바(숙박 시설 내)

디 아트리움 호텔 & 컨퍼런스 센트레 파리 CDG 에어포트, 바이 펜타 여행 후기

4 out of 5
디 아트리움 호텔 & 컨퍼런스 센트레 파리 CDG 에어포트, 바이 펜타
351 Avenue Du Bois De La Pie, Roissy-en-France, Val-d'Oise

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 447개" "
평점 8 - 좋아요. 1004개 이용 후기 중 297개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 129개" "
평점 4 - 별로예요. 1004개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 47개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

OAKBIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Coralyne Superviseur réception 님, 2024년 4월 17일
Cher Oakbin,Merci pour ce superbe commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre. Soyez assuré que votre avis sera partagé avec nos différentes équipes.Ce serait un plaisir de vous revoir.Bien à vous,CoralyneSuperviseur réception

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Eva DAVID Team Leader - Reception 님, 2024년 2월 15일
Cher hôte,Merci d'avoir pris le soin de rédiger ce sympathique avis.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous espérons avoir le plaisir de vous recevoir à nouveau. Bien cordialement,Eva DAVIDTeam Leader - Reception

10/10 - 훌륭해요

jonghyuk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Eva DAVID Team Leader - Reception 님, 2024년 1월 28일
Cher Jonghyuk,Merci de nous faire part de votre retour d’expérience positif.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous revoir parmi nous pour un autre moment de qualité,Eva DAVIDTeam Leader - Reception

10/10 - 훌륭해요

Eunjeong

2023년 11월에 1박 숙박함
답변 제공: Eva DAVID Team Leader - Reception 님, 2023년 11월 19일
Cher hôte, Merci d'avoir pris le temps de partager votre expérience dans notre établissement.Nous sommes ravis que vous ayez passé un agréable moment parmi nous.Encore tous nos remerciements !Au plaisir de vous accueillir à nouveau,Eva DAVIDTeam Leader - Reception

8/10 - 좋아요

Sungwook

2022년 7월에 1박 숙박함
답변 제공: Hyatt Regency Paris CDG team 님, 2022년 7월 25일
Dear valuable guest, Thank you very much for taking the time to share with us your experience. Warmest regards

10/10 - 훌륭해요

BORAM

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함

6/10 - 괜찮아요

HAE KYUNG

가족 여행
그냥 그래요
공항 근처에서 잠시 머물기 괜찮은 곳
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

KIHYUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Lila 님, 2019년 10월 29일
Dear KIHYUK, Thank you for this perfect score! Best regards Lila

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
아침 조식은 프랑스에서 경헝한 최고의 식사네요 한국인을 위한건지 라면도 준비 되어 있고 다양한 샐러드와 음료 및 요리에 만족도가 높았네요. 꼭 꼭 아침을 신청하세요~~~ 후회는 1도 없을겁니다. 또한 가까이에 있는 에어로빌에 가보세요 어마어마한 규모의 쇼핑몰인데 프랑스의 다양한 모습을 발견 할수 있어요
2019년 7월에 1박 숙박함
답변 제공: Lila 님, 2019년 8월 27일
Dear Guest, Thank you very much for your nice comments! Best regards Lila

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

Albert 님, Vero Beach

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff, convenient airport location
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Joel 님, Bellevue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Near to the airport CDG
2024년 5월에 1박 숙박함
답변 제공: Coralyne Front desk supervisor 님, 2024년 5월 23일
Dear Joel,Thank you very much for this kind review.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team.Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to seeing you again soon.Best regards,CoralyneFront desk supervisor

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 숙박 시설 상태 및 시설
Reception was very nice, friendly and personable. The room was very large and quiet.
2024년 5월에 1박 숙박함
답변 제공: Eric FRICHITTAVONG Front office supervisor 님, 2024년 5월 22일
Dear Mr. Thomas,Thank you very much for this kind review.Your mention of the warm welcome you received upon your arrival is much appreciated.We look forward to seeing you again soon.Best regards,Eric FRICHITTAVONGFront office supervisor

