6/10 - 괜찮아요
Kyle
아이를 동반한 가족 여행
2026년 3월 29일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Booked this location for the pool and hot tub. When I arrived was informed that the pool and hot tub had been closed for several weeks. Front desk lady basically put it on me. Then said oh you booked thru Expedia, I can’t help
If they don’t let you know. Then I asked her about the crib I requested and she had a reason why they didn’t have one in the room for us. Got settled in for a few hours then went out. Told her while leaving we do not have a crib is one coming. She was confused but said she would make sure it was there when we got back. It wasn’t. Bad attitude when we had to go down again and say we didn’t have it. Then repeated back the wrong room number to us. I guess they put two in someone else room. They did eventually get me one. She also charged my card sales tax after everything was paid for in advance. Then was corrected by coworker that’s not how it worked. Charge is still pending so well what happens with that. Was told it didn’t go thru. Besides that the room was great, breakfast was great. If I had got to use the amenities I thought I was getting I’d give it 5 stars and that lady 0.
Kyle
2026년 3월에 1박 숙박함
