베드룸 2개 스위트, 더블침대 2개 및 싱글침대 1개, 금연 | 1 개의 침실, 고급 침구, 책상, 다리미/다리미판
예약 가능 여부 확인

홈우드 스위트 바이 힐튼 피닉스/챈들러 여행 후기

3 out of 5
홈우드 스위트 바이 힐튼 피닉스/챈들러
7373 W Detroit St, Chandler, AZ

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 478개 이용 후기 중 235개" "
평점 8 - 좋아요. 478개 이용 후기 중 113개" "
평점 6 - 괜찮아요. 478개 이용 후기 중 59개" "
평점 4 - 별로예요. 478개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 478개 이용 후기 중 38개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2017년 10월에 3박 숙박함
I wanted to say thanks for staying at our hotel and for taking the time to rate us! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 - 좋아요

Judy 님, Page

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Rhondi

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Your property was amazing & comfortable. My family of 7 was able to stay and rest comfortably with no issues. Breakfast was really good also. Thank you for being so kind!!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and service, clean room, we really liked the layout of our king room. Fairly decent breakfast. Being from Vancouver, British Columbia, it was the first time I’ve ever seen chili being served for breakfast, We opted out on the Chili. Some minor road type construction taking place at the front of the hotel. Other than that, every was spectacular, including the price point.
2024년 4월에 1박 숙박함
답변 제공: JT 님, 2024년 4월 20일
Kevin, I appreciate your feedback! We are delighted to be a part of your trip. We regret for the construction taking place in front of the hotel, and we hope it did not disrupt your trip too much! We hope to see you again!

6/10 - 괜찮아요

Ernie

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Staff is terriffic and freindly, Manager Kaleigh and front desk Ian and Joseph were very atttentive. My only issue was that housekeeping appeared to only make up the beds when we checked in, as there were items left behind on the floor and in the drawers from previous guests. We were switched rooms, and Kaleigh handled the situation with the upmost professionalism.
2024년 4월에 1박 숙박함
답변 제공: JT 님, 2024년 4월 20일
Thank you for your feedback, Ernie! We apologize for the housekeeping situation and are glad to have been able to resolve it quickly so you can get back to enjoying your trip! We hope to see you again soon.

8/10 - 좋아요

Tawnia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My first impression was how nice it smelled when I arrived to check in. Or room was clean and spacious. My only critique is that our window was a bit off track, so it didn’t close all the way. Not a huge deal to us. We called the front to let them know and just asked for a few extra towels to place on the windowsill (ni need for a maintenance guy…it was a Saturday). They can have it fixed now that we’ve checked out.
2024년 3월에 1박 숙박함
답변 제공: JT 님, 2024년 4월 4일
Tawnia, I appreciate your feedback. We apologize that our maintenance was unavailable to address the concerns in your room, but we appreciate your openness on the subject. We hope you will stay with us soon so that we can show you the Hilton Experience.

10/10 - 훌륭해요

Parminder

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
customer service awsome
2024년 3월에 3박 숙박함
답변 제공: JT 님, 2024년 4월 4일
Thank you, Parminder, for your input. We are pleased that our staff was able to provide you with a real Hilton Experience. We hope to see you again soon!

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As soon as we walked in staff was friendly and checked us in right away. The complimentary breakfast was perfect! Overall we enjoyed our stay .
2024년 3월에 3박 숙박함
답변 제공: JT 님, 2024년 4월 4일
Jacqueline, we're delighted to hear that you enjoyed your stay and our staff. We hope to see you again soon!

6/10 - 괜찮아요

Nicole

별로예요: 숙박 시설 상태 및 시설
The property requires some fixing, the fixtures appear clean to the eye but when you start there you turn the knob to the water in the bathroom sink and it’s mildew around the base that should be clean. The bed stand around the bottle edge are coming off therefore scratching you as you go along the bed. The breakfast needs at least to ppl on busy days we wait a long while for coffee, eggs milk to be refilled and if you get there at 940 they don’t refill the waffle batter because it takes 15 mins to make and sit. They should always have a back up.. you use out the next day! Just over all not the best stay
2024년 3월에 2박 숙박함
답변 제공: JT 님, 2024년 4월 5일
Thank you, Nicole, for your input. Any comments are welcome to help us better serve our guests. I apologize that your stay did not meet the standards that we expect for our guests. We hope you'll stay with us soon so that we can show you the Hilton experience.

