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“We stayed one night only on our way to Guadalupe Mountains NP and it was reliable and comfortable. Easy to check in and walkable.”

“Very secure, stores next door.”

“Room was flooded and they still give us a that room costumer service was really bad”

“There was NO hot water and the bread for breakfast had mold on it. The guy at the desk told me “I should have mentioned that we didn’t have hot water before you booked”…..”

“Tv didn’t work. Tub was dirty. Breakfast was bare bones one fruit of each variety. The elevator was broken. The room I reserved wasn’t cleaned so they had to give me ones with a smaller bed. I was exhausted from driving all day so just slept and left. ”

“The room has not been kept up to standard since it was built. I was in and out each day so I did not notice the issues until my last night of the visit. The window cover had a hole in it and was destroyed at the bottom. The bathroom vents were rusted, the ceiling in the bathroom had been noticeably repaired, the bathtub had rusted spots and the ceiling above the shower had a large bubble from a current leak. I had noticed that the tub was wet when I returned one night but assumed that the shower...

“This hotel, it turns out, had only been open to guests 1 day. They were not prepared. Ssud they had no luggage carts. Workers still onsite painting. No exterior lights Staff was very apologetic, but offered no remedies.”