"Disappointing that room service had a hidden "tray charge" not detailed on the menu or room welcome letter. This was the only standout difference to other similar quality hotel brands where this is not a charge (or at least quoted on menu prices).
Other than this, was a great stay. "
"Great room! So comfortable and clean and very dog friendly for our special family member. We didn’t use the bar or the dining apart from breakfast which felt a little isolated although the staff who served us were busy and short staffed. The staff though were really great and very welcoming "