Dear Valued Guest, Thank you for your valuable feedback. We appreciate your post, and I will be sure to share this with the team. We thank you for your business and we hope to see you again soon.

Dear Valued Guest, Thank you for rating us 5/5. We appreciate your business, and we hope to see you again soon.

Dear Valued Guest, Thank you for rating us 5/5. We are happy to hear the team went above and beyond as we are always happy to exceed our guests' expectations. We appreciate your business, and we look forward to seeing you again in the future.

Dear Valued Guest, Thank you for rating us 5/5. We appreciate your business, and we hope to see you again soon.

Dear Valued Guest, Thank you for rating us 5/5. We appreciate your business, and we hope to see you again soon.

Dear Valued Guest, Thank you for your recent rating during your stay at our hotel. It was our pleasure to serve you. We are excited we were able to make you happy. We appreciate your business, and we hope to see you again in the future.

Dear Valued Guest, Thank you for your valuable feedback. We do apologize the closet was not located in the room during your stay. Each room is equipped with a closet, hangers and a hanging rack for clothing. We would have loved the opportunity to assist during your visit. We thank you for your business and we hope to see you again in the not-too-distant future in an effort to earn top scores.

Dear Valued Guest, Thank you for your feedback. We do apologize for the inconvenience this may have caused however, each credit card is authorized for the amount of room and taxes plus fees that may be incurred. If no additional are used, then the authorization is returned to the account. The hotel captures this amount to guarantee the guest's reservation. This disclosure would be in the details of the reservation at the time of booking. We hope the stay was good besides the credit card holds and the service which was provided was excellent. Thank you again for your feedback and we appreciate your business.

Dear Valued Guest, Thank you for giving this top score for your recent stay. Our goal is to make you happy and comfortable while you are here. We thank you for your business and we hope to see you again soon.

Dear Valued Guest, Thank you for giving this top score for your recent stay. Our goal is to make you happy and comfortable while you are here. We are delighted you enjoyed the breakfast. We thank you for your business and we hope to see you again soon.

Dear Valued Guest, Thank you for giving this top score for your recent stay. Our goal is to make you happy and comfortable while you are here. We thank you for your business and we hope to see you again soon.

Dear Valued Guest, Thank you for your valuable feedback. We do apologize for our pool being closed and the inconvenience this may have caused. It is currently under renovations. We anticipate it will open soon as we know this is an amenity our guests look forward to. We thank you for complementing our team as they are eager to please every guest they encounter. Your business is appreciated, and we hope to see you again soon.

Dear Valued Guest, Thank you for taking time to rate us. We appreciate your business, and we hope to see you again soon.

Dear Valued Guest, Thank you for your post regarding our guest service here at the hotel. We strive to ensure everyone is happy and accommodated and it appears we have done so successfully. We thank you for your business and we hope to see your smiling face again in the not-too-distant future.

Dear Valued Guest, Thank you for your valuable feedback during your recent stay at our hotel. We appreciate your sentiments regarding the team and the hotel facilities. Please allow me to extend my apologies for the experience you incurred while trying to retrieve your receipt. I do understand how frustrating this can be. Some of the 3rd party reservations are paid directly by the guest and some are not. In addition, the amount of time for the refund/authorization of the incidental charge to return back to the account depends on the banking/credit card institution. Please accept our apologies as this is the current system that is in place. This will be used as a training opportunity for the team moving forward. We hope that this does not deter you from staying with us in the future as we appreciate your business.

Dear Valued Guest, Thank you for your feedback during your recent stay. I do apologize for the inconvenience with the lotion and the pillows. I will definitely go over with the team for corrective action. Thank you for the commenting about the friendliest of the team and the room. We strive to ensure we are kind and nice to each and every guest we encounter. We appreciate your business, and we hope to see you again in the not too distant future.

Dear Valued Guest,Thank you for rating us 5 out of 5. We appreciate your business and we hope to see you again soon.

Dear Valued Guest, Thank you for your valuable feedback. Please accept our apologies for the items which caused an inconvenience to you. We strive for 100% guest satisfaction. Although you mentioned areas you enjoyed, during your stay, it was not like your previous experience. This information will be relayed to the Housekeeping Leadership Team for corrective action. We hope you will give us another chance in the future to make you fully happy again.

Dear Valued Guest,Thank you for rating us 5 out of 5. We appreciate your comments about our team and hotel. Especially, taking time to mention, Brooke, as one of the team members who stood out during your stay. We strive extremely hard to make sure every guest is special, and it appears we have done this. We appreciate your business, and we look forward to having you stay with us again.

Dear Valued Guest, We do apologize the pool was not open during your recent stay. Our banner and information have been posted since the 1st week of February. We understand this may be an inconvenience however, we want our guests to have the best possible experience with our pool while they are here, and these repairs were necessary. We should be opening in another month and we would loved for you to come back and visit. We apologize again and hope to see you in the not too distant future.

Dear Valued Guest, Thank you for your rating. We hope to see you again soon.

Dear Valued Guest, Thank you for rating us during your recent stay. We appreciate your business, and we hope to see you again soon.

Dear Valued Guest, Thank you for rating us during your recent stay. We appreciate your business, and we hope to see you again soon.

Dear Valued Guest, Thank you for your feedback. We are delighted we received top scores during your visit. We hope to see you again soon.

Dear Valued Guest, Thank you for taking the time to rate us during your recent stay at the hotel. It was a pleasure to have you stay with us. We appreciate your business, and we hope the next time you stay we earn top scores. Have a great day!

Dear Valued Guest, Thank you for your positive rating. We appreciate your business and we hope to see you again.

Dear Valued Guest, Thank you for your post. We strive to provide excellent customer service and it looks like we have accomplished this. Thank you for staying with us and we hope to see you again.

Dear Valued Guest, Thank you for rating us during your recent stay. We appreciate your business, and we are glad the accommodations were clean and comfortable. We always strive to ensure great customer service and it appears we have done so. We thank you again for staying and hope to see you soon.

Dear Valued Guest, Thank you for your rating. We hope to see you again in the future.

Dear Valued Guest, Thank you for your post. We strive to provide excellent customer service and it looks like we have accomplished this. Thank you for staying with us and we hope to see you again.

Dear Valued Guest, Thank you for your positive rating. We hope to earn the top score during your next visit.

Dear Valued Guest, Thank you for rating us during your recent stay. We appreciate your business, and we hope the next time you visit we can earn top scores.

Dear Valued Guest, Thank you for your rating. We hope to see you again soon.