8/10 - 좋아요

Helen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Het was leuk. Personnel vriendelijk. Parkeren.
2024년 5월에 2박 숙박함
답변 제공: Eva DAVID, Front Office Supervisor 님, 2024년 5월 21일
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted that we were able to meet your expectations. Our team works hard to ensure that every guest has the best experience possible, your positive feedback inspires us to continue with our efforts.We look forward to the pleasure of welcoming you back.Many thanks again, Eva DAVID, Front Office Supervisor

8/10 - 좋아요

Martin B

가족 여행
좋아요: 청결 상태
Very nice hotel in one of the most pedestrian unfriendly areas of Paris.
2024년 5월에 1박 숙박함
답변 제공: Eva DAVID, Front Office Supervisor 님, 2024년 5월 21일
Dear Sir,Thank you for sharing your feedback with us.We're glad to hear that you found our hotel to be very nice. We understand your concern about the pedestrian-unfriendly area, and we apologize for any inconvenience this may have caused during your stay. We hope to have the opportunity to welcome you back in the future.Best regards,Eva DAVID, Front Office Supervisor

8/10 - 좋아요

Arturo 님, Chino Hills

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had nothing walkable
2024년 5월에 3박 숙박함
답변 제공: Eva DAVID, Front Office Supervisor 님, 2024년 5월 21일
Dear Arturo,Thank you for your feedback!We're delighted to hear that you had a positive experience overall.We understand that the location may not have offered as many walkable options as you would have liked.We hope to have the opportunity to welcome you back in the future and provide an even better stay.Best regards,Eva DAVID, Front Office Supervisor

6/10 - 괜찮아요

gord

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room needed updating. Carpets badly stained and needed to be stretched. Curtains stained. Baseboards partially off. No facecloths in bathroom. Included breakfast was good.
2024년 5월에 2박 숙박함
답변 제공: Eva DAVID, Front Office Supervisor 님, 2024년 5월 21일
Dear Gord,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the condition of your room. Your comments are valuable to us, and we will address them with our team to ensure that necessary improvements are made to enhance our guests' experience.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Eva DAVID, Front Office Supervisor

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to airport
2024년 5월에 1박 숙박함
답변 제공: Eva DAVID, Front Office Supervisor 님, 2024년 5월 21일
Dear Jennifer,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Eva DAVID, Front Office Supervisor

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Eric FRICHITTAVONG Réception superviseur 님, 2024년 5월 5일
Chère Madame Carmen,Merci d'avoir pris le temps de partager vos impressions avec nous.Recevoir vos marques de satisfaction et vous revoir sont nos plus belles récompenses.Nous espérons avoir le plaisir de vous recevoir une fois encore pour une expérience toujours de qualité. Cordialement,Eric FRICHITTAVONGRéception superviseur

6/10 - 괜찮아요

Catherine

가족 여행
The toilets do not work properly. Stayed there twice in two different rooms with the same problem.
2024년 4월에 1박 숙박함
답변 제공: Eric FRICHITTAVONG Front office supervisor 님, 2024년 5월 4일
Dear Madam Catherine,Thank you for the time taken to share your experience of staying with us.We are sorry to hear of the issue with the bathroom and that you felt the service delivered was not that expected of us. Please rest assured that your comments will be addressed with the team for necessary action.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Eric FRICHITTAVONGFront office supervisor

10/10 - 훌륭해요

Brandon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport for our early morning light.
2024년 4월에 1박 숙박함
답변 제공: Eva DAVID Team Leader - Reception 님, 2024년 4월 29일
Dear Mr Brandon,Thank you for your experience with us.We appreciate your excellent ratings and positive feedback on your recent stay. Your perfect scores for cleanliness, hotel condition, service, and amenities are valued. Thank you for choosing us, and we look forward to welcoming you back!Best regards,Eva DAVIDTeam Leader - Reception

10/10 - 훌륭해요

Rachid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Eva DAVID Team Leader - Reception 님, 2024년 4월 29일
Cher Monsieur Rachid,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Eva DAVIDTeam Leader - Reception

