“I made this reservation months in advance and paid a premium price for a “deluxe” category room with two beds. However when my daughter and I checked in:
(1) Front desk said they were full and no double room was available and that a “deluxe” room didn’t exist. They assigned us a tiny single king room with broken amenities and urine/toilet paper floating in the toilet when we walked in.
(2) They said there was “nothing they could do” to provide the room I paid for and that I “needed to talk...
“I made this reservation months in advance and paid a premium price for a “deluxe” category room with two beds. However when my daughter and I checked in:
(1) Front desk said they were full and no double room was available and that a “deluxe” room didn’t exist. They assigned us a tiny single king room with broken amenities and urine/toilet paper floating in the toilet when we walked in.
(2) They said there was “nothing they could do” to provide the room I paid for and that I “needed to talk...
Jennifer