로비
예약 가능 여부 확인

더 모드 앳 밀스 콘도 바이 바살라 여행 후기

3.5 out of 5
더 모드 앳 밀스 콘도 바이 바살라
5300 S Priest Drive, Tempe, AZ

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 266개" "
평점 8 - 좋아요. 1000개 이용 후기 중 308개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 180개" "
평점 4 - 별로예요. 1000개 이용 후기 중 133개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 113개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

이용 후기

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
불친절 합니다.
2020년 10월에 1박 숙박함
답변 제공: manager 님, 2020년 10월 21일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
시내 가까이에 있어서 편리했고 주변 환경도 좋았다. 청결함에 아침식사도 좋았다.가까이에 좋은 식당도 있어 즐거운 저녁시간을 보낼수 있었다
2019년 2월에 1박 숙박함
답변 제공: manager 님, 2019년 3월 1일
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
베스트 웨스턴 플러스 템페 바이 더 몰
가격대비 편안하고 관리상태가 잘 되었습니다
2018년 10월에 1박 숙박함
답변 제공: BW Plus Tempe by the Mall Team 님, 2018년 10월 31일
Thank you for being our guest!

10/10 - 훌륭해요

CHANHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
머물만한 호텔
만족합니다. 공항에서도 택시로 10분 정도로 가깝고 조식도 나쁘지 않네요. 룸상태도 좋았습니다. 다음에도 숙박할 것 같습니다.
2017년 12월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Loud guests running and yelling throughout the night ruined my sleep
2021년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
I booked a room at 11:30pm then received the confirmation details and looked at the bottom of the page and it said time for check is till midnight. I tried to contact the hotel and the phone kept ringing. I never got ahold of anybody. It didn’t say anywhere on the website that I couldn’t check in at midnight but sure took my money. What a waste of money.
2021년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The AC wasnt working it was so hot in the room i stayed in, the sheets on the bed had stains on them, i called to the front and went down to the front to see if theu can change rooms and no one answered my calls or i didn't see anyone so went back up to my room.
2021년 3월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 3월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best part of the hotel was leaving. The front lobby looked like picture that’s it. The bathroom was disgusting the whole room was disgusting and not the best area. I would never pick to stay here again.
2021년 3월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Building is old and smelly, lobby ceiling has water damdage spots, our bedding was dirty, it had visible dirty spots, for the price they charge I was expecting a better hotel, also it advertised breakfast included, but only offer coffee. Disappointed and pricey.
2021년 3월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
These rooms are very overpriced. The floors were stained and bathroom was very dirty and falling apart. I do not recommend.
2021년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome experience at a good price, desk clerk was very helpful.
2021년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Horrible stay
Arrived at 415 pm to check in, was greeted by a line of 20 people in the lobby and one employee at the desk. It took nearly an hour to check in and get keys, that did not work, had to go back to the desk. I reserved a King room, got a room with two queen beds, no remote for tv in room. There are prominent signs posted on door and check in counter that read “masks required on property” the employee was not wearing a mask. Completely unacceptable service.
2021년 3월에 1박 숙박함

8/10 - 좋아요

Rosalinda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel
Hotel was clean, staff were friendly. Room was clean, beds very comfortable. We enjoyed our stay. Only drawback was there was no breakfast area due to Covid restrictions. We were very happy with Tempe by the Mall. It was much better than the original hotel we had booked online. When we arrived the place was terrible as was the room. Went online and found Tempe by the Mall, and my son and I were happy we found it.
2021년 3월에 1박 숙박함

