야외 수영장, 일광욕 의자

트레블러스 인 여행 후기

2.5 out of 5
트레블러스 인
5102 W. Latham St., Phoenix, AZ

이용 후기

6.2
평점 10 - 훌륭해요. 979개 이용 후기 중 195개" "
평점 8 - 좋아요. 979개 이용 후기 중 214개" "
평점 6 - 괜찮아요. 979개 이용 후기 중 191개" "
평점 4 - 별로예요. 979개 이용 후기 중 170개" "
평점 2 - 너무 별로예요. 979개 이용 후기 중 209개" "

6.2/10

청결 상태

6.6/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

4/10 - 별로예요

Jae hoon Kim 님, Korea, south

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
지저분한 내부~~
꽝~ 이예요

4/10 - 별로예요

Gregg

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
$135 per night in Phoenix gets you very little. Noisy parking lot next to property. They used queen sheets on the king bed, not fitted sheets. The sheets did not cover the bed so became un-tucked within a minute of getting into the bed.
2024년 4월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 9일
Hello Gregg, We apologize for the inconvenience you experienced during your stay. Our team is dedicated to ensuring that our guests have a comfortable and enjoyable experience. We appreciate your feedback regarding the room conditions and will address them to prevent any future issues. Thank you for staying with us and we hope to have the opportunity to welcome you back again.

6/10 - 괜찮아요

David

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Appears that management is letting the property run down and not making my and fixes or upgrades
2024년 4월에 2박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 14일
Dear David, Thank you for bringing this to our attention. We strive to provide a comfortable and well-maintained environment for all our guests, and we apologize if we fell short of this commitment during your stay. Your feedback is invaluable as it helps us identify areas that may require improvements. We will certainly discuss your observations with our maintenance team to ensure that necessary updates and repairs are prioritized to enhance our guests' experiences. We appreciate your input and hope to better meet your expectations in the future.Sincerely,

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was a Harley-Davidson convention in town, and also a loud stereo convention, so there was some noise. But then it got quieter, and the bed was nice and clean.
2024년 4월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 8일
Hello Chris, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 - 훌륭해요

Jose Alberto

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 5일
Dear Jose Alberto, Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,

2/10 - 너무 별로예요

Jorge

별로예요: 청결 상태
I cancel becouse was really dirty and rotches smells bed
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 2일
Hello Jorge, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 - 너무 별로예요

kozy

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Everything
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 31일
Hello Kozy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Yolanda

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is infested with roaches, lights in room dont work fridge dont work hot tub didnt work staff was not friendly or helpful... couldn't get a refund so our stay here was the worse ever... i do not recommend...
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 24일
Hello Yolanda, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 - 별로예요

Donald

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Door lock would not work. They tried 3 times with maintenance to fix it before giving us another room. Vending machines were out of order. Very noisy.
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 20일
Hello Donald, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

Kenny

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 20일
Hello Kenny, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Juana

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beware! Don’t even waste your time and stay here, I gave this place a shot overlooking the negative reviews due to limited options on a last minute trip. I instantly regretted it as soon as we got to the inn. The location is in a ghetto area off the freeway surrounded by homeless people. The front desk girls were super unhelpful and unwelcoming. The property is rundown. The room itself wasn’t terrible but we did find trash from condom boxes that were not ours from prior guests. The shower knob fell off as we tried to twist it to turn the shower on so we had to manually use a towel to grip & turn the valve to get the shower on. Then after doing ALL that, the water didn’t get any warmer than lukewarm temp. You also will not be getting any sleep here. Walls are paper thin so you can hear everything going outside your room and the rooms around you. & then just when you’re about to finally sleep, housekeeping starts going around with their god awful loud carts back and forth nonstop all morning. so save yourself the headache and your money and stay elsewhere.
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 18일
Hello Juana, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

8/10 - 좋아요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bien
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 18일
Hello Carlos, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 - 너무 별로예요

Max

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Booked one night at this hotel last minute. Was charged 200 for the one night. When I got there the staff was friendly but not particularly helpful. Netflix wouldn’t run on their wifi, I found a baby cockroach, and my shower didn’t work. Will be skipping this place next time around. Cheers.
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 16일
Hello Max, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 - 별로예요

Thomas

Poor
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 16일
Hello Thomas, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Ricahard

가족 여행
별로예요: 숙박 시설 상태 및 시설
The room reeked of cigarette smoke. We asked for another room and it reeked of urine, and the bathroom was filthy. So we had to stay in the cigarette room that faced the freeway. There isn’t enough money to get me to stay there again.
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 12일
Hello Ricahard, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

ALEXIS ARMENTA

2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 13일
Hello Alexis, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Karolina

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 12일
Hello Karolina, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 - 너무 별로예요

Summer

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As soon as we entered the property it looked a little different from the pictures, the room was NASTY, and definitely just "wiped" down after, not cleaning the fridge or microwave, the towel holders, or even the phone. The bed cover was ripped on both beds, the sheets had nasty hair and dirt under the beds and were stained! I did send in a requested for my money back and still havent heard anything. Would NOT recommend
2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 10일
Hello Summer, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - 좋아요

Stefanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value for the price. Clean and safe.
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 10일
Hello Stefanie, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 - 좋아요

Robyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Probly not stay here again… our room smelt of drying paint, an you had to insert the room card over an over again to get it to unlock the door
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 10일
Hello Robyn, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 - 너무 별로예요

Mario

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel. It’s not up to standard.
2024년 3월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 5일
Hello Mario, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

Maria

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service is good, place is to be remodel or demolished.
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 3일
Hello Maria, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

Ron

반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The rooms were clean, but very old and in disrepair the beds were old and pretty uncomfortable. All the linens and towels were very old.
2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 3일
Hello Ron, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

Saul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was affordable
2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 3일
Hello Saul, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 - 좋아요

Jerry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good room for an inexpensive motel.
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 2일
Hello Jerry, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

2/10 - 너무 별로예요

Sophie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Il y avait des tâches sur le lit, la manette de télévision était dégueulasses, j'ai demander un remboursement après avoir eu la chambre....
2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 2일
Bonjour Sophie, Merci d'avoir pris le temps de poster un avis sur votre expérience lors de votre séjour ici. Nous sommes très heureux d'apprendre que vous avez apprécié votre temps avec nous. Notre objectif est toujours de dépasser vos attentes ! Nous espérons vous voir bientôt!

