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컴포트 스위트 모나카 여행 후기

2.5 out of 5
컴포트 스위트 모나카
1523 Old Brodhead Rd, Monaca, PA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 481개 이용 후기 중 251개" "
평점 8 - 좋아요. 481개 이용 후기 중 141개" "
평점 6 - 괜찮아요. 481개 이용 후기 중 34개" "
평점 4 - 별로예요. 481개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 481개 이용 후기 중 27개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Tabetha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and friendly staff.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Robin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was great. Breakfast was lackluster.
2024년 4월에 1박 숙박함
답변 제공: Claudine B 님, 2024년 4월 11일
Thank you for taking the time out in giving your feedback base on your stay with us. We appreciate this gesture as we aim in providing the most accommodating experience possible for all gesture, I'll be sharing your feedback with management team in this regard. Thanks again for staying we look forward in seeing soon.

2/10 - 너무 별로예요

xingjun

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Frt desk service was horrible, also had an additional charge saying more tax was needed
2024년 4월에 1박 숙박함
답변 제공: Claudine B 님, 2024년 4월 9일
Good day, thank you for choosing to stay at our property. We apologize for experience that you have encountered, this not the kind of experience we want to give our guest. The additional charge is our occupancy tax that is collected on property at point of checking when you have paid your third party. We apologize this and hope this does not affect you staying with in the future.

10/10 - 훌륭해요

Jonathan

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 3월에 1박 숙박함
답변 제공: Claudine B 님, 2024년 3월 21일
Thank you taking the time in scoring us based on your experience at our property. We appreciate this gesture and you choosing to stay with us when you have so many other choices. We appreciate your business and look forward in seeing you again.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful as isual
2024년 3월에 1박 숙박함
답변 제공: Jasmin P 님, 2024년 3월 4일
Thank you for perfect rating! We are glad you enjoyed your stay. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon! Take Care!

10/10 - 훌륭해요

Stephanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff always friendly and willing to help in any way
2024년 2월에 4박 숙박함
답변 제공: Jasmin P 님, 2024년 3월 5일
Thank you for your thoughtful review and for all the lively things that you had to say about Comfort suites Pittsburgh. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Visit us soon.Take care!

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very helpful and patient with me always extending my stay. Quiet and safe. Great breakfast!!
2024년 2월에 3박 숙박함
답변 제공: Claudine B 님, 2024년 2월 27일
Thank for choosing to stay with us when you have so many other choices. We appreciate this gesture as we continue to strive for excellent offer great customer support and accommodation we look forward for your continuous support. Keep safe we see you soon.

2/10 - 너무 별로예요

Juston

출장 여행
별로예요: 직원 및 서비스
This place is horrible didn’t even say our room wasn’t clean so we nicely asked to be moved to different room. Extremely rude lady upfront went inspected our room first before she would allow us to move, and then was extremely rude to us when she moved us to a different room, which was still dirty so we just checked out and went somewhere else. Do not stay here. The lady upfront is very, very rude
2024년 2월에 1박 숙박함
답변 제공: Claudine B 님, 2024년 2월 11일
Good day thank you for giving your feedback as your recent stay with us. I apologize and behalf of the entire team for the inconvenience this may have cause trip. However we try at every given task to make sure all our guest are satisfy and treated with respect. This feedback is one we will definitely be looking into.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Have used comfort suite in the past and no problems or issues.
2024년 2월에 1박 숙박함
답변 제공: Claudine B 님, 2024년 2월 11일
Thank you for taking the time in giving your feedback we appreciate your business and look forward in seeing you again.

6/10 - 괜찮아요

Stacey

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff needs some customer service training
2024년 1월에 1박 숙박함
답변 제공: Claudine B 님, 2024년 1월 23일
Good day, we thank you for staying with us and scoring us base on your experience. As we continue to improve the way to serve our guest we appreciate this feedback as it help with what is required to make the necessary changes and improvement in providing excellent customer service and accommodate for all our guest. We look forward in seeing soon

8/10 - 좋아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Claudine B 님, 2024년 1월 23일
We appreciate you scoring us base on your experience at our property. we thank you for your business and look forward in seeing you soon.

