냉장고, 전자레인지, 쿡탑, 식기 세척기

하얏트 하우스 파시파니/윕패니 여행 후기

3 out of 5
하얏트 하우스 파시파니/윕패니
1 Ridgedale Avenue North, Whippany, NJ

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 602개" "
평점 8 - 좋아요. 1002개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 63개" "
평점 4 - 별로예요. 1002개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 37개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 편의 시설/서비스
Really nice rooms, loved the mini kitchen area. The gym was really nice as well, with modern equipment and I was able to get an actual workout in compared to most hotel gyms. Would stay again for sure !
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Scott, it's heartening to know you enjoyed your stay at the Hyatt House Parsippany Whippany, and appreciated the in-room kitchenette and fitness facilities. It's our aim to ensure guests can maintain their routines comfortably while with us. We eagerly anticipate your return for another fulfilling stay.

10/10 - 훌륭해요

Alexandr

좋아요: 편의 시설/서비스
Good
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Alexandr, it's wonderful to hear that you had a favorable experience at Hyatt House Parsippany Whippany. We appreciate you taking the time to share your feedback and we hope to see you again soon.

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious and comfortable suite.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Monica, it's delightful to hear that you appreciated the ample and cozy suite at Hyatt House Parsippany Whippany. Your comfort and satisfaction are our ultimate goals, and we're thankful that these aspects met your expectations. We're looking forward to your next stay.

10/10 - 훌륭해요

Kerri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Kerri, it's wonderful to hear you found your stay at Hyatt House Parsippany Whippany to be enjoyable. We hope your next visit is just as pleasant!

8/10 - 좋아요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and roomy home style layout.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Douglas, it's wonderful to know you appreciated the immaculate condition and spacious design at Hyatt House Parsippany Whippany. We aim to create a comfortable home-away-from-home experience for our guests. Thank you for sharing your feedback and we eagerly await your return for another exceptional stay.

6/10 - 괜찮아요

Ivan 님, Denver

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Un poco lejos de las tiendas y restaurantes necesitas venir en auto para no batallar y el parking lo cobran cada 8 horas
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Iván, se han tomado nota de tus comentarios sobre la ubicación y el aparcamiento. Es importante que los huéspedes tengan un acceso conveniente a tiendas y opciones gastronómicas. En cuanto al aparcamiento, nos esforzamos en ofrecer tarifas competitivas para la zona. Gracias por tomarse el tiempo para compartir sus comentarios.

10/10 - 훌륭해요

Almir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The stay was good as expected- no surprises
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Almir, it's great to hear that your experience at Hyatt House Parsippany Whippany met your expectations. Our aim is to provide a hassle-free and enjoyable stay for all our guests. We appreciate your feedback and look forward to serving you again in the future.

6/10 - 괜찮아요

Erica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was perfect for our family of 5. It had 2 bedrooms, 2 bathrooms, a pull out bed, and a kitchen. At first glance it was beautiful and clean. Then you see something crawling... so many ants! Ants were primarily in the bathroom and cracks near the closet. We just needed a place to sleep for the night so I didn't complain. The next morning was breakfast and it was very much a free bland breakfast. I used the main restroom near the dining area to find more ants. So they have an issue with ants but it could have been worse. They allow dogs too. We love dogs, just not the ones who barked all night.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Erica, we appreciate your observations and feedback. It's wonderful to hear that the room suited your family's needs and you found it visually appealing initially. We apologize for any discomfort caused by the unwelcome small creatures, and assure you the property undertakes regular pest control. We're continuously trying to improve our complimentary breakfast options to cater to varied tastes. In addition, our management ensures that pet policy guidelines are followed for peaceful cohabitation. We'll certainly use your experience to make our services better. Your generous understanding is appreciated.

10/10 - 훌륭해요

Ying

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Ying, we're pleased to note your top rating for Hyatt House Parsippany Whippany. It’s always encouraging to hear when our guests have had an enjoyable stay. We look forward to welcoming you back again.

2/10 - 너무 별로예요

Ayesha

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very disappointed, there were ants everywhere in my hotel room. My kids woke up in the middle of the night to ants crawling in their bed so they slept with their dad and I. Remotes for TV were not working/ needed batteries and the room itself could had use some updates. For the price we’ve paid I expected a lot more. Very disappointing!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Ayesha, it's regrettable to hear about the issues you've experienced during your stay, especially regarding the unanticipated presence of ants. We understand how this disrupted your night and the inconvenience it caused. Similarly, we recognize how essential working amenities, such as the TV remotes, are for the comfort of our guests. We strive to provide an environment that meets and exceeds expectations and we're sorry if we fell short this time. We will diligently follow up on these matters with the involved teams. Despite your recent experience, we hope to have the opportunity again to serve you and your family with improved standards in the future.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Thank you for taking the time to leave this wonderful rating, Michael! We hope to see you again soon at Hyatt House Parsippany Whippany so we can share yet another amazing experience!

