Reception

Reviews of Super 8 by Wyndham Plover Stevens Point Area

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 43 out of 273 reviews" "
Rating 8 - Good. 56 out of 273 reviews" "
Rating 6 - Okay. 47 out of 273 reviews" "
Rating 4 - Poor. 60 out of 273 reviews" "
Rating 2 - Terrible. 67 out of 273 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Lori

Liked: Staff & service
Disliked: Cleanliness
States that breakfast is included when it’s not.
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Lori, We apologize for any confusion regarding the inclusion of breakfast. Our website specifies the amenities offered, and we recommend guests check before their stay. Your feedback is appreciated for future improvements.

2/10 Terrible

Larry

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Bed bugs, left hotel and went somewhere else. Money wasn’t refunded either. Don’t go
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Larry, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

LeForrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here was good! Quick to get me checked in and on my way. Overall the hotel was clean both outside and inside. The room was clean and I had no issues there. The hotel is at a convenient location from the highway. During the day you can hear traffic, but at night it's quiet. Not many people were staying here, so the hotel itself was pleasant. Id stay here again for sure! Thanks!
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello LeForrest,We're glad to hear you enjoyed our efficient check-in process and found our hotel clean. We appreciate your feedback on our convenient location and peaceful atmosphere at night. We look forward to welcoming you back in the future!

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello James,We are glad to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another fantastic stay with us!

2/10 Terrible

Randolph

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away!
Refrigerator, phone, hair dryer, and TV did not work. Carpet was stained and dirty. Front drawer panel in the bathroom was missing. The office chair was broken and couldn’t be sat in safely.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Randolph, We appreciate you taking the time to share your experience with us. We apologize for the inconveniences you encountered during your stay. In order to further investigate these issues, we kindly request that you contact our management team directly. They will be more than happy to assist you and address your concerns. Thank you for bringing these matters to our attention.

10/10 Excellent

Josh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Josh,Thank you so much for giving us an incredible rating! We're thrilled that your stay with us exceeded all expectations. We hope to welcome you back soon for another outstanding experience!

4/10 Poor

April

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beds were extremely hard. Tv didn’t work at first and smoke alarm was going off sporadically until maintenance came to fix. They charged me a $100 deposit and told me it would automatically be returned to my card. After several days of waiting my card issuer says they completed the transaction without refunding my deposit. Definitely not worth the sore back and possible loss of deposit.
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello April,We apologize for the inconvenience caused. Rest assured, we'll address the issues with our beds and TV immediately. Regarding the deposit, please provide us with the necessary details so we can assist you in resolving this matter promptly.

10/10 Excellent

Michael

Business traveler
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Michael,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hello Dennis,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Timothy J

Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Timothy J, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife was disappointed with the depth of the pool. It was too shallow.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hi Gordon,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if your wife was disappointed with the pool services. We hope you will give us another chance so we can provide you with a much more satisfying experience.

8/10 Good

Ron

Stayed 1 night in Jul 2023
Response from Manager on Aug 11, 2023
Hello Ron,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

PAUL

Stayed 1 night in Jul 2023
Response from Manager on Aug 5, 2023
Hello PAUL,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Ashley

Stayed 2 nights in Jul 2023
Response from Manager on Jul 11, 2023
Hello Ashley,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Low cost, clean room was a like.
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hi David, It's great to hear that you enjoyed our hotel's great value for money and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 Good

Leland

Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Leland,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was decent for the price. Pool area is a little small and there is no sauna or hot tub. Our bathroom door didn't close and stayed open about 3-4 inches lol. Beds were pretty hard and stiff.
Stayed 1 night in Jun 2023
Response from Manager on Jun 13, 2023
Hello David,Thank you for sharing this honest review and feedback about our area as well as our price. We hope to someday have another opportunity to host your stay.

6/10 Okay

Kurt

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Okay- place to sleep- not worth the 140-
Hotel was okay, it took us 35 minutes to set up the tv, to watch it. 3 people, only 2 towels-
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Kurt,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our towels and tv. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

Chad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet. It's an exit south of the main drag and all the restaurants, but a short drive, ~5 min. There is a Kwik Trip across the street and another hotel but nothing else around it. Room was good!
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Hello Chad,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our room. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Julie

Stayed 1 night in May 2023
Response from Manager on Jun 12, 2023
Hello Julie,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Joshua

Stayed 1 night in May 2023
Response from Manager on Jun 9, 2023
Hello Joshua,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Trisha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid $118/night for a hotel that is listed on their website as $55/night. There was blood on the wall in our room. Toilet hardly flushed. Absolutely disgusting. If we hadn’t prepaid we should have left immediately. Plan to seek refund if possible. Do not recommend
Stayed 2 nights in Apr 2023
Response from Manager on May 2, 2023
Hello Trisha, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was well worth the experience.
Stayed 1 night in Apr 2023
Response from Manager on Apr 30, 2023
Hello Jason,Guest satisfaction is our number one objective so we really appreciate the input regarding our price. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Paul

