall a decent stay....
Our stay was fine, the breakfast good, as well as the complimentary happy hour. The room decor is dated, however very clean. The location and staff are good. There were problem issues.....only one elevator was working and the lobby and atrium area had loud, out of control guests until 2:00am. Every room is open to the atrium and these distractions can be clearly heard in the guest suites.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Peter,Thank you for sharing your experience with us. We're delighted you enjoyed our breakfast and complimentary happy hour, and we appreciate your kind words regarding our team's hospitality. However, we're concerned about the inconveniences you faced with the elevator and noise disturbances. Rest assured, our team will promptly address these issues. It was a pleasure to have you stay with us, and we hope to welcome you back to Embassy Suites By Hilton Orlando Downtown for an even better stay.

10/10 - 훌륭해요

Betenia

좋아요: 청결 상태, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Youness 님, 2024년 3월 17일
Thanks for staying with us. We appreciate your feedback!

4/10 - 별로예요

Tiffaney

좋아요: 청결 상태
Bocelli Orlando
Three out of four days we did not receive wash cloths or hand towels or replenish our coffee supplies. Also, was told that I would not receive credit towards my Hilton Honors because they served free breakfast. Never had been told that before.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Tiffaney,Thank you for your recent stay and we appreciate you taking the time to share your valuable comments. We're disappointed to hear you were dissatisfied with aspects of your stay and that you did not receive daily fresh washcloths and hand towels; we will address this with our housekeeping team to review where improvements could be made. We're also sorry we are unable to give credit towards your Hilton Honors as we provide complimentary breakfasts but we do welcome your feedback. We're grateful for your review, and we hope to exceed your expectations the next time you're in the area.

8/10 - 좋아요

Wayne

2024년 2월에 2박 숙박함
답변 제공: Youness 님, 2024년 3월 21일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Jessica

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Had a fabulous night here! The complimentary happy hour and breakfast far exceeded our expectations! Close to everything in downtown, clean, and easy to navigate around. Would absolutely stay here again.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Jessica,It was a pleasure hosting you at Embassy Suites By Hilton Orlando Downtown! We're glad our clean, convenient accommodations and tasty breakfast impressed you, and we look forward to your next visit.

6/10 - 괜찮아요

MATT

2024년 2월에 2박 숙박함
답변 제공: Youness 님, 2024년 3월 17일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Misty

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The Happy Hour was fun. Plus, close to the buses that took everyone to the Bowl Game.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Misty,We're delighted you enjoyed our Happy Hour and found our location convenient. Thank you for sharing your positive experience at Embassy Suites By Hilton Orlando Downtown, and we hope to see you again for more fun!

10/10 - 훌륭해요

ROY John

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easily accessible
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Roy,Thank you for choosing Embassy Suites By Hilton Orlando Downtown! We're glad our location worked well for your trip, and we look forward to seeing you again soon.

10/10 - 훌륭해요

Garrett

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Complimentary Cocktail Hour was lovely
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Garrett, We're delighted to hear that you had such a good time with us at Embassy Suites By Hilton Orlando Downtown. Thank you for your kind words, and we hope you'll join us again soon for more cocktails and fun.

10/10 - 훌륭해요

chen

2024년 2월에 6박 숙박함
답변 제공: Youness 님, 2024년 3월 21일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Victor

출장 여행
좋아요: 청결 상태, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Youness 님, 2024년 3월 17일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Steven J

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, wonderful complementary manager cocktail party, clean, GREAT breakfast
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 18일
Dear Steven,It was such a pleasure to welcome you to Embassy Suites By Hilton Orlando Downtown! We're delighted our hospitable team left a memorable impression on you and that you had the chance to indulge in our tasty offerings. Thank you for your great review and perfect rating, and we hope you return soon!