외관

홀리데이 인 익스프레스 팔라트카 노스웨스트, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 468개 이용 후기 중 315개" "
평점 8 - 좋아요. 468개 이용 후기 중 121개" "
평점 6 - 괜찮아요. 468개 이용 후기 중 17개" "
평점 4 - 별로예요. 468개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 468개 이용 후기 중 6개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

jinhan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This place is really good!
답변 제공: Beata 님, 2016년 6월 25일
Thank you very much for the five star review and you an awesome guest for leaving feedback. Enough said about our hotel in that sentence ;) Thank you again and we hope to have stay with us again soon!

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional customer service and attention to details mattered
2024년 4월에 2박 숙박함
답변 제공: Beata - GM 님, 2024년 4월 15일
Dear Deborah, Thank you so much for staying with us and for your valuable feedback. We appreciate your king words. We are looking forward to seeing you again.Sincerely,

8/10 - 좋아요

courtney

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower head wonderful, but drain slow.
2024년 4월에 2박 숙박함
답변 제공: Beata - GM 님, 2024년 4월 15일
Thank you for letting us know about your stay. We will take care of the slow drain right away. We are looking forward to seeing you again.Sincerely

10/10 - 훌륭해요

shayne 님, charlotte

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love staying here when I come to town me and my family always choose peace and this is where we get it!
2024년 4월에 1박 숙박함
답변 제공: Beata - GM 님, 2024년 4월 15일
Dear shayne, Thank you for very much for your king words about our hotel. We are very happy to learn that you enjoyed your stay with us and we are hoping to see you back soon. Sincerely,

10/10 - 훌륭해요

Monica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay here was very pleasant. Everything was clean and in good order. We're glad we stayed here.
2024년 3월에 1박 숙박함
답변 제공: Beata - GM 님, 2024년 4월 5일
Dear Monica, Thank you for choosing our hotel and for your valuable feedback. We are happy to learn that you had a great experience and we are looking forward to see you back soon! Sincerely,

10/10 - 훌륭해요

Derek 님, Brazoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe, Quiet, Easy Parking & Convenient
2024년 1월에 3박 숙박함
답변 제공: Beata - GM 님, 2024년 3월 22일
Dear Derek, Thank you for choosing our hotel and for your valuable feedback. We are happy that you enjoyed your stay with us and we are hoping to see you back soon.Sincerely,

10/10 - 훌륭해요

Tim 님, Pride

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good
2024년 2월에 1박 숙박함
답변 제공: Beata - GM 님, 2024년 3월 22일
Dear Tim, Thank you for letting us know about your experience at our hotel. We are glad to learn that your was good. Come back to see us again!Sincerely,

10/10 - 훌륭해요

JOY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best thing about our stay was the staff. Everyone was extremely friendly, helpful and welcoming. They made our visit so much better than it could have been.
2024년 1월에 6박 숙박함
답변 제공: Beata - GM 님, 2024년 2월 6일
Dear JOY, Thank you so much for taking your time and letting us know about your stay. Our goal is to provide great service to our guests and we are always happy to learn that we did a good job. Thank you so much for your kind words! Sincerely,

10/10 - 훌륭해요

Melissa

연인과의 여행
Noisy AC/Heat unit.
2023년 12월에 3박 숙박함
답변 제공: Beata - GM 님, 2024년 1월 8일
Thank you for the feedback, Melissa and for bringing it to our attention. We'll definitely check on it to make sure it operates properly. We are looking forward to seeing to back soon!

10/10 - 훌륭해요

Yanet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Beata - GM 님, 2024년 1월 8일
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We are hoping to see you back soon.

6/10 - 괜찮아요

Aramelys

2023년 12월에 2박 숙박함
답변 제공: Beata - GM 님, 2024년 1월 8일
Thank you for taking the time to share your experience. We're sorry to learn that your recent visit wasn't completely up to your expectations. We hope to have the opportunity to serve you better in the future

10/10 - 훌륭해요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thw staff was effficient and friendly. Everything was clean and the hot breakfast was very good.
2023년 12월에 3박 숙박함
답변 제공: Beata - GM 님, 2024년 1월 2일
Dear Tammy,Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.

10/10 - 훌륭해요

Sandy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Beata - GM 님, 2024년 1월 2일
Dear Sandy, We are incredibly grateful that you took the time out to leave us a 5-Star review. We are looking forward to seeing you back soon.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We enjoy our stay.
2023년 12월에 1박 숙박함
답변 제공: Beata - GM 님, 2024년 1월 4일
Dear Michael, Thank you so much for this review. We really appreciate you being our guest. We’re here for you anytime.Sincerely,

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and a clean, spacious room.
2023년 12월에 2박 숙박함
답변 제공: Beata - GM 님, 2023년 12월 28일
Dear James,Thank you for your choosing our hotel. We appreciate your feedback. We are hoping to see you back soon!Happy New Year.Sincerely,

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay and nice staff.
2023년 12월에 1박 숙박함
답변 제공: Beata - GM 님, 2024년 1월 4일
Dear Rachel,We really appreciate you taking the time to letting us know about your stay with us. We look forward to seeing you again soon.Sincerely,

10/10 - 훌륭해요

Dominique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함

6/10 - 괜찮아요

rebecca

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Carla

2023년 10월에 1박 숙박함
답변 제공: Beata - GM 님, 2023년 11월 7일
Thank you for your feedback! We are happy to learn that your stay was great. We are looking forward to see you back soon!

