Dear Guest, Thank you for taking the time to share your opinion on Hotels.com after your stay at Novotel Phuket Kamala Beach. It is a pleasure to read that the service and the breakfast were a highlight; it’s something we pride ourselves on. We can only hope we will have the pleasure to welcome you back very soon. Best regards Clara Horlon Digital Marketing Manager

Dear SE A, Thank you for taking the time to share your opinion after your stay at Novotel Phuket Kamala Beach. We are very disappointed to hear that you did not receive our usual well praised service culture quality and rest assured this has already been brought up with the concerned managers for action and improvement. Thank you for highlighting a couple of areas where we encountered some communication challenges, and you’ll be pleased to know that we are working on internal English lessons for our team to improve their confidence and ultimately the service we are able to offer to our guests. Once again, thank you very much for writing in; we are looking forward to welcome you back again soon Kind regards, Clara Horlon Digital Marketing Manager

Dear Joon Seok, Thank you so much for taking the time to write in following what sounds like an amazing holiday experience; one that we truly love to hear about. The food and beverage team is thrilled to receive your positive feedback towards the buffet breakfast. This is an area we truly focus on and it is really nice to share your comments with them all. It would be an immense pleasure to welcome you again at the hotel, Best regards Clara Horlon Digital Marketing Manager

Dear Guest, Thank you for the feedback after your recent stay at Novotel Phuket Kamala Beach. Firstly may I start by offering you my sincere apologies for the poor experience you recently had at the Hotel. Regarding the issues you seem to have encountered, I would really appreciate if you can tell us more so that we can investigate further on what happened and see where we’ve let you down. Again, thank you very much for writing in, we are looking forward to welcoming you again. Best regards Clara Horlon Digital Communication Manager

Dear HYUNWOONG, Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. From start to finish it looks like you really enjoyed your stay with us, and it’s a real pleasure to share this with the staff, they are an amazing team. We are very glad that you had such a great time at our hotel and we are looking forward to welcoming you back very soon. Best regards Clara Horlon Digital Marketing Manager

Dear Hojin, Thank you for sharing your review with the Hotels.com community and letting us know about your recent stay. It’s great to read that the service was a highlight; our staff takes great pride in contributing to our valued guests’ experience to make it one to remember, so we thank you for mentioning them. However we are saddened to read that you found the breakfast to be monotonous, we will review your comment with our Food and Beverage Director and take appropriate actions. We look forward to welcoming you back again soon Best Regards Clara Horlon Digital Marketing Manager

We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback and to hear the teams service and our location was a highlight, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Sargeant Events & Marketing Manager Novotel Phuket Kamala Beach.

Dear Khun Nataliya,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

Dear Khun Rathish,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,

Dear Khun Rose,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

Dear Khun Tatiana,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

Dear Khun Carlos,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

ear Khun Andrea, Thank you for your review. It was great to hear you found the team so good. I am sorry you found the rooms a little dated. We will look at what we can do to refresh the rooms soon. Kind regards,

Dear Khun Glen, Thank you for taking the time to tell us about your experience. I am sorry about the outdate; please allow me to express my sincerest apologies. We will communicate with them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Khun Ma Ranica,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

Dear Khun Secherber,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

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Dear Khun Terunobu,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,Phonchanok Jinpon

Dear Khun Kelly Carol,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,Phonchanok Jinpon

Dear Khun XXX,Thank you for taking the time to give us a good rating of review. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsPhonchanok Jinpon

Dear Khun Maria,Thank you very much for your take time to review online and stay with Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Khun Richard,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach and will share your comments to our staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcome you to our hotel in the near future.Kind regards,

Dear Khun Roberto,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. We look forward to welcome you to our resort in the near future.Kind regards,

Dear Khun Matteo,Thak you very much for your stay at the Novotel Phuket Kamala Beach and we look forward to welcome to our resort in the near future.Kind regards,

Dear Khun Adam,Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,

Dear Günther ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Khun Anonymous,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. I will share your comments with our team and try our best to improve and aware for the pool maintenance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,