BBQ/피크닉 공간

레지던스 인 포틀랜드 에어포트 앳 캐스케이드 스테이션 여행 후기

3 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 610개 이용 후기 중 403개" "
평점 8 - 좋아요. 610개 이용 후기 중 148개" "
평점 6 - 괜찮아요. 610개 이용 후기 중 37개" "
평점 4 - 별로예요. 610개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 610개 이용 후기 중 10개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Ah ran Kim 님, 부산

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주 좋았습니다!
공항과 트램역이 가까워서 밤 늦은 시간에도 걱정 없이 사용할 수 있었습니다! 객실도 넓고 책상이나 소파가 따로 있어서 활용도가 높았습니다 아주 만족스러운 호텔이었습니다

8/10 - 좋아요

Hyungmin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room is clean and comfort. Well furnitured. Easy access to downtown. Target mart, BestBuy, Shopping mall nearby. Good choice for family trip.

10/10 - 훌륭해요

carrie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Carrie, it is fantastic to hear that you found the Residence Inn Portland Airport at Cascade Station convenient for your needs. We strive to provide top-notch experiences and appreciate you pointing out this aspect. Looking forward to your next visit!

10/10 - 훌륭해요

Angie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the location excellent customer service and nice hotel close to the airport.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Angie, we appreciate your brilliant review! It's great to hear you enjoyed the convenience of Residence Inn Portland Airport at Cascade Station's location and our excellent customer service. We're ecstatic you had such a satisfying stay. We would love to see you again on your next visit to Portland.

10/10 - 훌륭해요

elizabeth

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was so helpful, knowledgable, and fast w all transactions and requests. However no late arrival shuttle so they called a Lyft for transport from PDX, which once was done, also quick!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Elizabeth, it's heartening to know our team at Residence Inn Portland Airport at Cascade Station impressed you with their efficiency and knowledge. Their ability to swiftly arrange alternative transport for you is a testament to their commitment to guest satisfaction. Thank you for sharing, and we hope to see you again soon.

10/10 - 훌륭해요

Joy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The studio suite was huge with a kitchen. Conveniently located next to Target. The laundry room was clean and handy.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Joy, thank you for sharing your excellent experience at Residence Inn Portland Airport at Cascade Station. We are thrilled to hear that you appreciated the spaciousness of our studio suite, along with its convenient kitchen facilities. Knowing that you found the location suitable and appreciated the cleanliness and convenience of our laundry room warms our hearts. We hope to have the pleasure of welcoming you back in the near future.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Thanks for the perfect rating, Thomas! We can't wait to see you again soon for another amazing experience at Residence Inn Portland Airport at Cascade Station. Have a great day!

10/10 - 훌륭해요

Kyong Annie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Thank you for the fantastic rating, Kyong!We strive to make all of our guests feel welcome and relaxed during their time at Residence Inn Portland Airport at Cascade Station! We can't wait to see you again soon.

10/10 - 훌륭해요

Matt

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Matt, it's fantastic to hear that your stay at the Residence Inn Portland Airport at Cascade Station met your expectations. We're thrilled that our accommodations left such a positive impression. We genuinely appreciate your rating and look forward to your next stay with us.

2/10 - 너무 별로예요

Kim

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Kim, it's unfortunate to hear that your experience did not meet expectations. Your satisfaction is crucial to us and we're always striving to improve. We hope you'll consider giving us another opportunity in the future to properly serve you.

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great as always for myself & 2 kids visiting family in NE Portland for a few days. Pool, breakfast, a major department store on one side of the parking lot, PDX light rail stop on the other. We’ve stayed here a dozen times over the years, still our go-to.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Kimberly, thank you for sharing your consistently positive experiences at Residence Inn Portland Airport at Cascade Station. We are thrilled that our amenities, location, and breakfast continue to make your family visits to Portland enjoyable and convenient. We pride ourselves on being your go-to accommodation and look forward to continuing to serve you during your next return.

4/10 - 별로예요

Karen

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Karen, it's unfortunate to learn that your recent stay didn't meet your expectations. We continually strive to improve our guests' experiences, so any specifics you can provide would help us in that endeavor. We hope for another opportunity to make your future stays enjoyable.

8/10 - 좋아요

Sergio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and hotel areas were clean and well attended.
2023년 11월에 13박 숙박함
답변 제공: Customer Service 님, 2023년 12월 13일
Sergio, it's great to hear that you found our team members at the Residence Inn Portland Airport at Cascade Station to be welcoming and our property to be clean and well-maintained. We greatly appreciate your feedback and look forward to welcoming you back on your next visit to Portland.

