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더 그랜드 하일랜드 호텔 여행 후기

3 out of 5
더 그랜드 하일랜드 호텔
154 S. Montezuma, Prescott, AZ

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 217개 이용 후기 중 172개" "
평점 8 - 좋아요. 217개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 217개 이용 후기 중 5개" "
평점 4 - 별로예요. 217개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 217개 이용 후기 중 2개" "

10/10

청결 상태

9.8/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Ernesto 님, Phoenix

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is nice clean and charming
2024년 3월에 1박 숙박함
답변 제공: Steve 님, 2024년 3월 17일
Ernesto, we thank you for taking the time to review our hotel and are so glad you enjoyed your stay. We hope to welcome you again to the Grand Highland Hotel!!

10/10 - 훌륭해요

Rob 님, Roanoke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel.
2024년 2월에 1박 숙박함
답변 제공: Team at the Grand Highland Hotel 님, 2024년 2월 29일
Hi Rob,Thank you for your comments and rating! We sure appreciate it!Sincerely,Team at the Grand Highland Hotel

8/10 - 좋아요

Patty

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, historic building BUT extremely small
2024년 1월에 1박 숙박함
답변 제공: Steve 님, 2024년 1월 26일
Thank you for taking the time to review the hotel. The rooms are small as it is an old historic hotel and we kept the original architecture in place. We are glad you enjoyed your stay with us and hope to see you again!

10/10 - 훌륭해요

Gina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The parking situation is not ideal but the rest of experience makes up for it.
2023년 12월에 1박 숙박함
답변 제공: Steve 님, 2023년 12월 11일
Thank you Gina for your kind review! Being in Historic Downtown Prescott the parking can be frustrating especially on the event weekends. We are glad you enjoyed stay at the Grand Highland Hotel and hope to welcome you back!

10/10 - 훌륭해요

Robert 님, Goodyear

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s quaint and comfortable. They kept the “old west” feeling with modern conveniences.
2023년 11월에 1박 숙박함
답변 제공: Steve 님, 2023년 12월 2일
Thank you so much for your review! We are glad you appreciated the old-timey feel we convey! We hope to see you the next time you visit Prescott!

10/10 - 훌륭해요

Elena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Steve was very friendly and responsive on Thanksgiving Day. Thank you. Wonderful stay.
2023년 11월에 1박 숙박함
답변 제공: Steve 님, 2023년 12월 2일
Thank you so much for your kind words. We are so happy you had a wonderful stay for Thanksgiving! Happy Holidays

10/10 - 훌륭해요

Christian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a bit spooky. Which I thought was cool.
2023년 11월에 1박 숙박함
답변 제공: Steve 님, 2023년 11월 23일
Thank you for your kind review, as an old, historic hotel and can be spooky! We hope you come visit us again the next time you are in Prescott!!

10/10 - 훌륭해요

Makenna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Noelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Vina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the historical features of the Grand Highland hotel. He kept everything as close to the original as possible. My room was quiet, and had all the features I needed. The bed was extremely comfortable in the bathroom was clean. I was not there for spending time at a spa, I was there for the environment of the area. It was safe and I feel comfortable as a single traveler
2023년 10월에 1박 숙박함
답변 제공: Steve 님, 2023년 10월 26일
Thank you Vina for your kind review. We are glad you appreciated the cleanliness of the hotel. We hope you come stay with us again the next time you are in Prescott!

10/10 - 훌륭해요

Mindy

Love the Victorian bathtub
2023년 10월에 1박 숙박함
답변 제공: Steve 님, 2023년 10월 15일
Thank you Mindy for you kind review! We hope to see you again and welcome you back to the Grand Highland Hotel

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Steve 님, 2023년 9월 29일
Thank you Dawn for your rating! We're glad you enjoyed the hotel and hope to see you again!

10/10 - 훌륭해요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really cute boutique hotel right in the middle of historic Whiskey Row. It was so nice to stay close to our favorite bars— no Uber necessary. We also loved the thoughtful little touches— light up makeup mirror and a white noise machine to help us sleep. We’d definitely stay here again.
2023년 8월에 2박 숙박함
답변 제공: the Grand Highland Hotel 님, 2023년 8월 26일
Hi Deborah,Thank you for your review! We are so happy you enjoyed your recent stay with us. We hope to welcome you back very soon!]Sincerely,Team at the Grand Highland Hotel

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All
2023년 8월에 2박 숙박함
답변 제공: Steve 님, 2023년 8월 15일
Thank you Michael for taking the time to rate our hotel!