8/10 - 좋아요

Marjorie

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was successful but Sébastien make it better and exceptionally for us he made our dreams come true he helped us a lot we had a great vacation with no issues thank you so much Sébastien God bless you!
2024년 4월에 2박 숙박함
답변 제공: Eric FRICHITTAVONG Front office supervisor 님, 2024년 5월 5일
Dear Madam Marjorie,We'd like to thank you for this positive feedback about your stay in our hotel.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be a pleasure to welcome you back. Best wishes,Eric FRICHITTAVONGFront office supervisor

10/10 - 훌륭해요

Raimana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ras
2024년 4월에 2박 숙박함
답변 제공: Coralyne Superviseur réception 님, 2024년 4월 21일
Cher Raimana,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau.Bien à vous,CoralyneSuperviseur réception

10/10 - 훌륭해요

quinton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel and staff were excellent, limited options offsite due to location but otherwise a great stay 👍
2024년 4월에 1박 숙박함
답변 제공: Coralyne Front desk supervisor 님, 2024년 4월 20일
Dear Quinton,Thank you for sharing your experience with us.We are glad that you had a pleasant stay with us and appreciated our high standards.We also appreciate your recognition of our team's excellent service.However, we regret that you felt our location was not exactly what you were looking for, our team are on hand for any advice on local attractions and directions to where you might like to visit.We are looking forward to welcoming you again.All the best!CoralyneFront desk supervisor

8/10 - 좋아요

Seani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great but i did not like the facr that they just enter while we were still sleeping. A little respect twill make a difference
2024년 4월에 1박 숙박함
답변 제공: Coralyne Front desk supervisor 님, 2024년 4월 20일
Dear Seani,Thank you for taking the time to review your stay.It is gratifying to learn that you found our room cleanliness, hotel condition, service, and room amenities to your satisfaction. We constantly strive at The Atrium Hotel & Conference Centre Paris CDG Airport, by Penta to maintain high standards in all aspects of our guests' experience.We sincerely regret any disturbance you experienced regarding the privacy of your room. Our team is trained to respect the comfort and personal space of our guests, and we apologize if this was not fully observed in your case. Rest assured, we are reinforcing our protocols to ensure that all guests feel respected and undisturbed during their stay with us.We are hoping to welcome you back in the future.All the best.Coralyne Front desk supervisor

8/10 - 좋아요

Taylor

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was a little worn down, especially carpet and shower. The checkin staff were great. The breakfast buffet was very good. We also used the shuttle service to the airport.
2024년 4월에 1박 숙박함
답변 제공: Coralyne Front desk supervisor 님, 2024년 4월 20일
Dear Taylor,Thank you for sharing your experience with us.It is rewarding to hear that our staff made a great impression with their service, and that you enjoyed the variety and quality of our breakfast buffet. Additionally, we are glad that our shuttle service provided you with the convenience you needed during your travels.We regret to hear, however, that aspects of the room did not meet your expectations. Rest assured, we are continually striving to improve our guest experience and the condition of our accommodations, including updates to our carpeting and bathroom facilities. Our commitment to comfort and quality remains steadfast.Your commendation of our team is greatly appreciated, and we are proud to have contributed positively to your stay at The Atrium Hotel & Conference Centre Paris CDG Airport, by Penta.It would be a pleasure to welcome you again.Best regards,CoralyneFront desk supervisor

2/10 - 너무 별로예요

fabienne 님, West Roxbury

단체 여행
별로예요: 청결 상태, 직원 및 서비스
This hotel by far the worst hotel I have been to! Let start with the positive! It’s very run down on the outside! When i arrive at check in I didn’t even know that I had breakfast included! I didn’t know what time breakfast was being served! The A.C in my room did not work so after arguing with the front desk numerous of time they bought me a portable fan! The room was extremely muggy and had an old carpet smell! The restaurant food being serve cold ! How do you get served cold burger or pasta with sauce! I had to ask them to reheat the food! They have infused water that is complimentary but they don’t keep it fresh! No ice nor is it cold! 3 days at the hotel no towels in my room! The housekeepers are on the floor and they don’t come to do daily cleaning even when u put a sign that clearly states please clean room! I was told by the staff at the front desk they don’t speak English! I can go on and on but I’m gonna keep it brief! Save your money and find you a Marriott cause this hotel is really absolutely worst than motel 6
2024년 4월에 1박 숙박함
답변 제공: Eva DAVID Team Leader - Reception 님, 2024년 4월 23일
Dear Fabienne,We are deeply sorry to hear about your disappointing experience during your recent stay with us. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your concerns.Please rest assured that we are addressing each of the issues you raised with the utmost urgency to ensure that they do not recur in the future. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust and provide you with a much-improved experience on your next visit.Warm regards,Eva DAVIDTeam Leader - Reception

