책상, 다리미/다리미판, 무료 유아용 침대, 무료 WiFi

퀄리티 스위트 휫비 여행 후기

2.5 out of 5
퀄리티 스위트 휫비
1700 Champlain Ave, Whitby, ON

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 404개" "
평점 8 - 좋아요. 1005개 이용 후기 중 309개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 132개" "
평점 4 - 별로예요. 1005개 이용 후기 중 102개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 58개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

nathalie

좋아요: 청결 상태, 직원 및 서비스
just perfect for traveling. food was great!
2024년 4월에 1박 숙박함
답변 제공: VIK 님, 2024년 4월 25일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

Monique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: VIK 님, 2024년 4월 25일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pet friendly
2024년 4월에 1박 숙박함
답변 제공: VIK 님, 2024년 4월 25일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

8/10 - 좋아요

Di

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy and accessible check-in. Staff was courteous. Room was very spacious and amenable. Liked the fact that the bedroom could be closed off from main area and could also access the bathroom directly.
2024년 4월에 1박 숙박함
답변 제공: VIK 님, 2024년 4월 20일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Vik VermaGeneral ManagerQuality Suites

4/10 - 별로예요

MOHAMMAD HARIS

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place needs major renos
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Harold

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
policy to accept credit card only for incidentals is very inconvenient when card doesn't work, would not accept cash or debit
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No issues with this hotel.
2024년 4월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

8/10 - 좋아요

Eric

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right next to highway so it is noisy.
2024년 4월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 19일
We apologize for any inconvenience you experienced due to the noise from the nearby highway during your stay. We understand that a peaceful environment is essential for a comfortable stay, and we regret falling short of your expectations in this regard.Please know that guest comfort is our top priority, and we will explore potential solutions to mitigate noise disturbances for future guests. We appreciate your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.Best Regards,Vik VermaGeneral Manager

10/10 - 훌륭해요

puff

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Nothing to say
2024년 4월에 1박 숙박함
답변 제공: VIK 님, 2024년 4월 20일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

Murielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked everything, the staff was great.
2024년 4월에 2박 숙박함
답변 제공: Vik 님, 2024년 4월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

4/10 - 별로예요

Dale

2024년 4월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, Vik VermaGeneral ManagerQuality Suites

4/10 - 별로예요

LINDA

단체 여행, 출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
the checking in was good. then that night the front door was broken the elevator wasn't working. the hallway stunk, one of the male maids stunk to high heavens, the glass windows inside the rooms were disgustedly filthy. I don't even think the carpet floors were vacuumed. The bath tub dripped and something plastic propped under the drain of the tub
2024년 4월에 2박 숙박함
답변 제공: Vik 님, 2024년 4월 19일
We're truly sorry to hear about the multiple issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we sincerely apologize for falling short of your expectations.The problems you described are unacceptable, and we take them very seriously. We will immediately address the issues with the front door, elevator, hallway odor, cleanliness of the rooms, and the maintenance concerns you mentioned, including the bathtub and the plastic propped under the drain.Ensuring that our facilities are in proper working condition and maintaining high standards of cleanliness are fundamental aspects of our commitment to providing a pleasant stay for our guests. We apologize for any inconvenience or discomfort these issues may have caused you, and we appreciate your understanding.If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Vik VermaGeneral Manager

8/10 - 좋아요

Sylvie

좋아요: 청결 상태, 직원 및 서비스
We are people with limited mobility doing stairs and the elevator was broken and we were on the 3rd level ..very hard bringing our luggage down three flights of stairs...not happy at all about that ...
2024년 4월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 19일
We sincerely apologize for the inconvenience you experienced during your stay due to the broken elevator. We understand the challenges it must have posed, especially for guests with limited mobility. Ensuring a comfortable and convenient stay for all our guests is our utmost priority, and we regret falling short of your expectations in this regard.Your feedback is invaluable to us, and we will take immediate steps to address the elevator issue to prevent similar situations in the future. Additionally, we will explore alternative solutions to assist guests with limited mobility in accessing upper floors during maintenance or unforeseen circumstances.We deeply regret any inconvenience or discomfort this may have caused you, and we appreciate your understanding. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Best Regards,Vik VermaGeneral Manager