10/10 - 훌륭해요

Wadiah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Wadiah, it's truly heartening to know you had such a top-notch experience at Hyatt House Parsippany Whippany. We greatly value your feedback and look forward to creating more memorable moments on your next visit.

6/10 - 괜찮아요

Deborah

출장 여행
좋아요: 청결 상태, 직원 및 서비스
They started charging for parking at this hotel in a grocery store parking lot. It’s not a city location, ridiculous. Also coffee service in room was chintzy, packets of powdered creamer. No need to go back there on my work trips.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Deborah, we recognize your concerns regarding the parking fees and in-room coffee service. It's a priority for us to create a seamless experience for our guests. We're working to deliver a pleasant stay and your input will definitely guide improvements. We hope to have another chance to provide an improved experience on your future work trips.

10/10 - 훌륭해요

bonnie 님, harpursville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place to stay, very clean. Nice staff
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Bonnie, thank you for sharing your experience at Hyatt House Parsippany Whippany. It's wonderful to hear that you enjoyed the cleanliness of the property and our lovely team members. We look forward to your next visit.

10/10 - 훌륭해요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient and staff was helpful
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Judith, it's wonderful to hear that you found Hyatt House Parsippany Whippany to be conveniently located and our team members helpful. We strive to offer an excellent stay experience and your kind feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Thank you for this excellent rating, Julia!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt House Parsippany Whippany! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Nicole

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Thanks, Nicole! It's outstanding your time at Hyatt House Parsippany Whippany was fantastic. We can't wait until your next visit!

6/10 - 괜찮아요

Abhishek

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Abhishek, it seems like your stay at Hyatt House Parsippany Whippany didn't quite meet your expectations. Could you share specifics that didn't satisfy you? We value your insights to enhance our services. Looking forward to hearing from you soon.

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was easy to access. Although paying for outdoor parking seemed a bit exciting to me. Indoor, valet parking I could see but outside should be free parking.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
John, we appreciate your feedback about your stay at Hyatt House Parsippany Whippany. Delighted to hear that access to the property was convenient for you. On the topic of parking, we understand varying perceptions. Be assured, the fee associated with our open-air parking goes towards maintenance and security. We hope to welcome you back in the future for an even more excellent experience.

8/10 - 좋아요

Dasia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms matched the description. Clean and quiet. Good stay for a good price.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Dasia, it's wonderful to know that you found the rooms at Hyatt House Parsippany Whippany to be clean and quiet and that you had a pleasant stay with us. We're pleased that our prices also met your expectations. We look forward to welcoming you back soon.

8/10 - 좋아요

Diana

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The location was ok for my business trip. The room was very worn, paint flecking in the bathroom, not clean in the bathroom specifically the shower. needs some paint and clean the door hinges/frames, etc.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Diana, it's good to hear that our location was convenient for your business trip. However, we understand that you had observations concerning your room's condition, particularly in the bathroom area. Hyatt House Parsippany Whippany is committed to delivering the highest standards of cleanliness and maintenance. Rest assured your feedback will be used to improve our guest experience moving forward. We hope we will have the chance to enhance your impressions upon your next visit.

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
We stay here often and it's always amazing. The staff is always great.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Bruce, it's wonderful to hear that your frequent visits to Hyatt House Parsippany Whippany have consistently been exceptional experiences. We're glad our team members consistently provide excellent service. We can't wait to welcome you back on your next visit.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Daniel, it's fantastic to hear you had an excellent stay at Hyatt House Parsippany Whippany. Your high rating means a lot to us and we sincerely hope to welcome you back soon for another wonderful experience.

4/10 - 별로예요

Andrea

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Andrea, it seems your stay didn't meet your expectations, and we regret to hear this. Even without specific details, we value your feedback and we're dedicated to improving our services. We hope for another opportunity to provide you with the excellent experience that so many of our guests have grown fond of.

