고급 세면용품, 헤어드라이어, 목욕가운, 슬리퍼

호텔 막시밀리안 여행 후기

5 out of 5
호텔 막시밀리안
Hastalska 14, Prague

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 1001개 이용 후기 중 767개" "
평점 8 - 좋아요. 1001개 이용 후기 중 205개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 22개" "
평점 4 - 별로예요. 1001개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 3개" "

9.6/10

청결 상태

9.8/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

8/10 - 좋아요

SEOJUN

2024년 1월에 3박 숙박함

8/10 - 좋아요

SOO JEONG

2023년 5월에 3박 숙박함
답변 제공: Guest relations manager 님, 2023년 6월 7일
Dear Soo,Thank you for taking a moment to share your experience at Maximilian Hotel. We’re glad to hearthat you were pleased with your accommodation. We hope you’ll visit us again soon.Regards,Negin Bakhshandehyar / Guest relations manager

10/10 - 훌륭해요

Nayoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
생각했던거랑은 다른지만 만족합니다.
2019년 12월에 3박 숙박함
답변 제공: Eva Chen Guest Relations 님, 2020년 1월 27일
Dear Nayoung, Thank you for sharing a positive feedback about your recent stay at Maximilian Hotel. We are glad to know you had a good time. Hope to see you again soon! Warm Regards, Your Maximilian Team

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
근처에 관광지 백화점등이 있어 매우 편리했습니다. 숙소 상태와 조식 직원 서비스모두 훌륭하였습니다.
2019년 11월에 2박 숙박함
답변 제공: Eva Chen Guest Relations 님, 2019년 12월 9일
Dear Sir/Madam, Thank you for your feedback about your recent stay at Maximilian Hotel. We are very glad to know you found our location very much convenient while you'd been exploring in the city. We are also very happy to know our breakfast served you well as we believe the plentiful buffet with the fresh & healthy concept is the right way to set out the day. Warm Regards, Your Maximilian Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 5박 숙박함
답변 제공: Eva Chen Guest Relations 님, 2019년 10월 22일
Dear Sir/Madam, Thank you for taking your time sharing your experience at Maximilian Hotel here at Expedia community. We do hope to see you again in the near future. Warm Regards, Your Maximilian Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙박후기
쌀쌀한 날씨에 숙박을 했습니다. 히터를 틀었으나 추웠습니다. 조식무료 요금을 추가했으나 무료로 이용가능한게 적었음. 크게 빵, 시리얼, 티 정도.. 위치는 시내와 가까워서 나쁘지않았습니다. 숙소 바닥청소가 잘 되지않아 지저분했으나, 나머지 청소는 괜찮았습니다.
2019년 10월에 3박 숙박함

10/10 - 훌륭해요

JONGHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 3박 숙박함

10/10 - 훌륭해요

지호

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 좋습니다
구시가지에서 가깝고 주변에 식당과 바가 많이 있어 좋았습니다
2018년 11월에 4박 숙박함
답변 제공: Ines Montes - Receptionist 님, 2018년 12월 1일
Dear 지호, Thank you very much for staying with us. I hope you had a great time in Prague. I am glad to hear that you enjoyed our privileged location: close to all the main attractions and many good restaurants around, but still in a quiet zone. Have a nice weekend. Best Regards, Ines Montes

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 3박 숙박함
답변 제공: Ines Montes - Receptionist 님, 2018년 11월 22일
Dear Guest, Thank you very much for staying with us! Ines Montes

8/10 - 좋아요

UN SAM

접근성등 대체로 만족
2018년 9월에 3박 숙박함
답변 제공: Ines Montes - Receptionist 님, 2018년 9월 21일
Dear UN SAM, Thank you for choosing Maximilian Hotel. We are happy to hear that you enjoyed our location. Everything is walking distance from the hotel. I hope you liked our lovely city. Have a nice day. Best Regards, Ines Montes

