Dear JAE, I'm sorry that noise pollution kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Dan Rueda, GM

Dear Cody, Thank you for staying with us and we appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard, so we hope you will allow us to share a more positive experience with you soon. Sincerely, Dan Rueda, GM

Dear Susan, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Dan Rueda, GM

Dear Mohan, The experience you described is not typical or acceptable. Please know that your feedback will be addressed with the housekeeping team and is very much appreciated as it will help us to be better than we were during your visit. I hope we have the chance to serve you better on a return trip. Sincerely, Dan Rueda, GM

Dear samuel, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us and sharing this five-star review. Please visit again soon. Best, Dan Rueda, GM

Dear Vernon, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Dan Rueda, GM

Dear deb, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Dan Rueda, GM

Dear Oderay, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Dan Rueda, GM

Dear Stacy, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your continued patronage. We are proud to be your favorite hotel in Pittsburgh and look forward to your next stay. Best, Dan Rueda, GM

Dear Haylie, What an excellent rating! I am thrilled to see that you had a great stay, and hope that we will be your first choice for lodging from here on out. Thank you for your business, and please come again. Best, Dan Rueda, GM

Dear Deborah, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Dan Rueda, GM

Dear Martha, Thank you for being our guest and complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Dan Rueda, GM

Dear Shannon, It is always a pleasure to see that our guests enjoyed a positive experience with us. Thank you for taking a moment to share your thoughts and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Dan Rueda, GM

Dear Camille, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. Sincerely, Dan Rueda, GM

Dear Yuanfan, Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact you took the time to share your thoughts. Please come again soon! Best, Dan Rueda, GM

Dear Nathan, We appreciate your review and recommendation. I'm delighted to know you found your stay and our location to be top-notch. Please find a reason to revisit us soon. Best, Dan Rueda, GM

Dear Joanne, Thanks for your feedback and five-star rating. In Pittsburgh as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your business and hope to host you again. Best, Dan Rueda, GM

Dear Josh, We take great pride in being your favorite hotel in Pittsburgh! Thank you so much for your continued patronage and your kind feedback. Please come see us again soon. Best, Dan Rueda, GM

Dear Nnamdi, We are sincerely grateful for your stay with us. Your thoughtful review means the world to us and we eagerly anticipate your return. Best, Dan Rueda, GM

Dear Trista, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Dan Rueda, GM

Dear Victor, We are absolutely thrilled to hear that your experience was exceptional and that you would choose to stay with us again! Your kind feedback means the world to us and we will be sure to share it with our entire team. We take pride in ensuring our guests feel comfortable and we're glad we were able to deliver. Thank you for choosing us and we look forward to welcoming you back soon. Sincerely, Dan Rueda, GM

Dear Ashley, Hyatt House is committed to providing its guests and associates with a smoke-free environment and is proud to boast one of the most comprehensive smoke-free hotel policies in the industry. All associates have been trained to respond to potential violations of the policy. Guests are reminded at the time of booking and upon arrival at the hotel that smoking is not permitted inside the building. Pre-arrival email notifications also include a reference to the policy. There is a significant room recovery fee for guests who do not comply to cover the extensive cost of restoring guest rooms to a smoke-free condition. I'm sorry for any frustration this has caused you, but we are committed to ensuring a smoke-free environment for every guest. Sincerely, Dan Rueda GM

Dear Kuntal, Thank you so much for your review. I am thrilled that you found our atmosphere peaceful and our overall value exceptional. It was our pleasure to host you during your time in Pittsburgh, and we hope you will always choose our property when you return to the area. Best, Dan Rueda, GM

Dear Andrew, We take great pride in providing the cleanest accommodations in Pittsburgh. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Dan Rueda, GM

Dear Robert, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Dan Rueda, GM

Dear Jonna, Thank you for noting Julian's great service, but I'm sorry that our beds were not to your liking. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Dan Rueda, GM

Dear Cindy, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Dan Rueda, GM

Dear harold, In the Pittsburgh area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Dan Rueda, GM

Dear Juan, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay, and we do charge a fee to guests who smoke in their rooms. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Dan Rueda, GM

Dear Amy, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay and we do charge a fee to guests that smoke in their rooms. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Dan Rueda, GM

Dear Steve, I can't thank you enough for writing and sharing this review. We take great pride in bearing the Hyatt name and work hard to make sure our offerings exceed the standards guests have come to expect. We appreciate your business and hope to see you again soon. Best, Dan Rueda, GM

Dear Arrunkhumar, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Dan Rueda, GM

Dear Meg, It sounds like our hotel offers a perfect balance of service and convenience. Thank you for your positive review and for allowing us the privilege of hosting you. We hope to see you again soon. Best, Dan Rueda, GM

Dear Salvatore, Thank you for taking the time to share your feedback and for being our valued Guest. Typically, our staff does a terrific job of responding to our guests' needs in a professional manner; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Dan Rueda, GM

Dear Michael, We appreciate your business and the time you took to share this review. I regret that the muted sounds from the dog park were noticeable to you and took away from the enjoyment of your visit. Please come and see us again for a better stay should your travels bring you back to Pittsburgh. Sincerely, Dan Rueda, GM