2/10 - 너무 별로예요

TANYA

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Tanya, it's evident from your rating that your stay did not meet your expectations and the team sincerely regrets to hear this. Nonetheless, your feedback is valued and we would love to make things right on your next visit to our hotel. We're confident we can deliver the experience you deserve.

10/10 - 훌륭해요

Hermann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Hermann, thank you for choosing Hyatt House Parsippany Whippany. We're pleased to know that you had an enjoyable stay with us. It's our continuous desire to provide exceptional service for our guests and we'd love to welcome you back on your next journey.

6/10 - 괜찮아요

Terry

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Stay elsewhere
The pillows are the worst I have ever experienced which led to a terrible nights rest. Then to add insult they make you pay $15 a day to park. The front staff is friendly but I would not stay there again
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 4일
Terry, we're sorry to hear that your stay didn't meet all your expectations. We understand that your experience with your bedding played a role in your restful night and will take this into account for our quality assessments. Furthermore, we apologize for any misunderstanding about our parking charge. While we're pleased to hear positive feedback about the friendliness of our team members, we're disappointed to learn you're hesitant to return. You're valuable to us, and we hope to get another chance to provide you with a better experience.

8/10 - 좋아요

Angella

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 4일
Angella, it's wonderful to see your high rating of Hyatt House Parsippany Whippany. We're grateful for your patronage and hope to ensure every future stay is just as enjoyable. We appreciate your support!

8/10 - 좋아요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Tim, we're pleased to see that your stay at Hyatt House Parsippany Whippany was enjoyable. We value your feedback and look forward to welcoming you back in the future. Thank you for choosing our hotel for your travel needs.

6/10 - 괜찮아요

Carlo

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wverything was good for the price as far as the room. The staff was very friendly. The only real negative is the $15.00 a day parking fee. They have plenty of parking on the property? It is billed with a third party company. To me that is a complete rip off. You have to give your license plate number and state. Im sure that info will be sold and I'll be getting junk mail very soon. I was going to take a chance and not pay. Parking fee is a scam to me, otherwise hotel was very good for the price range. I would recommend it, but that parking fee is a total joke.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Carlo, we appreciate your balanced feedback. It's heartening to learn you found value in the room and enjoyed interacting with our friendly team members. We understand your concerns about the parking arrangement, and we assure you that we handle all guest information with utmost care and respect for your privacy. Your thoughts on this subject will be considered for future improvements. We're glad you would recommend our service despite this hiccup and we hope to welcome you back for an even more enjoyable stay.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Hyatt House Parsippany Whippany appreciates the rating received. The hotel continually strives to offer a superior experience for guests and values every piece of feedback. It would be an honor to welcome you back in the future.

10/10 - 훌륭해요

Joyce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2 rooms king size beds
Loved the room. We had the two rooms king bed suite was well worth the money. We enjoyed the breakfast and each room had its own bathroom. Room was very clean.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Joyce, it's uplifting to hear that you had a memorable stay at Hyatt House Parsippany Whippany. We're thrilled that you found value in our two-room king bed suite and appreciated the private bathrooms. Our team is heartened to hear that you enjoyed the breakfast and appreciated the cleanliness of your room. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Margarita 님, Yonkers

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Margarita, we acknowledged your rating. We'd like to hear more about your experience, as we're always striving to improve our services. Please feel free to provide us with specific feedback at your earliest convenience.

6/10 - 괜찮아요

Helen

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We used to love this hotel. It has not aged well. The carpet in the hallways is old and faded. Our sofa bed sheets had not been changed. The toilet ran, which we fixed. We went out for breakfast bc the food was not fully cooked (potatoes) and quality substandard. The day before we checked in we were told that we had to pay $15/day for parking in a suburban parking lot. So disappointed.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Helen, it's unfortunate to hear about the inconveniences you recently experienced. We sincerely regret that your stay didn't replicate the high standard typically provided. We've taken note of your comments about the state of the hotel and certain amenities, which will be shared with the right teams to ensure improvements where necessary. Please expect an elevated experience with us in your future stays as we aim to achieve better outcomes. Your satisfaction is important to us and we hope to serve you again in the future.

10/10 - 훌륭해요

Dorothy

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Thank you for sharing your perfect rating with us, Dorothy!It's wonderful to see how much you appreciated your time at Hyatt House Parsippany Whippany! We want everyone to feel right at home at Hyatt House Parsippany Whippany. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

4/10 - 별로예요

ahmad-shaker

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awful
Very unfriendly staff
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Ahmad-Shaker, we regret to hear that your interaction with our team members didn't meet your expectations. We always aim to deliver a warm and friendly atmosphere for all of our guests. Your feedback is valuable and we'll certainly take it into consideration for future improvements.

