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Hello Henry! Thank you for staying with us at Sentinel in Portland! We appreciate you taking the time to provide the hotel positive feedback on your recent stay! Thank you for your time and we hope to see you again soon!

Thank you for staying with us at Sentinel in Portland! We appreciate you taking the time to provide the hotel positive feedback on your recent stay and we are happy to hear that we were able to exceed your expectations! Thank you for your time and we hope to see you again soon!

Thank you for your feedback. We hope you come back and visit us again soon.

Thank you for your feedback. We hope you come back and visit us again soon.

We appreciate your feedback and we hope you come back to give Sentinel another try.

Thanks for staying with us. We appreciate your feedback! We hope you come back and stay again soon.

Thank you for your feedback. We hope to see you again soon!

Dear Brenda,Thank you for sharing your wonderful experience at the Sentinel in downtown Portland, Oregon! We greatly appreciate your feedback and are thrilled to receive a perfect 5 out of 5 rating from you on Expedia.Our team takes immense pride in creating memorable stays for our guests, and it’s heartwarming to know that you enjoyed every aspect of your visit. From our comfortable and clean spaces to the friendly and accommodating staff, we strive to exceed expectations.We’re delighted that you found our fitness center well-maintained and equipped with a variety of workout options. And of course, good coffee is essential to kickstart your day—we’re glad you appreciated it!Thank you for choosing the Sentinel, and we look forward to welcoming you back soon. Should you have any further comments or suggestions, please feel free to reach out to us. Your feedback helps us continually improve and provide exceptional experiences.Warm regards,William

Dear Jessica Ann,Thank you for sharing your feedback with us. We are delighted to hear that your experience at Sentinel was exceptional. Our historic building, adorned with beautiful architecture, has been meticulously maintained to provide a unique and memorable stay for our guests.Our team takes great pride in delivering excellent service, and it’s heartwarming to know that we met your expectations. Your kind words motivate us to continue providing top-notch hospitality to all our visitors.We look forward to welcoming you back to Sentinel whenever your travels bring you to downtown Portland. If there’s anything else we can assist you with, please feel free to reach out.Warm regards,William

Dear Eamon,Thank you for taking the time to share your feedback about your recent stay at Sentinel. We appreciate your candid review, and I apologize for any inconvenience you experienced during your visit.I’m delighted to hear that you found our lobby beautiful! We take great pride in creating a welcoming and aesthetically pleasing environment for our guests. However, I’m truly sorry to learn that the premier king bed fell short of your expectations. Your comfort is our top priority, and we regret any disappointment you may have felt.Regarding the noise from the trolley outside, I apologize for the disturbance. We understand how important a good night’s sleep is, and I assure you that we are actively addressing this issue to enhance our guests’ overall experience. Your feedback is invaluable as we continuously strive to improve.As for the scene reminiscent of “My Cousin Vinny,” I appreciate your sense of humor! While we can’t promise courtroom drama, we do promise to make your next stay more enjoyable. Please consider giving us another chance, and we’ll ensure that your next visit is exceptional.Thank you once again for choosing Sentinel. We look forward to welcoming you back soon!Warm regards, William

Dear Kathy,We are delighted to receive your 5-star rating on Expedia! Thank you for choosing Sentinel for your stay in downtown Portland. It’s wonderful to know that we were able to provide you with a top-notch experience.Your satisfaction is our highest reward, and we’re thrilled that we met your expectations in every way. We hope to have the pleasure of hosting you again soon.Warm regards,William

Dear Charles,Thank you for sharing your experience at the Sentinel. We’re thrilled to hear that you appreciated the unique charm and comfort of our hotel. It’s wonderful to know that our efforts to maintain the classic feel while providing modern amenities have resonated with you.We’ve taken note of your comment regarding the TV and are looking into updates that can enhance our guests’ experience without losing the character you’ve come to enjoy.We look forward to welcoming you back soon for another stay that’s anything but ordinary.Warm regards, William

