디럭스 스튜디오, 침대(여러 개), 금연 | 책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판

익스텐디드 스테이 아메리카 스위트 피츠버그 에어포트 여행 후기

2.5 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 364개 이용 후기 중 90개" "
평점 8 - 좋아요. 364개 이용 후기 중 87개" "
평점 6 - 괜찮아요. 364개 이용 후기 중 81개" "
평점 4 - 별로예요. 364개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 364개 이용 후기 중 59개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Sa hun

....
식사 해서 먹을 수 있어서 좋았습니다. 식기류 및 주방 용품은 카운터에서 별도로 달라고 해야 하지만....
2018년 9월에 4박 숙박함
답변 제공: Hotel Management 님, 2018년 10월 3일
Sa, thanks for being our guest. We are glad to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management

6/10 - 괜찮아요

Glen 님, Paris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We stayed here because it is pet friendly and very inexpensive. Staff is marvelous and responded to all our requests. Check in had a problem with the room keya which was resolved immediately. This is a bargain rate hotel so expect that. Bring your own shampoo and even hand soap. Maybe even your own pillows. Good kitchen setup though dated, if you want to cook your own food.
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 28일
Dear Glen, Thank you for choosing to stay with us and for sharing your experience. We're pleased to hear that you found our pet-friendly policy convenient and our staff responsive to your needs. We apologize for any inconvenience with the room key and appreciate your understanding. Your feedback regarding amenities is noted, and we'll consider ways to improve. We're glad you appreciated our kitchen setup and hope you enjoyed your stay overall. We look forward to welcoming you back soon!Sincerely,Hotel Management

2/10 - 너무 별로예요

Shelley lee

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst place I have ever stayed at. Noone is ever at the desk, the doorknob was broken from the day we got there. We complained every day, but it was never fixed. The bed was very lumpy, the pullout couch may as well not have had a mattress, and there was nothing in the room, we had to go to the desk and ask for everything. They had no extra pillows, and the blanket was hard like cardboard.
2024년 4월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 28일
Dear Shelley, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made promptly. We regret any issues with the desk service and maintenance, and we apologize for the discomfort with the bedding. Your feedback is invaluable, and we hope to have the opportunity to restore your faith in our accommodations in the future.Sincerely,Hotel Management

4/10 - 별로예요

Everett

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smell awful, and for some unGodly reason, they vacuum the hallways at night, I asked why at night? His reply was “that is the only time i can do it” spoke to manager in am and he claims he was unaware, this is the absolute worst place i have stayed in, hands down you het what you pay for, i would have felt better sleeping in my car.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 19일
Dear Everett, Thank you for choosing us and sharing your recent visit to our hotel. We apologize for the cleanliness of the room, which disturbed your experience. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Our front desk is always available to listen to you and improve your time. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Laura

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Despite the hotel’s need for refurbishment, the room was generously sized and spacious. The beds were impeccable, providing exceptional comfort, and the overall cleanliness was commendable. Undoubtedly, the value you pay for a night’s stay is well worth it.
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 11일
Dear Laura, Thank you for sharing your experience at Extended Stay America. We are delighted you found our room spacious and the beds comfortable during your stay. Providing exceptional comfort and cleanliness is our priority, and we are pleased that you were satisfied with your experience. Your comments regarding the need for refurbishment will be taken into consideration as we continuously strive to enhance our guests' experience. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Management

4/10 - 별로예요

Greg

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Jessica

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's a 2 star hotel trying its best. Sure, there are outdated cabinets, but it was clean. The halls and rooms smell musty, but they tried their best to mask it. My door latch was missing from my door, and we didn't have any bedding for our pull out bed, but it was fine. The "free breakfast" was an off brand muffin, which was a little disappointing. It was an affordable option for my family, and it met out expectations.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Jessica, While our hotel may not boast luxurious amenities, we appreciate your understanding and positive feedback. We are glad to hear that your overall experience was satisfactory despite some minor issues. Your comfort and satisfaction are important to us, and we will continue striving to improve. Thank you for choosing Extended Stay America for your family's accommodation needs, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