6/10 - 괜찮아요

Geoffrey

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and spacious, but the property is in desperate need of an upgrade: gym shower controls in the bathroom, poor TV service, broken handles on fire doors, squeaky beds, harsh cleaning smell in the rooms. Front desk was seriously understaffed upon arrival, as well. Not a cheap hotel, Quality needs to invest in its upkeep and staffing or charge discount rates.
2024년 4월에 2박 숙박함
답변 제공: Vik 님, 2024년 4월 19일
Thank you for sharing your detailed feedback about your recent stay with us. We're glad to hear that you found your room clean and spacious, but we sincerely apologize for the issues you encountered with the property.We understand your concerns about the need for upgrades, and we apologize for any inconvenience caused by the gym shower controls in the bathroom and other maintenance issues such as broken handles on fire doors, squeaky beds, and a harsh cleaning smell in the rooms. Ensuring that our facilities are in top condition is a priority, and we will address these issues promptly to improve the overall guest experience.We apologize for any inconvenience caused by poor TV service and the front desk being understaffed upon your arrival. Providing efficient and attentive service is important to us, and we will address these concerns with our team to ensure that similar situations are avoided in the future.Your feedback about the need for investment in upkeep and staffing is well noted, and we appreciate your suggestions. We are committed to providing a comfortable and enjoyable stay for all our guests, and we will use your feedback to guide our efforts in improving our property.We sincerely appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Vik VermaGeneral Manager

6/10 - 괜찮아요

Ahmed

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The air conditioning was not working. The window was leaking when it rained hard. The housekeeping policy was not explained at check in. When I requested a copy of a bill that shows that the security deposit was cancelled it was not provided. The front desk staff seemed untrained and not very hospitable.
2024년 4월에 2박 숙박함
답변 제공: Vik 님, 2024년 4월 19일
We're truly sorry to hear about the multiple issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we sincerely apologize for falling short of your expectations.Regarding the air conditioning and window leakage, we apologize for any inconvenience this may have caused. Ensuring that all our facilities are in proper working condition is essential, and we will address these issues promptly to prevent any future occurrences.We regret that our housekeeping policy was not explained to you at check-in. Clear communication is key to ensuring a smooth and enjoyable stay, and we apologize for any confusion or inconvenience this oversight may have caused.Furthermore, we apologize for the inconvenience of not receiving a copy of the bill showing the cancellation of the security deposit upon request. We understand the importance of providing timely and accurate documentation, and we will address this issue with our team to ensure it doesn't happen again.Your feedback about the front desk staff is concerning, and we apologize for any lack of professionalism or hospitality you experienced. We will address this with our team and provide additional training as needed to ensure that all guests receive the high level of service they deserve.We sincerely appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Vik VermaGeneral Manager

8/10 - 좋아요

Wayne

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: vik 님, 2024년 4월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

6/10 - 괜찮아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Building is tired and well used.
2024년 4월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 19일
We appreciate you sharing your thoughts on our property. Your feedback is valuable to us as we continuously strive to enhance our guests' experience. We understand your concerns about the condition of the building, and we apologize if it fell short of your expectations.Please be assured that we take your feedback seriously and are committed to addressing any areas that need improvement. Our team is dedicated to providing comfortable and enjoyable stays for all our guests, and we will use your comments to guide our efforts in maintaining and upgrading our facilities.Thank you for bringing this to our attention, and if there's anything specific you would like to discuss or if you have any further feedback, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Regards,Vik VermaGeneral Manager

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Good location with lots of restaurants and things to do for our hockey tourney. The hotel is old and although there was some superficial renos the bed was old and the pull out sofa very uncomfortable. Staff was nice but one of our tvs was out of service almost the entire time of our visit. We paid extra for a room with efficiencies but the only thing it had (in addition to the cheaper suite with fridge and microwave) was a small sink. No oven or stove. Wasn’t worth the extra $20 per night. One positive was the little makeup desk with outlet. Great place to dry your hair and do your makeup.
2024년 4월에 2박 숙박함
답변 제공: Vik 님, 2024년 4월 19일
Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you appreciated our hotel's convenient location near restaurants and attractions during your hockey tournament visit. However, we're sorry to hear that some aspects of your stay did not meet your expectations.We apologize for any discomfort you experienced with the bed and pull-out sofa. Guest comfort is important to us, and we regret any inconvenience this may have caused. Your comments regarding the TV outage will be addressed with our maintenance team to ensure such issues are resolved promptly in the future.Regarding the room amenities, we apologize for any confusion or disappointment regarding the "efficiencies" advertised. We appreciate your feedback, and we will review our room descriptions to ensure accuracy. We're glad to hear that you found the makeup desk with an outlet to be a positive feature.Your feedback is invaluable to us as we strive to improve our guest experience. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Vik VermaGeneral Manager