Stayed 1 night in Apr 2023
Response from Manager on Apr 30, 2023
Hello Paul,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Jeremy

Stayed 4 nights in Apr 2023
Response from Manager on Apr 27, 2023
Hello Jeremy,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Karolyn

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Manager on May 15, 2023
Hello Karolyn,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Miodrag

Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Hello Miodrag,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Veng

Traveled with partner
Disliked: Staff & service
The staff was not there when I enter and so I called the front desk like it said and he came out to answer the phone but it wasn’t my phone call he picked up. He also did t greet me or pay any attention to me until he was done with the other phone call. He didn’t knowledge me in person even before he picked up the phone. Also when he did he didn’t say hello or anything. I had to speak first and say checking in. He didn’t say much after too, like have a nice stay or anything. Just gave me my receipt cause I asked for it and that was it. No speaking or telling me anything.
Stayed 1 night in Mar 2023
Response from Manager on May 4, 2024
Hello Veng, We apologize for any inconvenience you experienced with the front desk staff. Your feedback is valuable and will be shared with the relevant team for review. We strive to provide excellent service and will use your comments to improve our guest experience. We hope you had a comfortable stay otherwise and thank you for bringing this to our attention.

10/10 Excellent

Melissia

Stayed 2 nights in Mar 2023
Response from Manager on Mar 22, 2023
Hello Melissia,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up 👍
Very comfortable accommodations. Also very friendly and helpful staff. Wild stay again.
Stayed 1 night in Mar 2023
Response from Manager on Mar 22, 2023
Hello Michelle,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities
Good for the price.
Stayed 2 nights in Mar 2023
Response from Manager on Mar 13, 2023
Hello Andrew,Thank you for your review and comments regarding our price. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Amy

Stayed 1 night in Mar 2023
Response from Manager on Mar 25, 2023
Hello Amy,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 Good

Kenneth

Stayed 3 nights in Feb 2023
Response from Manager on Feb 24, 2023
Hello Kenneth,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Manager on Oct 28, 2023
Hello Amy,Thank you for your positive rating! We're glad you had a great experience at our hotel. We look forward to welcoming you back soon!

6/10 Okay

Joseph

Disliked: Cleanliness
Get what you pay for…
Worn and tattered. Walls in our room were quite dirty, mold in the corners of the shower. Rate was cheap, but we left as soon as possible.
Stayed 1 night in Jan 2023
Response from Manager on Jan 16, 2023
Hello Joseph, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

michael

Stayed 1 night in Nov 2022
Response from Manager on Nov 18, 2022
Hello michael,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The man at the front desk was absolutely horrible. Extremely bad attitude and treated me horribly. They ran my card and over charged me. The whole experience was horrible. I would not recommend anyone to stay here
Response from Manager on Nov 9, 2022
Hello Jennifer, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

Lisa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The mold problem in the shower. Didn’t even want to shower because of the mold and the condition of room #111. Dry wall patches on walls. Room could use some work and cleaning in shower.
Stayed 1 night in Oct 2022
Response from Manager on Oct 19, 2022
Hello Lisa, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Kristen

Traveled with family
Liked: Staff & service
Disliked: Amenities
Very basic- needs a deep clean. Only rec’d 2 towels in room, no breakfast at all. There are no food options at this exit. Several options available within 7 miles, but nothing here but a Kwik Trip.
Stayed 1 night in Oct 2022
Response from Manager on Oct 11, 2022
Hello Kristen,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our towels and breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Okay

David

Traveled with partner
Disliked: Amenities
ADVERTISED BREAKFEST FOUND IT LIMITED TO COFFEE LITTLE ELSE
Stayed 1 night in Sep 2022
Response from Manager on Oct 6, 2022
Hello David, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Bradford

Stayed 1 night in Oct 2022
Response from Manager on Oct 6, 2022
Hello Bradford,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Lori

Stayed 1 night in Oct 2022
Response from Manager on Jan 3, 2023
Hello Lori,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Paul

They ne a clock in ever room
Stayed 2 nights in Sep 2022
Response from Manager on Sep 27, 2022
Hello Paul,On behalf of our entire staff, we thank you for your business and for your comments regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Andrey

Stayed 2 nights in Aug 2022
Response from Manager on Aug 14, 2022
Hello Andrey, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

8/10 Good

Istvan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe , quiet.
Stayed 3 nights in Jul 2022
Response from Manager on Aug 3, 2022
Hello Istvan, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

4/10 Poor

Craig

Stayed 1 night in Jul 2022
Response from Manager on Aug 3, 2022
Hello Craig, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022
Response from Manager on Oct 30, 2022
Hello Rachel,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Seth

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
People cooking in their room Door was filthy Phone didn’t work
Stayed 1 night in Jun 2022
Response from Manager on Jun 28, 2022
Hello Seth,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

rebecca

Stayed 3 nights in Jun 2022
Response from Manager on Sep 26, 2022
Hello rebecca, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jun 2022
Response from Manager on Jun 21, 2022
Dear Guest, On behalf of our entire staff thank you for staying with us and for rating your stay.,