숙박 시설 정면 - 저녁/밤

그레쥬에이트 프로비던스 여행 후기

4 out of 5
그레쥬에이트 프로비던스
11 Dorrance St, Providence, RI

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1614개 이용 후기 중 964개" "
평점 8 - 좋아요. 1614개 이용 후기 중 331개" "
평점 6 - 괜찮아요. 1614개 이용 후기 중 171개" "
평점 4 - 별로예요. 1614개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 1614개 이용 후기 중 67개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

??

좋아요: 청결 상태
2023년 8월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 9월 6일
We appreciate your lovely rating!The satisfaction of our guests is important to us so we can't wait to see you back again at Graduate Providence soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!The Management Team at Graduate Providence

10/10 - 훌륭해요

Jung Hee

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
학교 투어를 위해 묵었습니다. 주니어 스위트 룸인데 공간이 넓고 킹사이즈 침대 두개가 있어서 네명이 묵어도 좁지 않을 것 같습니다. 오래된 호텔이라 로비가 고풍스럽고 멋있습니다. 호텔룸은 모던하게 리노베이션 해서 오래된 느낌이 나지 않습니다. 직원들도 친절합니다. 좋은 추억입니다.
2023년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 4월 10일
멋진 리뷰 감사합니다, Jung!당신이 프로비던스 대학원에서 멋진 시간을 보냈다는 사실을 알게 되어 기쁩니다. 우리는 손님이 다시 돌아올 것을 기쁘게 생각하도록 매우 열심입니다. 게스트의 행복보다 더 중요한 것은 없기 때문에 업데이트된 장식, 멋진 팀, 넓은 숙박 시설을 즐기셨다니 매우 기쁩니다. 환상적인 리뷰에 다시 한 번 감사드립니다.다음 여행을 기대합니다!Scott A. WilliamsGeneral Manager

8/10 - 좋아요

Youngjae

2022년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 9월 9일
Thank you for the 8/10 rating, Youngjae!We are excited to see that you had an enjoyable experience at Graduate Providence. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!Scott A. WilliamsGeneral Manager

10/10 - 훌륭해요

kyuman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 8월 23일
Thank you for sharing, Kyuman! At Graduate Providence, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us. Have an outstanding day! Scott A. Williams General Manager

4/10 - 별로예요

Emilie

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

slobodan

별로예요: 편의 시설/서비스
Now and,never more Never
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Allan

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Eclectic, Fun and Spacious Rooms. You will enjoy your stay.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Allan, thank you for your glowing feedback! The team at Graduate Providence is delighted to hear that you enjoyed the eclectic and spacious rooms. We look forward to welcoming you back for another fun stay!The Management Team at Graduate Providence

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were in a 2 King suite and there was a comfortable sitting room in addition to a spacious bedroom. The location was right in the middle of downtown and a short walk over the river to RISD. We would stay here again
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Elizabeth, thank you for sharing your experience at Graduate Providence. The team is delighted to hear you enjoyed the spacious suite with its comfortable sitting area and prime downtown location. We look forward to welcoming you back on your next visit!The Management Team at Graduate Providence

8/10 - 좋아요

Jordana 님, Rio De janeiro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room near the elevator - a lot of noise
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Jordana, thank you for sharing your experience. We are glad you enjoyed your stay despite the proximity to the elevator creating some noise. The team at Graduate Providence looks forward to welcoming you back for an even better experience next time.The Management Team at Graduate Providence

6/10 - 괜찮아요

Eva

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Eva, thank you for taking the time to rate your experience. If there's any specific feedback you would like to share, please let us know. Your input is invaluable as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.The Management Team at Graduate Providence

10/10 - 훌륭해요

Robin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and location!! Historic hotel and well preserved. Decor is cool. College theme. Sitting room. Was a bit noisy on Saturday night outside. Just FYI. I would stay again despite this!
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Robin, thank you for your wonderful review! We're thrilled to hear you appreciated the distinctive charm of Graduate Providence, the collegiate-inspired decor, and our prime location. We acknowledge your remarks regarding noise and appreciate your understanding. Your willingness to return despite this minor inconvenience is the greatest compliment. We're looking forward to welcoming you back in the near future.The Management Team at Graduate Providence

10/10 - 훌륭해요

Liz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I absolutely love this place. It was historic and amazing.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Liz, we are thrilled to know that you fell in love with Graduate Providence and its incredible history. Receiving such glowing feedback from our guests truly makes our day. We cannot wait to welcome you back for another fantastic stay.The Management Team at Graduate Providence

10/10 - 훌륭해요

Mark 님, Crystal Beach

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you ever are staying in PVD this is a must property!
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Mark, thank you for your wonderful words regarding Graduate Providence. We're delighted you see our hotel as a must-visit place in Providence. Our team aims to meet every guest's expectations, so your feedback is greatly appreciated. We can't wait for your return visit.The Management Team at Graduate Providence