10/10 - 훌륭해요

tishana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: vik 님, 2024년 4월 7일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

Heather

2024년 3월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

8/10 - 좋아요

Jean-Yves

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Vik Verma 님, 2024년 4월 1일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

4/10 - 별로예요

Robyn

출장 여행, 가족 여행
좋아요: 직원 및 서비스
We arrived late to the hotel and when we entered our room, the non-smoking room had a strong smell of stale smoke. It was definitely not a non-smoking room. The room was also cold. Because it was so late, I did not bother to follow up with the front desk. However, it was not comfortable. The next day, I asked about the heat before leaving the hotel. The front desk said it was a breaker that they had to flip. When I returned to the room later that evening, the room was still cold. I went back to the front desk and was again told it was a breaker they had to flip. I went back to the room and eventually the room started to warm up, however, it did take a long time. The door between the bedroom and bathroom did not close properly. The toilet paper holder was broken.
2024년 3월에 2박 숙박함
답변 제공: Vik 님, 2024년 4월 1일
Thank you for sharing your experience with us, and please accept our sincere apologies for the inconveniences you encountered during your stay. We deeply regret that your room did not meet the standards we strive to maintain for all our guests.We apologize for the strong smell of stale smoke in your non-smoking room. This is certainly not acceptable, and we will investigate the matter to ensure that our cleaning procedures are followed rigorously to prevent such occurrences in the future.Regarding the issue with the room temperature, we apologize for the inconvenience caused by the heating problem. It's disappointing to hear that despite our attempts to rectify the situation, the room remained cold for an extended period. We will work with our maintenance team to address this issue promptly and prevent it from happening again.We also apologize for the maintenance issues you encountered with the door between the bedroom and bathroom, as well as the broken toilet paper holder. We will ensure that these issues are addressed immediately to ensure the comfort and convenience of our guests.Your feedback is invaluable to us as we continuously strive to improve our services and enhance the guest experience. We hope you will consider giving us another opportunity to exceed your expectations on your next visit. If there is anything further we can do to make amends or if you have any additional feedback, please do not hesitate to reach out to us directly. Thank you for bringing these matters to our attention.Sincerely,Vik VermaGeneral Manager

10/10 - 훌륭해요

Jean-Yves

2024년 3월에 1박 숙박함
답변 제공: VIk 님, 2024년 4월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

Luis

2024년 3월에 1박 숙박함
답변 제공: vik 님, 2024년 4월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

4/10 - 별로예요

Tim

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There was no heat and room didn't get above 17 C. They did not have an extra space heater so they gave us extra blankets. Very disappointed.
2024년 3월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 1일
Thank you for bringing this to our attention and sharing your feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay due to the lack of heat in your room.Ensuring our guests' comfort is of utmost importance to us, and we regret that we were unable to provide you with a satisfactory solution to address the temperature issue. We understand how crucial it is to maintain a comfortable room temperature, especially during colder months, and we apologize for falling short in this regard.We appreciate your understanding in accepting the extra blankets provided as an alternative solution. However, we recognize that this was not the ideal resolution, and we will take your feedback into consideration to improve our response to similar situations in the future.Your satisfaction is our priority, and we are committed to making the necessary improvements to prevent such occurrences from happening again. Should you choose to stay with us again, please do not hesitate to reach out to our front desk team immediately if you encounter any issues. We are here to ensure that your next stay with us is comfortable and enjoyable.Once again, we apologize for the inconvenience, and we appreciate your understanding and patience. Thank you for bringing this matter to our attention.Sincerely,Vik VermaGeneral Manager

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 1일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스
spacious rooms but cold (room temp 20C maximum
2024년 3월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 1일
Thank you for sharing your feedback with us. We're glad to hear that you found our rooms spacious, but we apologize for any discomfort you experienced due to the temperature not meeting your expectations.We strive to provide a comfortable environment for all our guests, and we regret that the room temperature did not meet your needs during your stay. We will certainly look into this matter to ensure that our heating systems are functioning properly and that our guests have the ability to adjust the temperature to their comfort level.Your feedback is valuable to us as we continuously work to improve our guests' experiences. Should you choose to stay with us again, please don't hesitate to reach out to our front desk team if you encounter any issues with the room temperature. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future. Thank you for bringing this matter to our attention. Sincerely, Vik VermaGeneral ManagerQuality Suites

