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라마다 바이 윈덤 톰스 리버 여행 후기

3.5 out of 5
라마다 바이 윈덤 톰스 리버
2373 Highway 9, Toms River, NJ

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 371개" "
평점 8 - 좋아요. 1001개 이용 후기 중 320개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 148개" "
평점 4 - 별로예요. 1001개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 70개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Kiumars

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was shot down and closed and Expedia was supposed to let me know in advance to get myself a different place I was laying around for hours to decide where to go and what to do. Horrible/ Not happy and mad.

2/10 - 너무 별로예요

Alejandra

출장 여행
The Ramada closed and Expedia called me explaining that I had been rebooked at the Days Hotel. However, when I arrived at the Days Hotel they didn't know about my reservation. Luckily they did have space.

6/10 - 괜찮아요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room was okay
Lighting in th hotel room is not bright enough, which is typical for most hotel rooms (green BS). Closet door didn't work well, heating unit very noisy, needed to use a pillow to reach the desk sitting on the desk chair (I'm 5'8"). Loved the bed, nice firm mattress. Hotel Restaurant was closed, and internet seem slow.
2022년 10월에 2박 숙박함

6/10 - 괜찮아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not the Worst
The facilities is a decent place to stay if you are looking for somewhere to crash.
2022년 10월에 2박 숙박함

8/10 - 좋아요

Denise

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
very nice
I only needed it for sleeping and was good and good location for me. The tv channel selection and the slowness was annoying
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

isabella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and efficient
My only gripe is that the bathroom did not have a floor mat or floor towel when exiting the shower/tube
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Varshal

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Would not stay there
2022년 10월에 1박 숙박함
답변 제공: Julia C 님, 2022년 10월 24일
We are so sorry that you had a disappointing experience. We invite you to contact us with more information about your experience, and we will do anything we can to make it right. Thank you and take care.

10/10 - 훌륭해요

Sofia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 4박 숙박함
답변 제공: Julia C 님, 2022년 10월 20일
Thank you!

10/10 - 훌륭해요

JOSEPH

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Julia C 님, 2022년 10월 17일
Thank you!

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall it was a clean and convenient hotel for a business trip. good price. bed was good and place was clean along with the room. nothing really around it. What I expected for the most part.
2022년 10월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Our room did not have a chair to sit on, only the bed and a computer chair. The other couple that traveled with us in the room across the hall, their TV did not work and the coffee machine in their room did not work. However, when they told them at check out they did discount their blll
2022년 10월에 1박 숙박함

8/10 - 좋아요

Wendy

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lobby is what caught my attention; airy, bright, spacious and very elegant compared to others in the area. The room was comfortable, I personally prefer wood floors, again spacious for three adults and there was a lot of natural light. But the cleanliness was ok; the top sheet had some stains and there was a white stain on our floor, so I was not too satisfied. I was also upset that I couldn't find any latino news on the tv, this was the first hotel I've been to that I couldn't find a latino channel. Overall, the location is very convenient if you are visiting the area of Lakewood.
2022년 10월에 2박 숙박함

6/10 - 괜찮아요

maria teresa

2022년 9월에 6박 숙박함

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location and great staff
2022년 9월에 1박 숙박함

4/10 - 별로예요

Ed

가족 여행
The location was prime reason for stay at property
2022년 9월에 1박 숙박함

4/10 - 별로예요

Karla 님, Holmes

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our room wreaked of smoke and was damp and musty. We came from a festival so it was midnight and we just wanted to sleep so we didn't want to change rooms due to exhaustion. I complained the next day and they did offer a different room for the second night which was better. The pillows were the worst of any hotel I've stayed in- which is ALOT.
2022년 9월에 2박 숙박함
답변 제공: Julia C 님, 2022년 9월 22일
We sincerely apologize for the issues with your stay and we will work hard to keep making improvements. Thank you for your feedback and for being our guest.

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
When we asked for a microwave they promptly delivered it. The accommodations were clean and comfortable. I would highly recommend this hotel.
2022년 9월에 2박 숙박함
답변 제공: Julia C 님, 2022년 9월 20일
Thank you kindly!

