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컴포트 인 & 스위트 티가드 - 워싱턴 광장 근처 여행 후기

2.5 out of 5
컴포트 인 & 스위트 티가드 - 워싱턴 광장 근처
10830 SW Greenburg Rd, Tigard, OR

이용 후기

6.8
평점 10 - 훌륭해요. 1004개 이용 후기 중 262개" "
평점 8 - 좋아요. 1004개 이용 후기 중 279개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 175개" "
평점 4 - 별로예요. 1004개 이용 후기 중 135개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 153개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

JUNGHYUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안한숙박, 친절한 직원
전반적으로 문안했습니다. 직원도 친절했고요
2019년 8월에 3박 숙박함
답변 제공: Ciara 님, 2019년 9월 5일
I am glad you liked our friendly staff!

8/10 - 좋아요

Geoff

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lot of pets a little to many.
2024년 5월에 1박 숙박함

4/10 - 별로예요

Carmen 님, Ashland

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

4/10 - 별로예요

Mayra

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Margaret and Phil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the nice room and the hot breakfast.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Deidre

연인과의 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The hotel itself is a good value for the money, but the check-in person was rude and not nice. She wasput out just being there. Based on her attitude, I’d never stay there again. Why do businesses hire rude people to be the only human you come in contact with?
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 17일
We apologize for your experience and thank you for your feedback. I will speak to the staff and see where we failed here, we normally get good feedback on their service so I do apologize for this situation.

2/10 - 너무 별로예요

Keli 님, Portland

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There is no pool. There was no coffee.
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 17일
We apologize for your experience and thank you for your feedback, we apologize we have never had a pool nor advertise one. I am confused by the no coffee as we have coffee available at all times in the dining area.

4/10 - 별로예요

Roger 님, Tigard

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tons of deferred maintenance. Filthy.chair.in room. Spotty wifi. The Comfort Inn chain apparently has no standards.
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 10일
We apologize for your experience and thank you for your feedback, we will be looking into these issues you brought up to make sure our guests have the best experience we can give.

6/10 - 괜찮아요

Michelle

출장 여행, 가족 여행
좋아요: 청결 상태
Tucked into the edge of a neighborhood, good space to walk pets around the property. Was disappointed about noise level after 11 pm… staff in kitchen kept radio on so it could be heard by neighboring rooms, loud conversations in the hallway and the exit doors were propped open so every time someone entered the building the clank of the door closing would be very audible. Even after talking with kitchen staff in hall the noise continued… couldn’t sleep. I would recommend closing kitchen doors when preparing breakfast and would do prep closer to a normal breakfast time (5am) instead of 11-3…eliminating the noise altogether. Also would close the exit doors.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 10일
We apologize for your experience and thank you for your feedback, we will be looking into these issues you brought up to make sure our guests have the best experience we can give.

2/10 - 너무 별로예요

Amber

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
During my recent booking with Comfort Inn & Suites Tigard near Washington Square, I encountered an issue with the billing process. Despite not agreeing upon the cost of my stay with the reception, my card was charged $200. Additionally, I never signed a contract or received keys from the hotel and had to book elsewhere. The receptionist, understandably overwhelmed with customers, inadvertently charged me. However, they assured me that the costs would be refunded immediately or within my bank's standards. I kindly request a refund for this overcharge and appreciate your prompt attention to this matter. You can contact me at 503-545-5733 or ambie.shaver@gmail.com. Thank you for your understanding and assistance.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 10일
We apologize for your experience and thank you for your feedback. We looked into this and sent you an email showing that we are unsure what was showing on your bank but you were only charged a no show fee. Let us know if anything else we can do for you.

2/10 - 너무 별로예요

Edao

단체 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
It's ok but .
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
We would love to hear any feedback you may have.

6/10 - 괜찮아요

nicholas

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
In need of maintenance
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 5월 3일
We apologize for your experience, we unfortunately do not have a maint team, I personally have to find time to handle all repairs. We thank you for your feedback.