8/10 - 좋아요

Kaylyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Claudine B 님, 2024년 1월 23일
Thanks for staying with us and giving your feedback with do appreciate this gesture. We look forward in seeing you soon.

10/10 - 훌륭해요

Terry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short one night visit
The hotel was in good condition, and there was some remodeling going on on the stairwells. The woman at the front desk was very helpful and friendly, and made my stay more enjoyable.
2023년 12월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 12월 21일
Thank you for taking the time in giving your feedback we appreciate this gesture and look forward in seeing you again and all the best for the holidays.

6/10 - 괜찮아요

Makayla

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This property was outdated
2023년 12월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 12월 6일
Thanks you for taking the time in giving your honest feedback. We are happy we were able to accommodate you at our property and have you experience a free upgrade to our jacuzzi suites. Your feedback is greatly appreciated as continue to work in providing the best experience to all our guest. Have a great holiday

10/10 - 훌륭해요

Madison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are very comfortable, plenty of towels, and i like the jacuzzi
2023년 11월에 2박 숙박함
답변 제공: jasmin 님, 2023년 11월 29일
Thank you for perfect rating! We glad you enjoyed your stay. Come and visit soon when you in town again.Take Care and be safe!

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean room
2023년 11월에 3박 숙박함
답변 제공: Jasmin P 님, 2023년 11월 29일
Thank you so much for the fantastic rating! Your feedback is invaluable in helping us continue to provide outstanding service. Whether it was the comfortable rooms, our friendly staff, or the vibrant atmosphere, we can't wait to welcome you back and ensure your next visit is even more memorable. Cheers to many more perfect stays with us!

10/10 - 훌륭해요

Barbara

2023년 11월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 12월 6일
Thanks you for choosing to stay with us we are delighted in having you at our property. As we continue to develop great customer service and accommodation to all our guest we look forward in seeing you soon.

10/10 - 훌륭해요

randy 님, Tampa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Everything was great! But the front desk staff was not friendly at all. It was like I was bothering them when I checked in and checked out. The Indian woman that I first dealt with before my room was ready was the only friendly person that I came across.
2023년 11월에 3박 숙박함
답변 제공: Claudine B 님, 2023년 11월 16일
We appreciate you giving your feedback and thank for staying with us. We apologize and behalf of team for failing to exceed your expectation. Thanks for also highlighting your areas of concern as we continue to grow as team in develop great customer service we look forward in seeing you soon.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean spacious rooms and the staff were great!
2023년 11월에 3박 숙박함
답변 제공: Claudine B 님, 2023년 11월 14일
Thank you for taking the time to give your feedback regarding your stay with us. We appreciate your you choosing to stay with us. Thank you highlighting the staff as we work to improve on delivering great customer services and accommodation we hope to see you soon.

8/10 - 좋아요

Connie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Patient and kind service
The person at the desk was kind and courteous and went the extra mile to help me with the technology I was having difficulty with. She explained all the services well.
2023년 11월에 4박 숙박함
답변 제공: Claudine B 님, 2023년 11월 14일
We appreciate you staying with us and taking the time in giving your feedback. Happy our team member was able to assist you. Thanks again for staying we look forward in seeing you again.

8/10 - 좋아요

elona

2023년 11월에 2박 숙박함
답변 제공: Jasmin P 님, 2023년 11월 29일
we appreciate your feedback and staying with us, Glad to hear you enjoyed your stay. Visit us soon when you in town again.Take Care!

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Really think this is a good value hotel. It is aged as opposed to the newer ones just built but rooms were clean and had plenty of light, control of temperature, good tv channel selection, and a fridge and microwave and coffee maker. If there was a complaint it’s that the big towels are tiny—but they give you extra if you need them.
2023년 10월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 10월 30일
Good day, we appreciate you for choosing us with so many many other choices in the area. We are delighted you had great stay thanks for highlighting the high points of your stay. I'll share with the GM in regard to the size of the towels. We thank you again for staying and look forward in seeing you again.

