"uday vachhani
2:05 PM (22 minutes ago)
to customersupport, travel, travel_hotels
Dear Hotels.com Customer Support,
I am writing to raise a serious complaint and demand immediate action regarding my booking for R S Hostels – Leeds (Itinerary #73153814943684) made through your platform for the night of 2nd July 2025.
I arrived at the property at 10:30 PM after a long journey, only to be told that all bookings made via Hotels.com had been cancelled — including mine. I was completely blindsided....
"Another great stay, nice free upgrade. Lovely tea and breakfast. You know its good when the locals go. Very frie dly staff. I will be back sometime very soon.
I highly recommend!"
"Perfect place to stay. Lovely view and a clean space. We couldn’t find a WI-FI code. We could have asked but we were so comfy we fell asleep! We would stay again. "
"We arrived for our stay at the property and hadn’t received the password for the lock box in order to enter the property. After numerous phone calls were ignored by the owners we had to resort to sleeping at the train station. "
"Very comfortable stay all the rooms are very unique. Sarah and Stewart are very friendly and welcoming and take pride in making your stay perfect. This is our third stay here visiting family and will be staying again "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
During your visit to Castleford, you can search for that perfect souvenir at Junction 32 Outlet Shopping Village. Discover the area's lively bars and its entertainment choices.
Pontefract Castle is located in a welcoming area of Pontefract known for its bar scene and major shopping area. If you're looking for a convenient place to stay, check out the 5 hotels and other accommodations you'll find within a mile.
What's the best place to stay close to Pontefract Castle?
Barley Mow Hotel is one of the top choices for your stay based on our traveler data, and this hotel offers free parking and a bar. It's located just a short 0.4 mi (0.7 km) from Pontefract Castle. Other good choices within 5 miles include Kings Croft Hotel and Premier Inn Pontefract North.
How many hotels can I expect to find near Pontefract Castle?
Expedia has 5 hotels and other accommodations within a mile from Pontefract Castle.
If I need to cancel the hotel reservation for my stay near Pontefract Castle, will I receive a refund?
Yes! The majority of hotel room reservations are fully refundable if you cancel prior to the accommodation's cancellation deadline, which in most cases is within 24 or 48 hours of the scheduled arrival. If your reservation is non-refundable, you might be able to still cancel and receive a refund within a 24-hour period of your booking. Put your dates in and click on "Search", then use the "fully refundable" filter to get the top deals on offer near Pontefract Castle.
Where can I learn more about changing or cancelling my trip in the area near Pontefract Castle?
For more information about picking new dates or cancelling your stay near Pontefract Castle, click here.
What can I see and do near Pontefract Castle?
You'll want to browse the exhibits at Pontefract Museum and Castleford Forum Library and Museum. Nostell Priory, All Saints Church, and Castleford Bridge are notable landmarks to explore if you're in the area. You might spend a leisurely day outdoors at Castleford Queens Park and Fitzwilliam Country Park.
