외관

호텔 템피스트, 트레이드마크 컬렉션 바이 윈덤 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 551개 이용 후기 중 172개" "
평점 8 - 좋아요. 551개 이용 후기 중 187개" "
평점 6 - 괜찮아요. 551개 이용 후기 중 88개" "
평점 4 - 별로예요. 551개 이용 후기 중 64개" "
평점 2 - 너무 별로예요. 551개 이용 후기 중 40개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good hotel.
good price for a nice room. internet works fine. the only thing i disliked was the scent of their shampoo.

10/10 - 훌륭해요

Judy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is our second stay this year. We love the convenience to Arizona State University (6 min drive), downtown Tempe (6 min drive), airport (23 min drive). Staff very friendly and accomodating.
2024년 5월에 1박 숙박함

4/10 - 별로예요

Oi Ming 님, La Canada

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The breakfast offered is limited, staffs are reluctant to refill items, chairs and tables available for breakfast are not enough. The bedsheets look used and was not changed when we checked in. They won't clean your room(s) unless you make a request.
2024년 5월에 2박 숙박함

4/10 - 별로예요

Kayla 님, Del Mar

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Our bed was hard as a rock and felt like you were sleeping on a heating pad, which normally I’d prefer because I sleep cold….well not here. Needed the AC on at 68 degrees to try to counter the hot, non breathing mattress, but then our skin was too cool and at a higher temp we were sweating even more in the mattress. Couldn’t turn the AC too low because the comforter was as thick as the top sheet. Pillows were all the same, too flat for one pillow and too thick if you tried two….I’m generally a back sleeper and that wasn’t possible on this bed, side sleeping was the only option, as stomach sleeping hurt my chest as if I was trying to stomach sleep on the floor. My husband and I woke up so many times because of the uncomfortable mattress….four nights there of barely sleeping and I’m returning home exhausted. Other than that….staff was great, location was easy, could walk to good restaurants and hotel was clean with bare necessities minus no closets in the room. Water pressure and temperature were on point….they just need new beds and pillows….
2024년 4월에 4박 숙박함

8/10 - 좋아요

Lorena cortes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy tranquilo
2024년 4월에 3박 숙박함

8/10 - 좋아요

Priti

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right next to ASU and it’s walkable and the evenings are nice. It’s clean the bar and breakfast area is small but okay.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff
2024년 4월에 3박 숙박함

8/10 - 좋아요

Meridell

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Zhaofeng

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very good
2024년 4월에 1박 숙박함

4/10 - 별로예요

Yiyi

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The services provided are bare minimum. The hotel cut all the corners they can cut to provide service they promised to provide, even after being requested.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Ghassan

2024년 4월에 1박 숙박함

8/10 - 좋아요

WINNI

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy parking. On a main road.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Susy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice lobby
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Anthony 님, Tucson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Ruth

단체 여행
별로예요: 편의 시설/서비스
The property was fine and front desk staff were kind. However, they have a policy in which you need to request any service for your room. If you don't request, no one even comes to your room. We had a full garbage can and all towels used and on the floor. Our room was not touched. We had to go to the front desk to get a garbage bag and towels.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Larissa

연인과의 여행
좋아요: 편의 시설/서비스
Nice, quaint hotel in a convenient spot!
2024년 3월에 3박 숙박함

4/10 - 별로예요

Ava

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Dawn

가족 여행
Only provided 2 towels in a room for four people. The condition wouldn’t come out of the little bottle.
2024년 3월에 3박 숙박함
답변 제공: Hotel Tempest Management 님, 2024년 3월 9일
Dear Dawn,Thank you for choosing our hotel. We apologize for any inconvenience with the towel count and the conditioner. Extra towels may always as we comply with our "Go Green" standards. We'll ensure better provisions for your comfort in the future. Your feedback is invaluable to us.

10/10 - 훌륭해요

Ginger

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is great for events in downtown Tempe. Everything is clean and modern. Friendly staff. Some damaged finishes and the bathroom door didn’t shut all the way (maybe needed a repair) but overall seems like property is taken care of well. The pool area was clean and inviting. Would stay again.
2024년 3월에 1박 숙박함
답변 제공: Hotel Tempest Management 님, 2024년 3월 9일
Dear Ginger, Thank you for your wonderful review! We're delighted to hear that you enjoyed our convenient location and found our property clean, modern, and well-maintained. It's fantastic to know that you appreciated our friendly staff and clean pool area. We apologize for any inconveniences you experienced with the damaged finishes and bathroom door; rest assured, we are addressing these issues promptly. We greatly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

2/10 - 너무 별로예요

Lyssa

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Staff were rude and provided very poor customer service. Beds were also extremely uncomfortable.
2024년 2월에 1박 숙박함
답변 제공: Hotel Tempest Management 님, 2024년 3월 9일
Dear Lyssa,Dear Guest,We sincerely apologize for the disappointing experience you had during your recent stay with us. Providing exceptional customer service is paramount to us, and it's disheartening to learn that we fell short of meeting your expectations. Please know that your feedback is taken seriously, and we will address the issues with our staff and comfort of our beds to ensure improvements are made promptly. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.

