Pilcaya Vacation Rentals

"Great service, even allowed us for an early check in"

"Excelent stay"

"The room was very nice and staff what’s excellent. We will be back. We were very happy with all at the hotel."

"Great temazcal, in-room pool was not so great, beautiful gardens, great front desk personnel."

"This is an amazing place, quite unique. Staff was always looking after us. Will definitively stay here again"

"Great location"

"The fan was very noisy in the bathroom and sometimes there was a loud screeching noise from something - either the water pipes or fans. It woke me up in the middle of the night. "

"The only reason why I’m giving the Marina Palace a 2 star rating is because Daniela is amazing. She was the front desk staff, waitress, room service, etc. This place is run like a bed & breakfast (not a hotel); however, the property condition is deplorable in every possible way so the rating is truly below 0 as it shouldn’t be in operations. Cleanliness: Everything was dirty! The lobby smells like grease/oil because the restaurant kitchen is in the lobby and has “an open concept.” The restaurant, washrooms, rooms and all common areas were disgusting.The bed sheets had lipstick stains plus other stains which I didn’t even want to try and figure out what they were of. The curtains were old and dirty. The bath towels were ripped off with holes (convenient for hanging them on the hooks… I know! It seems funny, but completely unacceptable for a “hotel.” The entire place is dusty and the common areas smell like grease. Property condition: Completely run down! It should not even be in operation since so many things are broken (restaurant chairs, power outlets, tennis court, tennis net, etc.). There were even a couple of wires to hang clothes to dry on the tennis court! What kind of “hotel” does that? Plus the rooms don’t even have hair dryers. I went to the area for a wedding so not having a hair dryer was a Big deal to me! Food: It was ok when the cook was onsite. Otherwise , the selection was very limited. It almost seemed like a joke this place! Major renovations are required!"

"Beautiful hotel! "