6/10 - 괜찮아요

Traci

2024년 4월에 1박 숙박함
답변 제공: Coralyne Front desk supervisor 님, 2024년 4월 21일
Dear Traci,Thank you for the time taken to share your experience of staying with us.We appreciate you choosing to stay with us.We are sorry for the inconvenience; our guests' feedback is very important to us to make sure we are meeting your expectations and are able to take action where necessary.The entire team really hope we can welcome you back on a future occasion.Kindest regards,CoralyneFront desk supervisor

10/10 - 훌륭해요

Toshiyuki

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great facility closed to CDG
2024년 4월에 1박 숙박함
답변 제공: Coralyne Front desk supervisor 님, 2024년 4월 21일
Dear Sir,Thank you very much for this kind review.It is heartening to hear that the cleanliness of our rooms and the condition of the hotel met your expectations and contributed to a positive experience. Our team takes great pride in maintaining our facilities to ensure every guest enjoys a comfortable visit.We also appreciate your kind words regarding the service provided during your stay. Our staff is committed to offering attentive and personalized service to all our guests.Lastly, we're pleased that the room amenities added to your overall satisfaction. We aim to provide a seamless and enjoyable experience with thoughtful touches that make all the difference.Thank you for choosing The Atrium Hotel & Conference Centre Paris CDG Airport, by Penta. It was our pleasure to serve you.We look forward to seeing you again soon.Best regards,CoralyneFront desk supervisor

8/10 - 좋아요

MOHAMMAD ALI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Coralyne Superviseur réception 님, 2024년 4월 17일
Cher Mohammad Ali,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Merci de mentionner la propreté de votre chambre.Ce fut une joie de vous recevoir et nous attendons avec plaisir votre prochaine visite,Cordialement,Coralyne Superviseur réception

10/10 - 훌륭해요

Helen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Airport shuttle from the airport to hotel was difficult to get—airport info said it didn’t run until 8 pm so we had to use a taxi. Going back to airport was easy
2024년 4월에 1박 숙박함
답변 제공: Coralyne Front desk supervisor 님, 2024년 4월 17일
Dear Helen,Thank you for taking the time to leave a review of your recent stay. We are happy that you enjoyed your stay with us. We are delighted to know that our hotel and location were convenient for your needs.We apologise for any inconvenience you may have experienced; please rest assured that your comments regarding the shuttle have been duly noted and taken into consideration.All of the team do hope that we have the pleasure of seeing you again in the future.Kind regards,CoralyneFront desk supervisor

10/10 - 훌륭해요

Seani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Huge rooms,comfortable bed and the view from our bedroom was amazing.
2024년 4월에 1박 숙박함
답변 제공: Eva DAVID Team Leader - Reception 님, 2024년 4월 9일
Dear Seani,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back. Kind regards,Eva DAVIDTeam Leader - Reception

10/10 - 훌륭해요

Madison

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! The staff was friendly and the interior was beautiful! Just a note, the airport shuttle stops running between around 12pm-5pm, so if you have an afternoon flight you may have to figure out other transportation or wait.
2024년 4월에 1박 숙박함
답변 제공: Eric FRICHITTAVONG Front office supervisor 님, 2024년 4월 7일
Dear Madam Madison,Thank you for taking the time to provide us with your feedback.We are pleased to know that you enjoyed your stay and that our hotel met your expectations.We are happy to hear that our breakfast helped to start your day off the right way, and would like to take this opportunity to express the thanks of the entire team for your kind words.It would be a pleasure to have you return on a future occasion. Best regards,Eric FRICHITTAVONGFront office supervisor