8/10 - 좋아요

Brock 님, Indianapolis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at the property are extreamly friendly and very helpful. I sat at front desk/bar multiple times and had several conversations with them during my visit. They were also willing to store my bags when I arrived early before check in. As well as when I was still in the area after check out. Here would be my lists of pro's and con's about the property. Pros: * Very friendly staff * Comfortable beds * Clean Bathrooms with nice showers * Affordable * Safe Area * Walkable to several areas around Tempe and Scottsdale * Good beer selection at lobby bar area and nice little hangout spots for just lounging around. *Affordable drinks and snacks at lobby store Cons: * 1st floor rooms are loud. Might want to bring earplugs due to all the outside and inside noises. * Cleaning staff did not come to my room to change sheets, clean or supply fresh towels. I was there for a week. * My room key deactivated itself multiple times and had to be reset 4 different nights in order for me to get into my room. * Expedia advertised this location to have "Free Breakfast" which currently is just a couple of pre packaged muffins that they sit out on the counter in the morning. Outside of the very few couple of areas mentioned above, I enjoyed my stay here.
2024년 2월에 5박 숙박함
답변 제공: Hotel Tempest Management 님, 2024년 3월 9일
Dear Brock,Dear Guest,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're thrilled to hear that you found our staff extremely friendly and helpful, and we appreciate your kind words about our service.We apologize for any inconvenience you experienced with the noise in the 1st-floor rooms and the issues with the cleaning service. Your feedback regarding the Grab-and-Go breakfast and room key deactivation is also noted, and we are working diligently to improve these aspects of our service.We're glad to hear that overall you enjoyed your stay, and we hope to have the opportunity to welcome you back for an even better experience in the future.

4/10 - 별로예요

Angelika

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Small rooms, no water pressure in shower, pillows were terrible. Would not use again poor value for money
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 청결 상태
Ok hotel for a few nights, but rooms are very small. No closet for hanging clothes. Almost no counter space in bathroom.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful and polite staff.
2024년 2월에 1박 숙박함

4/10 - 별로예요

LaRachel

별로예요: 청결 상태, 직원 및 서비스
2024년 2월에 11박 숙박함

10/10 - 훌륭해요

Hai

좋아요: 청결 상태, 직원 및 서비스
great
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Roxana

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Judy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
It was fine for the price. We expected a property more like the Wyndham we stay at in Las Vegas; this property appeared to have once been a Motel 6.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Qiang

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Judi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a smaller boutique type hotel. The check-in was quick and professional. It is within walking distance to ASU and close to the 202 freeway. It is also very close to Tempe Marketplace which has an abundance of restaurants. The bed was comfortable and they have a breakfast available.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Scott

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Javier

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great experience. Close to ASU and walkable.
2024년 1월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 31일
Hi Javier,Glad to hear that you had a great experience during your stay with us, and our convenient location near ASU added to your overall satisfaction. It's wonderful to know that you found our hotel to be easily accessible and within walking distance. Thank you for taking the time to share your positive feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice place to stay.
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 31일
Hi Kimberly,Thank you for your positive feedback! We are glad to hear that you had a pleasant stay with us. It's our priority to provide a comfortable and enjoyable experience for all our guests and we are thrilled that we could meet your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 - 훌륭해요

Yolanda

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 24일
Hi Yolanda,It's great to hear that you found the hotel to be a quiet place. A peaceful environment is often appreciated by guests looking for a restful stay. If you have any more comments or questions, or if there's anything else you'd like to discuss, feel free to let me know. I'm here to assist you!