6/10 - 괜찮아요

Heidi

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Usually great; this time, not-so-much
Usually when I stay here, it's a good experience. But this time I had to deal with Ray at the front desk. I had the bad the bad luck of interacting with him once before, and it's always a bad start to the stay. He's rude and cocky. At first I thought maybe he hated women, but I've come to the conclusion he hates people in general. The other couple that was checking in with me said they avoid him whenever possible, as well. All the other staff is great! One other thing: I reserved a two-bedroom suite with a king and a queen. The other couple complained that their bed was a double, not a queen, and that the bed skirt was king-sized so they kept tripping on it.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Heidi, it's regrettable to read about your recent experience. We always strive for a smooth check-in process and it appears we missed the mark this time. Regarding the concern about the team member at reception, be assured we'll focus on bolstering our hospitality training. We are, however, glad to know that you've had positive interactions with our other team members. As for the room details, your feedback is valuable and we'll certainly review room descriptions to ensure accuracy. We hope for another chance to improve your experience in future stays.

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very clean and ⅞:::nice looking. Staff was great. Wouldd definately recommend and stay again!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Gary, it's wonderful to hear you had such a stellar experience at Residence Inn Portland Airport at Cascade Station. We're delighted you found the hotel's cleanliness and appearance pleasing. Our team members will be happy to know they made your stay enjoyable. It's also fantastic to hear that you would recommend us and that you'd consider staying again - that's the highest compliment we can receive. Looking forward to welcoming you back soon.

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Gary, thank you for choosing the Residence Inn Portland Airport at Cascade Station and for sharing your positive experience. We're thrilled you enjoyed your stay with us and we hope to see you again soon.

6/10 - 괜찮아요

Tessa

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The bathroom floor was sticky and the mirror was hazy. The hide a bed mattress had huge bloody stains and was old and worn
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 21일
Tessa, thank you for choosing to stay with us and taking the time to provide feedback. It's disconcerting to learn that certain points, such as the condition of the bathroom and the pull-out bed, did not live up to your expectations. Rest assured that we are committed to maintaining high-quality amenities for our guests, and have shared your feedback with our dedicated team to evaluate and rectify the concerns mentioned. We hope to have another opportunity to serve you better in the future.

10/10 - 훌륭해요

Chih lun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 19일
Chih, thank you for sharing your top-rated experience at Residence Inn Portland Airport at Cascade Station. We truly appreciate your rating and we look forward to welcoming you back during your future travels.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Book your stay now!
From the warm welcome at check in, to the friendly guests and employees. This was my first time being here and I will be a returning customer! The manager and Supervisor are the best!
Decorated for my daughters 11th birthday during our stay.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
Michelle, we are thrilled to hear about your exceptional experience at Residence Inn Portland Airport at Cascade Station. Hearing that our warm welcome, the camaraderie among our guests and team members made your stay memorable is indeed encouraging. It's fantastic that our manager and supervisor made a significant impact. We eagerly await your return as a valued customer.

10/10 - 훌륭해요

MARYLEN

2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 25일
Thanks for the perfect rating, Marylen! We can't wait to see you again soon for another amazing experience at Residence Inn Portland Airport at Cascade Station. Have a great day!

6/10 - 괜찮아요

cm

2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 18일
We appreciate you taking the time to share your feedback.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed our Stay
The staff was very kind and helpful. We liked our room very much. The food was decent, and it was nice to have a little snack area in the lobby. It was conveniently located by the airport.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 14일
Linda, it's wonderful to see you enjoyed your stay at Residence Inn Portland Airport at Cascade Station. We're thrilled that our team members met your expectations and the convenience of our location added to your experience. We also appreciate you recognizing our food offerings and snack area. Thank you for choosing to stay with us, and we hope to see you again soon.

8/10 - 좋아요

Pamela 님, Cornelius

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have stayed at several Residence Inns over the years. This property was nice but somewhat run down. The front desk staff was very nice.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 10일
Pamela, thank you for choosing the Residence Inn Portland Airport at Cascade Station for your stay. We're pleased to hear that our front desk staff made you feel welcome. Regarding your comments about the property's condition, we appreciate your observation and we want to reassure you that our team is committed to making necessary improvements. We look forward to serving you again in the future.

10/10 - 훌륭해요

Eddie Mari

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fully satisfied with our stay. The kitchen makes the difference for family as it limits us from dining out.
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 8일
Eddie, thank you for taking the time to review your stay with us.It's wonderful to hear that the kitchen facilities at Residence Inn Portland Airport at Cascade Station really enhanced your experience, providing convenience for your family's needs. We hope to welcome you back in the near future. Safe travels until then!

10/10 - 훌륭해요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
So this is a weird review for me. 5 star review, but there we some issues. Our stay was a Saturday night so in checking out on Sunday, there is a bit of a skeleton front desk staff. We raised our issues with the front desk but no manager was there to address them. I get that. The FD worker gave me the manager's card. So I wrote. And he responded and he stated our stay wasn't to their standards, and took care of us/honored our request for making it right. The bottom line, though, is that no place is perfect. But it's increasingly rare that people/places own their issues. SO, a 5 star for sure!
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 14일
Thank you for the wonderful review, Patrick!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Residence Inn Portland Airport at Cascade Station. Have a wonderful day!

