Verified
8/10 Good
Deborah
Feb 23, 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
Bit of a rocky start as when we arrived at the property it was deserted. No guests, no staff, Christmas decorations still up in mid February. After 30 minutes of waiting around a staff member arrived and seemed confused that we had a booking. They put us in a room that we didn’t book. We booked the big bus but we were given a regular room. We didn’t protest as the lady didn’t speak English.
The hotel redeemed themselves with their kindness and thoughtfulness over the next few days. They gave us breakfast every morning even though this was not included in our booking. They even took us to their sister resort Rachawadee moonlight for breakfast- which is a lovely property. The staff also provided us with transport to the pier with our bags for no charge.
We chose this property so we could interact with the local culture. We did not want a five star resort that separates you from your surroundings. This place was clean and simple and in a great location. We had a lovely time on this beautiful island.
Deborah
Stayed 4 nights in Feb 2020