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Victor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super friendly staff, exceptionally clean room, extensive breakfast selection. PERFECT in every way!!
2023년 9월에 1박 숙박함
답변 제공: Beata - GM 님, 2023년 9월 22일
Dear Victor, Thank you for your feedback. We are thrilled to hear that you had a great stay! Come back to see us again soon!Sincerely,

8/10 - 좋아요

Daniel

2023년 9월에 2박 숙박함

8/10 - 좋아요

Myishea

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Jan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Beata - GM 님, 2023년 9월 22일
Dear Jan,Thank you very much for choosing our hotel! We are happy that you enjoyed your stay with us! Sincerely,

10/10 - 훌륭해요

Juan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property good for business travler
2023년 8월에 1박 숙박함

8/10 - 좋아요

Mathew 님, Lake City

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
Great experience. The room was clean and the staff was very kind. Thank you.
2023년 7월에 1박 숙박함
답변 제공: Beata - GM 님, 2023년 9월 25일
Thank you for your feedback!

8/10 - 좋아요

Pablo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Willfredo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2023년 7월에 1박 숙박함
답변 제공: Beata - GM 님, 2023년 7월 24일
Thank you so much for your feedback! We really appreciate it! See you next time!

10/10 - 훌륭해요

Melissa

2023년 7월에 1박 숙박함
답변 제공: Beata - GM 님, 2023년 7월 24일
Dear Melissa,Thank you for choosing our hotel. We are happy to learn that you had a great stay with us. We are looking forward to see you back soon!

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff. Great breakfast. Clean rooms.
2023년 7월에 3박 숙박함
답변 제공: Beata DiCarlo - GM 님, 2023년 7월 11일
Dear Keith,Thank you for your feedback. We are very happy that you had a great stay with us, the breakfast was great and our staff was friendly. We are looking forward to see you back soon.Sincerely,

10/10 - 훌륭해요

Crystal

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had no issues during our stay, staff was kind, rooms were clean and the breakfast provided was good.
2023년 6월에 3박 숙박함
답변 제공: Beata DiCarlo - GM 님, 2023년 7월 11일
Dear Crystal,Thank you for choosing our hotel during your recent visit to the Palatka area and for taking your time to review our hotel. We are very happy to learn that all was good, that our staff was kind and that you enjoyed our breakfast.We are hoping to see you back soon.Sincerely,

10/10 - 훌륭해요

Roosevelt

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Family emergency visit
The hotel staff was very friendly and the rooms had plenty space for comfort. Parking was available at all times and there wasn't any non hotel guess hanging around the area.
2023년 6월에 3박 숙박함
답변 제공: Beata - GM 님, 2023년 6월 6일
Dear Roosevelt, Thank you for choosing our hotel during your recent visit to the Palatka area and thank you so much for your feedback. Our guest satisfaction is our main goal and we are happy to learn that it was achieved. We are hoping to see you back soon!Sincerely,

8/10 - 좋아요

Andrew

2023년 6월에 2박 숙박함
답변 제공: Beata - GM 님, 2023년 7월 3일
Thank you for choosing our hotel! We are looking forward to see you back soon!Sincerely,

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Blue Crab Festival
Was just what we wanted for Blue Crab Weekend. Close to facility and late night snacks!
2023년 5월에 2박 숙박함
답변 제공: Beata - GM 님, 2023년 6월 6일
Dear James, Thank you for letting us know about your stay. We are delighted to learn that it was great and we are looking forward to see you back soon! Sincerely,

8/10 - 좋아요

Veita

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property itself is OK. The location is no very appealing.
2023년 5월에 2박 숙박함
답변 제공: Beata - GM 님, 2023년 6월 8일
Hello,Thank you for choosing our hotel and for your feedback. I'm happy to learn that your stay was good and I'm sorry to learn that you were not happy with our location. I'm hoping that you will stay with us again!