10/10 - 훌륭해요

Korina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic staff , rooms are huge and cozy
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 24일
Dear Korina, Thank you for sharing such excellent feedback about your experience at Extended Stay America! We are pleased to learn that you enjoyed a comfortable stay and exceptional service from our dedicated team. Their commitment to ensuring a memorable experience for every guest is commendable. We look forward to the opportunity to welcome you back on your next visit to the city.Sincerely,Hotel Management

2/10 - 너무 별로예요

Abby

별로예요: 청결 상태
2024년 3월에 1박 숙박함

4/10 - 별로예요

Robert John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property smells horrible. Room was dirty. Room very wea very hot had to turn on AC and open window in March to cool off room. This property we as very much like a housing project with long term residents. Very loud all night. WOULD NOT RECOMMEND!
2024년 3월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 16일
Dear Robert, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

6/10 - 괜찮아요

Sahra

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Both when checking in and checking out there was no one at the desk for a few minutes until we called out hello and knocking on the door. The whole hotel had a weird smell to it, almost like Indian food. Overall it wasnt too bad
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 12일
Dear Sahra, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Robert

좋아요: 청결 상태
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A decent place. There were a couple of issues. Stains and burn marks on the carpet. Bathroom door wouldn’t close.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 10일
Dear Ron, We are glad your stay was pleasant overall and you liked many aspects of our hotel. We appreciate you sharing your review. However, we are disappointed that we may not have lived up to all of your expectations, and we regret the concerns you experienced. Please be assured we are committed to addressing them. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

4/10 - 별로예요

Ja-Mairra

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some weirdo tried getting my fiancé to go back to his room
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 8일
Dear Ja-Mairra, We are deeply concerned to learn about the incident you described. Please accept our sincerest apologies for any discomfort or distress caused by this encounter. The safety and security of our guests are paramount, and we take such reports very seriously. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable and secure experience in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Theresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Dennis

Just average
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Dear Dennis, Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities did not meet your expectations. Our hotel is designed for guests staying a week or more at a time who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable, and well-maintained hotel with friendly staff, all at great value.Thank you again for staying with us, and we hope to welcome you back soon!Sincerely,Hotel Management

10/10 - 훌륭해요

Bernell

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Veronica was an amazing clerk!! Definitely made the stay feel like home
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 20일
Dear Bernell, Thank you for this outstanding review and for selecting Extended Stay America for your time here. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members such as Veronica; we'll be sure to share your kind words with her as well as our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

6/10 - 괜찮아요

Marcia

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
old hotel, needs updates. the bed was sure hard and not enough pillows for two people, when the pillows aren’t fluffy. no glasses or cups in room and no coffee maker/ who does t have a coffee maker. glad i only was staying one night not comfortable for more. but it is convenient to get to airport.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 16일
Dear Marcia, Thank you for reviewing our hotel. We appreciate you pointing out specific items that you loved and also areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

6/10 - 괜찮아요

leshanda

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 1월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lesson learned: Get what you pay for
The suite had a kitchen that was useless….no cookware, drink ware, flatware or silverware. No coffee maker. This establishment should not be allowed to advertise ‘free breakfast’. No fruit, no juice, no bagels…just individually wrapped granola bars and muffins that must have been bought in bulk several years ago as they were stale.
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 11일
Dear Guest, Thank you for choosing us. We are sorry for the inconvenience you had upon arrival. The kitchenware of your suite is kept with the front desk to ensure cleanliness, and the team delivers it to your room on request. We are disappointed if you were not aware of the same. Our front desk team is instructed to ensure they inform the guests about the policies at the check-in. Further, we are sorry for not meeting our breakfast choices, and your remarks are shared with the individuals for improvement. We understand your disappointment. Please return, and we hope always to serve you again! Sincerely,Hotel Management