10/10 - 훌륭해요

Gunhyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 3박 숙박함
답변 제공: Ryne Parsons - Receptionist 님, 2018년 8월 16일
Dear Gunhyoung, Thank for taking the time to post this 5-star review of the Maximilian Hotel in Prague. It was our pleasure to host you and we hope to see you again! Best Regards, Ryne Parsons Receptionist - Maximilian Hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
고객을 생각하는 호텔
친절하고 조식도 좋아서 모두 좋았어요..특히 호텔로비에 시원한 물과 차를 준비해두어 오고가고 하는 길에 아무때나 마실 수 있고 슬리퍼가 구비되어 있어서도 다른 호텔과 차별화된 것 같아요.
2018년 7월에 3박 숙박함
답변 제공: Ryne Parsons - Receptionist 님, 2018년 8월 11일
Dear Guest, Thank you very much for taking the time to write this review of your experiences with us at the Maximilian Hotel in Prague. It is great to hear from you about your 5-star stay with us! If you will ever be in Prague again, it would be our pleasure to host you. I am sorry that I am unable to respond in your language but I must thank you for mentioning your satisfaction with some of our little touches. We feel that things like cold water at reception and slippers in the room are small things that make all the difference when guests remember their time in our beautiful city! Best Regards, Ryne Parsons Receptionist - Maximilian Hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 3박 숙박함
답변 제공: Ryne Parsons - Receptionist 님, 2018년 7월 6일
Dear Guest, Thank you for staying at the Maximilian Hotel in Prague. We are very glad that you enjoyed your stay and thank you for posting this 5-star review for the Hotels.com community. Best Regards, Ryne Parsons Receptionist - Maximilian Hotel

10/10 - 훌륭해요

in jung 님, Seoul, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Strongly recommend this hotel with Great Staffs...
I had a great time at this hotel..not only hotel itself is very cozy and modern but staffs were so great making me feel being cared all the time...we arrive 3 hours earlier than the check in time but they made us wait in the lounge for 30 minutes so they hurried to make our room and also check the availability then let us stay until 2pm on our check out date...I definitely will stay in this hotel again next time I go to Praha...
2018년 6월에 3박 숙박함
답변 제공: Ryne Parsons - Receptionist 님, 2018년 6월 26일
Dear In Jung, Thank you for making a stop in Prague during your holiday and for choosing the Maximilian Hotel for your accommodation. It was a pleasure to host you and we are glad that you are so satisfied! Please, if you are ever in Prague again, send us a message and we will gladly welcome you back. It was very kind of you to mention the modern and cozy atmosphere that you felt in our property. Its true that our hotel has many modern amenities and you may even be happy to know that we will be putting it through an extensive renovation in the new year. So, we encourage you to come back and check it out! We hope to see you again. Best Regards, Ryne Parsons Receptionist - Maximilian Hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 편안했네요
조금 비싸다는 느낌이지만, 깨끗하고 편안했네요. 가족 모두 의견이 같고요. 프론트 직원들 밝은 표정과 친절함이 돋보이는 곳입니다
답변 제공: Ryne Parsons - Receptionist 님, 2018년 3월 6일
Dear Guest, Thank you for taking the time to post this review of our property and for staying with us at the Maximilian Hotel in Prague. We are delighted that you enjoyed your time with us. I am sorry that I am unable to respond in your language. However, thank you for mentioning your appreciation of the attitude of our staff. Our attitude towards service and guest care is shared by every member of our team, which is why so many people say the same thing that you have about our warmth and attention. Thank you again for staying with us and we hope to see you again! Best Regards from myself and the entire Maximilian Team, Ryne Parsons Receptionist - Maximilian Hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족한 호텔
위치는 좋습니다. 구시가지도 10분이내 플로렌츠도 15분 정도 거리입니다. 호텔은 매우 깔끔하고 조식도 좋습니다. 리셉션이 24시간 운영되어 일찍 다른 지역으로 이동할 때 체크아웃이 용이했습니다. 뷰가 없지만 (다른 건물들이 보이는 뷰) 침대가 무척 푹신하고 좋습니다.
답변 제공: Ryne Parsons - Receptionist 님, 2018년 3월 5일
Dear Guest, Thank you very much for staying with us at the Maximilian Hotel in Prague. We are glad that your visit was as enjoyable for you as it was for us. Your 5-star rating is much appreciated and we hope you are able to return to Prague to stay with us again! I am sorry that I am unable to respond in your language but I would like to thank you for mentioning our close proximity to transport hubs in the city. Like you said, Florenc is only 15 minutes away. This metro and tram station is also the hub for a large portion of the regional bus companies, and since we are only 15 minutes from the main train station, it is easy for our guests to get to us and enjoy their stay in the center of this beautiful city. Thank you again for this review! Best Regards, Ryne Parsons Receptionist - Maximilian Hotel

