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수퍼 8 바이 윈덤 오세올라 아이오와 여행 후기

2 out of 5
수퍼 8 바이 윈덤 오세올라 아이오와
720 Warren Avenue, I-35 And US-34, Osceola, IA

이용 후기

6.6
평점 10 - 훌륭해요. 381개 이용 후기 중 82개" "
평점 8 - 좋아요. 381개 이용 후기 중 101개" "
평점 6 - 괜찮아요. 381개 이용 후기 중 80개" "
평점 4 - 별로예요. 381개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 381개 이용 후기 중 55개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very friendly and efficient. Clean room and very quiet. Exactly what we needed for a one night stop!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Michael,We're thrilled to hear that you enjoyed our friendly staff, clean rooms, and peaceful environment during your stay. Our team works hard to provide a comfortable experience for all our guests, and we're glad we met your expectations. Should you find yourself back in the area, we'd love to welcome you again!

10/10 - 훌륭해요

kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
the staff were not nice and cheerful and the eye hole in the door was blackened so i could not see out of it some did not speak English but the rooms were clean and i did tip
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello kenneth, We appreciate your feedback and are glad to hear you found our rooms clean. We take all guest comments seriously and will address your concerns with our team for improvement. Thank you for your generosity in tipping during your stay; we hope to welcome you back in the future to provide a better experience.

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could use a little care around the building and yard. That's what a person sees first and gives them an impression of the rest of the building.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Randy,Thank you for sharing your feedback with us. We appreciate your thoughts on the appearance of our building and yard as we strive to provide a welcoming environment for all our guests. Your comments will be passed on to the relevant team members for their consideration and improvement. We hope to welcome you back again in the future.

2/10 - 너무 별로예요

Nicole

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room smelled awful and while the room looked clean for the short time we were in it, we could not stay due to the stench. Staff were kind about it, but can’t recommend this hotel.
답변 제공: Manager 님, 2024년 3월 17일
Hello Nicole,We appreciate you sharing your experience with us. Our team always aims to address issues promptly and with courtesy. Your feedback will help us improve for future guests. Please feel free to reach out to management with any further concerns.

10/10 - 훌륭해요

Eric 님, Glendale

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick check-in, friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Eric,We appreciate your compliments on our efficient check-in process and our welcoming team members. It's wonderful to hear that you had a positive interaction with our staff during your stay. Thank you for taking the time to share your feedback with us.

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Mary,Thank you for taking the time to share your feedback regarding the cleanliness of our hotel. We understand that cleanliness is of utmost importance, and we apologize if we fell short of your expectations. We will certainly look into this matter and address it with our housekeeping team. Should you have any additional concerns, please reach out to our management directly.

8/10 - 좋아요

Roxanna

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Roxanna,We are thrilled to hear that you had a great experience during your stay with us! Your satisfaction is our top priority, and we are glad to have met your expectations. Should you have any further feedback or suggestions, don't hesitate to reach out to us directly. We hope to welcome you back again soon for another enjoyable stay!

8/10 - 좋아요

Alastair

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Alastair, We appreciate you choosing our hotel for your stay. If you have any feedback or concerns, we kindly ask you to get in touch with us directly so we may address them for future improvements. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Betty L

좋아요: 직원 및 서비스
Quick one night stop. Comfortable for price of room. Would stay again
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Betty L,Thank you for your feedback! We're glad to hear that you found our hotel comfortable for the price. We appreciate your support and hope to welcome you back for another enjoyable stay in the future.

6/10 - 괜찮아요

Julie

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello Julie, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and invite you to contact us directly to discuss any specific concerns you may have had during your visit. We value the opportunity to improve our services and ensure the satisfaction of our guests. We hope to see you again in the future for a more enjoyable experience.

4/10 - 별로예요

Max

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Carpet flooring was terrible. It was so dirty it made my feet dirty. The shower was filthy as well.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Max, Thank you for providing feedback on your recent stay. We apologize for any inconvenience caused by the condition of the carpet and shower. We strive to maintain high cleanliness standards and will address this with our team to ensure improvements are made. We appreciate your feedback, as it helps us enhance the guest experience.

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Will definitely come back. Thank you guys
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Roger,Thank you for your kind words! We're delighted to hear that you had a great stay with us. We look forward to welcoming you back in the future for another wonderful experience.

10/10 - 훌륭해요

Elwood

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We'll be back!
We've stayed here several times. Always clean. Always satisfied. Next door to a Casey's which is really convenient. 😊
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Elwood,Thank you for choosing to stay with us again! We appreciate your loyalty and are pleased to know that you found our hotel clean and satisfying. It's great to hear that the proximity to Casey's was convenient for you. We look forward to welcoming you back in the future for another enjoyable stay.

6/10 - 괜찮아요

Dorothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Dorothy,I'm sorry to hear that you had a less-than-satisfactory experience during your stay. We value all feedback and would appreciate more details about your specific concerns. Please reach out to our management directly to discuss further.

6/10 - 괜찮아요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We had a ground floor room, the floor was mushy in places. Sink was drained really slow, almost totally plugged, I was going to tell the person at the counter about the sink when we checked out, but there was no person at the counter.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Sandra,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Your concerns regarding the floor and the sink will be shared with the appropriate team for further investigation and improvement. We apologize for the absence of staff at the time of your check-out and will address this to ensure better service in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Find another option if possible
Very friendly front desk staff. Room was not clean & very moldy in bathroom. Get All the old caulk taken out, bleach everything, let it all dry out paint with Kilz, new caulk. It would cost little compared to bad reviews. Need new exhaust fans. 1 room a month wold change everything in a yr. Outside door locks don't work so doors had to be propped open. Not safe!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Dear Guest,Thank you for bringing this to our attention. We apologize for the issues you experienced during your stay. Our team will address the cleanliness concerns and look into fixing the bathroom. We also take security seriously, and we will investigate the door lock situation immediately.