6/10 - 괜찮아요

Ronald

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not a Good Place to Stay
The sink needed repair - it worked but definitely had needed repair for a long while. The room needed a good clean - corners, etc. The shower did not work. So we went without a shower!
2020년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good hotel to stay at! And not expensive very affordable and close to the az mills and surrounding places you can walk too.
2021년 3월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty and unwelcoming staff. We only stayed a couple hours and left because it felt unsanitary.
2021년 3월에 1박 숙박함
답변 제공: manager 님, 2021년 3월 17일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry to hear about your experience, I will be following up with housekeeping. Please know that your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a nice place to stay! Staff was great let us check in early!
2021년 3월에 1박 숙박함
답변 제공: manager 님, 2021년 3월 17일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not sure why all the negative reviews. The hotel was fine.
2021년 3월에 2박 숙박함
답변 제공: manager 님, 2021년 3월 17일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty, black mold on the ceiling, the bed was broken on one side, the bathroom was not clean, hair in the bath tub. When this was mentioned to the staff I was told I was preaching the choir, I need to come back at a later time, and they did not have another room to move me to. Horrible, Horrible, Horrible waste of money, I will not recommend this property to anyone.
2021년 3월에 2박 숙박함
답변 제공: manager 님, 2021년 3월 8일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry to hear about your experience, I will be following up with housekeeping. Please know that your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I’m rather disappointed in the hotel. I checked in and my original room was filthy. There was hair in the tub, dried food or drink on the desk, and wall paper falling off in several places. I called down and staff was nice and pleasant. They got me another room. This one was cleaner. The bed was comfy but slopes towards the outside. The walls are paper thin every time someone shut their door, you could hear it. I could hear the people next to us all night. Overall it was an okay stay but I probably won’t stay here again.
2021년 3월에 2박 숙박함
답변 제공: manager 님, 2021년 3월 8일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry to hear about your experience. I will be following up with housekeeping. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 - 괜찮아요

Ryan

출장 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
2021년 3월에 1박 숙박함
답변 제공: manager 님, 2021년 3월 5일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 - 괜찮아요

Margaret

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 2박 숙박함
답변 제공: manager 님, 2021년 2월 18일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately there was nothing we liked from the hotel. Check in was at 4pm, no bathroom to use until you check in, it was dusty, it was next to a dispensary and people didn’t care and still smoked inside the rooms, hallways wreaked of smoke. Receptionist wasn’t welcoming either... not happy one bit with our stay
2021년 2월에 1박 숙박함
답변 제공: manager 님, 2021년 2월 18일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 - 괜찮아요

Betty

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel. needs help
toilet was not securely anchored Very noisy A/C Rattled all night. people above running around keeping us awake. and people in the hall very loud. amazed at how rude people can be. no consideration for other guests. Fix the toilet!!
2021년 2월에 2박 숙박함
답변 제공: manager 님, 2021년 2월 15일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 - 좋아요

Jace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2021년 2월에 1박 숙박함
답변 제공: manager 님, 2021년 2월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Stay was excellent will use again accommodation for need of room was perfect thank you
2021년 2월에 2박 숙박함
답변 제공: manager 님, 2021년 2월 9일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Ac was not working had to open the window and got sick
2021년 2월에 1박 숙박함
답변 제공: manager 님, 2021년 2월 9일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations, and the issue you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 - 괜찮아요

실제 이용하신 고객

2021년 1월에 2박 숙박함
답변 제공: manager 님, 2021년 2월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay-cation
Was pleasantly surprised. Good facilities. Would stay here again.
2021년 1월에 1박 숙박함
답변 제공: manager 님, 2021년 1월 28일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Barb

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 1박 숙박함
답변 제공: manager 님, 2021년 1월 28일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

William

좋아요: 청결 상태
별로예요: 직원 및 서비스
2021년 1월에 4박 숙박함
답변 제공: manager 님, 2021년 2월 9일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

yondel

출장 여행
좋아요: 청결 상태
Mal la habitación limpia pero no servía el aire acondicionado y el servicio malo
2021년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2021년 1월 30일
Gracias por tus comentarios. Disculpas por nuestro problema de enfriamiento, el mantenimiento está trabajando en el problema tal como ocurre. Lamentamos no haber superado sus expectativas, esperamos que en el futuro regrese y vea nuestras mejoras y nos brinde la oportunidad de satisfacer más allá de sus expectativas.