4/10 - 별로예요

China

2024년 4월에 7박 숙박함
답변 제공: General Manager 님, 2024년 5월 17일
We apologize for your experience and if you have any feedback we'd love to hear it.

2/10 - 너무 별로예요

Angelica

연인과의 여행
Ridiculous
2024년 4월에 1박 숙박함
답변 제공: Angela 님, 2024년 4월 18일
We apologize for your experience and if you have any feedback we'd love to hear it.

6/10 - 괜찮아요

Lorraine

가족 여행
Bathroom facilities weren’t working
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
We apologize for your experience, i am curious on furthering this feedback so i understand what part of the bathroom facilities were not working.

10/10 - 훌륭해요

Jaiden

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
fair price
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Thank you for your kind feedback and we hope to see you again!

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Thank you for your kind feedback and we hope to see you again!

8/10 - 좋아요

Helmut

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room i had was like a castle turret. Very unique.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Thank you for your kind feedback and we hope to see you again!

2/10 - 너무 별로예요

Megan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
We apologize for your experience and if you have any feedback we'd love to hear it.

2/10 - 너무 별로예요

David

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noooooo...gooooodddd
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
We apologize for your experience and would love to hear whatever feedback you have about your stay with us to help us improve.

2/10 - 너무 별로예요

Shannon

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didnt even stay here. I tried canceling 5 minutes after placing the booking. Even purchased the protection plan. To be denied a refund. The crooks stole from me that i cant afford.
2024년 4월에 1박 숙박함
답변 제공: Angela 님, 2024년 4월 8일
We apologize for your experience but it looks as though your issue is with expedia, as you did pay them, not us. We again apologize you had that experience and thank you for your feedback

4/10 - 별로예요

Curtis 님, Corvallis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Loud, loud, loud. This hotel has absolutely no sound insulation. When the people above you walk, you hear it. When the people in the next room talk, you hear it. When a dog half across the hotel barks for hours, your hear it. The mattress was also a lumpy mess.
2024년 4월에 4박 숙박함
답변 제공: Angela 님, 2024년 4월 8일
We apologize for the inconvenience and thank you for your feedback, did you inform the front desk of the noise level? We will look into making the noise level better for future guests.

6/10 - 괜찮아요

Forest

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Broken down abandoned cars taking up spaces in the tiny parking lot which already has limited parking. Dog poop everywhere around the property. The breakfast was good and the staff were fantastic.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
We apologize for your experience, we have fixed those issues you mentioned very promptly. Thank you for your feedback.

4/10 - 별로예요

Gariel

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is away from highways so exterior noise is minimal. I have 2 complaints; firstly, Upon checking in I advised the clerk that we have a dog, whereupon, she charged me an extra $20 for the dog AND an extra $20 to clean the carpet because it wasn’t a “dog friendly” room! So why not give me a “dog friendly room” to start with? The carpet in the room had serious issues never mind a light cleaning! At 11:30PM I am awakened by a noisy conversation in the lobby, as the lobby and hallway are hard surface the conversation this echoes right down the hall and into the rooms. As I poke my head out the door to request some quiet my dog escapes causing more of a ruckus. Where was the night clerk to take care of the problem before a guest has to request peace, or, was he/she part of the problem?
2024년 4월에 1박 숙박함
답변 제공: Angela 님, 2024년 4월 5일
We apologize for your experience and thank you for your feedback. First on the pet fee policy, we have a limited number of rooms that are pet friendly without additional charge, these rooms are indicated on the websites. Our staff may have been dealing with a property check or laundry etc at the time of the noise, I'll look into it. We again apologize for your experience and thank you for your feedback.

6/10 - 괜찮아요

Jeffrey

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Thought deposit was little high and no pool, But decent
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
We apologize for the inconvenience of our policy on deposit, and not having a pool. We thank you for your feedback.

