책상, 방음 설비, 다리미/다리미판, 무료 유아용 침대

힐튼 가든 인 피닉스 에어포트 여행 후기

3 out of 5
힐튼 가든 인 피닉스 에어포트
3422 E Elwood At University, Phoenix, AZ

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 575개" "
평점 8 - 좋아요. 1001개 이용 후기 중 263개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 88개" "
평점 4 - 별로예요. 1001개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 40개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Christopher 님, Thunder Bay

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent place for those traveling through PHX airport. Easy to get to, clean and quiet.
2024년 5월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 5월 23일
Thank you for your feedback! We're thrilled to hear that you found our location convenient, clean, and quiet. We strive to provide a comfortable and hassle-free experience for all travelers passing through the Phoenix airport. Safe travels, and we hope to welcome you back soon!

10/10 - 훌륭해요

Nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was great for the one night we were there, but noise was an issue due to the area and no close dining options. We ate at the property and the food was excellent though.
2024년 5월에 1박 숙박함
답변 제공: Melinda 님, 2024년 5월 14일
We are happy to hear that you were able to enjoy our wonderful restaurant. We hope that you have the opportunity to come back again soon!

6/10 - 괜찮아요

ladonna

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
The water had a strange smell to it when I was taking a shower and when I was brushing my teeth, I’m not sure how to describe it but possibly the pipes are dirty. When they first checked in, they put me on the first floor. The room door was obviously broken into, the lock was broken so I asked him to move me to a different room which they did.
2024년 5월에 1박 숙박함
답변 제공: Melinda 님, 2024년 5월 14일
We are sorry to hear about your experience when checking in, however we are glad that we were able to change the rooms quickly for you. We hope that you come back and stay with us again!

10/10 - 훌륭해요

Andy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the property was visually pleasing, comfortable and the staff friendly and helpful. would definitely stay there again and recommend it to others.
2024년 5월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 5월 11일
Hello Andy, I'm glad you found the property visually pleasing and comfortable! It's wonderful to hear that the staff were friendly and helpful too. Sounds like you had a great experience overall. Thanks for sharing your feedback.

10/10 - 훌륭해요

Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The check-in process was quick and easy and our room was very nice.
2024년 5월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 5월 11일
Thank you Marie, It's wonderful to hear that you thought that the check-in process was quick and easy. Sounds like you had a great experience overall. Thanks for sharing your feedback

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Very nice room. Clean and quiet
2024년 5월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 5월 16일
Thank you Lisa for taking the time to leave us a review. We are glad that you found our staff to be friendly. We're delighted to hear that you had a fantastic experience with us. If you ever have specific feedback or suggestions in the future, feel free to share. We appreciate your support and look forward to welcoming you again!

8/10 - 좋아요

Tammy

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very quiet and clean.
2024년 5월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 5월 11일
Hello Tammy, thank you for taking the time to leave us a review. We are glad that you found our property to be quiet and clean.

2/10 - 너무 별로예요

Shirley

가족 여행
별로예요: 직원 및 서비스
On April 23, 2024 check-in was a complete nightmare! The front desk "manager" was unable to check in my husband since I made the reservation (I'm Gold HH member) and my travel plans changed and I was overseas. It was past midnight in Europe and I had no cell service. My husband had to call me via WhatsApp. The "manager", Cassandra Garcia, would not let me give permission for him to check in. I was tired and angry and asked for the GM of the hotel. She refused AND asked me to not yell at her. ANGER OVERLOAD! She told me to go to Expedia to add my husband's name to our room. Expedia had the reservation locked! I had no cell phone to call Expedia. MORE FRUSTRATION. Finally a chatbot got me to an Expedia person who put me on hold to add his name. I called my husband back via WhatsApp and the inept manager checked him in. I don't like this "policy" at all. I'll get better service at Sheraton or Marriott!
2024년 4월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 5월 11일
Hello Shirley,We sincerely apologize for any inconvenience you experienced during your recent stay. Providing exceptional customer service and ensuring your security are our top priorities. When discrepancies arise, such as a mismatched name on a reservation, we must take extra precautions to safeguard your well-being and the integrity of our accommodations.Please understand that these measures are in place to protect both you and our other guests. In cases like yours, where adjustments are necessary, we may need to coordinate with the website representative through whom you made your booking to make necessary modifications. Rest assured, every action we take is with your best interests in mind.We truly value your understanding and patience in this matter. Your comfort and safety remain our utmost concern, and we appreciate your cooperation.

10/10 - 훌륭해요

faith

연인과의 여행
좋아요: 청결 상태
I didn’t like that I was going to be charged $50 to check in before 3PM. We were there around 2:15, not very kind
2024년 5월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 5월 4일
Hello Faith, thank you so much for leaving us a review. We apologize that you were prompted to pay an additional fee for an early check-in. For next time, call the hotel directly and we will be able to give you a more better update to when your room will be ready without a charge.