8/10 - 좋아요

John

2022년 9월에 1박 숙박함

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Adequate but nothing special
Adequate but nothing special. Arrived late, easy to find. Refrigerator in suite was noisy. Staff was very courteous.
2022년 9월에 1박 숙박함
답변 제공: Julia C 님, 2022년 9월 20일
Thank you for your feedback! We will take a look at the noisy refrigerator and work hard to keep making improvements.

8/10 - 좋아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
IF i had to stay again I would
I was on the 3rd floor the bathroom sink leaked but overall clean. There was nobunk pen for writing. No rug on the floor either. Handle on window curtain pull was dirty. Staff was excellent in processing my onstay and leaving. Score 9 out of 10.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Rommel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Julia C 님, 2022년 9월 18일
Thank you!

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very excellent staff
2022년 9월에 3박 숙박함
답변 제공: Julia C 님, 2022년 9월 19일
Thank you kindly!

2/10 - 너무 별로예요

Sarah

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

DONNA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room
I came in ans was surprised to have a room on the first floor. Check in was very easy and staff was accomadating. Will definitly stay there again when in the area.
2022년 9월에 2박 숙박함
답변 제공: Julia C 님, 2022년 9월 11일
Thank you! We look forward to your next visit.

10/10 - 훌륭해요

Seth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Julia C 님, 2022년 9월 11일
Thank you!

4/10 - 별로예요

Michelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Way overcharged for services provided. Room smelt bad my window view was a wall
2022년 9월에 1박 숙박함
답변 제공: Julia C 님, 2022년 9월 6일
We are so sorry that you had a disappointing experience. We invite you to contact our management with more information, and we'll do everything we can to make things right. Thank you and take care.

8/10 - 좋아요

Yitzchak

2022년 8월에 3박 숙박함

10/10 - 훌륭해요

Liliana

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

ARI

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Even if you request housekeeping it was n’t provided. Everything else was outstanding
2022년 8월에 4박 숙박함
답변 제공: Julia C 님, 2022년 9월 6일
So sorry about the housekeeping oversight, but are are very glad that you enjoyed your experience overall. Thank you!

2/10 - 너무 별로예요

Mike

2022년 8월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
Disappointed
Clean room when we got here , no housekeeping, no replacement of towels, Kleenex , toilet paper, shampoo, or soap even after making a request. Internet not great-tried to work and it kept going out. We have stayed here before many times; this experience was quite different.
2022년 8월에 3박 숙박함
답변 제공: Julia C 님, 2022년 8월 29일
We are so sorry that you had a disappointing experience. We hope you'll reach out to our management so we can extend a personal apology and do everything possible to make things right. Thank you and take care.

8/10 - 좋아요

Brittney

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved that the suites were located in back of property less noise….loved that kitchen came with supplies…pool was clean …needs better tv accomodation no channel selection …bring your own pillows…pillows were aweful
2022년 8월에 4박 숙박함
답변 제공: Julia C 님, 2022년 8월 26일
Thank you for your feedback and for being our guest. We appreciate it!

2/10 - 너무 별로예요

Jessica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible service horrible hotel in general
When we got there no one was even at the front desk. We got a room on the first floor. The photos online are definitely deceiving.. you walk into the room and it has a weird smell. I went there for my anniversary thinking it was decent at least. We go out to enjoy down the shore for a bit. We live about 2 hours away mind you. When it was time to come back and go to sleep the hotel was having a party. You would think that at least if they had a party room it would be sound proof and that wasn’t the case. The party went on until after midnight. Apparently it was for a little kid. What kids party lasts that long?! There were kids running down the hallway being unruly keeping me and my fiancé up. I asked for a refund and didn’t get it. There was a point where we called security and the guard he was so lazy. He did nothing. There were kids outside by my car being loud in the side of the hotel by my room. I asked them to have the kids keep the noise down. I felt unsafe that they could possibly do something to my car and I couldn’t sleep. We ended up leaving around 12am. Worst experience of my life. The customer is always right. The front desk could care less about your stay. What a joke of a hotel. They should close down that’s how horrible it was. Hotels.com customer service is even worse for not getting my refund back.
2022년 8월에 1박 숙박함

4/10 - 별로예요

Kelly

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I stayed in the suite I didn't like that you had to walk across the parking lot to go to the pool also if you're in the pool there's no pool house you have to go into the hotel to go to the bathroom I love the fact they had a hot tub
2022년 8월에 3박 숙박함

10/10 - 훌륭해요

Noah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gym was nice
2022년 8월에 1박 숙박함
답변 제공: Julia C 님, 2022년 8월 25일
Thank you!