2/10 - 너무 별로예요

Renee

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Abhorrent, Underwhelmed, Disappointed, Awful
As soon as the courtesy period for cancelling our reservation was over we received an email from the hotel manager informing us of a few pertinent details about our upcoming stay. There was a $15 dollar a day parking fee for the hotel. This is not a bustling city area! We've stayed in downtown Chicago and paid less and knew ahead of time about parking fees. $85 and change for parking in Parsippany?! Outrageous. The next lovely point of order in the email was a $100 per day security deposit?! I've stayed for longer at finer establishments and paid less of a security deposit. What in the world. So now I've coughed up an additional $582 in unexpected fees. Broken blinds that looked shredded by a cat, carpet torn up by either a cat or a vacuum, broken bobbling lamps, toilet paper holder looked as though it had been reattached poorly to the wall so many times it was barely hanging on, screws sticking out of the bathroom vanity caught on our clothes and ripped them, dirty dresser drawers, broken closet rack barely hanging on the wall, tiny square hard as a rock pillows and stiff beds, understaffed... Loud music playing till 11:45 at night when it was finally resolved by staff yelling from the courtyard?! Hyatt house, what the hell happened?! I've stayed with your chain elsewhere and this is not what I expected at all. So underwhelmed and disappointment. This stay was an utter waste of my time and money. Abhorrent.
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 12월 23일
Renee, we sincerely regret hearing that your experience did not meet your expectations. Unforeseen costs associated with parking and security can certainly be a frustration, and we are apologetic for any inconvenience this may have caused. In terms of the condition of your room, we wish to assure you that your observations are taken seriously, and our teams are on hand to rectify elements relating to maintenance, decor, and general upkeep. It's unfortunate to understand that you experienced issues with noise and our team's response to it; we work hard to ensure a relaxed ambiance for our guests.The circumstances you experienced are undoubtedly not the norm, and we would appreciate the opportunity to show you the hospitality we are recognized for.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel Parking Fee
Hotel is extremely comfortable, but my problem is that the hotel make guess pay for parking. That is so ridiculous. I have never heard of a hotel that make guess pay for parking. I guess next they will start charging the guess for the breakfast that’s served in the morning.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Thank you for your review. It's pleasing to hear that you found extreme comfort during your stay. Regarding the parking, it's a standard practice in many hospitality establishments and aims to enhance the quality of service for our guests. We understand your concern and appreciate your viewpoint. As for breakfast, we hold great value in providing complimentary services to enrich our guests' experience. Your feedback is valuable to us.

2/10 - 너무 별로예요

Robert 님, St Augustine

가족 여행
별로예요: 편의 시설/서비스
I booked a room with 3 beds but when we got there they stated there was none left and so gave us a room with only two beds. There was a reason I booked and payed for the 3 beds but OK it was Thanksgiving but they did not reimburse me for the smaller suite. They stated that it was not their problem but the booking agent, Expedia. This property has extremely high parking fees. I have never had to pay for outdoor parking fees for a hotel that was in Parsippany/ Whippany. They charged 15 dollars per day. Also unlike Doubletree everything was up charged, the water, the snacks etc. They did not have a vending machine so they could up charge. Shame on them, they knew they had us.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 8일
Robert, it's disappointing to hear about the issues related to the room booking and parking fees. The proper bedding arrangement is a basic need and we empathize with the inconvenience caused. Regarding the fees, we aim for transparency and we are sorry if this didn't come across as intended. We understand your concerns about the extra charges and are grateful for this feedback.We value and hope for the opportunity to amend this perception as we strive to offer a more satisfactory experience. You play an important role in helping us improve our services.

2/10 - 너무 별로예요

Fellisha

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They turned off the central air because they were worried about their pipes Bursting. But it was 56 degrees out. The room was hot. They told everyone to just open their windows.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Fellisha, we appreciate your feedback and understand that temperature control is an important part of a comfortable stay. During certain weather conditions, adjusting the in-room climate can be challenging. Our aim is always to maintain guest comfort and safety. The guidance to open windows was an immediate solution we proposed. We acknowledge your inconvenience and assure you that your views will contribute to our ongoing efforts to improve guest experience, irrespective of weather conditions. We hope to have the opportunity to better serve you in the future.

