4/10 - 별로예요
Ellen Denise
가족 여행
2025년 6월 30일
Needed accessible room. Made reservation for such. Was told there was only one room on the premises that was accessible. I called twice on the day of arrival to confirm we were enroute and needed the accessible room. When we arrived we entered a room that had a very musty odor. The carpet had horrible stains. There were no towels or wash rags. No soap. None of the usual shampoo, etc. No tolite tissue or kleenex. It was a tub bath/shower with the shower curtain missing. I could not call for the items since the phone did not work. The front desk personnel treated us like we were a bother. Not the least bit apologetic. I told her I had called twice before arrival and there was no reason the room should not have been prepared. I had to have the accessible room, if not I would have asked them to move us. I had stayed here 12 months ago on the second floor and things were great. This visit will keep me from going back when I visit my family there.
Ellen Denise
2025년 6월에 1박 숙박함