Dear Cynthia,Thank you for taking the time to share your experience at Sentinel, our exquisite hotel nestled in the heart of Downtown Portland, Oregon. As the Director of Guest Services, I am delighted to read your glowing review and extend my heartfelt gratitude.Sentinel is more than just a place to rest; it’s an immersive journey where every detail is meticulously curated to ensure our guests feel pampered and cherished. Your perfect rating of 5 out of 5 warms our hearts and reaffirms our commitment to excellence.Allow me to express my sincere appreciation for highlighting the aspects that resonated with you. Whether it was the plush bedding, the captivating artwork adorning our walls, or the personalized service from our dedicated team, we are thrilled to have exceeded your expectations.Our central location in the vibrant city of Portland provides an ideal base for exploring the cultural gems, culinary delights, and natural wonders that surround us. From the iconic Powell’s City of Books to the serene Japanese Garden, there’s something for every discerning traveler.As we strive to create memorable moments, your feedback inspires us to continue raising the bar. We look forward to welcoming you back to Sentinel on your next visit to this enchanting corner of the Pacific Northwest.Warm regards,William

Dear Angela,Thank you for sharing your wonderful experience at Sentinel with the Expedia community. We are thrilled to hear that you enjoyed your stay, and it's fantastic to know that the room and terrace exceeded your expectations. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay.We believe that the terrace offers a unique perspective of Downtown Portland, and we're glad you found it to be a valuable addition to your visit. It's always our pleasure to ensure that every aspect of your stay is nothing short of perfect.We appreciate your kind words and the time you took to write this review. Should your travels bring you back to Portland, we look forward to welcoming you again at Sentinel for another exceptional experience.Warm regards,William

Dear Akhil,First and foremost, thank you for choosing the Sentinel during your visit to Downtown Portland and for taking the time to share your experience with us. We are delighted to hear that you found our location central and convenient for your needs. At the Sentinel, we pride ourselves on providing our guests with an exceptional stay in the heart of the city, allowing easy access to Portland's vibrant culture and attractions.We understand your concerns regarding the cost of our valet parking service. Please know that our pricing is in line with the local market and reflects the premium, secure parking service we strive to offer right in the bustling downtown area. However, we are always seeking ways to enhance our guests' experience and value your feedback as part of this continuous improvement process. We will certainly take your comments into consideration as we review our services and pricing.Should your travels bring you back to Portland, we would be honored to have another opportunity to welcome you. Please feel free to reach out to our team directly for any future reservations, as we would be more than happy to assist you in finding a package that best suits your needs, including parking options. Thank you again, Akhil, for your feedback. We look forward to the opportunity to serve you better in the future.Warm regards,William

Dear Amar,Thank you for taking the time to share your experience at the Sentinel in Downtown Portland, Oregon. We are delighted you chose our hotel for your stay and appreciate the four-star rating you've given us on Expedia. At the Sentinel, we are passionately committed to providing our guests with an exceptional stay, combining the rich history of our location with modern comforts and impeccable service.We're always eager to hear what aspects of their stay our guests enjoyed the most, as well as where we might have room for improvement. Your feedback is invaluable in helping us maintain and enhance the quality of our services and facilities. If there are specific areas you believe we could improve upon or moments that made your stay memorable, we would love to hear more about your experience.Please feel free to reach out to us directly with any further comments or suggestions. We look forward to the opportunity to welcome you back to the Sentinel on your next visit to Portland. Our goal is to surpass your expectations and ensure your next stay is even more enjoyable than the last.Warm regards,William

Dear Philip,Thank you very much for taking the time to share your wonderful experience at the Sentinel, our cherished high-end historic hotel nestled in the heart of Portland. We are absolutely delighted to hear that your stay with us was a memorable one.At the Sentinel, we strive to blend the rich history of our establishment with the contemporary comforts and services that our discerning guests deserve. It is heartening to know that our efforts to create a unique and luxurious experience have been recognized and appreciated by you.Your kind words serve as a great motivation for our team, who are dedicated to ensuring that every guest feels the warmth, hospitality, and exclusive atmosphere that the Sentinel is known for. We look forward to the pleasure of welcoming you back in the near future for another exceptional stay.Warm regards,William

Dear Samuel,We are incredibly grateful for your perfect rating on Expedia. It's heartwarming to know that your experience at Sentinel was thoroughly enjoyable, and we're honored that you chose us for your stay in Downtown Portland.While your review is succinct, the impact of your satisfaction speaks volumes. Our team is dedicated to providing exceptional service and ensuring that every guest feels at home. It seems we have achieved that with you, and for that, we are proud.We would love to hear more about what made your stay special, as your feedback is invaluable in helping us continue to elevate our guest experience. Please feel free to share more about your visit the next time you're in the neighborhood.Thank you once again for your support. We eagerly anticipate the opportunity to host you in the near future for another stellar Sentinel experience.Warmest regards,William

