4/10 - 별로예요
Ximena 님, Bellerose
2024년 5월 11일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room we booked was supposed to have balcony as per Expedia. When we checked in, they gave us a room without balcony and staff stated none of the one queen bed rooms have balcony and Expedia provided wrong information. They offered to move us to a room with balcony for an extra charge, which was completely wrong. We contacted Expedia and while on the phone with them, the manager agreed to give us a two queen beds room with balcony at not charge. Bathroom sink was not draining and we asked twice to have it fixed with no luck. Website also stated room have hair dryer but there was none in the room, so you need to ask for it at the front desk. They don't clean the rooms daily. Rooms and property in general is not well maintaned and feels dirty. It is unfortunately because location is great! Plenty of parking accross from the hotel. Staff is nice.
Ximena
2024년 5월에 3박 숙박함