2/10 - 너무 별로예요

Rob

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stinky.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 9일
Dear Rob, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

6/10 - 괜찮아요

wade

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
not so good
rooms were clean and comfortable, a little shabby looking. missing drawers etc. had to change rooms due to noisy family next door, staff was very accomidating in this regard
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 7일
Dear wade, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Go Steelers
Really nice room. Quiet night and great front desk service
2023년 12월에 1박 숙박함

8/10 - 좋아요

Pauline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was very clean and the bed was extremely comfortable!! The guest service staff were professional, helpful and friendly. The hallways had a funky scent, and the property could use an update, but other than that, it was a good stay.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 26일
Dear Pauline, Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. Thank you for mentioning your pleasant interactions with our staff during your stay with us. We have noted your feedback about the odor issue and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely, Hotel Management

10/10 - 훌륭해요

Frances

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Marlena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff was very friendly and welcoming. Room was ok; clean room and bathroom. Bathroom sink had no cold water, rooms could be slightly updated but overall good stay for the price.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Felix

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Anitha R.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Always like our stays here
Hassle free checkin, clean room and flawless service
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 17일
Dear Anitha R., Thank you for your kind words! We are delighted you had a positive experience with our check-in service. We are also glad you were pleased with our clean rooms and exceptional staff hospitality. We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 청결 상태
2023년 12월에 1박 숙박함

8/10 - 좋아요

Baheerathi

2023년 11월에 1박 숙박함

8/10 - 좋아요

Tyrell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its ight
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Joseph

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Dillon

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is very dated and needs an update. Could be cleaned better. My room was clean and good but the hallways were dingy and had a funny smell going on. However it is a good location if you want to be near the airport! The morning staff was super friendly! They even let us check in very early when got off our plane. They said if your room isn’t available yet they will let people drop off luggage. Overall a decent budget hotel. Nothing fancy. No pool. No breakfast.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 15일
Dear Dillon, Thank you for taking the time to share about your stay. We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, especially our friendly staff, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms need new carpeting to get rid of the slight moldy smell
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 12일
Dear Deborah, Thank you for your feedback, and we appreciate your suggestion regarding the carpeting. We continually strive to enhance our guests' experience, and your input helps us identify areas for improvement. We hope to welcome you back to Extended Stay America soon, where we're committed to providing a comfortable and enjoyable stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Tae Hoon

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I spend half a month in a hotel for business. I've been to so many hotels in cities, but there's no hotel as overpriced as Pittsburgh. It's more expensive than a big city. The staff was so kind when I checked in first. But all illusions are broken when entering the room. I visited my daughter's school with my wife, so I chose a room with two queen beds. However, as soon as I came in after dinner and lay down on the bed, my wife said she couldn't sleep because of the smell of urine, so when I opened the sheet, it was clear that someone had peed. It seemed to have been wiped off with chemicals to erase it, but the smell remained the same. It was so late that we only used one bed and our daughter slept on the sofa. When I woke up in the morning, my daughter said her back was itchy, and there was a trace of water from a bug. The hotel smelled of all kinds of food. I've never seen such a terrible hotel in my life.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 9일
Dear Tae Hoon, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We assure you that we take great care to maintain our suites' highest cleanliness and pest control standards. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. If we may be of any further assistance, please reach out to us directly at the hotel. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent property.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Paul

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

carlos

2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Stacey

출장 여행
좋아요: 청결 상태
The front desk staff did their best but they weren't sure which rooms were clean or occupied. They had to go physically check before they let folks check in.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 9일
Dear Stacey, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We appreciate your patience and understanding and will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the much-improved stay you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Vignesh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