8/10 - 좋아요

Annmarie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: JT 님, 2024년 4월 5일
We appreciate your feedback, Annmarie. Thank you for choosing Homewood Suites for your stay; we hope to see you again!

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: JT 님, 2024년 4월 5일
David, we apologise for your experience at our hotel. If you are willing to provide additional commentary on what made it disappointing for you, your input will help us improve our service for you and other guests.

4/10 - 별로예요

Ashley

단체 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not the best
2024년 3월에 2박 숙박함
답변 제공: JT 님, 2024년 4월 5일
Ashley, we apologize for your experience at our hotel. If you are willing to provide additional commentary on what made it disappointing for you, your input can help us improve our service for you and other guests.

6/10 - 괜찮아요

Tracy 님, Manhattan Beach

가족 여행
We have stayed here a number of times over the year and always really enjoyed our stay. This last time we were there, and even maybe a little time before, we’re definitely seeing it go downhill. The breakfast options aren’t as great as it used to be. Housekeeping didn’t come while we were there, we were there for three days. we went to go and pull the chain for the ceiling fan and it pulled the ceiling fan almost right out up the ceiling. They did not have maintenance on site while we were there and because it was unsafe we needed to move rooms. Which is a bit of inconvenience as we were checking out the next day. All in all it is great to have two bedrooms in a kitchen in the living area but they need to do some upkeep to make it a little better. Also, this was our second time being there when the hot tub was not working.
2024년 2월에 3박 숙박함
답변 제공: JT 님, 2024년 4월 5일
Thank you for your feedback, Tracy. Your feedback allows us to improve the experience for guests like you. I apologize that our breakfast did not meet your expectations, and our maintenance crew was unable to address your complaints. We trust that these concerns will not stop you from staying with us again and hope to show you an extraordinary Hilton experience on your next visit.

6/10 - 괜찮아요

Steven Charles

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
It is a nice property, however, the leadership needs to be more involved in auditing brand standards, hiring genuinely hospitable people, and providing better training. Housekeeping is poor with no focus on "attention to detail".
2024년 2월에 10박 숙박함
답변 제공: JT 님, 2024년 4월 5일
Thank you for your input, Steven. Your feedback enables us to improve the guest experience. I apologize that housekeeping did not meet your standards, and that our leadership was unable to resolve your concerns. We hope that these issues will not prevent you from staying with us again.

10/10 - 훌륭해요

Khamdara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that it's nice and small only 3 levels. No waiting at the elevator. Easy access to freeway and close to stores. And also the 24 hour Whataburger and Circle K mini mart across the street. It saved us when we got to hotel at 230am. Was able to get food and water.
2024년 2월에 4박 숙박함
답변 제공: JT 님, 2024년 4월 5일
Thank you for providing feedback, Khamdara. We're delighted you loved everything we had to offer both within and outside the hotel. We can't wait to see you again!

6/10 - 괜찮아요

Harrison 님, Tuba City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didnt like lack of easy access from 202. Breakfast could be better
2024년 2월에 2박 숙박함
답변 제공: JT 님, 2024년 4월 5일
Harrison, we apologize that your stay did not meet the Hilton Experience standards. We want to see you again so that we can improve on it.

4/10 - 별로예요

Stephen

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
We were denied a one hour early check in. The room smelled like fish from previous guests dinner. Bathroom door hit toilet when opened. Just not up to standard and certainly not worth what we paid for the night.
2024년 2월에 1박 숙박함
답변 제공: JT 님, 2024년 4월 5일
Stephen, we are sorry that your stay did not reach our brand standards. Early check-ins are not always guaranteed and are subject to our availability. Again, we appreciate your comments since it will help us improve future guest experiences, and we hope to see you soon so we can continue to improve your experience with us.