8/10 - 좋아요

Gianluca

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 12일
Thank you for taking the time to leave us a lovely rating, Gianluca!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Residence Inn Portland Airport at Cascade Station.

10/10 - 훌륭해요

Brian

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Many great things-bright, cheery lobby, great breakfast, room layout with amazing kitchen and pool and fire pit area to name a few!
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 21일
Brian,Thank you for taking the time to share your experience at the Residence Inn Portland Airport at Cascade Station. We are thrilled to hear that you enjoyed the many aspects our hotel has to offer. It's great to know that our bright and cheery lobby set a welcoming atmosphere for your stay.We're delighted that you found our breakfast to be enjoyable and that it provided a great start to your day. Additionally, we're glad you appreciated the room layout, including the amazing kitchen, which is designed to make our guests feel at home. Our pool and fire pit area are also wonderful places for guests to relax and unwind, and we're happy that they were to your liking.Once again, thank you for choosing the Residence Inn Portland Airport at Cascade Station, and we hope to have the pleasure of welcoming you back in the future.

6/10 - 괜찮아요

Daniela

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Breakfast was disappointing: it repeats and the omelet with cheese is awful. Waffles were good though. I don't know if they are understaffed, but they were running out of coffee, oatmeal. Some variety would be nice. Residence Inn used to have very nice breakfast. In one week we had only once cleaning in the room, even though we asked several times.
2023년 5월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 5월 27일
Daniela, thank you for taking the time to share your feedback about your recent stay. We deeply regret that our breakfast offerings did not meet your expectations. While we're glad to hear that you enjoyed our waffles, we apologize for the recurring menu items and the shortage of coffee and oatmeal. Your suggestions are invaluable, and we will make every effort to improve the variety of the breakfast being served.Regarding your concern about room cleaning, please accept our sincerest apologies for the inconvenience caused. It is unfortunate that despite your multiple requests, this service was not provided to your satisfaction. We understand the importance of maintaining cleanliness and ensuring that our guests have a comfortable stay. Rest assured that we will address this issue with our housekeeping team and take the necessary steps to prevent such occurrences in the future.We genuinely appreciate your feedback, as it helps us to improve and provide an even better experience for our guests. We hope that you will give us another opportunity to serve you better in the future. Thank you again, and we wish you safe travels.

10/10 - 훌륭해요

Kate

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Welcoming staff, comfortable room and thoughtful amenities. The only downside was that the in-room coffee maker clogged and overflowed
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 24일
Kate, thank you for taking the time to leave such a wonderful review for Residence Inn Portland Airport at Cascade Station. Your kind words are greatly appreciated, and the team is thrilled to hear about your positive experience with the welcoming staff, comfortable room, and thoughtful amenities.We take pride in providing guests with top-notch accommodation and services. It truly warms our hearts to know that our team's attentiveness, the cozy room, and the extra touches have made your stay enjoyable.However, it is regrettable to learn about the issue you encountered with the in-room coffee maker. Our sincere apologies for the inconvenience caused, and rest assured that this matter will be promptly relayed to the team to prevent any similar incidents from happening in the future. We are committed to continually enhancing our guests' experience and addressing any concerns that may arise.We look forward to welcoming you back in the future, and continuing to provide exceptional customer service and memorable experiences. Once again, thank you for your review, and we wish you a pleasant day.

10/10 - 훌륭해요

Norwyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 9일
Norwyn, thank you for leaving us a 10/10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Residence Inn Portland Airport at Cascade Station!

10/10 - 훌륭해요

Belinda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 4월 27일
Thank you for the excellent rating, Belinda!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn Portland Airport at Cascade Station! We look forward to hosting you again soon.

10/10 - 훌륭해요

Daniela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
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2023년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 4월 12일
Thank you for taking the time to leave this wonderful rating, Daniela! We hope to see you again soon at Residence Inn Portland Airport at Cascade Station so we can share yet another amazing experience!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hazard
There was hair in the bed on one of the beds. Unfortunately, we didn’t realize until we went to bed that this same bed smelled like urine. It was so powerful that I couldn't sleep.On the other bed, there were stains on the sheets. Also, the mattress on the pullout couch had mold on it. I will never stay at this location again.
2023년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 4월 11일
Thank you for sharing your feedback.We're deeply disappointed you had such challenges during your time with us. We regret that your bedding and room were not refreshed properly. We hold ourselves to a much higher standard so please know that your concerns have been addressed with the appropriate members of our team to help us rectify these problems moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

DAVID

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet
Spacious room. Quiet despite being close to light rail and the airport.
2023년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 4월 6일
Thank you for sharing with us, David!We're delighted to hear you had a fantastic time with us at Residence Inn Portland Airport at Cascade Station. We're so glad you enjoyed our spacious rooms and quiet atmosphere so much. We strive to provide our guests with the most enjoyable time possible, so this is wonderful to hear! It sounds like you had a relaxing time with us.Please come visit us again in the near future for another lovely experience!