4/10 - 별로예요

Gisela

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I booked Traveller’s Inn because aside from its close to the airport, it says free complimentary breakfast and found out in person, just coffee for free. The TV was not working. Wifi is connected but no internet connection. I could have added for couple dollars and stay and a much nicer place in the same area.
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 2일
Hello Gisela, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 - 너무 별로예요

Jonathan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Things were broken or not working. Very unclean
2024년 2월에 4박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 2일
Hello Jonathan, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 - 괜찮아요

Aleksandra

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 2일
Hello Aleksandra, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

Thelma

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I requested handicap accessible & we had a room on the 2nd floor, no railing in the shower & the owners didnt seem to care.
2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 28일
Hello Thelma, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

4/10 - 별로예요

Rodney

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 2일
Hello Rodney, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Bryan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were three cockroaches, and it smell like cigarettes. I did not stay at this hotel I like to get a refund.
2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 28일
Hello Bryan, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 - 너무 별로예요

delfina

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room smells of cigarettes even though I specified that I did not want an smoker room. The towels were too small. There were bugs in the room.
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 26일
Hello Delfina, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 - 너무 별로예요

cesar

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were dirty. Smelled like smoke. Furniture was worn-out and dirty
2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 26일
Hello Cesar, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 - 너무 별로예요

Geraldo

BAD
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 26일
Hello Geraldo, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

Lynda

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom area was terrible m. The tub/shower was rusty and caulking looked like it had mold on it. Bottom on tub on the outside had a big hole along the floor. Needless to say I didn’t take a shower.
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 26일
Hello Lynda, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 - 너무 별로예요

Melynie

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
There Was No Heat Or Air And The Cable Was Terrible.
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 26일
Hello Melynie, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

2/10 - 너무 별로예요

Dathan

2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 26일
Hello Dathan, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Jose

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is disgusting! I don't know how Expedia can have such a high rating for this dump. The afternoon desk girl wasn't rude nor friendly. However, she knows the "hotel" are making needed repairs and the water will be shut off for most of the day and there will be noise until 8pm, yet she lacked to mention such important information. The police went to multiple rooms screaming, police! we have a warrant. I saw a big fat roach in the bathroom. Hairs all over the place and filthy bed sheets, gross! No WIFI was included. What a dump!
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 26일
Hello Jose, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4/10 - 별로예요

Stephen

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Stephen, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

8/10 - 좋아요

Jordan

좋아요: 직원 및 서비스
Like it. But a little dirty
2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Jordan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 - 별로예요

Samuel

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Front dask service noon shift terrible there is no hotel guests parking
2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Samuel, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 - 너무 별로예요

Tasnim

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will be listing due to the sheer extent of the issues we faced here. Staff are extremely rude, socialise during their work hours and running around and laughing, leaving the reception and lobby empty of any staff with visitors’ personal belongings left out in the open for anyone to take. - filthy bedroom floor, to the point you can’t walk around barefoot or with socks as they are immediately dirty - no amenities except paper thin towels, a mini fridge and microwave but nothing to reheat food - wifi doesn’t work or is just extremely poor - we requested a late check out for 12pm and storage of our suitcases until our flight, at 11:52am we receive a call to our room that we need to leave now - no storage facility for our suitcases which meant they were left out in the lobby unattended at some points, the lady also made up a rule about only being able to store the suitcases until 3pm as apparently that’s when their lobby closes even though on the front door it clearly states the lobby is open until 6pm, we’ve stayed in many cheaper spots before and never had a limit - we asked for tickets to store our things as you would get in most other places, the woman mockingly stated no one would take our stuff despite witnessing them - extremely rude receptionists with no respect for you as a customer, our first night there was a long queue coming from the night window with people with complaints but they were too busy vaping and laughing to take care of customers
2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Tasnim, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

2/10 - 너무 별로예요

Lashon 님, Mission hills

2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Lashon, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Octavio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena ubicacion, tranquilo y facil de localizar
2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Octavio, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 - 너무 별로예요

Alyssa

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty bathroom was dirty only one towel in a two bed sink pipes leaking most lights didn’t work or charging outlets
2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Alyssa, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 - 별로예요

Jason

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
D.r.u.g d.e.a.l.i.n.g on the property. Website algorithm won’t even let me say that without editing my review with punctuation. Shame on Ex pee dia for making me jump through a loophole to warn potential customers of this property. WiFi was horrible and was NOT available in all rooms as advertised. I’ve had worse, so I’m giving 2 stars rather than 1, but I definitely would not stay again. It was a cheap booking for a reason….
2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Jason, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 - 너무 별로예요

Brayan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No good service
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Brayan, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Rhonda

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No safety lock door was ill fitted bathroom had hair on the floor but the front girl at check in was very nice
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 12일
Hello Rhonda, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

ARIEL GERARDO

2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 24일
Hello Ariel, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.