6/10
Hotel has very weird layout to get to room i had. But very clean. Good bed. Room smelled good. Breakfast was good. *Big issue upon check in. Paid thru expedia but got a notice on my phone i was charged over $530 at the front desk. Went back and found out I had been checked in under another guests reservation, yet the employee blamed me for it! She (Jackie, I believe) argued with me that i had booked 3 nights when i only booked one. Then argued with me saying i did not prepay through expedia so i had to find my receipt through the app and prove it. Turns out i was right and she had checked me in under a similar last name BUT definitely not the same first name. So instead of apologizing, she said "I told you to read the form before you signed" (no she didn't. She said to fill out my car information and sign). But here is the biggest issue- she took my ID to verify me upon check in. So why would you book me under "Mike" when my ID says "Sherri"? Shifting the blame to the customer for an employees poor performance is not a good look. The amount of time i had to spend to make sure my card was refunded, coupled with the heartburn over the crappy treatment was not worth the great bed, clean room and breakfast.
Tracy
2025๋
7์์ 1๋ฐ ์๋ฐํจ