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check-in was a breeze, the folks at the front desk were super nice, and the accommodations are great!
2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 16일
Thanks for the great review and rating, Michael!We're happy that your overall stay at Residence Inn Portland Airport at Cascade Station was enjoyable and that you were able to take advantage of our smooth check-in process. It's great that you appreciated our kind staff and well-appointed accommodations and we certainly look forward to welcoming you back again soon for another wonderful visit!Thank you again for sharing your feedback!

10/10 - 훌륭해요

David

2023년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 7일
Thank you for the fantastic rating, David!It's outstanding you had such a wonderful experience at Residence Inn Portland Airport at Cascade Station. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Corey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good choice
Good stay. Convenient, very close to airport. Overall recommend.
2023년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 1월 7일
Thank you for taking the time to leave this fantastic review, Corey!We're happy to hear you had such a wonderful experience with us at Residence Inn Portland Airport at Cascade Station and that you appreciated our prime location. We hope to host you again so we can share yet another unforgettable visit with you.Thank you again for the feedback!

10/10 - 훌륭해요

KATIE 님, EL DORADO HILLS

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

jill

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was outstanding in friendliness and customer service!!
2022년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2022년 12월 18일
Thank you for the wonderful review, Jill!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Residence Inn Portland Airport at Cascade Station.

2/10 - 너무 별로예요

Quanitta

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad service
2022년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 11월 21일
We appreciate you taking the time to share your feedback, Quanitta.We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward.We hope you'll give us another opportunity to host you in the future for a more positive experience.

10/10 - 훌륭해요

Artent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 7월 6일
Thank you for the amazing rating, Artent! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Residence Inn Portland Airport at Cascade Station soon! Thanks again for leaving your feedback!

6/10 - 괜찮아요

Teresa

2022년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 6월 29일
Thank you for taking the time to submit this feedback, Teresa. We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 - 훌륭해요

Bill

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
comfortable beds and soft towels
2022년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 6월 9일
Thank you for the excellent rating, Emily! It's fantastic to hear you enjoyed your stay at Residence Inn Portland Airport at Cascade Station so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our comfortable bedding is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon!

10/10 - 훌륭해요

Alfredo 님, White Salmon

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Trina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 3월 31일
Thank you for taking the time to leave this wonderful rating, Trina! We're so glad to know that you had an enjoyable stay with us. We strive for perfection, and your praise lets us know we're succeeding! We hope to see you again soon at Residence Inn Portland Airport at Cascade Station so we can share yet another amazing experience!

10/10 - 훌륭해요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a beautiful room, very clean and I would have said it was perfect except the toilet was wobbly when you sat down.
2022년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 4월 6일
Thank you for the kind words, Bonnie. It's excellent you enjoyed your time at Residence Inn Portland Airport at Cascade Station! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. We will be sure to address your concerns regarding our toilet with our team. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience!

8/10 - 좋아요

Janae

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has wonderful rooms. I had a room with a King bed, and a full kitchen - so nice for extended stay. Bed was comfortable, rooms were quiet and clean. The only drawback is the parking lot. It was very full and I had to park towards the back of hotel. As a person travelling alone I was a little leery of parking so far from the front doors, but all turned out okay. Hotel may charge for parking so make sure you look into that before committing.
2022년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 4월 4일
Thank you for taking the time to share your review with us, Janae. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

8/10 - 좋아요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was great. I would have been perfect with an airport shuttle.
2022년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 3월 6일
Thank you for taking the time to share your review with us, Deborah! It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Residence Inn Portland Airport at Cascade Station. Thank you and have a wonderful day!

10/10 - 훌륭해요

Darci

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best visit here so to date.
Wonderful as always! Everything was ready as soon as we showed up. Friendly service. Rooms continue to be spacious. We’ll be back always! Maybe a friendly reminder to pet owners on pet etiquette….(I am myself one who usually travels with them) that it’s not cool to leave your animal in the room to howl and bark at 6am.
2022년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 2월 16일
Thanks for the amazing review, Darci! It's lovely you enjoyed your time at Residence Inn Portland Airport at Cascade Station so much! We strive for excellence and your praise for our courteous staff and spacious accommodations lets us know we're doing our job. We're thrilled to have provided such a memorable experience for you. Please know we'll be sure to share your concerns regarding our pet policy, with the appropriate members of our team moving forward. We can't wait to see you again soon!