10/10 - 훌륭해요

Todd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Steve 님, 2023년 7월 24일
Thank you for your review, we are grateful you enjoyed your stay and hope you visit us again!

8/10 - 좋아요

Tiffany

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I am going to be traveling up to Prescott for work a lot these next few weeks. I have stayed here previously, but this time around I was told that the continental breakfast is no longer available. I was hoping to continue to stay here because it is so convient and such an adorable place, but that is a game changer for me. Sorry to see the "free" food go.
2023년 7월에 1박 숙박함
답변 제공: Steve 님, 2023년 7월 8일
We are sorry to hear you won't be staying with us. Due to the rising costs of breakfasts and to keep our prices competitive management opted to cancel the continental breakfasts.

10/10 - 훌륭해요

Josh

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable and excellent location to Whiskey Row
2023년 7월에 1박 숙박함
답변 제공: Steve 님, 2023년 7월 8일
Thank you so much for taking the time to review your recent stay with us. We are happy you enjoyed your stay and the convenient location. We hope to welcome you again the next time you are in Prescott!

2/10 - 너무 별로예요

Cameron

별로예요: 숙박 시설 상태 및 시설
The second night of our stay the new owners had a DJ in the court yard. The music was so loud we could not even be in our room. This lasted until 10:30 at night. This was our anniversary weekend and it was ruined by the new owners lack of caring about their customers. When management was told they apologize and told there was nothing they could do and this is what the new owners wanted. I wound recommend staying somewhere else. Maybe when the owners lose some money they will start to think about their customers and not trying to add a night club to down town Prescott. This was an amazing hotel when under the previous owners. Very sad to see a piece of history destroyed by new owners.
답변 제공: Grand Highland Hotel 님, 2023년 6월 17일
Dear Guest.Please take our sincerely apologies for not meeting your expectations during your recent stay.As we are excited to bring the entertainments on the weekends to our guests, visitors and community we understand that the music interfered with your plans. We appreciate your feedback and can assure you that the event end time (10 pm) will be strictly enforced for the future events. Your feedback will be related to the owners as comments like yours are important for the growth of the business. On more time we are sorry that your stay wasn't what you expected.Sincerely,Team at the Grand Highland Hotel

10/10 - 훌륭해요

Jaime

2023년 5월에 1박 숙박함
답변 제공: Steve 님, 2023년 7월 24일
Thank you for reviewing our hotel and we hope to welcome you back the next time you visit Prescott!

10/10 - 훌륭해요

Jose

2023년 5월에 1박 숙박함
답변 제공: Steve 님, 2023년 7월 24일
Thank you for taking the time to review our hotel! We hope to see you again!

10/10 - 훌륭해요

Clarissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderfully clean and beautiful! An amazing stay. We will definitely be back.
2023년 3월에 1박 숙박함
답변 제공: The Grand Highland Hotel 님, 2023년 3월 31일
Dear Clarissa,Thank you for your kind words! We are so happy to know that we create an atmosphere our guests can enjoy. Sincerely,Team at The Grand Highland Hotel

10/10 - 훌륭해요

Suzanne

2023년 3월에 2박 숙박함
답변 제공: Team at The Grand Highland Hotel 님, 2023년 3월 16일
Hi Suzanne,Thank you for your rating!

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great historic feel.
2023년 1월에 1박 숙박함
답변 제공: Steve 님, 2023년 1월 30일
Thank you for your wonderful review! We are so happy you enjoyed your stay and that you appreciated the historic aspect of our hotel. We hope you come visit again!

8/10 - 좋아요

Kathy L

좋아요: 청결 상태, 직원 및 서비스
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was small, but very unique if you like old historic buildings. Super clean and comfortable. Club foot soaker tub, sound machine, breakfast delivered to your room. Beware no elevator if that is a problem for you, but only 2 floors
답변 제공: Steve 님, 2022년 11월 10일
Thank you Shannon for your wonderful review! We are so glad you enjoyed your stay with us and we hope to welcome you back again the next time you are in Prescott!