Dear Andleeb,Thank you immensely for taking the time to share your experience at the Sentinel during your special birthday weekend. It fills us with great joy to hear that your stay was nothing short of wonderful. Our team is truly dedicated to going above and beyond for our guests, and knowing we played a part in making your celebration memorable is a reward in itself.We understand that the vibrant spirit of downtown Portland can translate into a bit of noise during the night. While the lively atmosphere is part of the charm that draws many to our doorstep, we also recognize the importance of a peaceful rest. Rest assured, we are continually exploring ways to enhance the comfort and tranquility of our guest experiences, even amidst the city's buzz.Your feedback is invaluable to us, Andleeb, as it inspires us to strive even higher in our service and offerings. We hope to welcome you back to the Sentinel soon, perhaps for your next big celebration or whenever your travels bring you back to the heart of Portland. Until then, we wish you all the best on your journeys.With warmest regards,William

Dear Mary,First and foremost, thank you so much for taking the time to share your experience with us at the Sentinel in Downtown Portland, Oregon. We are thrilled to hear that you found our property beautiful. Our team works tirelessly to maintain the aesthetic and historic charm of the Sentinel, ensuring that every corner of our hotel is not just visually appealing but also warmly welcoming to our guests.It’s reviews like yours that make all our efforts truly worthwhile. We aim to create a memorable and delightful experience for each of our guests, and we're so glad to know we've succeeded in making your stay special.Should your travels bring you back to Portland, we would be honored to welcome you again. Please do not hesitate to reach out for any future bookings or if there is anything more we can do to make your next stay even more enjoyable.Warmest regards,William

Dear Hayley,Thank you sincerely for taking the time to share your wonderful experience at the Sentinel with us and the broader community. It brings us immense joy to learn that your stay was marked by great times and that our staff, led by myself, could contribute to making your visit memorable. At the Sentinel, we strive to create a welcoming atmosphere where every guest feels valued and attended to, and knowing we achieved this with you is truly gratifying.Your kind words are a testament to the dedication and hard work of our entire team, who are passionate about delivering exceptional service and ensuring that all our guests have a delightful and unforgettable stay. We take pride in our hotel’s unique blend of historic charm and modern luxury, nestled in the heart of Downtown Portland, and it is our pleasure to share it with wonderful guests like you.We look forward to the opportunity of welcoming you back to the Sentinel on your next visit to Portland. Should you have any requests or need assistance planning your next stay, please do not hesitate to reach out.Warmest regards,William

Dear Carrie,We are absolutely delighted to receive your 5-star review! Thank you very much for taking the time to share your experience at the Sentinel in Downtown Portland, Oregon. It’s always a pleasure to hear when our guests have had a memorable stay.Our team strives to provide exceptional service and create a welcoming atmosphere that feels both luxurious and uniquely Portland. We hope we were able to make your visit truly special, from our thoughtfully designed rooms to the personalized services tailored just for you.Should your travels bring you back to our beautiful city, we would be honored to welcome you once again to the Sentinel. Please do not hesitate to reach out to us for any future stays or if there is anything more we can do to make your next visit even more remarkable.Warm regards,William

Dear Ilana,Thank you so much for taking the time to share your experience at Sentinel, and offering us a perfect rating despite some concerns. We're thrilled to hear that you found our historic hotel well-maintained and our rooms clean, nice, and comfortable. We take great pride in preserving the charm and elegance of our property, ensuring that every guest enjoys a cozy and inviting atmosphere.We understand your observations about the surrounding area and appreciate your honesty. Downtown Portland, like many urban centers, has its challenges, and we're continuously working with local businesses and city officials to contribute positively to our neighborhood's upkeep and safety. Our team makes concerted efforts to ensure the pathways around Sentinel are welcoming and clean, focusing on providing a safe and pleasant journey from our doors to the vibrant city beyond.Regarding the emails you mentioned, we aim to provide clear and thorough communication to ensure all our guests are well-informed about our policies, helping to prevent any surprises and make their stay as smooth as possible. We apologize if the tone came across as strict or unusual; your feedback is invaluable, and we will review our communication style to better match the warmth and friendliness our staff embodies in person.We're heartened to hear that you found our staff very nice during your stay. Our team is the heart of Sentinel, dedicated to offering genuine, attentive service to make our guests feel at home.Once again, thank you for choosing Sentinel for your stay in Portland. We hope to have the pleasure of welcoming you back, continuing to improve and provide an experience that not only meets but exceeds your expectations.Warmest regards,William