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
they seemed to have redone the rooms they were very comfortable,
2023년 10월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 10월 25일
Thanks for staying with us we appreciate your business and giving your feedback. Thanks for highlighting high points and scoring base on your experience. We look forward in seeing you again.

10/10 - 훌륭해요

Reubin

좋아요: 편의 시설/서비스
I always try to stay at this Comfort Inn it is close to relatives. Clean and the workers are so nice. My home away from home
2023년 10월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 10월 25일
Thank you taking the in giving your feedback regarding your stay with us. We thank you for your continuous support as continue in improving the quality of service and accommodation we offer to our guest, we look forward in seeing you again

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 10월 25일
We thank you for staying with us and scoring base on your experience. We appreciate your honest feedback and look forward in seeing soon.

10/10 - 훌륭해요

Rose

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 10월 17일
Thanks for staying with us when there is so many choices. We appreciate this gesture and look forward in seeing you soon.

10/10 - 훌륭해요

Randolph

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good Time
Clean Rooms. Comfortable beds and pillows. Breakfast was good. Would stay again
2023년 10월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 10월 30일
We thank you for staying with us and taking the time in giving your honest feedback regarding your stay with us.Thanks for highlighting high points of your stay we look forward in seeing you soon.

10/10 - 훌륭해요

Jerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 10월 10일
Thank you for choosing to stay us as your place away from home. We are appreciative of your business and we are delighted that your experience lead you you 5Star ratings. As we work in improving great accommodation and customer service we look forward in seeing you again.

10/10 - 훌륭해요

Jacqueline

2023년 9월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 10월 17일
It always a pleasure receiving positive feedback. We thank you coming and delighted we were able to accommodate you. As we look forward in seeing you again take great care.

10/10 - 훌륭해요

Suzette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is nice and quiet. Staff friendly!
2023년 9월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 9월 26일
Thanks for taking the time out in giving your feedback regarding stay with us. We appreciate this gesture, will definitely share with the team. We look forward in seeing you again.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk clerk was very friendly, easy to talk with her.
2023년 9월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 9월 23일
Thank you for choosing to stay with us we appreciate your business. We appreciate you highlighting our front desk agent will surely share with team. As we strive to provide exceptional service to all our guest we look forward in seeing you soon.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
easy location, nice rooms
2023년 9월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 9월 22일
Thanks for staying with we appreciate your business and ratings. As continue to grow with to exceed our guest expectation we forward for your support

2/10 - 너무 별로예요

David

2023년 9월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 9월 20일
Thanks for staying with us, happy we were able to accommodate you. Your feedback is appreciated as we continue to improve the quality of service and accommodation we offer to all our guest. We look forward in seeing you again

10/10 - 훌륭해요

TAWNIA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Though they are obviously under construction, the staff has done a fantastic job of keeping the hotel clean. The staff is friendly,helpful, accommodating and efficient.
2023년 9월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 11월 10일
Thank you for taking the time out in giving your honest feedback regarding your stay with us. We appreciate your business and you highlighting the team as continue to work and developing great customer service and accommodation we forward in seeing you again.

4/10 - 별로예요

mark

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not clean very noisy would not fix the problem
2023년 9월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 9월 14일
Thank for your feedback happy we were able to accommodate you. We apologize that for noisy you encounter, that was one we had know control over sorry for the inconvenience that this may have cause your trip.Thanks for sharing we look forward in seeing you again.

8/10 - 좋아요

Ahna

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 9월 11일
Thanks for staying with us and taking the time in giving your feedback we appreciate this gesture and look forward in seeing soon.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient, quiet
2023년 8월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 9월 5일
Thanks for taking the time in giving your feedback base on your experience. We appreciate this gesture and look forward for continuous support.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 9월 5일
Thanks for staying with us and taking the time in giving your feedback base on your experience with us. We appreciate your business and look forward for continuous support.

10/10 - 훌륭해요

Theodore

2023년 8월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 9월 11일
Thanks for taking the time in giving your honest feedback regarding your stay with us. We appreciate your business and look forward in seeing you again.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2 night stay 8/14-8/16
Everything went as expected. Nothing to complain about and nothing spectacular--exactly what I want from a hotel stay.
2023년 8월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 8월 18일
Thank you so much for choosing to stay with us we appreciate your business and happy we were able to accommodate you. Your feedback is important to us we continue to strive for excellence we look forward in seeing you soon.

