When we arrived, someone else had signed for our room and it had been given to them. The paper that had been signed had my name on it but someone else’s signature. I am unsure how this was able to happen when two forms of identification are needed to check in. They were unable to reassure me as to the security of my information. However, they did provide us with an upgraded room, which was a process that took about a half an hour while we were made to wait in the lobby until after 11pm. I didn’t feel like the proprietor really took much responsibility for their mistake, or for making us wait, and their tone toward us made us feel somewhat unwelcome. With all the other options for accommodations in Philly, I would not stay here again.