Dear Patricia,Thank you very much for taking the time to share your experience at Sentinel with us and the wider community. We are delighted to hear that you had a very good experience and found our hotel to your liking, alongside the warmth and friendliness of our staff. At Sentinel, we strive to create an inviting atmosphere where every guest feels valued and well-taken care of, so your kind words truly mean a lot to us.We have also taken note of your constructive feedback regarding our team's local area knowledge. Please rest assured that we view your input as an invaluable opportunity for improvement. We are committed to enhancing our staff's training to ensure they can offer comprehensive and helpful information about Downtown Portland and its myriad attractions, aiming to make every guest's stay not just comfortable, but also enriching.We look forward to the pleasure of welcoming you back to Sentinel in the future, where we hope to exceed your expectations and provide you with an even more memorable experience. Should your travels bring you back to Portland, please do not hesitate to reach out to us for any assistance or to learn more about what our beautiful city has to offer.Warmest regards,William

Dear Merissa,Thank you very much for taking the time to share your wonderful experience at the Sentinel with us and the broader community. We are thrilled to hear that your stay was nothing short of amazing and that our team made a significant positive impact on your experience. Our staff prides themselves on delivering exceptional service and kindness to all our guests, and knowing we succeeded with you is incredibly gratifying.We're also delighted to learn that you would recommend the Sentinel to others. Recommendations from our guests are the highest form of praise and a genuine testament to the hard work and dedication of our team. Rest assured, your kind words will be shared with the entire staff, as it serves as a great motivator to continue providing the high standard of hospitality we strive for.Once again, thank you for choosing the Sentinel for your stay in Downtown Portland, Oregon. We look forward to welcoming you back in the near future for another memorable experience. Should you have any requests or wish to make a future reservation, please do not hesitate to reach out to us.Warmest regards,William

Dear Leigh,Thank you very much for choosing the Sentinel during your recent visit to Downtown Portland and for taking the time to share your experience with us on Expedia. We are delighted to have had the opportunity to host you and are grateful for your generous rating.At the Sentinel, we strive to create an environment that combines the elegance of our historic setting with the vibrancy of Portland's downtown scene, ensuring every guest's stay is both memorable and comfortable. It would be wonderful to hear more about what you enjoyed during your stay, as well as any areas where you feel we could enhance our services. Your feedback is invaluable to us as it helps us to continuously improve and provide an experience that meets and exceeds our guests' expectations.Should your travels bring you back to Portland, we would be honored to welcome you again at the Sentinel. Please do not hesitate to reach out to us directly for any future reservations or if there is anything more we can do to make your next stay even more special.Warmest regards,William

Dear Ricardo,Thank you for taking the time to share your feedback regarding your recent stay at the Sentinel. We are genuinely sorry to hear that your experience did not meet your expectations and that you felt other accommodations in the area might have offered more value. We strive to provide a unique and memorable experience to all our guests through our service, amenities, and the historic charm that defines Sentinel. It's disheartening to learn we fell short of impressing you.We understand that value is paramount, and it's clear we have areas to improve upon to better match or exceed the offerings of neighboring hotels. We are continuously working on enhancing our guest experiences, including evaluating our pricing and packages to ensure they are competitive and reflective of the quality and service we aim to deliver.Your feedback is invaluable to us, Ricardo. We would love the opportunity to regain your trust and hopefully exceed your expectations in the future. Should you decide to give us another chance, please reach out to me directly. I would be more than happy to personally oversee your stay to ensure it's nothing short of exceptional.Warmest regards,William