6/10 - 괜찮아요

Lester

연인과의 여행
The bed was very comfortable. There were mostly big contractor pickups and larger trucks in the parking lot. The breakfast was really mediocre. The TV channels were hard to figure out. The room coffee was very poor. The entry lock on the room door required a special technique to get it to work. We needed assistance with that originally. Service was good however.
2023년 5월에 2박 숙박함
답변 제공: Beata - GM 님, 2023년 5월 19일
Hello Lester,Thank you for your feedback. I'm very sorry to learn that you didn't like our breakfast and coffee in the rooms. I'm glad that we were able to assist you with the door and that our staff provided you with good service.We are hoping that in the future you will give us another chance and stay with us again.Sincerely,

10/10 - 훌륭해요

Allison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed it
I only stayed one night for a quick trip but the staff was very friendly and kind and the room was huge! Breakfast was very good and the lady in the breakfast area (sorry didn't get her name) was so kind and always had a smile on her face. Bed was also very comfortable. Would definitely recommend.
2023년 5월에 1박 숙박함
답변 제공: Beata - GM 님, 2023년 5월 15일
Dear Allison,Thank you so much for letting us know about your stay and our staff. I'm very happy to learn that you enjoyed the room with the comfortable bed and our breakfast. I really appreciate your kind words of recommendation . We all are hoping to see you back soon!

10/10 - 훌륭해요

Shannan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Family Friendly Hotel
2023년 4월에 1박 숙박함
답변 제공: Beata - GM 님, 2023년 5월 15일
Dear Shannan, Thank you for choosing our hotel. We are very happy that you and your family had a great stay with us! WE are looking forward to see you back soon!

10/10 - 훌륭해요

Karrie

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and breakfast absolutely made this stay a 5* for us!! Keep up the great work.
2023년 4월에 2박 숙박함
답변 제공: Beata - GM 님, 2023년 4월 10일
Dear Karrie,Thank you very much for your feedback and for your kind words of appreciation for our employees. We are very happy to learn that you had a great stay with us and we are looking forward to seeing you back soon!

8/10 - 좋아요

VANESSA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is nice, clean and quiet. The only thing I would complain is that it has terrible water pressure.
2023년 3월에 1박 숙박함
답변 제공: Beata - GM 님, 2023년 3월 27일
Dear Vanessa, Thank you for your valuable feedback. I'm not sure about the water pressure in your room during your stay. For your information: our shower heads can be set on few different settings with a softer or stronger water flow. I hope this will help during your next stay with us. Sincerely.

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Coffee and breakfast options were great!
2023년 3월에 3박 숙박함
답변 제공: Beata 님, 2023년 3월 23일
Dear Jonathan,Thank you for choosing our hotel and for your feedback. We are looking forward to seeing you back soon.Sincerely,

8/10 - 좋아요

Margaret

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hallways needed vacuuming. Room was clean to beds, but between bed and windows, lots of fruit loops on floor. Desk area needed a wipe down.
2023년 2월에 1박 숙박함
답변 제공: Beata - GM 님, 2023년 3월 15일
Dear Margaret,Thank you for choosing our hotel and for your valuable feedback. I apologize that the room was not properly vacuumed and that the front desk agents didn't keep their desk clean. I would like to assure you that we use feedback, such as yours, to continuously make changes to our brand to improve the guest experienceWe hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Louann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant
Beautiful room very comfortable
2023년 2월에 2박 숙박함
답변 제공: Beata - GM 님, 2023년 2월 22일
Thank you for taking your time and letting us know about your experience at our hotel. We are delighted to learn that you had a great stay. Pls. visit us again soon!

8/10 - 좋아요

Gail

2023년 1월에 2박 숙박함
답변 제공: Beata - GM 님, 2023년 2월 14일
Thank you for your feedback. We are happy to learn that you had a good stay with us and we are looking forward to see you back soon.Sincerely,

10/10 - 훌륭해요

Candice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel but needs to fix ac issues
Staff is courteous and hotel is very clean. My only complaint is that the air conditioner resets to 80 after an hour so of turning it down. Didn’t sleep much due to having to get up and turn ac back down every few hours during the night so that we could sleep comfortably.
2023년 2월에 1박 숙박함
답변 제공: Beata - GM 님, 2023년 2월 13일
Hello Candice,Thank you for choosing our hotel and for your valuable feedback. I'm glad that you had a good stay and I apologize for the issue with the AC thermostat. This particular one is a bit tricky but we put more detailed manual on it to make sure that it will not cause any more confusion. We are hoping to see you back soon! Sincerely,

8/10 - 좋아요

Tyasia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ng

2/10 - 너무 별로예요

Gerald

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Parking lot was to small no place to park
2023년 1월에 5박 숙박함
답변 제공: Beata - GM 님, 2023년 1월 23일
Dear Gerald,Thank you for staying with us and for your feedback. I apologize that you had a problem finding an empty spot at our parking lot. We have 72 rooms and 72 parking spots. I understand that someone was taking more than one spot and it created the issue. Anytime you have a problem pls let the front desk agents know and they will be happy to assist you in finding a spot to park. I hope that you will stay with us again.Sincerely,

10/10 - 훌륭해요

Bobby

2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

rachelle

2023년 1월에 1박 숙박함