테라스/파티오
예약 가능 여부 확인

시스케이프 홀리데이 - 페닌슐라 아파트먼트 여행 후기

4.5 out of 5
시스케이프 홀리데이 - 페닌슐라 아파트먼트
9-13 The Esplanade, Port Douglas, QLD

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 10개 이용 후기 중 4개" "
평점 8 - 좋아요. 10개 이용 후기 중 3개" "
평점 6 - 괜찮아요. 10개 이용 후기 중 1개" "
평점 4 - 별로예요. 10개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 10개 이용 후기 중 1개" "

8.0/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

orlin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peninsula Stay
This was an amazing place to stay for adults. Very quite and cozy with all the amenities we needed.The location was perfect for walking to restaurants. Right across the street from four mile beach too.
2019년 11월에 11박 숙박함
답변 제공: Tom 님, 2019년 11월 23일
Thank you Orlin for lovely review. Glad you had a good time. Hope to see you back.

8/10 - 좋아요

Liz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location - full suite of amenitities
Lovely hotel with excellent amenities (including a cafe/restaurant looking over the beach) and excellent location right on 4 Mile Beach - great choice between a pool view or beach view rooms - terrific pool and spa area with full bar service provided (a bonus of being child-free). Our apartment needed some maintenance out on the deck/balcony, otherwise very clean and comfortable.
2019년 5월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, across the road from the beach.
Love being able to literally step out to the beach or Macrossan St. 27 degrees every day.
2018년 6월에 5박 숙박함
답변 제공: SH 님, 2018년 6월 20일
Thank you for your review, we are so very Happy you enjoyed your Holiday. Regards Seascape Holidays Management

10/10 - 훌륭해요

kenji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
周辺環境、その他すべてよかったです。
답변 제공: SH 님, 2018년 5월 17일
Thank you for staying with Seascape Holidays, It was lovely having you stay with us. Regards Seascape Holidays Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
The Peninsula is wonderfully located in a quiet spot opposite four mile beach. It’s an easy walk to restaurants, shopping and the marina. The beds are very comfortable!
2017년 12월에 8박 숙박함
답변 제공: Tom 님, 2018년 1월 9일
Thank you for your feedback

8/10 - 좋아요

Anton 님, Melbourne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and relaxing.
the room had a great balcony with access to the spa and pool. Well appointed rooms and a functional kitchenette - although a bit on the small side, but well equipped. The hotel is ideally located at the end of Macrossan St and the Esplanade opposite the 4 Mile Beach, and only a short walk to the center of town, the amenities and restaurants. Friendly staff and convenient bar and restaurant facility. Cocktails by the pool, or an early morning stroll along the 4 Mile Beach, you can appreciate this location all day.
Looking towards the Four Mile Beach
Relaxing by the pool
Sunset cruise
Mossman Gorge

6/10 - 괜찮아요

Mike 님, Sydney

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Our Stay in Port Douglas
Overall we had an enjoyable holiday although the apartment fell below expectations given the daily rate. It wasn't clear before we paid that the room was not managed by the hotel but owned and administered by a nearby holiday letting agency. Consequently, although we had access to all hotel facilities we could not charge to our account but instead had to pay as we go. The room required a re-clean a day after we checked in because it was not up to standard bearing in mind that the daily rate was almost the same as the rest of the similar type rooms in the hotel and which included breakfast. Our rate excluded breakfast. However the room was comfortable and had very nice beach views.

4/10 - 별로예요

Gill 님, Cheshire UK

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not part of the Peninsula Hotel
We thought we were booking for a stay in the Peninsula Apartment Hotel which is fabulous by the way. However, this apartment is privately owned and stayers are not supposed to use the facilities offered by the Peninsula. No free breakfast, no airport transfer, no daily service and no 24 hour reception/support despite the fact that we paid the same price. We feel deliberately misled and whilst this is no fault of the Peninsula (they are also not happy with the situation) we were disappointed with the outcome. We have booked a number of hotels with Expedia during our 5 week holiday and have not come across this before. I hope you can do something to correct this as, it seems, we are not the only people to have been duped like this.

10/10 - 훌륭해요

Lynn 님, Victoria-Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Hotel to stay for couples
Great location to beach and easy walk to shops and restaurants. Hotel was quite. Pool was great. Hotel everything such as dining -breakfast, lunch and dinner if you did not want to go anywhere else.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peninsula Apartments are atrocious! Do not book!
We thought we were booking into an apartment at the Peninsula Boutique Hotel through Expedia. Turns out we had booked a privately owned apartment, which would not have been bad thing if there had been no problems. When we raised a complaint with the hotel reception we were informed that they could do nothing to help us as the owners of Apartment 13 (I was never superstitious before now!) were not on site. We called the number we had been given to find that the apartment owner/manager Simone Ryan was on holiday and a junior member of staff took out message and relayed it to her. Despite not having spoken to us directly Simone sent an email dismissing our complaints and then did not respond to any further attempts to contact her. In fact we have not heard from her since then! We escalated the matter to Expedia who also tried to contact the owners of the apartment but to no avail. 4 days out of our precious holiday wasted trying to get a resolution to the issues. Still not resolved to this date (7 weeks after we stayed there). Absolutely the worst customer service I have ever experienced.