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“The room was clean and everything worked. The staff was friendly. Room stay included breakfast. It was typical hotel fare but with longer hours than usual which was convenient. The hallway carpets were filthy and never vacuumed during our 6 day stay. Same with the stairs. Had a washer and dryer which is atypical except at long-stay facilities but the dryer was broken.”

“I would highly recommend this hotel for travelers to Williamsburg. It's centrally located, clean and well staffed with a warm family atmosphere and attitude. The entire staff from front desk to housekeeping, maintenance and café went out of their way to make my father and I feel welcomed and comfortable.”

“Our bed squeaked. but the room and bathrooms were clean and great.”

“Had a great time at this resort. The pools were very nice, as were the hot tubs and saunas. We didn't have time to explore much as we were only there for one night, but we made full use of the amenities during that time. Would definitely stay again.”

“Staff were friendly and location was great, but the AC didn’t work properly and the tv didn’t work at all. But bonus is that they have cookies in the lobby!”

“The lobby and room were fabulous, wanted a balcony for fresh air and that was nice too, with chairs and a small table. The property is huge, outside seems like it could use some freshening up but inside was updated and lovely.”

“Old. Not well maintained. Smelled like cigarettes in our room.”

“Just in Williamsburg for one night. This plane had the Kiefer price and location. Staff were amazing, friendly and helpful. Great rooms!!”