8/10 - 좋아요

Velvet

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 1박 숙박함
답변 제공: manager 님, 2021년 1월 6일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 12월에 1박 숙박함
답변 제공: manager 님, 2021년 1월 4일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Awful!
We had to change rooms 2 times! The first room. Was horrible the bath tub was awful looking! I had wish I taken a photo. We switch rooms because our room ended up flooding somehow. The 2nd room was better the only problem was it was HOT the room did not cool down! I was thinking about change rooms again but didnt want to wake up my 2 little kids to switch rooms after a long new years eve out. My family and I will never stay here again! Please go arcoss the street to the SpringHill Suites by Marriott Tempe at Arizona Mills Mall. We wanted to try a new hotle since we frequent alot to the town of Guadalupe for family.
2020년 12월에 1박 숙박함
답변 제공: manager 님, 2021년 1월 4일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sr Beware. Drug dealing in the parking lot. Room was dirty. Mo housekeeping service. No air conditioning. The room had a terrible stink 😟
2020년 12월에 3박 숙박함
답변 제공: manager 님, 2020년 12월 28일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
El check in y el check out excelente, fue muy rapido y eficiente, pude disfrutar la estancia en la habitacion, el comfort, tiene una muy buena ubicacion, cerca de tiendas, lugares para comer y muy cercas del aeropuerto
2020년 12월에 1박 숙박함
답변 제공: manager 님, 2020년 12월 22일
Gracias por tomarse el tiempo para completar la encuesta. En nombre de todo nuestro equipo, me gustaría disculparme por no superar sus expectativas. Su satisfacción es importante para nosotros y utilizaremos los comentarios que nos brindó para implementar mejoras y asegurarnos de ofrecer una mejor experiencia a los huéspedes en el futuro.

8/10 - 좋아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Two thumbs up
The bed was very comfortable. The shower was a little old but in good condition. I really enjoyed the fact that there waa on site laundry and I waa able to buy laundry soap there. I was able to park right outside our room. I would definetly stay there again.
2020년 11월에 1박 숙박함
답변 제공: manager 님, 2020년 12월 3일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

Crystal

2020년 11월에 1박 숙박함
답변 제공: manager 님, 2020년 12월 15일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

10/10 - 훌륭해요

실제 이용하신 고객

2020년 10월에 1박 숙박함
답변 제공: manager 님, 2020년 12월 3일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

Steve 님, Seattle, WA

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures look better than the property. The first room that I checked into, smelled, was dated, had TP pushed into a hole in the door and the door lock was seeping for lower battery. Second room was slightly better.
2020년 11월에 6박 숙박함
답변 제공: manager 님, 2020년 11월 23일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

4/10 - 별로예요

Laura

2020년 11월에 6박 숙박함
답변 제공: manager 님, 2020년 12월 3일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Kerri

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here.
Around midnight during my stay, my spouse said that he felt something bite him and we checked the room and saw a bedbug. Left it on the counter in the restroom for them to see. Very disgusting!!
2020년 11월에 1박 숙박함
답변 제공: manager 님, 2020년 11월 16일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 - 너무 별로예요

Peter

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The first room we were given had the lock broken and the walls were destroyed. We attempted to call the front desk but the phone did not work. The guy at the front desk did not seem at all surprised when he switched our room.
2020년 11월에 1박 숙박함
답변 제공: manager 님, 2020년 11월 9일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 - 너무 별로예요

Derek 님, Chicago Il

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility was terrible,the towels had dirt spots on them and hair was still on them from before
2020년 10월에 2박 숙박함
답변 제공: manager 님, 2020년 11월 2일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Tempe stay
Not what I was expecting.... Complex wasn’t lit up at all making it difficult to find...sign wasn’t ever lit and I was told because it’s no longer a “Best Western”. Coffee only available from 6-9am and had no lids to fit the cups. If you requested more towels, we had to bring our dirty ones to the front desk in exchange. Could only access the hotel from main entrance even though our room was all the way towards the back that had a door but they disarmed the card reader. Would have been nice to park in back and come in from that location.
2020년 10월에 3박 숙박함
답변 제공: manager 님, 2020년 10월 30일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 - 별로예요

Dijah

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Smells really bad through out the entire hotel and the rooms
2020년 10월에 1박 숙박함
답변 제공: manager 님, 2020년 10월 30일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 - 별로예요

BestWesternPlus 님, Tempe AZ

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was old and needed upgrading. The window curtains were torn and had holes in them. The bedding had cigarette burns. There was garbage on the floor under the desk, that looked like it had been there for a while. The tub appeared to be dirty and the water was like a rushing waterfall, tons of water coming out, very wasteful. My sox were dirty from walking on the floor in the room. Black hair on the bathroom floor. And no normal amenities, breakfast, because of Covid19, but still charging the same amount for the room and holding $50 for amenities or damage. I should get my money refunded for the room rent.
2020년 10월에 3박 숙박함
답변 제공: manager 님, 2020년 10월 28일
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 10월에 4박 숙박함
답변 제공: manager 님, 2020년 10월 26일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.