4/10 - 별로예요

Brett

별로예요: 청결 상태, 직원 및 서비스
There was too much questionable activity going on at the hotel and the noise from patrons continued late into the evening.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
We apologize for your experience and thank you for your feedback, i will look into if staff are handling regular checks and enforcing our quiet time hours regularly.

8/10 - 좋아요

Amanda

가족 여행
좋아요: 편의 시설/서비스
It was a comfortable stay.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Thank you for your feedback, hope to see you again soon!

10/10 - 훌륭해요

Phoenix

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Thank you for your feedback, hope to see you again soon!

2/10 - 너무 별로예요

Heidi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was charged an extra $100 when checking in. That was not told to me when I called to find out the check in time. Also, I had already paid for the room. Our room, #107 I was told was an ADA (American Disabilities) Association approved room. The only thing ADA about it was the bathroom. The only disabled parking spot was like three spots over from the door. We were there because it was recommended to us and he'd just had eye surgery on his right eye, so we had to go back for a post op the following day. We'll not be staying there again. I may file a suit or claim against them, as my dad was injured during our stay there. There was an unneeded shelf that was at his head level and he hit the right side of his head multiple times there during our stay. There was barely any room for his wheelchair to get around. It couldn't be turned. There was internet and a chair, however, I had to work from the bathroom counter, as there was no desk area. During the night there was a loud and out of sorts guest and the conversation with what sounded like an EMT or Police officer went on for at least an hour. In the morning, My dad and I tried to explain how that couldn't be an ADA approved room and how my dad was hurt and the person at the desk just told us it was the contractors before them and that it was an ADA approved room. He didn't even care that my dad was hurt. Currently, almost a week after my dad's eye surgery to better his sight, he can only see a light, not images.
2024년 3월에 1박 숙박함
답변 제공: Angela 님, 2024년 3월 19일
We apologize for your experience and understand these things are troubling and if you'd like to contact the hotel we'd love to hear more about the situation as it has never happened before. Also the 100 deposit is only a hold, not a charge, we apologize for that confusion.

6/10 - 괜찮아요

Ali

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
We would love to know any feedback where we can improve!

10/10 - 훌륭해요

jamal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome 😎
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Thank you for your feedback, we hope to see you again soon!

8/10 - 좋아요

Vishal

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Thank you for your score, if you have any feedback we'd love to hear it.

6/10 - 괜찮아요

Sarah

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
We would love to know any feedback where we can improve!

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would stay here again. The price was good. The complimentary breakfast was good, not as good as I've had at other places but still good. The clunk the elevator makes when the door opens is concerning but I don't think it's a safety issue. The room was clean and tidy and the staff was wonderful! Very convenient access right off of the 217.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Thank you for your kind feedback and i do apologize for our elevator, no it is not a safety issue, its just an older one and having it fully modernized is a priority but logistically takes some time. We look forward to giving you a good experience again soon!

10/10 - 훌륭해요

Jennifer 님, Excelsior

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet. Staff was so nice. Everything is brand new!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Thank you for your wonderful feedback, we do hope to see you again soon to give you an even better experience!

8/10 - 좋아요

Drew

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Property was really getto had cars in the back lot half torn down and just abandon was really close to the mall
2024년 3월에 2박 숙박함
답변 제공: Angela 님, 2024년 3월 14일
We apologize for your experience in the area in which we are located wasn't to your standards, we do our best in light of this, we thank you again for your feedback.

2/10 - 너무 별로예요

Katrina 님, Renton

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Angela 님, 2024년 3월 14일
We apologize for your experience and would love to hear any feedback you may have.