10/10 - 훌륭해요

Nancy 님, Littleton

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a quiet place and well staffed. A good nights stay.
2024년 5월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 5월 2일
Hello Nancy, Thank you for taking the time for leaving us a review. We are glad that you found our place quiet. Thank you for allowing us to accommodate you.

10/10 - 훌륭해요

april 님, Idaho Falls

좋아요: 청결 상태
Good clean rooms
2024년 4월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 5월 1일
Thank you so much for leaving us a great review, we are glad that you thought our room to be clean. Thank you so much for staying with us.

8/10 - 좋아요

Melody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did realize there was a fee to check in early but other than that it was all good.
2024년 4월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 4월 30일
Thank you so much Melody for leaving a positive review. We are glad that you find our hotel a good place to accommodate your stay in Phoenix, Arizona.

8/10 - 좋아요

Domenick

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 4월 30일
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 - 훌륭해요

Dr. Carmen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenience and close to airport with transportation
2024년 4월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 4월 22일
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

2/10 - 너무 별로예요

James

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Front desk staff on Sunday morning was horrible and that is all it takes. All future stays will be at Marriott properties.
2024년 4월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 4월 15일
We apologize for the unpleasant experience you had with our front desk staff. Your feedback is important to us, and we will address the issue to ensure it doesn't happen again. If there's anything specific you'd like to share with us about your experience, please feel free to reach out. We value your input and hope to better serve you in the future.

10/10 - 훌륭해요

Ira

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were fune, but front desk seemed annoyed with being disturbed when we checked in. Food in the restaurant/bar was wonderful. Chef and staff were very accomodating with our requests.
2024년 3월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 4월 10일
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

2/10 - 너무 별로예요

kathryn

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 4월 9일
Thank you for taking the time to leave feedback. We regret to learn that your experience didn't meet your expectations. Your input is valuable to us as it guides our efforts to enhance our services.However, without specific details about your experience, it's challenging for us to address any concerns or issues you may have encountered. We kindly ask if you could provide more information so that we can better understand and rectify the situation.Please don't hesitate to reach out to us directly. We're here to listen and address any concerns you may have. Your satisfaction is important to us, and we're committed to making things right.Thank you for your understanding.

2/10 - 너무 별로예요

William

가족 여행
It was the worst hotel experience I have ever had. There was a 24-hour eatery adjacent to the hotel that had motorcycles coming and going for hours in the middle of the night, blasting loud music and roaring their engines. It was impossible to sleep.
2024년 4월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 4월 9일
We sincerely apologize for the unpleasant experience you encountered during your stay with us. Your feedback is incredibly valuable, and we deeply regret that the noise from the adjacent eatery disrupted your sleep. We understand how crucial a restful night's sleep is for our guests, and we are genuinely sorry for failing to provide that for you.We will address this issue with the management of the adjacent establishment to ensure that measures are taken to minimize disturbances during late hours. Additionally, we will explore solutions on our end to mitigate the impact of external noise on our guests' comfort.Please know that your comfort and satisfaction are of utmost importance to us, and we are committed to making improvements based on your feedback. We truly appreciate you bringing this matter to our attention, and we hope for the opportunity to regain your trust and provide you with a much more enjoyable stay in the future. If there's anything further we can do to address your concerns or make amends, please don't hesitate to reach out to us directly.

8/10 - 좋아요

Peggy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived an hour early & couldn't get our room unless we paid $50! Either the room is ready or it's not but to charge extra is just ridiculous! Otherwise our stay was great.
2024년 3월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 4월 2일
Hello Peggy, I am glad that you found your stay great. We apologize for the additional fees.

4/10 - 별로예요

kathryn

별로예요: 숙박 시설 상태 및 시설
Reserved two queen beds; didn’t get that. It appears if you “Reserved through a third party” there is no gaurantee you will get what you reserved.
2024년 3월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 4월 5일
Hello Kathryn, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the discrepancy between your reservation and the room provided. Your feedback is important to us, and we will work to ensure better communication regarding third-party reservations in the future. Please don't hesitate to reach out to us directly if there's anything else we can assist you with.

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool could use more lounge chairs.
2024년 3월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 4월 2일
Thank you so much for taking the time to leave us a review. We appreciate you!

2/10 - 너무 별로예요

Christopher

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
In the middle of nowhere. Not convenient too anything. Had to wait until 3 to check in. We were here 15 minutes early. Rooms were ready, but required us to pay $50 to check in since it wasn’t 3. Was a long day, and thought maybe they could be flexible. But no
2024년 3월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 4월 2일
Hello Christopher, we are sorry that we charged additional fees for an early check-in. We always strive to give the best customer service.