8/10 - 좋아요

Julie

2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 24일
Hi Julie,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Raul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 23일
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 - 좋아요

Erich

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was quiet. Had a comfortable enough bed, coffee maker, tv with cable. Bathroom had shampoo, conditioner, soap bar and lotion. Thats always nice. Clean towels, plenty of them for 1 or 2 people. Staff was friendly enough, never really went down to "hang out" or anything. The girl that checked me in was nice. The night guy was friendly. Check out guy was also friendly. Cons. Door was hard to open, kept thinking my entry card didnt work until i figured out the door got caught on the frame and you had to push really hard. Coffee in the coffee maker was "meh". Needs more sugar or creamer packs but thats my personal opinion. The breakfast tea was much better than the coffee.
2024년 1월에 1박 숙박함
답변 제공: Sagar Bhagat 님, 2024년 1월 21일
Dear Erich,Thank you for taking the time to share your feedback about your recent stay at Hotel Tempest, Trademark Collection by Wyndham. We truly are delighted to hear that you found our accommodations quiet and comfortable, with friendly and helpful staff members.Your positive comments about our amenities, including the well-stocked bathroom and the variety of TV channels, are encouraging. We're pleased to know that you had interactions with our team members during check-in, in the evening, and at check-out, and that you found them to be friendly and accommodating.We apologize for the inconvenience you experienced with the door, and we appreciate your understanding in resolving the matter. Your feedback about the coffee maker and the availability of sugar and creamer packs is duly noted and we'll make improvements on that.It's great to know that you enjoyed the breakfast tea, and we'll certainly take your comments about the coffee into consideration as we strive to make improvements.Your insights are valuable to us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Thank you once again for choosing Hotel Tempest!Sagar BhagatGeneral ManagerHotel Tempest, Trademark Collection by Wyndham

6/10 - 괜찮아요

andy

2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Jacob Lyle

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was easy to access off of a main road. Staff was Freindly and helpful.
2024년 1월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 17일
Hi Jacob,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

6/10 - 괜찮아요

Florencia

좋아요: 청결 상태
별로예요: 객실의 편안함
The room was clean. Beds are hard. The room we stayed in had a noise from next door that kept waking me up
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 17일
Hi Florencia,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Skip it!!
Check in: very impersonal, no information on where your room is, where the elevator is, and I don’t feel as secure when key cards are already pre made before arrival. The room: 😳 walking in the light switch turns nothing on. Had to use my phone flashlight to try to find a light to turn on. Zero overhead lighting, only two table lamps and a hanging “lantern” type light..that’s all the light you get. There is no security lock on the door, the latch that is there is I think missing a piece? As a solo female traveler this does not make me feel safe. The window shade is a double layer shade, but the bottom one doesn’t open so there’s no way to get light from the window, it’s like a dark cell. Dark hair all over the duvet, dirty un-vacuumed carpet. The bathroom: I ended up with a handicap shower, no door or shower curtain so it flooded the entire bathroom trying to maneuver around the flip down seat, you get 2sq ft to stand it. The shower head is coated in limescale and calcium. Nowhere to set toiletries except a random table in the far corner of the room. The bedside lamp is the brightest, harshest light ever created. Good luck trying to do your makeup in this room. Nothing about this room was good, and for over 150.00 a night? I’ve had much better stays at Motel 6
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 17일
Dear Guest,Our team deeply regret that your recent experience at our property did not meet your expectations. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.

4/10 - 별로예요

Alexander 님, Hammond

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Friendliness from the front desk staff? Did not get the vibe of customer service. The room was dark, the blinds were not connected to the drawstring. The complimentary breakfast was not really breakfast, coffee and a packaged muffin.tried to check out early and get the remaining nights refunded and conveniently for 2 days of Expedia customer service checking the manager was never in. Wouldn’t stay here again.
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 17일
Hi Alexander,We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

8/10 - 좋아요

Henry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 14일
Hi Henry,Thank you for staying with us. Guest satisfaction is our number one objective, we are using your survey to make your future stay better. Hope to see you again to deliver you a 10-star experience.

6/10 - 괜찮아요

Aditya

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 14일
Hi Aditya,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 - 괜찮아요

Dalbir

연인과의 여행
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Dalbir,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 - 너무 별로예요

Giovani

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Giovani,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

8/10 - 좋아요

Allegra

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
This was a perfect location for our stay so we could walk to an Arizona Coyotes game. Only about a 20 min walk and we felt safe walking afterwards. Our beds were very comfy, rooms has mini fridges & TV has lots of channel options. The water pressure in our room was terrible. The pool is not heated so it was too cold for our January stay. No hot tub unfortunately. Breakfast included was breakfast on the go. Prepackaged danish or muffin. Nothing special so be prepared.
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Allegra,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very comfortable; location is perfectly situated close to campus. Definitely will return.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Andrea,We are thrilled to hear that you found the room very comfortable and the location convenient for your needs near the campus. We appreciate your endorsement and look forward to welcoming you back on your next visit. If there's anything specific you enjoyed about your stay, feel free to let us know so we can continue to provide a great experience.

10/10 - 훌륭해요

Gerardo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 10일
Hi Gerardo,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.