10/10 - 훌륭해요

Seong Heon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 3박 숙박함
답변 제공: Ryne Parsons - Receptionist 님, 2018년 1월 22일
Dear Guest, Thank you for taking the time to review your experience at our property. We are glad you remember it so fondly and hope to see you again! Best Regards, Ryne Parsons Receptionist - Maximilian Hotel

10/10 - 훌륭해요

jihye 님, praha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
관광하기좋은위치
깨끗하고 친절하고 무엇보다 조용하며 관광지 중심가에 위치해서 트램 버스 이동이 너무 편리하다
2017년 12월에 4박 숙박함
답변 제공: Ryne Parsons - Receptionist 님, 2018년 1월 2일
Dear Jihye, Thank you very much for taking the time to reflect on your visit to the Maximilian and for posting this wonderful review. I am sorry, but I am unable to respond in your language. Thank you for mentioning our central location and the ease of access to the public transportation system. While it is true that many of the city's attractions are within walking distance, there are always reasons to take fast and reliable transit. And, Prague certainly has that in its public transit system and our friendly staff will help you understand and navigate its complexities. Thank you again for your review, we really do appreciate your feedback. Best Regards from my self and the entire Maximilian Team, Ryne Parsons Receptionist - Maximilian Hotel

10/10 - 훌륭해요

Sehwa Lee 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 호텔!
접근성도 뛰어나고 조식도 괜찮았다. 무엇보다 넓은 객실이 아주 마음에 든다. 프라하에 또 온다면 이곳에서 또 머물고 싶다.
2017년 11월에 6박 숙박함
Dear Sehwa Lee, Thank you for taking the time to share your experience at Maximilian Hotel. I am sorry I am not able to respond in your language. Your kind words about our property and staff are very much appreciated and from all of us, we hope that you do come back to Prague and stay with us again. Thank you for mentioning our delicious breakfast! Our kitchen staff works hard every day to feed our hungry guests and help them start their day with a hearty meal, or healthy meal, or whatever our guests desire. Thank you again for your review and we look forward to welcoming you back to Maximilian! Best regards from myself and the whole team, Ryne Parsons Receptionist - Maximilian Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조식이 매우 좋은 곳.
위치야 약간 호불호가 있겠지만 조식이 모든걸 커버함. 먹을만한거만 제공됨 .매우 좋다 딴건 딱히 지적할만한게 없음. 뷰가 거의 없다는거? 우리는 꼭대기 층이어서 좋았음
2017년 9월에 3박 숙박함
답변 제공: Ryne Parsons - Receptionist 님, 2017년 10월 25일
Dear Guest, I am sorry I am unable to respond in your language but thank you for taking the time to write a review about your experience at our property. I am very glad to hear that you enjoyed our breakfast. We receive daily compliments about it so we are very proud to provide such a great start to the day for all of our guests. On the other hand, I'm very sorry that you did not enjoy the view from your room. I hope that you were able to get out into the streets of Prague and enjoy the beauty of the city anyways. Luckily, we are only a 5 minute walk from the most historic and beautiful areas of the city. Thank you again for sharing your experience with us and future guests. We hope to see you again soon. Ryne Parsons Receptionist - Maximilian Hotel

8/10 - 좋아요

Nakyung

좋아요: 청결 상태, 직원 및 서비스
2017년 9월에 2박 숙박함

10/10 - 훌륭해요

Yun gyeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주요 관광지와 가깝고 정말 깨끗합니다. 조식도 마음에 들어요. 돈이 아깝지 않았습니다
2017년 7월에 2박 숙박함