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unsafe and unclean. I went inside to check in a little early but wasn't able to do so due to the low staff and rooms still not clean. Underandable and not a problem; i knew i was a little early before scheduled check-in. Receptionist was rude, it was cold in the lobby, the parking lot was dirty with several cars that had questionable occupants. The buidling itself looked rundown. After i was told i couldnt check-in, i considered that a sign and i went a mile up the road and stayed at the Embassy. I lost about $120 for the night, but me and my kids feel safer at the Embassy and i feel like i dont have to wake up every 10 minutes to check on my car.
2024년 3월에 1박 숙박함
답변 제공: Angela 님, 2024년 3월 14일
We apologize for your experience and thank you for your feedback, We do apologize that you weren't able to check in when you wished too, we do try to accommodate these requests but we unfortunately cannot always. Thank you again for your feedback.

2/10 - 너무 별로예요

Jonathan

별로예요: 직원 및 서비스
They didn’t let me check in my room
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
We apologize for this experience, i see here on the notes you were unable to provide the deposit, we understand that it is not always possible but we do have these policies in place. We thank you for your feedback.

2/10 - 너무 별로예요

Mohamed

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Angela 님, 2024년 3월 8일
we apologize for your experience and if you have any feedback we'd love to hear it.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. Amazingly comfy beds
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
We thank you for your kind feedback and we hope we have the chance to give you an even better experience next time!

6/10 - 괜찮아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Angela 님, 2024년 2월 26일
I do apologize for your experience and if you have any feedback we'd love to hear it.

2/10 - 너무 별로예요

Minghuang

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
I do apologize for your experience and if you have any feedback we'd love to hear it.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
3 star Hotel with 5 star staffing
The staff were so great and friendly and welcoming. It's an older hotel so there were some cosmetic faults. The breakfast was a pretty good standard hotel buffet, but the staff worked really hard to keep the area clean and the buffet stocked. The location is great - a safe neighborhood and very close to shopping and restaurants. A great bargain place to stay.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
We thank you for your kind feedback, and we hope to see you again!

2/10 - 너무 별로예요

Charise

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We found bed bugs and notified them immediately within 30 minutes of being in our room. The manager told us we would get a refund and then went back on their word. Please check your beds!
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
I do apologize for your experience and thank you for your feedback. If you like to discuss this situation please welcome to call the hotel and speak to me personally. We check any suspicions of this type.

2/10 - 너무 별로예요

Danniell

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I received the wrong room, room was dirty , bathtub was broken, shower barely worked. Huge loud banging upstairs , couldn’t sleep
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
I do apologize for your experience and thank you for your feedback. I would love to hear more about how the bathtub was broken if you'd reach out we can discuss further, thank you.

6/10 - 괜찮아요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had to pay an additional $100 deposit upon arrival, there is no tub in the bathroom, shower only, and the walls are pretty thin so it was pretty noisy and we never were able to make the tv work. I would have expected better for the price.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
I do apologize for your experience and thank you for your feedback. Our deposit is listed on our websites and is returned back to guests upon check out.I am curious if you contacted the front desk about the tv issue? We again apologize and thank you for your feedback.

10/10 - 훌륭해요

Elizabeth

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Thank you for your kind score, hope to see you again soon!

4/10 - 별로예요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
They either do not have or do not enforce a rule that you can’t leave dogs alone in the rooms. There were at least 10-15 dogs staying there and the ones next to us were alone and barking incessantly until their people returned at 1a. They set off other dogs too… it was liking sleeping in a dog pound. The showers are really nice. We skipped breakfast because of all the dogs in the dining area. We are not anti-dog… but do believe dog owners need to be responsible.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
I do apologize for your experience and thank you for your feedback. We agree that owners need to be more responsible and we do our best to enforce our policies but not all guests are respectful of them and it can be challenging. My team and I are working on a solution to this issue.

4/10 - 별로예요

Anne

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room I stayed in had ripped up carpet, and it was very loud. I think they’re dealing with staffing issues, but it was a pretty uncomfortable stay.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 16일
We apologize for your experience and though we do not have a maint team at the moment it isn't an excuse, we again apologize and thank you for your feedback.