10/10 - 훌륭해요

Julie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a last minute booking and we were pleased of how simple it all was.
2024년 3월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 3월 26일
Thank you so much Julie for taking the time to write us a review. We're delighted to hear that your last-minute booking went smoothly! Making your experience hassle-free is always our goal. If you need any assistance in the future, don't hesitate to reach out.

10/10 - 훌륭해요

Josephine

2024년 3월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 4월 15일
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 - 훌륭해요

Joyce

2024년 3월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 4월 11일
Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

8/10 - 좋아요

ANDREW

2024년 3월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 4월 11일
Thank you for the fantastic 4-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 - 훌륭해요

Ira

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were clean and comfortable. Will stay here again.
2024년 3월에 1박 숙박함
답변 제공: Melinda Rothe 님, 2024년 3월 19일
Thank you for the wonderful response. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 - 훌륭해요

gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 3월 17일
Hello Gary, thank you so much for leaving us a 5-star review. We appreciate the positive feedback.

2/10 - 너무 별로예요

Jena 님, san francisco

연인과의 여행, 출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we were walking through the Phoenix airport after arriving, I got a phone call that they had “unexpected stays“ and therefore were shuttling us off to their “sister property“ which is the the Holiday Inn next-door and that that they had “arranged “ for us to stay there. We had to go to the Hilton to get the paper to go to the Holiday Inn and when we got to the Holiday and they had no idea what we were talking about. However, in the end, it was fine we stayed at the Holiday Inn, which was subpar but fine. I am not sure what kind of scam this is, but it was very disappointing and I would not book there again.
2024년 3월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 3월 15일
I'm sorry to hear about your disappointing experience for this matter. It sounds like quite the ordeal with the unexpected stay arrangements. If you need assistance with anything related to your stay or have further concerns, feel free to reach out.

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay and friendly staff. Food at the restaurant on site was very good.
2024년 3월에 2박 숙박함
답변 제공: Kassandra B 님, 2024년 3월 12일
Dear Jeffrey, Thank you very much for your kind words! We're delighted to hear that you had a nice stay with us and that you found our staff to be friendly. Providing exceptional service is always our top priority.It's wonderful to know that you enjoyed the food at our on-site restaurant. We strive to offer delicious meals prepared with care and attention to detail, so it's rewarding to hear that you found it to be very good.Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

2/10 - 너무 별로예요

Gustavo

2024년 3월에 1박 숙박함
답변 제공: Kassandra B 님, 2024년 4월 2일
We are sorry that your stay felt short. If there is anything in specific that you would like to discuss I will be more than happy to reach out. Thank you!

4/10 - 별로예요

Laida

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 3월 5일
Thank you for taking the time to leave us feedback. We value all input from our customers, and your rating helps us understand areas where we can improve. If there are any specific aspects of your experience that you feel we could enhance or address, please don't hesitate to reach out to us directly. We're committed to continually improving our service and ensuring that all our customers have a positive experience. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay! Great amenities!! Close to airport!
2024년 3월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 3월 3일
Thank you, Linda! We're thrilled to hear you enjoyed your stay with us and appreciated our amenities. We pride ourselves on providing a comfortable experience, and being conveniently located near the airport adds to the convenience. We hope to welcome you back again soon!

10/10 - 훌륭해요

John 님, Crestview

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 3월 3일
We greatly appreciate your positive feedback! It brings us immense joy to know that your stay was delightful. Should you require anything for your future visits, please don't hesitate to reach out. We're here to ensure your needs are met.

8/10 - 좋아요

Thomas 님, South Windsor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 3월 1일
Thank you for the fantastic 4-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean week maintained. Exceptional staff
2024년 2월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 2월 27일
Hello Steve, thank you for your kind words! We're glad to hear that you found our facilities well-kept and our staff exceptional. We strive to maintain high standards and provide excellent service at all times. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 - 좋아요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were not impressed with this hotel. The room above ours had a very squeaky floor that is very disruptive. For the price this room cost I was expecting much better quality for our money. I’m very disappointed with my decision in choosing this stay here.
2024년 2월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 2월 27일
Hello Gary, we sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that the squeaky floor above your room disrupted your comfort. We understand your expectations for quality, and we're sorry we fell short on this occasion. Your feedback is valuable to us, and we'll take steps to address the issue promptly. If there's anything we can do to make it up to you or improve your experience, please don't hesitate to let us know.

10/10 - 훌륭해요

Brittany

2024년 2월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 2월 27일
Thank you for taking the time to leave a review. We appreciate your feedback and are always striving to improve. If there's anything specific you'd like to share with us about your experience, please feel free to reach out. We value your input and hope to better serve you in the future!

