Underwhelmed and Disappointed. NOT a 4-star hotel.
I was very unimpressed with this hotel.
I had just come from a 5-star hotel in Bangkok. We booked this 4-star hotel. Unfortunately, the experience was more like a 2-star experience.
This property is incredibly dated. It's way past its heyday. While the lobby is well-maintained, it's ugly. There is always a kind doorman, but the reception staff was consistently apathetic, nor did they smile. The elevators to the floors were without a/c and were the hottest part of the building.
The hotel lies on the hotels.com website. Under other information, it says "Smoke-free property". Then they say, "723 smoke-free guestrooms." They have a total of 723 rooms. Look at the pictures I attached. My friend's initial room was so overwhelmed with a smoke smell that he requested to change rooms. His new room didn't smell like smoke, but also had ash trays. My third friend also had ash trays. Even the pictures chosen on the website show ash trays in the room! Very deceiving!
The room itself was dated and ugly. Please note: the pictures you see at the beginning are *suites*. Click through to find pics of YOUR room. The beds were hard and cheap. It felt like a university dorm room. The wifi wasn't working on day 2 and 3. It took 3 complaints to get it fixed. The wifi login process is complicated and buggy.
The breakfast was basic. To its credit, it had lots of options, but they felt cheap.
When hotels.com asked for a partial refund, the hotel refused. So disappointing.