Thank you for your response. The hotel does apologize if you were not able to use the pool during your stay. The pool is currently open and we would love to have you back for you to experience the pool. Please let us know the dates you stayed with us as we are interested in hearing more about the experience.

Thank you for your response and we are sorry we fell short this time on your stay. Please consider us again so we can show you a better experience. Thank you for choosing The Windsor Suites.

Thank you for the great review! We hope to see you again soon!

Dear Lynn,Thank you for your fantastic review of The Windsor Suites! We are thrilled you enjoyed your stay with us. It's wonderful to hear that you found our staff to be very friendly and helpful! We take pride in providing exceptional service to all our guests, and your kind words acknowledge our team's efforts. We're also delighted to hear that your room was very clean. We strive to provide a comfortable and spotless environment for all our guests. Thank you again for taking the time to share your experience. We hope to welcome you back again soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Lauren,Thank you for your fantastic review of The Windsor Suites! We are thrilled you enjoyed your stay with us and gave us a perfect 5-star rating!It's wonderful to hear that you found our location walkable, parking easy, and the staff friendly and helpful. We strive to provide a convenient and comfortable experience for all our guests, and your feedback lets us know we're on the right track.We're also delighted you enjoyed your room, including the mini-kitchen area and the peaceful atmosphere on your floor. Thank you again for choosing The Windsor Suites! We look forward to welcoming you back for another enjoyable stay in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Lilly, Thank you so much for taking the time to share your positive experience with us! We are pleased to hear that you loved your visit to The Windsor Suites. It was our pleasure to ensure you had a great stay. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the near future.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear John,Thank you for taking the time to share your recent experience at The Windsor Suites. We are truly sorry to learn that your stay fell short of expectations, particularly regarding the cleanliness of your room, the elevator malfunctions, and the discomfort with the bed. These issues are certainly not up to our standards, and we sincerely apologize for the inconvenience they caused you.We take guest feedback very seriously, and your comments are valuable in helping us improve. We are currently investigating the reported issues with the cleanliness of your room and the elevators. Additionally, we will be sure to have the maintenance team inspect the bed you mentioned to ensure it is repaired or replaced if necessary.We strive to provide all our guests with a comfortable and enjoyable stay, and we clearly missed the mark in your case. Thank you again for your feedback, John. We hope to have the opportunity to serve you better in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Carl,Thank you for making The Windsor Suites your go-to hotel in Philly! We are thrilled to hear you consistently enjoy your stays with us.We appreciate you sharing your loyalty to The Windsor Suites as your preferred hotel in Philadelphia. Thank you again for your kind words and continued patronage. We look forward to welcoming you back for another great stay soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Howard,Thank you for your review of The Windsor Suites. We appreciate your feedback on the roof deck. We apologize that the roof deck wasn't open until 9 pm during your stay. We understand the desire to enjoy the rooftop views in the evening, and we're always looking for ways to improve the guest experience.In the meantime, we hope you were able to enjoy the other amenities at The Windsor Suites. Thank you again for your feedback. We hope to see you again soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Charles,Thanks for the fantastic review! We're thrilled you had a great experience at The Windsor Suites. We hope to welcome you back again soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for sharing your positive feedback about your recent stay at The Windsor Suites, Fadi! We're delighted to hear that you enjoyed our prime location in Philadelphia! Your satisfaction is our top priority, and we're thrilled to know that you had a fantastic experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon! Burnell GoldmanGeneral ManagerThe Windsor Suites

David, We're absolutely delighted to hear about your excellent stay at The Windsor Suites! It's fantastic to know that our staff's helpful and friendly service contributed to making your time with us enjoyable. Your satisfaction means the world to us, and we look forward to providing you with another wonderful experience in the future. Should you need anything at all, please feel free to reach out.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dana, we're really happy to hear you loved our location and found our staff helpful! Our team strives to provide exceptional service to ensure every guest has a memorable stay. If there's anything else we can assist you with during your next visit, please don't hesitate to let us know. Looking forward to welcoming you back soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Hello Benedict,thank you for sharing your experience. We are delighted to hear that you found our service excellent and enjoyed our nice facilities. We understand your concern about pricing and strive to provide the best value for our guests. Your feedback is valuable to us, and we hope to welcome you back for another memorable stay. Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Eric,We're disheartened to learn about your encounter with our front desk clerk. Hospitality is our forte, and it's disappointing when we miss the mark. We'll definitely delve into this matter internally to ensure our service shines brightly. Your feedback is invaluable, and we'd love the opportunity to impress you on your next visit.Burnell GoldmanGeneral ManagerThe Windsor Suites

Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to hear that you had a great experience at our hotel.Your kind words about our great location and rooms mean a lot to us. We strive to provide a comfortable and convenient stay for all our guests, and we're glad to know that we met your expectations in these areas. At The Windsor Suites, we always aim to create memorable experiences for our guests, and it brings us joy to hear that we succeeded in doing so during your stay. It's our pleasure to provide you with exceptional service, ensuring that you have a wonderful time.Once again, thank you for your positive review. Should you need any further assistance or have any suggestions, please feel free to reach out to us. We are here to help. Thank you.