10/10 - 훌륭해요

RANDY A

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location and very nice motel staff and property.
2023년 8월에 3박 숙박함
답변 제공: Claudine B 님, 2023년 8월 8일
Thank you Randy for staying with us and taking the time to give your feedback. We appreciate this gesture and hope to see you again as we continue to grow as team in delivering excellent customer service and great accommodation. See you soon

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 8월 7일
Thanks so much for staying with us and taking the time to give your feedback as your experience. We really do appreciate as we continue to create a accommodating experience to all our guest. We look forward in seeing again

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
So bad we had to leave on arrival
When we arrived it was difficult to get in the elevator as it was very small and tight around a corner and across a narrow hallway from someone’s room. We had to take two trips to get our family upstairs. Once we stepped into the room it smelled so strongly of a musty smell that we had to leave. I have never had to leave a hotel before from a room being unclean and I’ve stayed at dozens of hotels however it was unsanitary for our 2 small children and infant to breathe in all night. The front desk admit they were “having a cleaning problem” but they also told us they only had a king bed available which would not accommodate 2 adults, 2 children and an infant. As a result we had to cancel on arrival. The situation was out of our control. The hotel now refuses to refund our money as we cancelled too late. This is unacceptable. We arrived on time for our reservation and were understanding about switching rooms. The fact that the hotel was unclean and they didn’t have any room to accommodate us is not our fault and should not be our problem. We then had to spend more money to book another hotel on the spot in the middle of a thunderstorm . Hotels.com got involved but the hotel still said their policy is “firm.” I will be calling corporate. Stay at your own risk of getting sick and note their customer service is terrible.
2023년 7월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 8월 7일
Thanks for feedback we do appreciate and sorry for the inconvenience, however we don't have cleaning problem all our room are clean upon request and deep clean once guest are checked out. Agent did there best to assist however it was still not enough for you we have guest who stay here all the time and is please with our service and accommodate. Once again we apologize and all the best.

8/10 - 좋아요

Ginny

2023년 7월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 8월 22일
Thank you for staying with us and taking the time out in giving your feedback we do appreciate. As we continue to strive for excellent in providing great accommodation and excellent customer service we look for your support. We see you soon

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleanliness
2023년 7월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 7월 31일
Thanks for staying with us we appreciate your business and feedback we look forward in seeing you again

8/10 - 좋아요

Lisa 님, Mount Airy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean. Beds were super comfy. Loved the breakfast. Love the lemon water!
2023년 7월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 7월 25일
Thank you for choosing to stay with us am happy we were able to accommodate you. We appreciate this gesture of highlighting the highs points of your stay. As we grow and develop great customer service and accommodation we look forward for continue support, see you soon

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just got it for the private jacuzzi, but the room was decent. Entertainment options on tv left something to be desired
2023년 7월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 7월 19일
Thank for staying with us we do appreciate this gesture. Happy we were able to accommodate you and you had a great stay we look forward in seeing you again

8/10 - 좋아요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and small and close to where we were going.
2023년 7월에 1박 숙박함
답변 제공: Claudine B 님, 2023년 7월 13일
Thanks for taking the time in giving your feedback we really do appreciate this gesture. We are happy you chose to stay with us and we were able to accommodate you. Thanks again we look forward in seeing you again.

10/10 - 훌륭해요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My 2nd time staying here, and once again I'm totally satisfied with every aspect of the hotel, staff, and my room. Will choose this location for my next stay in Monaca.
2023년 7월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 7월 11일
Thank you Alan for this gesture we do appreciate your feedback and was happy we were able to accommodate you. Thanks for highlight the team and the hotel as we continue to grow we look forward in seeing you again.

6/10 - 괜찮아요

Janeen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Claudine B 님, 2023년 7월 4일
Thank you staying with us, happy we were able to accommodate you. Thanks for scoring base an your experience, we look forward in seeing again.