8/10 - 좋아요

JAEMYEONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

JAEMYEONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Suherman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good clean small boutique hotel.
답변 제공: Guest Relations Maximilian Hotel 님, 2024년 5월 23일
Dear Mr.Suherman,Thank you for your kind review! We're delighted you enjoyed your stay and appreciated our hotel's cleanliness and charm. We look forward to welcoming you back soon!Best regards,Maryana SilinaGuest Relations Officer

10/10 - 훌륭해요

Donald J

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would return, fully recommend.
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Maximilian Hotel 님, 2024년 5월 23일
Dear Ms.Rotherham,Thank you for your positive feedback! It puts a smile on our faces to hear you'd return and fully recommend our hotel. We look forward to hosting you again soon!Best regards,Maryana SilinaGuest Relations Officer

8/10 - 좋아요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel is in a very convenient location to the sites in Prague. The breakfast at the hotel was good and so was the service. Our biggest complaint was the bed wasn’t comfortable and the pillows were completely flat. The lowest setting on the air conditioning was 72 and we were hot and uncomfortable while we tried to sleep.
2024년 5월에 4박 숙박함
답변 제공: Guest Relations Maximilian Hotel 님, 2024년 5월 23일
Dear Lisa,Thank you for your feedback and kind words, however, I regret to hear that you experienced issues with the air conditioning. We apologize for any inconvenience this may have caused. Please remember that our reception is available 24/7 to assist. Whether you need a fan brought to your room or a room change depending on availability, we're here to ensure your comfort during your stay. Please don't hesitate to contact us next time so we can make your visit more enjoyable. Warm Regards, Maryana SilinaGuest Relations Officer

10/10 - 훌륭해요

Alec

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel situated very close to the Old Town square, with exceedingly friendly & helpful staff.
2024년 5월에 4박 숙박함
답변 제공: Guest Relations Maximilian Hotel 님, 2024년 5월 23일
Dear Alec,Thank you for your kind words and for taking the time to share your experience with us. We are happy to hear that you enjoyed our services. Our team strives to provide the highest level of hospitality, and your feedback is very much appreciated!We hope to welcome you back soon for another wonderful stay.Best Regards, Maryana Silina Guest Relations Officer

10/10 - 훌륭해요

Graham Owain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Guest Relations Maximilian Hotel 님, 2024년 5월 14일
Thank you for sharing your experience at Maximilian Hotel! We're thrilled you enjoyed our hospitality and amenities. We can't wait to welcome you back soon!

6/10 - 괜찮아요

Wolfgang 님, Frankfurt

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Das Hotel liegt toll und alles ist recht neu und schön gestaltet. VIP Vorteil mit kostenlosen Frühstück war nicht gegeben. Ich bin im Vorfeld schon angeschrieben worden, dass es freies Frühstück nur gibt, wenn ich über die Hotelwebseite buche. Ich war überrascht aber sie wollten mir das nicht geben. Ich habe dann Expedia informiert, dass sie die Angaben anpassen sollten, aber der Kollege hat mir dann nochmal per Mail bestätigt, dass das Frühstück für Gold Member kostenfrei wäre und er sich darum kümmere. Aber das erste beim Checkin war die Frage ob das Frühstück hinzu buchen wollte. Ich habe dann den Kollegen die Mail von Expedia geschickt und sie meinten das es dann ok wäre. Beim ersten Frühstück sollte ich dann wieder die Beleg für die Kosten abzeichnen. Also mir was das zu doof. Entweder ich mache da mit und gebe die VIP Benefits frei oder ich lasse es … Auch wenn jetzt über Ostern sicher mehr Gäste im Hotel waren: beim Frühstücken hat immer was gefehlt. Kein Brot, keine Butter, keine Gläser für Saft , keine Teller usw. Was ich aber wirklich nicht gut fand war, dass die Klimaanlage nicht ging. Im Zimmer waren es immer über 24 Grad. Auf nachfrage hiess es, dass die noch auf Winter eingestellt sei und man das so schnell nicht ändern könnte. Ich sollte das Fenster aufmachen. Habe ich gemacht aber unten haben die Gäste geraucht und ich war direkt oben drüber. Schönes Hotel in guter Lage. Aber ich würde es nicht nochmal buchen.
2024년 3월에 3박 숙박함
답변 제공: Sonia Messina / Hotel Manager 님, 2024년 4월 3일
Dear Mr. Wolgang,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the confusion regarding the VIP benefits and the breakfast arrangement.As clarified prior to your arrival, each hotel selects the benefits they offer to their guests. The email you received from Expedia may not have accurately reflected the internal agreement between Expedia and our hotel and we are already in touch with them to clarify it. We understand your disappointment and frustration, and we assure you that it's our priority to ensure there are no hidden information or surprises for our guests.Regarding the breakfast experience and the availability of items, we apologize for any inconvenience caused. Your feedback regarding the breakfast service and the issues with the air conditioning has been duly noted, and we will address these concerns with our team to ensure a better experience for our guests in the future.We appreciate your valuable feedback as it helps us to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Warm regards,

