Dear Norah, We are delighted you had a wonderful stay at Extended Stay America, and thank you for sharing your positive feedback with us. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. We will share your feedback with our entire team, which will undoubtedly boost their morale. We strive to provide exceptional service, and your recognition of our efforts is very motivating. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear JOSE, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear BO, Thank you for selecting Extended Stay America during your trip. Reading about your experience brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

Dear Miquel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear KRISHNIA, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Emily, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Walter, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know our staff proved it. We look forward to sharing your comments with the team. Thank you for choosing Extended Stay America. We hope to welcome you again soon when you are in the city.Sincerely,Hotel Management

Dear Alan, Thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

Dear Andrew, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Thaddeus, We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We value your feedback and strive to improve our guest experience. We will address these issues appropriately, and we thank you for your patience. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Per, Thank you for taking the time to share your feedback. Please accept our apologies for the cleanliness and maintenance issues with your room. Our rooms are subject to strict standards of cleanliness, and we will address this with our respective teams to ensure it is not repeated. However, we are glad you enjoyed your room upgrade and are delighted to know it met your expectations. Thank you for your feedback, and we hope to have you stay with us again soon.Sincerely,Hotel Management

Dear Allen, Thank you for staying at Extended Stay America and posting such a generous review. It is always nice to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We apologize for not meeting your expectations at grab-and-go breakfast; we will share your comments promptly with our team to enhance our breakfast variety. Your feedback is much appreciated, and we hope you will revisit us soon.Sincerely,Hotel Management

Dear Ann, Thank you for sharing your feedback. We appreciate your insights into the aspects of our room and amenities. We'll certainly take your comments into consideration for improvements. Your comfort is important to us, and we hope to have the opportunity to provide a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Timothy, We're sorry to hear about the issues you encountered during your stay. We appreciate your feedback as it helps us improve our services. Please accept our apologies for the inconvenience. We will address these concerns to ensure a better experience for our future guests. Thank you for your understanding, and we hope you'll consider staying with us again for an improved experience. Your comfort and satisfaction are important to us.Sincerely,Hotel Management

Dear Catherine, We sincerely apologize for the inconvenience you experienced due to the overbooking situation. This is certainly not the experience we aim to provide our guests, and we understand your frustration. We will review our booking procedures to prevent such occurrences in the future. We appreciate your understanding and hope you will consider staying with us again, giving us a chance to make it up to you in the future. Your feedback is valuable, and we will strive to improve our services.Sincerely,Hotel Management

Dear Beth Ann, Thank you for being our guest during your time in the city. We are glad you could enjoy our associates' exceptional hospitality. We value your observations and have shared them with the respective parties. We hope to welcome you again soon.Sincerely,Hotel Management

Dear James, Thank you for taking the time to provide us with your feedback. We are glad to hear that we met your expectations in terms of what you were looking for and that you found our establishment to be very clean. We take the cleanliness of our establishment very seriously and are committed to maintaining the highest standards. We appreciate your business and hope to see you again soon.Sincerely,Hotel Management

Dear Melanie, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced, including the cleanliness of the room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately with our housekeeping team so that they carry out the room inspection and room preparation before check in with due diligence. We genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear DAVID, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Rickey, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is very valuable to us as we strive to improve with every visit. We greatly appreciate your comments about certain aspects of your suite which need updating. We would love for you to stay with us again, as it would be a pleasure to welcome you back.Sincerely,Hotel Management

Dear Robert, We extend our gratitude for reviewing your stay at Extended Stay America. We are glad you enjoyed our convenient location and appreciated the many restaurant choices nearby. It thrilled us that you enjoyed our friendly staff, well-appointed accommodations, and fully equipped kitchen. We are delighted you included us in your travel plans and hope to welcome you back on a future visit.Sincerely,Hotel Management

Dear Gerald, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Your feedback is shared with our team to review and correct the missed areas. Please give us another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Lynne, Thank you for choosing us. We are glad to know you like the cleanliness of our hotel. However, we are sorry that you were disappointed with your reservation. We always want our guests to have the best experience in all aspects. So we apologize that your stay was other than perfect. We will share your feedback as a tool to enhance future experiences. We hope this unfortunate situation will not prevent you from staying with us again. We look forward to hosting you in the future.Sincerely,Hotel Management

Dear Maria, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Moreover, we are sorry to learn that you were not entirely satisfied with our complimentary grab-and-go breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We hope to have the pleasure of welcoming you again whenever your travels bring you to Fishkill.Sincerely,Hotel Management

Dear Robert, Thank you for choosing us. We are sorry for letting you down. Our top motto is to provide a comfortable and relaxed hotel experience. We regret the condition of the equipment in the hotel not meeting your expectations. Also, we understand the disappointment you felt with the breakfast not being to your liking. Your feedback is vital and will be discussed with our management team to review and improve to meet the guest's expectations. Conversely, it is glad to know you were pleased with our helpful and attentive team. Everything we do aims at providing you with an excellent hotel experience, and we hope to have the chance to prove it to you on a future stay. Sincerely,Hotel Management

Dear Rafae, Please accept our apology for the alarm going off unusually and disrupting your sleep. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. Furthermore, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. Please be assured that we will follow up on your concerns to ensure we are well-poised to serve you better during your next visit, and we hope you will give us another chance.Sincerely,Hotel Management

Dear John, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. Your feedback is shared with our concerned individuals to review the areas and improve. Please give us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Frank, Thank you for taking the time to post your wonderful feedback regarding your time at Extended Stay America. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management