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홈2 스위트 바이 힐튼 피닉스 챈들러 여행 후기

3 out of 5
홈2 스위트 바이 힐튼 피닉스 챈들러
2490 West Queen Creek Road, Chandler, AZ

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 999개 이용 후기 중 700개" "
평점 8 - 좋아요. 999개 이용 후기 중 192개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 45개" "
평점 4 - 별로예요. 999개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 27개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

SUNG MIN

2023년 1월에 2박 숙박함
답변 제공: Owner 님, 2023년 2월 14일
Sung Min, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Gyusook

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주 깨끗하고 깔끔한 호텔
2022년 7월에 2박 숙박함
답변 제공: Manager 님, 2022년 7월 31일
Thank you for your feedback, we hope to see you again soon!

10/10 - 훌륭해요

Sunghwan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Excellent
2021년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 4월 12일
Hello Sunghwan, Thank you for your review! We're glad to see you enjoyed your stay and hope we can welcome you back soon!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천
위치.시설 다 만족했습니다.
2021년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2021년 3월 14일
Thank you for your review! We're glad to see you enjoyed your stay and hope we can welcome you back soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시 오고싶은곳!!!
다시 오고싶을만큼 만족합니다 내년에 다시 올계획입니다 친절하고 시설도 좋았어여
2020년 7월에 1박 숙박함
답변 제공: Holly 님, 2020년 8월 5일
Dear Valued Guest, Thank you for sharing a review of your stay with us. We are pleased that you enjoyed your time with us, and that our staff was helpful and friendly throughout your stay. It trills us to learn that you plan to return next year. Safe travels and we look forward to seeing you on your next visit! Sincerely, Hotel Management Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
모든 직원들이 친절합니다. 무엇보다 손님을 가족처럼 맞아 줍니다. 많은 짐을 체크 아웃 후 안전하게 보관할 수 없었지만 별도의 객실까지 제공하여 안전하고 편안하게 짐을 보관할 수 있었습니다. Home2Weet를 적극 추천합니다.
2019년 7월에 5박 숙박함
답변 제공: Home2 Team 님, 2019년 8월 5일
Dear Traveler, Thank you so much for the 5 star review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area. Thank you, Home2 Suites Phoenix Chandler

10/10 - 훌륭해요

Hyunjin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An awesome place to stay!
2019년 7월에 5박 숙박함
답변 제공: Home2 님, 2019년 7월 21일
Dear Hyunjin, Thank you so much for your 10 out of 10 review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again. Sincerely, Home2 Suites Phoenix Chandler Team

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good breakfast and quiet room Easy parking and close to many venues Will return
2024년 4월에 7박 숙박함
답변 제공: Owner 님, 2024년 4월 17일
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 - 괜찮아요

subhas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very large room and very spacious. We liked it. They need to work on breakfast offering.
2024년 4월에 1박 숙박함
답변 제공: Owner 님, 2024년 4월 15일
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 - 좋아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay. Front desk was wonderful. Housekeeping was disappointing. Supposed to clean rooms every other day but never did. Went 4 days until I said something.
2024년 3월에 14박 숙박함
답변 제공: Owner 님, 2024년 4월 15일
William, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 - 훌륭해요

Alfred 님, Peoria

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and staff were Awesome. That was one of the most spacious and accomadating rooms my family has ever stayed in, with the nicest and most welcoming staff. Couldn't have picked a better place to stay for first trip to Arizona. The only negative on the whole trip was the bed. To have a bed like that in such an amazing room was a little disappointing.
2024년 4월에 4박 숙박함
답변 제공: Owner 님, 2024년 4월 12일
Alfred, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 - 훌륭해요

Katherine 님, Benson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Owner 님, 2024년 4월 9일
Katherine, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Sharon

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Owner 님, 2024년 4월 3일
Sharon. we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time staying in Arizona was very pleasant ☺️
2024년 3월에 1박 숙박함
답변 제공: Owner 님, 2024년 4월 2일
Julie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 - 별로예요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Owner 님, 2024년 3월 22일
Thank you for taking the time to review us, Caroline. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 - 훌륭해요

Erica

좋아요: 직원 및 서비스
2024년 3월에 7박 숙박함
답변 제공: Owner 님, 2024년 3월 22일
Erica, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 - 괜찮아요

Tina 님, Denver

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We was bombarded by emails to check in a head of time to skip face to face check in. But I am handicapped and often checking in on a computer or mobile device dont see that and gives us a room I did not reserve. The girl with color hair seemed to be bothered she had to check us in. I know hotels cant control guest but the fire pit in front had guys loudly having a conversation the little league kids did not need to hear. We rushed to get our luggage so my daughter did not have to hear this loud conversation. The hotel decor seemed cluttered and messy. With many long term-live in guest. We got to our room where there was used soap in the bath tub and the drain was sitting on a shelf dirty, the curtain did not close, no bedding for the pull out, no clean soap bars, black streaks on the ceiling and the carpet was dirty with stains. We talked to the front desk they said someone would be up at 9 am to fix things and that never happned. The girl also told us to fix our own drain. Read well because this place says once booked you can not change reservations including if you buy the insurance off Expedia. Thank goodness we were only there 2 nights and the Marriott was booked up. The breakfast was oatmeal with toppings, some bread items, yogert, oranges and warmed up pre-made preservative laden sasuage egg sandwich or a egg and potato bowl or an egg white frozen omelet. We asked the front desk for local activitys he gave us a paper of costly non family activities in the area.
2024년 2월에 2박 숙박함
답변 제공: Owner 님, 2024년 2월 28일
Thank you for taking the time to share your feedback about your recent stay, Tina. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