10/10 - 훌륭해요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Making up new excuses to visit Prescott for hotel
Staff was friendly and informative. Room was clean and comfy. The temperature was adjustable and the air quality was great. Super cute. Hotel offers free filtered water and ice, complimentary breakfast. My daughter has celiacs and they had gluten free options. Staff took my contact info to ensure If I left something behind, I'd get it returned. White noice machine and ear plugs were sitting on bedside table but not needed. Great location. I would absolutely recommend this place. Bed was comfy, water pressure was great, so many accommodations down to the littlest detail. You can tell the staff takes pride in their hotel.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Maury

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Alicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful historic hotel. The rooms are all beautiful, cozy, and just the right amount of space. Loved the breakfast delivered to your room in the morning. Great location! Highly recommend
2022년 8월에 2박 숙박함
답변 제공: Steve 님, 2022년 8월 20일
Thank you Alicia so much for your wonderful review! We are so pleased you enjoyed your stay. We hope to welcome you again to the Grand Highland Hotel again when you are next in Prescott!!

10/10 - 훌륭해요

Loren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Historic old property. Very rustic and cool place. Comfortable bed, pillows, towels. good air conditioner. It's right on Whiskey Row, within walking distance of all the bars and restaurants. Free parking in the parking garage RIGHT BEHIND the hotel. It was a GREAT place to stay.
2022년 8월에 1박 숙박함
답변 제공: Steve 님, 2022년 8월 13일
Thank you Loren for your review and kind words! We are so glad you enjoyed your stay with us. We hope to welcome you back to the Grand Highland Hotel the next time you are in Prescott!

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
They thought of everything! It was a beautiful room stocked with everything from ear plugs/white noise machine to artistic touches that made it a boutique hotel experience! I loved getting breakfast brought to my room!
2022년 8월에 1박 숙박함
답변 제공: Natasha 님, 2022년 8월 10일
Hi Michelle, Thank you for your feedback. It is so good to hear that we create an atmosphere our guests can enjoy! We hope to welcome you back at our hotel soon.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location Thanks
2022년 8월에 3박 숙박함
답변 제공: Natasha 님, 2022년 8월 9일
Hi James, Thank you for your feedback! Come see us again soon!

10/10 - 훌륭해요

Tammy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love the uniqueness of these restored and historic properties! A “step back in time” experience that is preferred over any of the chain hotels.
2022년 7월에 1박 숙박함
답변 제공: Natasha 님, 2022년 7월 30일
Hi Tammy, Thank you for your feedback. We are so happy to hear you enjoyed our historic property! Come see us again soon!

10/10 - 훌륭해요

Carey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Natasha 님, 2022년 7월 19일
Hi Carey, Thank you for your rating! We sure appreciate it!

10/10 - 훌륭해요

Kathy 님, San Anselmo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an old hotel but with lots of history and charm. The staff could not have been more friendly or helpful. The rooms are small but very clean with all the amenities of a 4 star hotel. Would definitely recommend this hotel. Location is perfect for seeing the sites!
2022년 6월에 1박 숙박함
답변 제공: Natasha 님, 2022년 6월 23일
Dear Kathy, Thank you for your kind words! We are so happy you enjoyed your recent stay with us and we hope to welcome you back soon! Sincerely, Natasha

4/10 - 별로예요

Goode

2022년 5월에 1박 숙박함
답변 제공: Natasha 님, 2022년 5월 17일
Dear guest, We are sorry to hear that our hotel didn't meet your expectations. As our staff is always happy to assist our guests with luggage, we understand that a historic 1903 hotel with only stair access is not a fit for everyone. One more time we apologize for any inconvenience you had to experience. Sincerely, Natasha

10/10 - 훌륭해요

Catherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient. Coffee and breakfast were great.
2022년 4월에 2박 숙박함
답변 제공: Steve 님, 2022년 4월 10일
Thank you Catherine for your kind words! We are elated you enjoyed your stay. We hope to see you again!

10/10 - 훌륭해요

Michael

2022년 3월에 1박 숙박함
답변 제공: Steve 님, 2022년 4월 1일
Thank you Michael for your rating! We hope to see you again the next time you are in Prescott.

10/10 - 훌륭해요

Irene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome stay
The hotel was very clean and very accommodating. Friendly staff, we will definitely return.
2021년 11월에 1박 숙박함
답변 제공: Steve 님, 2021년 11월 23일
Thank you for your kind words and taking the time to review our hotel. We are elated you enjoyed your stay and cannot wait to welcome you back!