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Carlton, Thank you for taking the time to leave a positive rating for The Windsor Suites. We are delighted to hear that you found our hotel to be a nice place. Your feedback is greatly appreciated, and we hope to welcome you back for another fantastic stay in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

Hello Sebrena,Thanks for sharing your experience with us. We're thrilled you liked our staff and gym! However, we're truly sorry about the room conditions you faced. That's not the impression we want to leave. Rest assured, we're diving into these issues head-on to make things right. Your feedback helps us improve, and we're grateful for it. Next time you're in town, we'd love to show you the better side of our hotel, as the vast majority of our guests do. Thanks for choosing us, and we hope to welcome you back soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Joshua, it’s fantastic to hear that our property was a perfect fit for your family's weeklong visit to Philly! We're delighted that you enjoyed the spacious areas and the lovely balcony view. It sounds like our location worked out perfectly for your plans, especially with its proximity to the convention center. Thank you for your kind words about our staff and for recommending us. We truly appreciate it and look forward to your next stay!Burnell GoldmanGeneral ManagerThe Windsor Suites

HI Taylor,it's wonderful to hear that our hotel's location perfectly complemented your WrestleMania weekend plans! We're delighted that the proximity to the convention center and Reading Terminal Market added to the enjoyment of your stay. Your eagerness to return is truly appreciated, and we can’t wait to host you again soon. Thanks again for choosing us and for your fantastic review!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Rashawn, thank you so much for your kind words about your recent stay at The Windsor Suites! We are delighted to hear that you found our hotel to be very nice. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We hope to welcome you back for another fantastic experience in the future.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Taylor, Thank you so much for your wonderful review! We are delighted to hear that you found our team to be helpful and accommodating during your stay at The Windsor Suites. It warms our hearts to know that you had a great experience with us. If there is anything we can do to make your stay even more enjoyable, please don't hesitate to let us know. Our team is always here to help!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Maria, thank you for your wonderful rating! We're over the moon to hear you had such a stellar experience with us at The Windsor Suites. It's guests like you that make our day, every day. If there's a story behind those stars, we'd love to hear it. Your feedback not only brightens our team's day but also helps us make every stay memorableBurnell GoldmanGeneral ManagerThe Windsor Suites

Hi Luis, Thank you for choosing to stay with us. We're pleased to hear you had a great stay at The Windsor Suites! Our team works hard to ensure all guests have a wonderful experience. If there's anything we can do to enhance your stay next time, please don't hesitate to reach out. We appreciate your feedback and hope to welcome you back soon! Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Kate,Thank you for recognizing our exceptional team! We're delighted to hear that you had a great experience with us. Our staff takes great pride in providing top-notch service to all our guests. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Hi Courtney, Thank you for taking the time to share your experience with Nyeesha - we're glad to hear she made your stay pleasant! Our team is always here to help, so if there's anything we can do to enhance your stay next time, please let us know. We genuinely appreciate your feedback and hope to welcome you back to The Windsor Suites soon. Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear guest,Thank you for sharing your experience! We're delighted you enjoyed our hospitality and the perks of our top-floor stay. We apologize for any delay with the heat, but we're glad it eventually warmed up for you. Regarding parking, we understand your preference, and we're always looking for ways to enhance our guest experience. Your feedback is invaluable. We hope to welcome you back soon for another memorable stay!Burnell GoldmanGeneral ManagerThe Windsor Suites

Hi there, Thank you for highlighting our prime location near iconic Philadelphia landmarks! We're delighted to hear that you enjoyed the convenience of having restaurants attached to the property and breakfast options nearby. Our friendly front desk staff strives to provide exceptional service. If there's anything we can do to enhance your stay further, please let us know. We're always here to help. Burnell GoldmanGeneral ManagerThe Windsor Suites

Hi there, Thank you for your positive feedback! We're pleased to hear that you enjoyed our convenient location and had a good experience at our hotel. Our team is always here to help during your stay, so if there is anything we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon! Burnell GoldmanGeneral ManagerThe Windsor Suites

Hi Jordana,Thank you so much for sharing your experience with us! We're delighted that you and your family enjoyed your stay at The Windsor Suites. Providing early check-in and ensuring our rooms are spacious and spotless are priorities for us. It's heartening to hear that you had a great night's sleep and found our staff to be exceptionally friendly. We truly appreciate your kind words and look forward to welcoming you back soon for another memorable stay!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Kevin, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Hillary,Thank you for the 5-star rating! We're delighted to hear you had such a fantastic experience at The Windsor Suites. Your kind words truly mean the world to us. We strive to ensure every guest feels welcomed and valued during their stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!Burnell GoldmanGeneral ManagerThe Windsor Suites

Hi there,It's always great to hear from our returning guests like you! We're thrilled to know that you enjoyed your stay at The Windsor Suites once again. Your continued support means a lot to us, and we can't wait to welcome you back for another fantastic experience. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We're honored to be your home away from home in Philadelphia!Burnell GoldmanGeneral ManagerThe Windsor Suites

Hi Christine, thank you for your wonderful review! We're pleased to hear that you enjoyed our convenient location, spacious rooms, and excellent staff. It's always our goal to provide top-notch service and amenities to make your stay memorable. We hope to welcome you back to The Windsor Suites soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Laura! Thank you so much for your kind words about our front desk team! We're delighted to hear that they made your stay memorable with their friendliness. Our team is always here to help, so if there's anything we can do to enhance your stay further, please don't hesitate to let us know. Looking forward to welcoming you back to The Windsor Suites soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Hi there,Thank you for sharing your experience! We're glad you found our staff friendly and enjoyed our convenient location. Please know we respect your privacy and offer housekeeping on request. Our team is always here to help with anything you need during your stay. We appreciate your understanding and hope to welcome you back soon!Burnell GoldmanGeneral ManagerThe Windsor Suites

Dear guest, It was a pleasure to host you. We appreciate you choosing to stay with us and sharing your experience with us. While we are pleased to see that you enjoyed your stay with us overall, we truly apologize for any discomfort caused by the temperature in your room. We understand the importance of a comfortable stay and will certainly look into this matter.It's great to hear that our team provided a fan to help mitigate the situation. Your comfort is our priority, and we'll ensure a pleasant environment for your future visits. If there's anything else we can assist you with, please don't hesitate to reach out.Burnell GoldmanGeneral ManagerThe Windsor Suites