10/10 - 훌륭해요

RONALD E

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello RONALD E,Thank you for your outstanding rating! We appreciate your positive feedback and strive to provide exceptional service to all our guests. We look forward to welcoming you back soon for another fantastic stay!

10/10 - 훌륭해요

Alicia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great time til I came down with COVID!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Alicia,Thank you so much for your rave review! We're thrilled to hear that you had such a fantastic experience at our hotel. We can't wait to welcome you back again soon!

10/10 - 훌륭해요

Jan

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Jan,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello James,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 - 좋아요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Judith,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Annette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were sealing the parking lot so could only park in front. A little walk to room
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Annette,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our parking and comments about our room. I hope that we will impress you with exemplary service during future visits.

2/10 - 너무 별로예요

Michael

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we checked into our room and pulled back the sheets there were live bed bugs. I took one in a folded piece of paper to the front desk and all the attendant could do was move me to another room since I booked through an online site. Beware if you stay at this hotel, it has an active population of bed bugs. I can’t speak to the infestation level but you can research the distance they are able to travel in a single night. The room was 201.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Michael,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Peter,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Jeff,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

Jerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 20일
Hello Jerry,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 - 괜찮아요

Maggie

연인과의 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
no coffee
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Maggie, Thank you for bringing to our attention your experience and comments regarding your stay. We apologize our provided services did not meet your needs. We appreciate your feedback about the breakfast services, we will pass this on to managment

2/10 - 너무 별로예요

Maggie

별로예요: 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2023년 9월 2일
Hello Maggie,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, Friendly employees
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hi Edward,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Michael,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 - 별로예요

Janice 님, Maple Grove

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 8일
Hello Janice,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 - 좋아요

Cody

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
It was nice
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 2일
Hello Cody,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

RONALD

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 2일
Hello RONALD,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pick another hotel with no bedbugs
False advertising and full of bedbugs! Stay elsewhere. They advertise a gym and pool which they DO NOT have. Staff was rude. Hotel smelled awful. TV in rooms did not work (booked 3 rooms)
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Dear Guest,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 - 좋아요

James

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello James,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

Björn

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Bjᅢᄊrn,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Cody

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Called and asked if we could check in an hour early, front desk said that was no problem. When we showed up and checked in, our room was dirty and in the process of being cleaned. Cleaning staff cleaned the bathroom and sink area but did not take trash out or vacuum. We stayed 2 nights, our trash was never taken out and the key cards to our room kept having problems. Under the window, there was a good 2 inches where the carpet was away from the wall and floor, revealing the concrete under neath.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Cody, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

10/10 - 훌륭해요

BEVERLY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms. Great mexican restaurant across the street
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello BEVERLY,Thank you for your valuable opinion regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 - 훌륭해요

Amy

2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello Amy,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 - 별로예요

Faye

연인과의 여행
The TV in our room did not work, & staff could not get it to work. Made for a boring evening & morning.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 2일
Hello Faye,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and your comments about our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 - 훌륭해요

McKinsey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hello McKinsey,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

LAURA 님, osceola

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 18일
Hello LAURA,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

8/10 - 좋아요

Dominic

좋아요: 청결 상태, 직원 및 서비스
2023년 6월에 5박 숙박함
답변 제공: Manager 님, 2023년 6월 15일
Hello Dominic,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 - 괜찮아요

James

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 15일
Hello James,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Roger,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Dennis C

2023년 6월에 4박 숙박함
답변 제공: Manager 님, 2023년 6월 8일
Hello Dennis C,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 - 별로예요

Wendi

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was filthy, we were moved 3 times due to “maintenance issues”. Broken light cover, towel bar fell off wall, noisy, smelly, stained linens, unclean bathroom, less than desirable breakfast, staff had to be called to front desk as typically no one was standing behind desk. Do not want to stay at any super 8 ever again. Yuck.
답변 제공: Manager 님, 2023년 6월 6일
Hello Wendi, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

6/10 - 괜찮아요

Janet 님, Merriam

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I was charged for our 2 night stay by Suoer 8 when checking in despite having booked through Expedia, and a week later, it still hasn't been refunded. I was charged the 2 nights under the guise of a "deposit" that would be refunded. While the staff were all very nice, and the hotel has been semi-remodeled, the carpets all need cleaned (do NOT go barefoot!), the shower head in Room 107 needs replaced, the a/c unit smelled like mildew, and they need more staff. The first day, the breakfast area was maintained, but the second day, they had to have a gentleman from the hotel next door come replenish supplies. Honestly, had it not been for the staff, we would've found another hotel.
답변 제공: Manager 님, 2023년 6월 5일
Hello Janet, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
While the location was a bit rough, the actual inside was absolutely spotless, and staff were all quite pleasant and friendly. I had a last minute booking while on a long trip and found it online. The room was perfect and immaculate, breakfast was nice and it was a great choice. Would definitely stay there again while in transit.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Hi Gary,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 - 훌륭해요

Karen

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Hello Karen,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.