10/10 - 훌륭해요

Serge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reasonably priced and convenient location next to CDG. Complimentary shuttle to/from terminal 2 was a nice surprise. Obviously a bit of a trip from anywhere you really wanna be in Paris.
2024년 3월에 1박 숙박함
답변 제공: Coralyne Front desk supervisor 님, 2024년 4월 6일
Dear Serge,It's a real reward to receive such a great review.We are glad to know your time with us was a great experience.Such feedback encourages us to continue to uphold our high standards and quality service.We are very pleased you found our prices competitive for the services we deliver.We would love to have you back.All the best,CoralyneFront desk supervisor

10/10 - 훌륭해요

Yunuen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Super friendly staff and very clean hotel
2024년 3월에 6박 숙박함
답변 제공: Eric FRICHITTAVONG Front office supervisor 님, 2024년 4월 7일
Dear Mrs. Yunuen,Thank you for your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit so enjoyable.We look forward to seeing you again in the future. Best wishes,Eric FRICHITTAVONGFront office supervisor

10/10 - 훌륭해요

Hirak 님, Calgary

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff, service & restaurant
2024년 3월에 1박 숙박함
답변 제공: Eric FRICHITTAVONG Front office supervisor 님, 2024년 4월 7일
Dear HirakThank you for your kind review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to seeing you again in the future. Best wishes,Eric FRICHITTAVONGFront office supervisor

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were so friendly and helpful. The mall was very close.
2024년 3월에 1박 숙박함
답변 제공: Eric FRICHITTAVONG Front office supervisor 님, 2024년 4월 7일
Dear Madam Jessica,Thank you for taking the time to leave a review of your stay with us.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to welcoming you back. Best regards,Eric FRICHITTAVONGFront office supervisor

10/10 - 훌륭해요

Mégane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Accueil chaleureux
2024년 4월에 1박 숙박함
답변 제공: Fatima Perez Team Leader - Reception 님, 2024년 4월 2일
Chère Madame Mégane,Merci d'avoir partagé votre expérience.C'est un plaisir de lire que vous avez passé un agréable séjour parmi nous.Nous sommes ravis que vous ayez apprécié la qualité de l'accueil qui vous a été réservé.Nous espérons vous revoir très bientôt pour un autre séjour réussi.Bien à vous,Fatima PerezTeam Leader - Reception

8/10 - 좋아요

Beth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and comfortable. We could hear whatever was going on in the dinning/conference area in the evening, so the rooms are not quiet.
2024년 3월에 1박 숙박함
답변 제공: Eric FRICHITTAVONG Front office supervisor 님, 2024년 4월 7일
Dear Madam Beth,We appreciate that you took the time to share your experience with us.Please accept our apologies for the inconvenience that you experienced during your stay. We always encourage guests to contact reception during their stay of any issues so that we might deal with them immediately.We hope to welcome you back for an improved experience next time.Kind regards,Eric FRICHITTAVONGFront office supervisor

8/10 - 좋아요

Sucely

2024년 3월에 1박 숙박함
답변 제공: Coralyne Superviseur réception 님, 2024년 4월 21일
Cher Sucely,Merci pour ce superbe commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous recevoir une nouvelle fois très bientôt.Bien à vous,CoralyneSuperviseur réception

4/10 - 별로예요

Knyja

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Came was charged 50$ deposit on top of stay nd charged an extra 30$ because the wall adapters are deep and didn’t take the one I had checking in was horrible I was skipped in line so they can help someone that came after me then when it was my turn the lady walked away after just getting there to help the person that was infront of me
답변 제공: Eva DAVID Team Leader - Reception 님, 2024년 4월 3일
Dear Knyja,We sincerely apologize for the disappointing experience you encountered during your recent stay with us. Your feedback is invaluable, and we are truly sorry for any inconvenience caused by the issues you've highlighted.We understand your frustration with the additional charges and the inconvenience you faced during check-in. This is not the level of service we aim to provide, and we will address these issues with our team to ensure that similar situations do not occur in the future.Regarding the deposit, please note that these are standard procedures, but we acknowledge that clearer communication could have been provided to you.We appreciate your high ratings for room cleanliness, hotel condition, and the service provided. However, we are disappointed to hear that the service during check-in did not meet your expectations. Please rest assured that we will take immediate steps to address this matter and ensure that all our guests receive the attention and service they deserve.Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Eva DAVIDTeam Leader - Reception

