Otranto, Puglia hotel rooms at the Hilton Hotels

"Our stay at Masseria Bandino & Spa was wonderful! The check-in process was quick and the woman checking us in was very helpful. The room was nice and spacious with a great air conditioning. Just outside our room was a little sitting area which was a great place to have our morning coffee. The pool area is beautiful and open to guests 24 hours a day! It was the perfect place to relax after a busy day. We greatly enjoyed our stay!"

"Beautiful area"

"I really enjoyed the food — it offered a good variety, including options for vegan and celiac diets. The staff was very nice, and I’d like to give special mention to the animators and especially the gentleman making pizza on the beach. He was extremely kind and went out of his way to accommodate my sister‑in‑law’s celiac needs. On the downside, I didn’t like the room. It had a strong damp smell, and there was no conditioner available. The quality of the soap and shampoo was very poor and almost impossible to use. The coffee at breakfast was also disappointing — it came from a machine and was horrible. Being in Italy, I was expecting a real espresso."

"Beautiful hotel with great service. Room with large and had an incredible fresco ceiling. We could not have been happier with our stay there"

"There were ants all over our room "

"Cool place, very clean, good and friendly service"

"Excellent, place, hotel, staff, like being in a museum."

"Great place. Really good breakfast. Easy to get to the main historic center."

"My first impressions were that this is a well- appointed and sophisticated resort. The design is beautiful, but be aware that the entire resort is terraced off into multiple levels, so there is lots of stairs. However, there are some strategically located elevators for those that have trouble navigating flights of stairs. My stay was during the first weekend of October 2024 and little did I know, that this is already considered the “off-season“. While that means more affordable lodging rates, it also means a muted vibe and a reduced level of services I’d expect in a 4-star resort. Moreover, the resort is situated outside of town and a visit to the seafront, restaurants , and shops meant a 15 to 20 minute walk. While the resort does have a shuttle van, it was not in operation to transport guests to/from the seafront or the train station (I walked a mile/1.6 km with luggage from the station on check-in day). Uber was not available and no local buses were running in October. The on-site restaurant was mediocre, with the exception of the breakfast which was great! There are 2 tiny bars, but a full-service lounge is needed. But despite these criticisms for the resort as a whole, I must say that ALL of the staff I interacted with during my stay was friendly, professional and accommodating. They exhibited pride in what they did for guests. Overall, I would still recommend a stay here. But be sure to ask a lot of questions about seasonal services before you book or visit. "