Dear Paul,Thank you immensely for awarding Sentinel a perfect score of 5 out of 5. We are truly delighted to learn of your satisfaction and grateful for the time you took to share your experience. At Sentinel, we aspire to create an atmosphere that not only meets but exceeds the expectations of our distinguished guests. It brings us immense joy to know that we were able to provide you with an experience worthy of such high praise.Your kind words serve as a wonderful affirmation of the efforts put forth by our dedicated team, who strive every day to ensure that each guest’s stay is nothing short of exceptional. We are thrilled to hear that you found our hotel to be a beacon of hospitality in downtown Portland, Oregon. Our goal is to make every visit memorable, combining the historic charm of our location with the comfort and luxury that modern travelers seek.We sincerely hope your travels bring you back to Portland in the near future, and when they do, we look forward to welcoming you back to Sentinel with open arms. Until then, we wish you safe and pleasant journeys wherever you may go.Warm regards,William

Dear Margaret,We are truly elated to receive your generous 5-star review of the Sentinel! It fills us with immense pride and joy to know that we have succeeded in making your stay not just comfortable but memorable. Our team is passionate about delivering exceptional service and creating unique experiences for our guests, and your feedback serves as a wonderful affirmation of our efforts.Nestled in the heart of Downtown Portland, the Sentinel aims to be more than just a place to stay – we strive to be a gateway to the vibrant culture and beauty our city has to offer. We hope that during your time with us, you were able to explore and enjoy the charm of Portland to its fullest.Thank you once again for choosing the Sentinel and for taking the time to share your experience. We eagerly look forward to welcoming you back in the near future for another unforgettable journey. Should you have any special requests or need assistance planning your next visit, please do not hesitate to reach out to us.Warmest regards,William

Dear Valued Guest,We sincerely thank you for choosing Sentinel during your recent visit to Downtown Portland, Oregon, and for taking the time to share your feedback with us. It is with a sense of disappointment that we receive your rating, and we wish to extend our heartfelt apologies for any aspects of your stay that did not meet your expectations.At Sentinel, we pride ourselves on delivering an exceptional experience to all our guests, with a strong commitment to excellence in service, comfort, and hospitality. It seems we fell short of this commitment during your stay, and for that, we are truly sorry. We are keenly interested in understanding the specific areas where we did not live up to your expectations, as your insights are invaluable in guiding our efforts to enhance our service and facilities.We would be immensely grateful for the opportunity to discuss your experience in further detail. If you would be willing, please contact us at your convenience, so we can address your concerns personally and take appropriate measures to ensure your next stay with us reflects the high standards we strive to uphold.Once again, thank you for your feedback. We hope to have the honor of welcoming you back to Sentinel in the future, where we will spare no effort in delivering the outstanding service and memorable experiences you deserve.Warm regards,William

Thank you for taking the time to leave a review, we are so glad you enjoyed our cozy accommodations and felt comfortable!

We appreciate you taking the time to leave us a review. Fortune is very popular on Fridays and Saturdays, I am sorry to hear that the volume made it's way to you. Jake's Grill, the steakhouse, opens for breakfast at 7:30am and we do offer room service starting at 7am. I greatly apologize that was not made clearer and I hope you get a chance to enjoy our wonderful breakfast next time you stay at the Sentinel!

Thank you for taking the time to leave us a review, we greatly appreciate it! We look forward to hosting you again for a wonderful stay here at Sentinel.

Thank you so much for taking the time to leave this amazing review! We are so glad you felt comfortable and cozy and enjoyed all of our amenities and little wonders here at Sentinel.

We appreciate you taking the time to leave us a review. The upgrades are based on availability and unfortunately weren't available during your stay, so I do apologize. On our valet tickets we do mention that it can take upwards of 20 minutes for the car, which is why we recommend calling down beforehand to make things smoother. Thank you for bringing this to our attention, and we hope to see you again so we can give you a true Sentinel stay!

Thank you for taking the time to leave us feedback, we definitely appreciate it! I do greatly apologize that the heater woke you up multiple times during the night; when our team is made aware of the issue, we are more than happy to move to a different room. Our goal at Sentinel is for our guests to feel comfortable and safe, so during your next stay with us we will make sure that you do!

Thank you so much for taking the time to leave such a great review! It warms our hearts hearing you enjoyed your time here at Sentinel so much, that is definitely our goal! We hope to see you again soon.

Thank you so much for taking the time to leave us this review! We are glad you enjoyed your stay here at Sentinel, and we look forward to hosting you again.