8/10 - 좋아요

Amy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Front desk staff could be more friendly
2024년 3월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 7일
Thank you for taking the time to share your feedback with us. We appreciate your honesty and we're sorry to hear that you felt our front desk staff could have been more friendly during your stay. Providing exceptional service and a warm welcome to our guests is a top priority for us, and we regret that we didn't meet your expectations in this regard.Please rest assured that we take your feedback seriously and will address this matter with our team to ensure that all of our guests receive the friendly and attentive service they deserve. We value your input as it helps us improve our standards and provide a better experience for future guests.We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to providing excellent service.Best Regards,Vik VermaGeneral Manager

10/10 - 훌륭해요

Charmaine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Myself and family had a quiet moment and enjoyed our stay...everything was good..staff warmed and welcoming ...clean place with a good breakfast each morning...
2024년 3월에 14박 숙박함
답변 제공: Vik 님, 2024년 4월 1일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

2/10 - 너무 별로예요

Maryna

2024년 3월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 7일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

David

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable layout in room, desk to work from, very good breakfast, and pleasant friendly Front Desk staff.
2024년 3월에 1박 숙박함
답변 제공: vik 님, 2024년 3월 15일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

Lynda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly and informative staff at front desk. Convenient location close to the 401. Beds are very comfortable and the rooms are spacious and very clean.
2024년 3월에 1박 숙박함
답변 제공: vik 님, 2024년 3월 15일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

6/10 - 괜찮아요

Patience

출장 여행
좋아요: 청결 상태, 직원 및 서비스
It was ok stay. But there is a smell in the room that just seems like cigarette smoke. Maybe the room needs to be aired out. The breakfast also was not great. But I would give it a 7/10
2024년 3월에 2박 숙박함
답변 제공: Vik 님, 2024년 3월 11일
Thank you for taking the time to share your feedback on your recent stay. We appreciate your honesty and your input is valuable to us.We apologize for the unpleasant smell in your room, and we will certainly investigate and address the issue promptly. Your suggestion about airing out the room is noted, and we'll take measures to ensure a fresher and more comfortable environment for our guests.Regarding the breakfast, we regret to hear that it did not meet your expectations. Your feedback is important as it helps us enhance our offerings. We'll review and consider improvements to ensure a more satisfying dining experience for our guests in the future.Thank you for giving us a 7/10 rating, and we hope to have the opportunity to exceed your expectations during your next stay. If there are specific aspects you'd like us to focus on for improvement, please feel free to share additional details.We appreciate your understanding and look forward to the possibility of welcoming you back for an improved experience.Best regards,Vik VermaGeneral ManagerQuality Suites Whitby

8/10 - 좋아요

Maureen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean well appointed room. Was disappointed that rooms are only made up every third day I’ve come to expect more. We had to go down to the desk for extra towels etc.
2024년 3월에 2박 숙박함
답변 제공: vik 님, 2024년 3월 11일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We understand the importance of a clean and comfortable stay, and we regret that we fell short of your expectations. Rest assured, we will address this matter with our housekeeping team to ensure that such instances are minimized, and our guests receive the level of service they deserve.Furthermore, we would like to inform you that we've redesigned our housekeeping program* to promote an uninterrupted stay and give guests more options. Choice-branded hotels are providing housekeeping services upon request for shorter visits and after every third night during longer staysWe hope for an opportunity to properly host you in the future.Sincerely,Vik VermaGeneral ManagerQuality Suites

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have no complaints about the build, but I have not finished staying there yet
2024년 3월에 1박 숙박함
답변 제공: vik 님, 2024년 3월 11일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

Shelley 님, Brockville

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The size of the room was perfect with separate areas for work, entertainment, sleeping and dressing. Staff were cheerful and available and I could park where I could see my vehicle. Lots of lighting made me feel safe at night and it was very convenient for my work commitment.
2024년 2월에 2박 숙박함
답변 제공: vik 님, 2024년 3월 11일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