8/10 - 좋아요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Julia C 님, 2022년 8월 22일
Thank you!

10/10 - 훌륭해요

Roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only problem we had was that the room was too cold. The thermostat didn't seem to work. However there were extra blankets available and appreciated.
2022년 8월에 1박 숙박함
답변 제공: Julia C 님, 2022년 8월 22일
So sorry about the temperature issues - we are investigating those - but we're so glad that you had a comfortable stay in the end!

10/10 - 훌륭해요

elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2022년 8월에 1박 숙박함
답변 제공: Julia C 님, 2022년 8월 19일
Thank you!

8/10 - 좋아요

WILLIAM

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
GOOD SIZE ROOM AND FACILITIES
2022년 8월에 2박 숙박함
답변 제공: Julia C 님, 2022년 8월 19일
Thank you very much!

8/10 - 좋아요

Elaine Van Dyke

가족 여행
별로예요: 편의 시설/서비스
Have stayed at this ramada for the past 20 years. Last two visits there was no cleaning of the room or restocking with clean cups. Coffee etc...
2022년 8월에 4박 숙박함

8/10 - 좋아요

Armar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only issue was the toilet not flushing properly. Everything else was good.
2022년 8월에 1박 숙박함
답변 제공: Julia C 님, 2022년 8월 16일
So sorry about the toilet issue. We will investigate!

6/10 - 괜찮아요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스
q
2022년 8월에 2박 숙박함

8/10 - 좋아요

Maria Amelia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Wi-Fi is not good. Goes in and off all the time. Hard to work
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 4박 숙박함
답변 제공: Julia C 님, 2022년 8월 7일
Thank you!

8/10 - 좋아요

Brian

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Quick vacay with kids
Check in was a breeze however one of my two rooms had both a strong smell of cigarettes and marijuana. Called front desk as it is a smoke free hotel and they brushed me off. During our stay I asked for extra towels and was given small “pool” towels.
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

damaris

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent service very clean
2022년 7월에 2박 숙박함
답변 제공: Julia C 님, 2022년 8월 5일
Thank you kindly!

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old dirty and dingy
The check in was fine and thats where it ended! The room smelled of smoke even though its a no smoking room. There were stains on the walls in the bathroom on both sides of the vanity. Only the shear curtains closed, the drapes were unable to be closed intentionally and the light from outside was always coming through. I was willing to put up with the curtains for a couple of nights until the old air conditioner started making a pretty loud clanking noise that went on and off all night long. Needless to say, i got about 3 hours of sleep that night. I did go to the desk and told the desk clerk and asked to be moved to another room and was told they were completely booked and gad nothing for me. No apologies for the issues and or i will get you another room tomorrow that will be better. Forgot about the 2 2x4s holding up the vanity on both sides and the faucet spun around like a top. The drain stopper was also broken off and lying on top of the vanity. Not a good experience at all and will not go back!!
2022년 8월에 2박 숙박함
답변 제공: Julia C 님, 2022년 8월 5일
We are so sorry about the issues you experienced during your stay. We have double checked the guest room and we made sure that everything is functioning correctly, but we are upset to hear that our customer service was lacking and we will discuss it with our staff. Please feel free to contact our management and we will do everything we can to make things right. Thank you and take care.

4/10 - 별로예요

Salvatore

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Lighting in the bathroom was poor. There was no notice in the room that housekeeping was only available upon request. The bar of soap for the shower was a small face bar.
2022년 7월에 2박 숙박함

8/10 - 좋아요

TERESA 님, Richmond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was comfortable and room was clean. I did not know that our room would be in a separate building from the main lobby. The entrance door to our building was never locked. Very unsafe. There was poor sound insulation from the room above or hallway.
2022년 7월에 4박 숙박함
답변 제공: Julia C 님, 2022년 7월 27일
We apologize for the issues during your stay. Those doors are normally locked - management is investigating the issue right now to ensure safety. Thank you for your feedback and for being our guest!

8/10 - 좋아요

Wilfredo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Yyy
2022년 7월에 3박 숙박함