6/10 - 괜찮아요

chantel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will most likely be our last time
Over priced and blind sided by paying almost $20 to park for one night. We always come here and sadly this most likely will be our last. The breakfast was pretty terrible with very limited options in comparison to previous visits.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Chantel, our team appreciates your candid feedback. While it's disappointing to hear you didn't have an optimal experience, your comments help us improve. We understand your concern about parking fees and breakfast variety, and your suggestions will be passed on to the relevant departments. We truly hope to have the opportunity to rise above your expectations during a potential future visit. Thank you for your longstanding loyalty.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Thomas, thank you for leaving us such a wonderful rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt House Parsippany Whippany!

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the finest reasonably priced hotel I’ve ever had the pleasure of occupying. The basic suite was wonderful, perfectly arranged, furnished and outfitted. I travel frequently and say these things based on many years of experience. I will definitely seek out a Hyatt House property each time I travel.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Keith, it's encouraging to hear such glowing feedback about your stay at the Hyatt House Parsippany Whippany. We're thrilled you appreciated the arrangement and amenities of our basic suite. Our aim is to provide a comfortable experience for frequent travelers like yourself. Your intention to choose our properties for future travels truly delights us. Thank you for letting us serve you.

10/10 - 훌륭해요

Ahonami

단체 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was great. The customer service was excellent. Only down fall was the parking fee but that was all other then that I’ll stay again.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 25일
It's delightful to know you had a great stay at the Hyatt House Parsippany Whippany. We're thrilled our team members provided excellent service. We've noted your feedback regarding parking and we appreciate your understanding about the fee. We're looking forward to welcoming you back for another pleasant stay.

8/10 - 좋아요

MARY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent but annoying
Excellent hotel but annoying how they nickel and dime you by charging you for parking (where else are you supposed to park?) and $7 bottled water in the room. Watch out for their credit card policy, they only take major cards. Otherwise fantastic.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 22일
Mary, it's wonderful to hear you describe Hyatt House Parsippany Whippany as an excellent hotel. We value your feedback, especially regarding the parking and in-room charges. It is our policy to be transparent about these costs, and we strive to provide options that accommodate our guests' means. Your comments about the credit card policy also help us to better communicate this to future guests. We're pleased to learn, however, that your overall experience was fantastic. Come back and stay with us again.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Terrible linens, tiny beds, tight floor space, not a great shower, had to pay for parking.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
We regret that your stay fell short of expectations. It is disappointing to hear about the discomfort you experienced with our bedding, limited room space, and shower facilities. We are continuously looking for ways to improve, and your input is very valuable to us. Thank you for taking the time to share your feedback.

8/10 - 좋아요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
**PARKING FEE WARNING!!!** THE PARKING FEE HAS TO BE PAID THROUGH A 3RD PARTY. YOU HAVE TO SCAN A QR CODE and GIVE YOUR CREDIT CARD INFO. Careful walking on the cracked pavement in the parking lot that you are extra paying for. If you, your family/friends are of a population that doesn't have a smart phone, be prepared for a seemingly ridiculous, lengthy process to PAY to park - in an area saturated with hotels with free parking. BRING YOUR OWN WATER!!!!!! IT'S $7. a bottle in the room!!!! Room was very clean, quiet and spacious.
답변 제공: Customer Service 님, 2023년 11월 21일
Elaine, it's encouraging to hear you found our rooms at Hyatt House Parsippany Whippany to be clean, quiet, and spacious. For parking, we apologize if our third-party system and additional charges were not to your convenience. We strive to provide clear and helpful directions for guests around such areas.Concerning the bottled water price and parking lot condition, we appreciate your feedback and will share it with our team for consideration. We hope that despite these factors, you were able to have an enjoyable stay with us. Your contentment is our top priority. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Dajneeah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was wonderful I was comfortable will definitely book again
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Dajneeah, we're thrilled to hear you found comfort at Hyatt House Parsippany Whippany. We'll be eagerly awaiting your return for another outstanding stay. Safe travels until then.

10/10 - 훌륭해요

Alexis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the rooms and the place! I just think that you shouldn’t pay for parking
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Alexis, we're thrilled to know you loved the rooms and overall ambience at Hyatt House Parsippany Whippany. With regard to parking fees, we assure you they're in line with area standards to provide you with conveniences. Your continued patronage is appreciated, and we hope to serve you again soon.

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 12일
Thank you for the 5 out of 5 rating, Shawn!We're thrilled to see how much you enjoyed staying at Hyatt House Parsippany Whippany. We look forward to hosting you again in the near future! Thank you again for sharing.