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staying at Hotel Maximilian in Prague was an absolute delight! From the moment we arrived, the warm and welcoming atmosphere made us feel right at home. The staff were incredibly friendly and attentive, ensuring our every need was met with a smile. The room was spacious, beautifully decorated, and impeccably clean, providing a cozy retreat after exploring the enchanting city. The central location made it convenient to access Prague's iconic sights, and the delicious breakfast buffet offered a perfect start to each day of adventure. I highly recommend Hotel Maximilian for an unforgettable stay in Prague!
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Maximilian Hotel 님, 2024년 3월 31일
Dear David,Thank you so much for taking the time to share your experience at our hotel! We are happy to hear that your stay with us was wonderful and that you felt right at home. We truly appreciate your recommendation and are grateful for your kind words. It was a pleasure having you as our guest, and we hope to welcome you back for another stay in the future!Best Regards,Maryana SilinaGuest Relations Officer

10/10 - 훌륭해요

Simon 님, Rosenheim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Maximilian Hotel 님, 2024년 4월 19일
Dear Simon,Thank you for your rating. We appreciate your feedback. We are looking forward to welcoming you back to Prague!

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent quality
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Maximilian Hotel 님, 2024년 3월 22일
Dear Mark,We sincerely appreciate your feedback! It was a pleasure to have you as our guests. We are happy to hear you enjoyed the quality of the services during your stay with us. We can't wait for your return to exceed your expectations on the next visit!Warm regards,Your Maximilian Hotel Team

10/10 - 훌륭해요

Shenka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Maximilian Hotel 님, 2024년 4월 19일
Dear Shenka,Thank you for taking the time to rate us! We appreciate your feedback, and would love to see you back with us!

10/10 - 훌륭해요

Eliot

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous service and spa, great location, beautiful hotel and room
2024년 2월에 2박 숙박함
답변 제공: Your Maximilian Hotel Team 님, 2024년 3월 8일
Dear Eliot,Thank you for your positive feedback! We're happy to hear you enjoyed your stay and appreciated our amenities. We look forward to welcoming you back soon to repeat the perfect experience.Best Regards,Your Maximilian Hotel Team

10/10 - 훌륭해요

Ana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien ubicado, el hotel muy bonito limpio y cuidado. El personal del hotel muy amable. Muy recomendable.
2024년 2월에 3박 숙박함
답변 제공: Maximilian Hotel Team 님, 2024년 3월 2일
Querida Ana,muchisimas gracias por su reseña tan valiosa. Nos alegramos mucho por su estadía con nosotros y que nuestro hotel haya cumplido con sus expectativas. Darle un servicio formidable es siempre nuestra meta.¡Esperamos verla pronto nuevamente!Que tenga un gran día.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