Thank you for taking the time to provide us with feedback, we appreciate it. Unfortunately, being in the middle of a large metropolitan city, there is a homeless population. I greatly apologize if anything made you uncomfortable, our staff is more than happy to reach out to "Clean and Safe" with any issues surrounding the area.

We appreciate you taking the time to leave us this wonderful review! Here at Sentinel, we are so glad you felt prioritized, and we were able to provide a great and comfortable stay. We look forward to hosting you again!

Thank you for taking the time to leave a review. We are deeply sorry that your stay with us was not satisfactory, and hope that in the future we will have another chance to give you the true Sentinel experience!

Thank you so much for taking the time to give us such great feedback! We are always more than happy to help our guests with any assistance they might need, especially recommendations. And we are glad to hear that you enjoyed our steakhouse Jake's Grill as well! We hope to host you again here at Sentinel!

Dear Andrew,Thank you so much for taking the time to share your positive feedback about your recent stay at Sentinel in Downtown Portland. We are thrilled to hear that you had a fantastic experience with us and that we were able to meet your expectations.Our team works hard to provide exceptional service and create a comfortable and memorable stay for all our guests, so it's truly rewarding to receive your glowing review. We hope to welcome you back to Sentinel soon for another five-star experience.Thank you once again for choosing Sentinel, and we look forward to hosting you again in the future.Warm regards,William

Dear Nicole,Thank you for taking the time to share your experience at Sentinel. We are thrilled to receive a perfect 5-star rating from you, and we are glad to hear that you had an enjoyable stay at our hotel.At Sentinel, we strive to provide our guests with exceptional service and a comfortable stay. We are pleased to hear that our efforts have met your expectations. Our team takes great pride in providing a welcoming and hospitable environment, and we are glad that you felt well taken care of during your visit.We appreciate your kind words and hope to have the pleasure of welcoming you back to Sentinel in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you again for choosing Sentinel, and we look forward to seeing you soon.Best regards,William

Dear Frederick,Thank you immensely for awarding Sentinel with a perfect score! We are truly honored and delighted to have had the opportunity to serve you during your visit to Downtown Portland, Oregon. Our team at Sentinel takes great pride in creating an environment that is not only welcoming but also ensures that every guest experiences the highest level of satisfaction and comfort.Your generous feedback serves as a beacon of encouragement for us all and reaffirms our commitment to maintaining the standards that you so kindly appreciated. Our mission is to provide an unforgettable experience, and knowing that we have achieved this for you is our greatest reward.We eagerly look forward to welcoming you back to Sentinel on your next visit to Portland. Until then, we wish you safe and joyful travels. Please do not hesitate to reach out to us for any future reservations or if there is any way we can assist you further.Warmest regards,William

Dear Tera,Thank you for taking the time to share your review of Sentinel with us. We are thrilled to hear that your experience with us was a perfect 10 out of 10. We always strive to provide our guests with the highest quality service and amenities, and we are delighted to hear that we met your expectations.At Sentinel, we pride ourselves on our prime location in the heart of Downtown Portland, as well as our stylish and luxurious accommodations. We are thrilled to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back to Sentinel in the near future.Thank you again for your wonderful review, and we look forward to your next visit.Warm regards,William

Dear Shane,Thank you for taking the time to share your feedback following your recent stay at Sentinel. We are sorry to hear that your experience with us did not meet your expectations. We appreciate your honesty and value your comments as they help us to improve.We are committed to providing our guests with exceptional service and we apologize if we fell short during your stay. We would love to have the opportunity to speak with you further about your experience and how we can make it right. Please do not hesitate to reach out to our guest services team at your convenience.Thank you again for your review, and we hope to have the pleasure of welcoming you back to Sentinel in the future.Sincerely,William

Dear valued guest,We are deeply sorry to hear about your experience during your stay at Sentinel. We appreciate your feedback and are disappointed to learn that your stay did not meet your expectations. We take all feedback seriously and strive to ensure that our guests have a comfortable and enjoyable stay.We apologize for the slow internet connection and the condition of your hotel room. We would have appreciated it if you had let us know about these issues during your stay so we could have taken immediate action to resolve them. We would have been happy to move you to another room or address any maintenance issues that you encountered.Please accept our sincerest apologies for any inconvenience that you may have experienced. We appreciate your business and hope that you will give us another chance to serve you in the future.Sincerely,William