Hayden

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Twas unbelievable
2024년 3월에 1박 숙박함
답변 제공: vik 님, 2024년 3월 11일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

6/10 - 괜찮아요

Judy

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: vik 님, 2024년 3월 11일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

8/10 - 좋아요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, welcoming staff, quiet, and comp breakfast and zero issues the wifi.
2024년 2월에 1박 숙박함
답변 제공: vik 님, 2024년 3월 11일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

4/10 - 별로예요

Dan

좋아요: 청결 상태
The room was spacious and clean. Two items ruined my stay. The noise from what I believe was the heating apparatus. It was quite loud, quite close to the bed and switched on every thirty minutes or so. It continued for about five minutes before shutting off. Every time it switched on it woke me up. Secondly the showed not evacuate the water properly so that by the time I finished my seven minute shower I was up to my ankle in water.
2024년 2월에 1박 숙박함
답변 제공: vik 님, 2024년 3월 11일
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments regarding the spacious and clean room, and we regret any inconvenience caused by the noise and shower issues.We sincerely apologize for the disturbance caused by the heating apparatus. Your comfort is our top priority, and we will investigate and address this issue promptly to ensure a quieter and more restful stay for our guests.Additionally, we apologize for the inconvenience with the shower not draining properly. Our maintenance team will promptly attend to this matter to ensure that such issues are resolved, providing a more enjoyable and hassle-free experience for our guests.Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.If there are any specific details or preferences you'd like to share, please feel free to reach out.Best regards,Vik VermaGeneral ManagerQuality Suites Whitby

10/10 - 훌륭해요

Alessia

2024년 2월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 1일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

2/10 - 너무 별로예요

Wendy

별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Vik 님, 2024년 3월 11일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

Vincent

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Room was very clean, free breakfast was disgusting though.
2024년 2월에 1박 숙박함
답변 제공: vik 님, 2024년 2월 19일
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room very clean; however, we sincerely apologize that the free breakfast did not meet your expectations.Your input is valuable, and we appreciate your honesty. We will review the breakfast offerings to identify areas for improvement and ensure a more enjoyable dining experience for our guests. If there are specific details about the breakfast that you'd like to share or if you have any suggestions, please feel free to reach out to our management team directly.We strive to provide a positive and comfortable experience for all our guests, and your feedback helps us to make necessary adjustments. Thank you for choosing to stay with us, and we hope to have the opportunity to better meet your expectations in the future.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

6/10 - 괜찮아요

Jennifer

가족 여행
When we checked in, there was no linens for the pullout couch. Otherwise was a great stay
2023년 12월에 1박 숙박함
답변 제공: Vik 님, 2024년 2월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. As a Choice Privileges member you are truly valued.To enhance our communication with guests, we will ensure that our front desk staff proactively informs guests about the location of pullout couch linens during the check-in process. Additionally, we want to emphasize that our guests are always welcome to request any additional linens or blankets they may need by reaching out to the front desk. We appreciate your understanding, and we're glad to know that aside from this, you enjoyed your stay.We hope to see you again soon. Sincerely, Vik VermaGeneral ManagerQuality Suites

8/10 - 좋아요

Robert 님, Harwood

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only problem was visa machine didn’t work on check-in. Long delay.
2024년 2월에 1박 숙박함
답변 제공: vIK 님, 2024년 2월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. As a Choice Privileges member you are truly valued. We appreciate your understanding and patience during the check-in process, and we apologize for any inconvenience caused by the issue with our visa machine. We understand that a long delay can be frustrating, and we regret any impact this may have had on your experience.Please be assured that we are actively addressing the technical issue with our payment system to prevent such delays in the future. We value your business and appreciate your patience in this matter.If there is anything else you would like to share or if there are additional details you believe would be helpful for us to know, please feel free to contact our management team directly. We appreciate your feedback, as it allows us to continually improve our services.We hope to see you again soon. Sincerely, Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Last minute stay due to weather and they were very accommodating, great spacious rooms for a family 🙂
2024년 2월에 1박 숙박함
답변 제공: vik 님, 2024년 2월 17일
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

Sylvain

2024년 2월에 1박 숙박함
답변 제공: Vik 님, 2024년 4월 1일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: vik 님, 2024년 2월 13일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites

10/10 - 훌륭해요

Alyssa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: vik 님, 2024년 2월 13일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Vik VermaGeneral ManagerQuality Suites