DONATI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really a fantastic experience
Really a modern and nice hotel in city centre Room really clean and modern, provided so the all things (also slippers) , only a waste bin and a free water bottle was missing in the room A Bar is available in the ground floor as well as a nice quiet library in the ground floor Staff polite and available I’ll be back for sure
2024년 2월에 1박 숙박함
답변 제공: The Maximilian Team 님, 2024년 2월 15일
Dear Donati,Thank you for your positive feedback! We're happy to hear you enjoyed your stay and appreciated our amenities. Your comments about the missing items are duly noted, and we apologize for any inconvenience, but we would like to let you know that the mini bar is free of charge for our guests, and if you notice any shortcomings on our side you can always let us know, we are always happy to help! We look forward to welcoming you back soon to make it immaculate.Best Regards,Your Maximilian Team

8/10 - 좋아요

Remo

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Vitantonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super hotel
Ottimo Hotel ❤️
2024년 1월에 2박 숙박함
답변 제공: Negin Bakhshandehyar / Guest relations manager 님, 2024년 1월 23일
Daar Vitantonio,Thank you for your kind words! We're delighted to hear that you had an excellent experience at our hotel. We look forward to welcoming you back! Kind regards,Negin Bakhshandehyar / Guest Relations Manager

10/10 - 훌륭해요

Frederic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Week-end Prague Janvier 2024
Personnel accueillant et disponible. Chambre en dernier étage coquette et intelligemment aménagée.Salle d’eau moderne et classe.
2024년 1월에 2박 숙박함
답변 제공: Negin Bakhshandehyar / Guest relations manager 님, 2024년 1월 23일
Dear Fredric,Thank you for your kind words! We're delighted to hear that you had a positive experience with our welcoming and available staff. It's great to know that you enjoyed the top-floor room with stylish and intelligent furnishings, as well as the modern and classy bathroom. We appreciate your feedback, and we look forward to providing you with another excellent stay in the future.Kind regards,Negin Bakhshandehyar / Guest Relations Manager

8/10 - 좋아요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel
Our stay was brilliant, we stayed in a room on the top floor which was very spacious. Unfortunately our shower overflowed as the drain was broken which caused our room to flood into the hallway, the hotel were really quick to fix this and gave us a drinks voucher to apologise
2023년 12월에 2박 숙박함
답변 제공: Negin Bakhshandehyar / Guest relations manager 님, 2024년 1월 23일
Dear Alice,Thank you for your positive review! We're thrilled to hear that you had a lovely stay in one of our spacious top-floor rooms. We apologize for the inconvenience caused by the broken drain and the subsequent flooding. It's great to know that our team acted promptly to fix the issue, and we appreciate your understanding. We hope the drinks voucher added a little extra to your experience, and we look forward to the opportunity to welcome you back for an even smoother stay in the future!Kind regards,Negin Bakhshandehyar / Guest Relations Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We’ll be back!
What a lovely hotel. Clean, modern, not too big and great location.
2023년 12월에 2박 숙박함
답변 제공: Negin Bakhshandehyar / Guest relations manager 님, 2024년 1월 23일
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you found our hotel lovely, clean, and modern. It's great that the size and location met your expectations. We appreciate your positive feedback, and we look forward to welcoming you back on your next visit. We can't wait to host you again!Kind regards,Negin Bakhshandehyar / Guest relations manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Très bel hôtel moderne et chic, proche du centre-ville. Du cachet. Un excellent rapport qualité prix excepté pour le prix du petit déjeuner un peu élevé même si les produits servis sont d’excellente qualité. Il manque du jus d’orange frais. Le personnel de réception professionnel et rendant de très bons services.
2024년 1월에 2박 숙박함
답변 제공: Negin Bakhshandehyar / Guest relations manager 님, 2024년 1월 24일
Dear Guest,Thank you for your thoughtful feedback! We're delighted to hear that you found our hotel beautiful, modern, and chic. We appreciate your comments on the value for money, and I'd like to mention that our breakfast prices are in line with the market. Our breakfast offerings include an unlimited buffet and a la carte menu. Additionally, fresh juices, are available upon order to ensure the highest quality and freshness.We're pleased to know that our reception staff provided professional and excellent services. We look forward to welcoming you back on your next visit!Kind regards,Negin Bakhshandehyar / Guest Relations Manager