10/10 - 훌륭해요

stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay with larger rooms and nice staff.
2024년 3월에 1박 숙박함
답변 제공: Fatima Perez Team Leader - Reception 님, 2024년 3월 25일
Dear Stephanie,Thank you for reviewing your recent experience.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team.Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future.Warm regards,Fatima PerezTeam Leader - Reception

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, friendly staff, good food and comfortable room. Will come back.
2024년 3월에 1박 숙박함
답변 제공: Eric FRICHITTAVONG Front office supervisor 님, 2024년 3월 21일
Dear Mr. Richard,Thank you for this positive review of your experience.It is rewarding to know that you had such a pleasant stay and that you enjoyed your dining experience. It's also fantastic to know that nothing was too much trouble for our team.We look forward to seeing you again in the future.Best regards,Eric FRICHITTAVONGFront office supervisor

10/10 - 훌륭해요

Paula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were tired. We needed a meal, abshower and some sleep. That's what I remember getting. Only complaint is that their satisfaction survey I just tried to fill out was not accepted because I did not have an opinion about the breakfast because I did not eat breakfast. Waste of time.
2024년 3월에 1박 숙박함
답변 제공: Eva DAVID Team Leader - Reception 님, 2024년 3월 20일
Dear Madam,We appreciate that you took the time to share your experience with us.We're delighted to hear that your room and our service met your expectations, providing a comfortable environment for a restful night's sleep. Our team takes great pride in offering impeccable cleanliness and maintaining the hotel's condition to ensure our guests' satisfaction. We regret to hear about the inconvenience you experienced with our satisfaction survey. Rest assured, we value all feedback, and we apologize for any frustration this may have caused. Your comments are important to us as they help us to continuously improve our guest experience.We look forward to welcoming you back.Best regards,Eva DAVIDTeam Leader - Reception

10/10 - 훌륭해요

Hailin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2024년 3월에 1박 숙박함
답변 제공: Eva DAVID Team Leader - Reception 님, 2024년 3월 17일
Chère Madame,Veuillez accepter nos remerciements pour cette belle appréciation.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous espérons vous revoir très bientôt pour un autre séjour réussi. Bien à vous,Eva DAVIDTeam Leader - Reception

10/10 - 훌륭해요

Edgar

2024년 3월에 1박 숙박함
답변 제공: Eric FRICHITTAVONG Front office supervisor 님, 2024년 4월 7일
Dear Mr. Edgar, We'd like to thank you for this positive feedback about your stay in our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to welcome you back in the future.Best wishes,Eric FRICHITTAVONGFront office supervisor

6/10 - 괜찮아요

Leyanis

별로예요: 숙박 시설 상태 및 시설
Dirty linens in the bedroom and mold in the bathrooms
2024년 3월에 1박 숙박함
답변 제공: Eva DAVID Team Leader - Reception 님, 2024년 3월 17일
Dear Sir Leyanis, Many thanks for having taken the time to review your stay.We are sincerely sorry for this regrettable experience and will immediately be looking into these concerns.Please rest assured we have addressed the matter with the head of our housekeeping department.We hope to have the chance to welcome you again in the future.Best wishes,Eva DAVIDTeam Leader - Reception

10/10 - 훌륭해요

Ma Lourdes

2024년 3월에 1박 숙박함
답변 제공: Fatima Perez Team Leader - Reception 님, 2024년 3월 15일
Dear Mrs Lourdes,We'd like to thank you for this positive feedback about your stay in our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon.Kind regards,Fatima PerezTeam Leader - Reception