Palau Robert Home Tours

Couldn’t get in the room, the room card was not working, we had to go down twice to the front desk for them too reregister the card key and finally the person at the desk came to see what was the problem to realize the card readers needed a new battery! After a long trip it was very upsetting, we waited 40 mn to be able to go in our room.

Not a five star property by any standard. Had our stay been any longer or we planned to spend any amount of time in the room, we would’ve canceled the reservation and moved to a different property. The first room we were given reeked of sewage, as agreed by the front desk staff, so we were taken to a different room. All was well until we came back from dinner and the same smell was in the new room. When we engaged the staff, we were shown the same room two floors above—same issue. At that point, it was 11:30pm and we’d been traveling or sightseeing all day, so we elected to just go to bed. We were expecting management to reach out the next day—that didn’t happen. No issues using WhatsApp for marketing, etc. but apparently it doesn’t work for conflict resolution. On top of the foregoing, the hairdryer didn’t work nor did one of three dispensers. Both sinks in the double vanity were slow to drain and there was no form of exhaust in the bathroom, so condensation dripped from the ceiling. As we were checking out, another guest was explaining that their toilet wouldn’t flush. There’s clearly a maintenance issue at this property that needs immediate addressing. Once that’s done, based on service and other amenities, it’s still maybe a three star hotel. The second star in the rating is merely for location. Stay away if you’d like to truly enjoy your stay in Barcelona.