4/10 - 별로예요

Brandon

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Never again
Arrived at 4:55pm, had to wait 10 minutes for front desk receptionist. At check in our room not ready (check in listed for 3pm). Room ready at 5:25. Room was not what we booked. To be fair we received a decent discount which was kind. however the wait for the wrong room that SHOULD have been ready was very infuriating. As was the massive amount of weed smell upon entering the lobby. Just a bad experience and left bad taste in my mouth. They hurried to clean and get a room ready. Just wasn’t good, especially as room was booked weeks ago. Wont ever stay there again.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 7일
Dear Brandon, We are sorry to hear that your experience at our hotel did not meet your expectations. We understand how frustrating it can be to wait for your room to be ready, especially when you have made a reservation in advance. We also apologize for the unpleasant odor you encountered in the lobby. We take all guest feedback seriously and will be addressing your concerns with our team to ensure that it does not happen again in the future. Thank you for your feedback. We hope you will reconsider and allow us to provide you with the hospitality you deserve in the near future.Sincerely,Hotel Management

2/10 - 너무 별로예요

allyssa

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk hardly ever had anyone there. Had to wait over 30 minutes to check in. (Understable at first because a child was lost and she was only one working.) Room was beyond dirty. Beer bottle caps in the pull-out bed. Mattress was stained so bad you could see it through the sheets. Walls covered in dirt and sticky stuff. Floors had not been cleaned properly. Huge mess on floor by pullout bed that was sticky and dark in color. Shower didnt work properly. It was overall a waste of money and needs an inspection from the health department. Poorly managed. Will never stay again.
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 4일
Dear Allyssa, Thank you for your honest evaluation. We are sorry that our staff was not as responsive as they should have been in addressing your concerns. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for. Sincerely,Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Used this hotel for an easy stay after a concert so we did not spend much time in the hotel and I am thankful for that. The smell of smoke in the hotel hallways and the smell of urine in the bathroom was horrible. Beds were clean and soft. Didn’t try the grab and go breakfast.. I was not impressed with the state of everything. The staff were nice and accommodating. Would not stay again.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 22일
Dear Guest, Thank you for choosing our hotel during your recent visit to Pittsburgh. We always aim to provide every guest with the excellent experience expected of us, so it is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

4/10 - 별로예요

Mel

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The General Propery Manager was helpful. The lack of staff was very surprising. Cleanliness must be improved and a proper cleaning team/service should be on site at all times. I feel bad for the general manager. He was cleaning rooms, checking in customers, doing the laundry etc... Not acceptable. This establishment cannot continue like this. I think Corporate needs to really asess this property and its overall management. Unfortunately, i will NEVER EVER stay at this brand of hotel again. I was extremely disappointed.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 15일
Dear Mel, Thank you for evaluating your recent stay. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the issues that impacted your stay. As a team, we genuinely value feedback that allows us to make positive changes for the future. We will review your comments as a team to impact our guest experience better. Thank you for staying with us. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

8/10 - 좋아요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Got a great nights sleep and a hot shower
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 13일
Dear Brad, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay. Please revisit us, and we look forward to welcoming you back! Sincerely,Hotel Management

2/10 - 너무 별로예요

Patrick

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Rob

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just NO!!
This place is awful. The folks live in here forever and ever and ever doesn’t seem clean things are broken and not fixed. The front desk is surly avoid at all costs. I wish I get my money back.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 7일
Dear Rob, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

2/10 - 너무 별로예요

Hailey

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

David

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was not kept very clean at all. The room was reasonably clean and very large, but also very dated.
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 25일
Dear David, Thank you very much for your candid review of your recent stay at our hotel. We are sorry for your disappointment with your room outdated and the property not as clean as expected. Your feedback is valuable to us as we strive to improve every visit. We greatly appreciate your comments about certain aspects of your suite which need updating. It is a pleasure to announce we will implement many upgrades to our property soon! We would love for you to stay with us again, as it would be a pleasure to welcome you back to our new and improved hotel. Sincerely,Hotel Management