6/10 - 괜찮아요

David

연인과의 여행
Please update the website. It states shuttles run every 5-7 minutes. No, one must call. Most importantly, turns out there are FOUR Hilton Garden Inns Phoenix Airport. We went to the wrong one. This should be clarified. Hotel staff at both places and shuttle driver were wonderful. Poor communication on the website.
2024년 2월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 2월 23일
Hello David, our apologies for any confusion regarding the multiple Hilton properties in the area. Indeed, there are two Hilton Garden Inns near the airport, which is why we strongly recommend guests to call ahead when booking the shuttle to avoid any misunderstandings. I sincerely regret any inconvenience this may have caused. Rest assured, we will promptly review our website to ensure that our policies are accurately reflected. We are always make sure that the information on our website is up to date. We appreciate your feedback. Thank you for taking the time to leave us a review.

10/10 - 훌륭해요

Craig

Great Staff!!
2024년 2월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 2월 21일
Thank you so much for giving us an outstanding review! We are so happy that you found our staff great. Thank you for allowing us to accommodate you.

10/10 - 훌륭해요

Barbara

2024년 2월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 3월 20일
Thank you so much for the positive review! We are glad that you enjoyed your stay with us.

8/10 - 좋아요

marcia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick Checkin
Spent the night at this hotel as layover to go to Puerto Penasco on the next morning. Check in was simple and my room was ready upon arrival.
2024년 2월에 1박 숙박함
답변 제공: Kassandra B 님, 2024년 2월 20일
Thank you for choosing to stay with us during your layover. We're pleased to hear that your check-in was smooth and your room was ready upon arrival. Should your travels bring you back our way, we'd be delighted to welcome you again.

2/10 - 너무 별로예요

Jimmy

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Most of the Staff was extremely helpful Except for one front desk clerk who probably thought she could treat customers as she pleased There where plenty of rooms available at check in but she made us wait until she was ready and the gave us the room furthest from the front entrance Knowing We had our hands full with luggage
2024년 2월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 2월 16일
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had. It is truly disappointing to hear that you encountered a lapse in our usual standard of service.We strive to provide exceptional service to all of our guests, and it is clear that we fell short in this instance. Please know that we take your comments seriously and will address this matter with our team to ensure that it does not happen again in the future.Please accept our sincerest apologies for any inconvenience this may have caused you.Thank you again for bringing this matter to our attention. We value your feedback and hope to have the opportunity to welcome you back as our guest in the near future.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed in Room 229 and could hear someone creaking on the floor above us. It sounded like the ceiling was going to crash down. The staff was friendly and the accommodations were nice.
2024년 2월에 1박 숙박함
답변 제공: Kassandra 님, 2024년 2월 17일
Thank you for your feedback regarding your recent stay with us. We apologize for the disturbance caused by noise from the floor above. We appreciate your kind words about our friendly staff and accommodations. Your comfort is important to us, and we will work to address any noise issues to ensure a more enjoyable stay in the future.

10/10 - 훌륭해요

Ginger 님, THORNTON

2024년 2월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 3월 20일
Thank you so much for the positive review! We are glad that you enjoyed your stay with us.

10/10 - 훌륭해요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 2월 3일
Hello Steve, Thank you for taking the time to leave a review. We appreciate your feedback and are always striving to improve. If there's anything specific you'd like to share with us about your experience, please feel free to reach out. We value your input and hope to better serve you in the future.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Airport Hotel
Clean spacious room.
2024년 1월에 1박 숙박함
답변 제공: HGI Phoenix Staff 님, 2024년 1월 31일
Thank you so much for the positive review David! We are so glad that you found our rooms clean and spacious. We are so glad that you picked us to accommodate your stay.

8/10 - 좋아요

Luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient for proximity to the airport.
2024년 1월에 1박 숙박함
답변 제공: HGI Phoenix Airport 님, 2024년 1월 30일
Thank you, Luis, for providing a positive review! We're delighted that you found it convenient to the airport. If there's anything else you require, please don't hesitate to let us know. Appreciate your feedback!

10/10 - 훌륭해요

Rebecca

2024년 1월에 1박 숙박함
답변 제공: HGI Phoenix Airport 님, 2024년 1월 23일
Thank you Rebecca for the fantastic 5-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to serving you again!

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Kassandra B. 님, 2024년 1월 16일
Hello Barbara, Thank you so much for the stellar 10-star rating! We're delighted to hear that you had a fantastic experience with us. If you ever have specific feedback or suggestions in the future, feel free to share. We appreciate your support and look forward to welcoming you again.