8/10 - 좋아요

Stevie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Owner 님, 2024년 2월 21일
Stevie, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 - 괜찮아요

joseph

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Owner 님, 2024년 2월 19일
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 - 훌륭해요

Jacob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other than ice machines not working, it was very nice.
2024년 2월에 1박 숙박함
답변 제공: Owner 님, 2024년 2월 13일
Jacob, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 - 훌륭해요

Tatiana

2024년 2월에 1박 숙박함
답변 제공: Owner 님, 2024년 3월 21일
Tatiana, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 - 괜찮아요

Scott

2024년 2월에 1박 숙박함
답변 제공: Owner 님, 2024년 3월 21일
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 - 훌륭해요

Joanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Owner 님, 2024년 1월 22일
Joanna, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Ashley

2024년 1월에 2박 숙박함
답변 제공: Owner 님, 2024년 1월 23일
Ashley, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 - 훌륭해요

Elimaida

2024년 1월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 23일
Elimaida, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Veralynn

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The hotel itself great. Very clean and modern. The only thing I'd note was that the reception host was not friendly at all. She was very monotone and barely acknowledged me when I arrived and stood in front of her. Later that night I called the front desk and asked for extra blankets and she had a lot of attitude like it was a bother. Other than that, I'd say my stay was great.
2024년 1월에 2박 숙박함
답변 제공: Owner 님, 2024년 1월 22일
Veralynn, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 - 훌륭해요

Ray

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Owner 님, 2024년 1월 22일
Ray, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Sandro

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like the pet friendly atmosphere. Kitchen was nice. The guy at the front desk was not at all sociable. Replace him with a puppy.
2024년 1월에 3박 숙박함
답변 제공: Owner 님, 2024년 1월 29일
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 - 훌륭해요

Dwayne

2024년 1월에 8박 숙박함
답변 제공: Owner 님, 2024년 1월 15일
Dwayne, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Thomas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were friendly. Breakfast was good. Nice to not have to go out to get something.
2024년 1월에 5박 숙박함
답변 제공: Owner 님, 2024년 1월 12일
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 - 훌륭해요

ERIK

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 10일
Erik, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 8일
Tom, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 - 별로예요

Ronald

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Be honest with the customers.
Very nice hotel! However, we were told that our room would be cleaned after 4 days and we had to go to the front desk to get the room cleaned. The 2nd and 3rd floor ice machines were not working. When we asked about the machines we were told that people were using a lot of ice. Our stay was for 8 nights and not once did those machines work. However, the 1st floor machine did work. We were on the 3rd floor for all 8 nights. I did not appreciate being blown off!
2023년 12월에 8박 숙박함
답변 제공: Owner 님, 2024년 1월 8일
Thank you for taking the time to review us, Ronald. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 - 훌륭해요

Arturo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 8일
Arturo, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Brandon

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was great room was great.. only thing is the bathroom door doesn't lock and the neighbors dogs were barking all damn night long. But the staff was great and accommodateing and overall great place. Thx.
2023년 12월에 2박 숙박함
답변 제공: Owner 님, 2024년 1월 3일
Brandon, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

2/10 - 너무 별로예요

Brent

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Extremely disruptive for all nights and we left a night early and stayed at another location (competitor). No “Sorry” “what can we do to help”…..nothing. Stayed there before with no issues….wont stay there again.
2023년 12월에 3박 숙박함
답변 제공: Owner 님, 2024년 1월 7일
Thank you for taking the time to share your feedback with us about your stay, Brent. We strive to provide a relaxing environment free of distractions and apologize for the noise that you experienced. Please feel free to reach out to the hotel directly if you would like to discuss this issue further offline. We hope to have you back soon.

10/10 - 훌륭해요

jessica

연인과의 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 1일
Jessica, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Marco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 3일
Marco, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 - 좋아요

Marco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Owner 님, 2024년 1월 1일
Marco, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 - 좋아요

Herlinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó la ubicación, las condiciones del hotel y que ofrece desayuno y café las 24 horas
2023년 12월에 7박 숙박함
답변 제공: Owner 님, 2023년 12월 27일
Herlinda, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 - 훌륭해요

Young Mi 님, Bellevue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lady at the front desk was sooo much kind and helpful!
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2023년 12월 27일
Young Mi, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

6/10 - 괜찮아요

Gray

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Owner 님, 2023년 12월 22일
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 - 좋아요

Brian

2023년 12월에 2박 숙박함
답변 제공: Owner 님, 2023년 12월 22일
Brian, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
2023년 12월에 2박 숙박함
답변 제공: Owner 님, 2023년 12월 18일
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Amanda 님, Anthony

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An excellent stay with all the amenities we needed and more. The rooms are spacious and left plenty of room for our children to stretch out. The facility is very well maintained and was decorated quite nice for the holidays. The breakfast options were great and unlike other hotels. Breakfast sandwiches, scramble bowls, frittatas, huge muffins and classics like cereal and waffles were available every morning as well as coffee 24/7. We would love to stay here again in the future.
2023년 12월에 3박 숙박함
답변 제공: Owner 님, 2023년 12월 14일
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

4/10 - 별로예요

kristin

2023년 12월에 2박 숙박함
답변 제공: Owner 님, 2024년 2월 13일
Thank you for taking the time to review us, Kristin. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 - 훌륭해요

Matthew

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2023년 12월 11일
Matthew, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Skie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Owner 님, 2023년 12월 6일
Skie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 - 너무 별로예요

Eileen

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Owner 님, 2023년 12월 5일
Thank you for taking the time to review us, Eileen. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 - 훌륭해요

Jianbin

2023년 11월에 7박 숙박함
답변 제공: Owner 님, 2023년 12월 20일
Jianbin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.