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful for leisurely stay
Perfect location on Whiskey row. Lots of nearby places to see within walking distance. Historic, beautiful, interesting building. Quaint. Only 12 rooms. Absent elevator could be a problem for some people. Stairs. All rooms are 2nd floor. Free parking across the alley. Old-fashion-style deep bathtub was a pleasure. Staff was friendly and helpful.
2021년 11월에 2박 숙박함
답변 제공: Steve 님, 2021년 11월 20일
Karen, Thank you so much for taking the time to review our hotel. We are elated you enjoyed your stay with us! We hope you come see us again the next time you are in Prescott.

10/10 - 훌륭해요

yvonne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So cute, great service..love it here!! Will stay again for sure!
2021년 11월에 1박 숙박함
답변 제공: Natasha 님, 2021년 11월 5일
Hi Yvonne, Thank you for your feedback! We are so happy to know you enjoyed your recent stay with us. Come see us again soon! Sincerely, Natasha

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very helpful! Excellent hotel!
2021년 9월에 1박 숙박함
답변 제공: Natasha 님, 2021년 9월 26일
Hi John, Thank you for your feedback! We are happy to hear you enjoyed your stay with us. Come see us again soon! Sincerely, Natasha

10/10 - 훌륭해요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very historical building, with very nice details and modern comforts.
2021년 9월에 1박 숙박함
답변 제공: Steve 님, 2021년 9월 18일
Thank you for your kind words Patrick, we appreciate all the feedback we receive. We hope you come stay with us again anytime you are in the area!!!

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Natasha 님, 2021년 9월 19일
Hi Matthew, Thank you for your rating! We hope you had a wonderful stay. Come see us again soon! Sincerely, Natasha

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We took a chance on this booking because we normally stay at the larger, well-known brands (largely because we know what to expect for the most part). I liked the idea of staying right on Whiskey Row in Prescott in order to get a good vibe of the downtown area. The great reviews helped sell us on booking this. When we arrived, we were very pleased with what we found. the rooms all have themes and ours was very nicely done. Our room was small compared to the "normal" hotel room, but that didn't bother us at all. It was very clean, very well decorated, and had everything we needed for a cozy stay. The included continental breakfast was top-notch. We filled out our menu choices the night before and indicated what time we'd like it, and they delivered right to our door at the specified time. Options were plentiful and very good. The personnel were very friendly and helpful. We loved everything about our stay here and would definitely book this hotel again for our next visit to Prescott.
2021년 8월에 1박 숙박함
답변 제공: Steve 님, 2021년 8월 25일
We thank you so much for your kind words and giving our little hotel a chance!!! We are glad you enjoyed your stay. We hope you come visit us again!!!

10/10 - 훌륭해요

Krystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Such a wonderful cute hotel!! Enjoyed it!!
2021년 8월에 1박 숙박함
답변 제공: Steve 님, 2021년 8월 15일
Thank you so much for your kind words and review Krystal!! We truly appreciate your comments. We hope you come stay with us again!!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great historic charm with modern conveniences.
2021년 6월에 1박 숙박함
답변 제공: Steve 님, 2021년 7월 7일
Thank you so much for taking the time to let us know how we are doing! We take every comment to heart and do our best to make your stay with us enjoyable.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Historic clean building with stairs...no elevator.
2021년 6월에 1박 숙박함
답변 제공: Steve 님, 2021년 6월 26일
Thank you for taking the time to review the hotel. And thank you as well for realizing the unique circumstances that come with a historic hotel, including our stairs!! I will pass your kind words about our staff on to my whole team.

6/10 - 괜찮아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only complaint that I’d have were the stairs to the rooms if you have a large heavy suitcases that could be an issue
2021년 5월에 1박 숙박함
답변 제공: Natasha 님, 2021년 5월 28일
Hi Richard, Thank you for taking time to share your experience with us. We also would like to thank you for choosing our family owned hotel! We understand that our historic property (with only stair access) is not for everyone. We sincerely apologize for the inconvenience the stairs might have created. If you decide to give us another try, please don't hesitate to ask our staff for assistance. We are always happy to help! Sincerely, Natasha