8/10 - 좋아요

Shannon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Special thanks to Antonio from the bar and restaurant, excellent hospitality. Loved the room upgrade and the way I was being treated as Expedia Gold VIP
2023년 12월에 3박 숙박함
답변 제공: Negin Bakhshandehyar / Guest relations manager 님, 2023년 12월 29일
Dear Erin,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a special and enjoyable stay, and we appreciate your positive feedback.Antonio will be delighted to know that his hospitality made a lasting impression on you. We take pride in our team's commitment to providing excellent service, and it's rewarding to hear that our guests feel well taken care of.We're pleased that you enjoyed the room upgrade, It's our goal to make each guest's experience memorable, and we're glad we could contribute to your positive memories.We look forward to the opportunity of welcoming you back for another enjoyable stay.Warm regards,Negin Bakhshandehyar / Guest Relations Manager

10/10 - 훌륭해요

Ryan 님, Chicago

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel. Perfect location to sights and the room was extremely comfortable. Highly recommend!
2023년 12월에 3박 숙박함
답변 제공: Negin Bakhshandehyar / Guest relations manager 님, 2023년 12월 25일
Dear Ryan,Thank you for your fantastic review! We're delighted to hear that you had an excellent experience at our hotel. It's great to know that you found our location perfect for exploring sights and that your room provided an extremely comfortable stay.Your recommendation means a lot to us, and we look forward to the pleasure of welcoming you back in the future.Best regards,Negin Bakhshandehyar / Guest Relations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a great stay at Hotel Maximilian! After an error with our reservation the first night, the staff was extremely accommodating and generous and made our stay very comfortable - complete with complimentary airport transfer, breakfasts, and spa treatments. The location of the hotel is perfect for a first time trip to Prague, and is very walkable to most major sites. We would not hesitate to book Hotel Maximilian again on future trips to Prague!
2023년 12월에 3박 숙박함
답변 제공: Negin Bakhshandehyar / Guest relations manager 님, 2023년 12월 20일
Dear Ms.Walker,Thank you so much for taking the time to share your experience at Hotel Maximilian! We're thrilled to hear that despite the initial hiccup with your reservation, our staff was able to make your stay enjoyable and comfortable.It's heartening to know that you appreciated the complimentary airport transfer, breakfasts, and spa treatments. We strive to provide our guests with a seamless and memorable experience, and it's wonderful to hear that we succeeded in making your stay special.We're delighted that you found our location convenient for exploring Prague, and we appreciate your kind words about our staff's generosity and accommodation. It would be a pleasure to welcome you back to Hotel Maximilian on your future trips to Prague.Thank you once again for choosing Hotel Maximilian, and we look forward to hosting you again in the future!Warm regards,Negin Bakhshandehyar / Guest Relations Manager

2/10 - 너무 별로예요

Shaw Kent

2023년 11월에 3박 숙박함
답변 제공: Negin Bakhshandehyar / Guest relations manager 님, 2023년 12월 20일
Dear Shaw Kent,We're genuinely sorry to learn that you found our property and service disappointing, even though you didn't actually stay with us. Regrettably, since you didn't show up without informing us on the first night, we had to cancel your reservation, and we were fully booked the next day. We wish you had the chance to experience our hospitality firsthand. Should your plans bring you our way again, we'd love the opportunity to provide you with a more positive experience.Warm regards,Negin Bakhshandehyar / Guest Relations Manager

10/10 - 훌륭해요

Norman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stated for 6 nights during the Christmas markets! Great location and service and great communication before the stay!
2023년 12월에 5박 숙박함
답변 제공: Negin Bakhshandehyar / Guest relations manager 님, 2023년 12월 18일
Dear Norman,Warmest greetings! We're overjoyed to hear about your fantastic 6-night stay during the Christmas markets. Your kind words about our great location, service, and pre-stay communication truly brightened our day.We can't wait to have the pleasure of welcoming you back for another memorable experience!Best regards,Negin Bakhshandehyar / Guest Relations Manager