10/10 - 훌륭해요

Sharon Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태
2024년 1월에 2박 숙박함

8/10 - 좋아요

RobbertJan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacy and good order.
Perfect getaway location, very spacy rooms. and fantastic front desk !
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Kimberly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

TALLI 님, WHITERIVER

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Cynthia

2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Lane Allen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The toilet seat was loose, the front of the toilet had urine stains, hair in the shower. The bathroom door frame paint was flaking from rust. Plugged in my phone next to the nightstand and the power strip had a years worth of dust buildup, same with behind the TV. The furnace air register looked like it had not been wiped for just as long. Overall cleanliness was subpar.
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Robert 님, Sycamore

2023년 12월에 2박 숙박함

8/10 - 좋아요

Latonya Ashford

2023년 12월에 4박 숙박함

10/10 - 훌륭해요

SHERI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent place for a weekend getaway!!!
I've stayed here a few times and every time has been amazing!! It's close and convenient to the places I like to visit when I'm in town!!! Easy access to I10 and yummy restaurants nearby!!
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Alissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly. They checked in on me twice to ask how my stay was. When we needed more pool towels, he handed them to us and left additional. Food was excellent and very friendly and helpful service. Great hotel. Comfortable beds. Very spacious accommodations. Highly recommended.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Jia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Gerald 님, Janesville

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함

10/10 - 훌륭해요

Monica 님, Mesa

2023년 11월에 7박 숙박함

8/10 - 좋아요

claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien. El desayuno muy rico, solo que los cuartos no los hacen. Y el último día nos pico un animalito como chinche
2023년 11월에 3박 숙박함

4/10 - 별로예요

Steve

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Parking Fee BEWARE
Hotel charges $15/night just to park. There is no benefit of parking at their hotel. It is not like we are at a vegas resort or near anything special where parking is a premium. Simply the hotel is making up for a lower rate room by gouging their guests with a parking fee. They pretty much got you since you find out about it at check in. Super lame and lost my future business.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Jesus Leobardo

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Natalee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Chain-Wu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

saqib

가족 여행
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Sherrie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for family time
Very comfortable, lots of room and friendly staff. My daughter, grandson and I had lots of fun enjoying the pool and the extra space in our suite. Looking forward to staying there another time.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Salvador

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean quite and comfortable. What more can one ask for?

8/10 - 좋아요

Marina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel, friendly staff and it is well kept. Our room appeared to be clean but i did notice the shower tiles looked dirty. The free breakfast offered was not good and very limited.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Rodney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Charging 15.00 a night for parking? What is the parking lot for? Will never stay again.
2023년 10월에 2박 숙박함

4/10 - 별로예요

olaf

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fraudulent parking charges
Nice modern property, BUT it charged us twice the USD 15 parking fee for 1 vehicle for 1 night.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Osbaldo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Metes all my expectations
Cumplió con mis expectativas, como En todos los homewood en los que me hospedo, el mi opción número 1, y esta será l Opción número uno en Phoenix area
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Heather

가족 여행
The toilet handle was broken we found out, it stayed down when we flushed and then water leaked onto the floor while we were out of the room. Had to make sure that we pushed the handle back up every-time. The shower gel bottle was just above the fill line out first day, we were too busy to get someone to refill so I had to buy my own shower gel. The AC said check air filter, the curtain and the wall by the vent were all brown and I had called ahead asking for a second clean as my daughters have allergies. The renovation was taken place but they didn’t even cover holes that were from previous items on the walls. Disappointed with the quality.
2023년 9월에 5박 숙박함

4/10 - 별로예요

maggie

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
found trash in room upon check-in, also dealt with ants in the room.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Simone

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sahill B. 님, 2023년 9월 19일
Dear Simone, Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Sahill BhaktaAssistant General ManagerHomewood Suites sahill.bhakta@hilton.com 480-753-6222

10/10 - 훌륭해요

mayra d

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was ok just had some minor issues
It was nice and quiet. Only bad thing was that i reserved a suite with 2 room. Didn't end up getting it instead they gave us 2 separate rooms which didn't work for my family but we didn't have another choice. Also its bizarre that they charge $15 for parking. Breakfast was great. Had to use the next door hotel pool because ours was going to be cleaned. The pool we used was way dirtier.
2023년 9월에 1박 숙박함
답변 제공: JT 님, 2023년 9월 12일
Dear Mayra, Thank you for taking the time to tell us about your recent stay at Homewood Suites. We genuinely appreciate your feedback and apologise for your disappointment. Your feedback is critical because our goal is to make every guest feel at ease while staying with us. We hope you will stay at Homewood Suites again in the future.Yours in Hospitality, Homewood Suites by Hilton Phoenix Chandler

10/10 - 훌륭해요

Wajiha

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fast and easy check in process, all staff we came across were very friendly.
2023년 9월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Phoenix/Chandler 님, 2023년 9월 5일
Thank you for the kind review Wajiha. We hope to see you here again soon!