6/10 - 괜찮아요

Kathleen A

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The parking was ridiculously expensive. there is only instant coffee in room. The rooms were very nice, cool theme. Excellent location. Was a great 1 time experience, but just a little too pricey when you include parking. Bathroom in regular rooms are Really small. Door just about hitting toilet small..
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Kathleen, thank you for taking the time to share your insights. It seems the accommodation costs and the in-room coffee options did not meet your expectations, which we regret. It is reassuring, however, that you found our uniquely-themed rooms pleasing and our prime location advantageous. We understand that the size of our standard bathroom was not to your preference, for which we do apologize. We appreciate your feedback as it helps us to improve. We hope to have another chance to impress you in the future.The Management Team at Graduate Providence

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great vibe, great location, great room
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Carol, thank you for sharing your stellar experience at Graduate Providence! We're thrilled to hear you enjoyed the distinct ambiance, convenient location and our beautifully designed rooms. We eagerly look forward to your next visit.The Management Team at Graduate Providence

10/10 - 훌륭해요

Oscar Christiaan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved how gorgeous everything was and how convenient it was to be in the middle of everything to do in Providence! Will absolutely be staying there in the near future!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Oscar, thank you for your kind words. It's fantastic to know that you enjoyed the aesthetic beauty and central proximity of Graduate Providence. Our team members look forward to your return in the near future for another delightful experience. Safe travels until then!The Management Team at Graduate Providence

8/10 - 좋아요

Sandy W

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Sandy, thank you for your rating! We're thrilled that you had a pleasing experience at Graduate Providence. We hope to have the pleasure of welcoming you back soon!The Management Team at Graduate Providence

8/10 - 좋아요

Sonja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious room, beautiful decor, great location. The only thing was not a lot of light at the sink and a lot of activity outside the hotel as far as some noise. But there is bound to be some noise when you are in the middle of everything and it would apply to any hotels in the area. Very nice area and felt safe.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Sonja, thank you for your feedback about your stay at the Graduate Providence. We're happy to hear you appreciated your spacious room and our lovely décor. We understand your comment about lighting and noise, and we always strive to ensure the comfort of our guests. We're glad that you felt safe and enjoyed our central location. Looking forward to your next visit.The Management Team at Graduate Providence

10/10 - 훌륭해요

Rebecca

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this stylish hotel with friendly staff
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 26일
Rebecca, thank you for choosing Graduate Providence for your stay. We're delighted to hear you've enjoyed the unique flair of our hotel and found our team members to be amicable. Looking forward to welcoming you back for another pleasant experience.The Management Team at Graduate Providence

2/10 - 너무 별로예요

Mona

출장 여행
별로예요: 청결 상태, 편의 시설/서비스
Extremely bad experience. I’ve never stayed at a dirtier hotel.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 26일
Mona, we're deeply disappointed to hear about your recent experience. It's incredibly important to us that our guests feel comfortable and our accommodations are impeccably clean. Rest assured, we're taking your comments seriously and will review our housekeeping practices thoroughly. We hope for an opportunity in the future to better serve you and provide the standard of cleanliness you rightly expect.The Management Team at Graduate Providence

10/10 - 훌륭해요

Veronica 님, Houston

가족 여행
Beautiful property. Great service. Really enjoyed our stay.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Veronica, it's absolutely delightful to hear you had a wonderful stay at Graduate Providence. It's always heartening to know that our beautiful accommodations and top-notch team members contributed to your delightful visit. Thank you for taking the time to share your feedback. We eagerly anticipate your return.The Management Team at Graduate Providence

8/10 - 좋아요

carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
some wear and tear
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Carol, it's great to hear you visited us at Graduate Providence. Our hotel has a unique charm, and while some aspects may show the passage of time, it contributes to our distinctive atmosphere. We appreciate your patience, and we would love the opportunity to host you again.The Management Team at Graduate Providence

10/10 - 훌륭해요

Christopher 님, Shelton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel in the center of Providence- love to stay there again.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Christopher, thank you for the wonderful feedback! We're thrilled to hear you loved your stay at the Graduate Providence. We sincerely appreciate your comments about our beautiful location. We're looking forward to your return visit.The Management Team at Graduate Providence

6/10 - 괜찮아요

Tamara

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a gorgeously decorated property, located in an area that is convenient to a number of things. The historic nature and choice of design create a very nice first impression. The staff at check in were friendly. The rest of the experience during my stay was not as good as expected. The room was quite large, and again beautifully decorated. However, the bedding was only a sheet and a paper thin blanket. No comforter and a search of the room did not reveal any extra blankets. Solvable by calling housekeeping. What was NOT solvable was the problems with the TV. There was no channel guide in the room - there were no instructions about ANYTHING anywhere in the room that I would consider essential as a guest, like info about the area, spa menu, other amenities, parking, in room dining, etc. I found a rolling guide on the TV itself but the listed channels did not correspond to what appeared when you selected them on the TV. I called the front desk several times for help and received none. The wifi signal was weak and spotty - impossible to use the for streaming or even basic browsing. The coffee set up in the room was poor. Hot water pot and Instant coffee. Enough said... The second night someone came to look at the TV and was completely stumped. In room dining consisted of placing an order at the sports bar in the lobby and going down to pick it up. Ok, but expensive, very mediocre food. No mention that you had to bring a card with you to pay (no room charge possible).
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Tamara, we appreciate your detailed feedback. We're delighted the property's design captivated your interest and our check-in team made a positive impression. We're sorry, however, that your overall experience did not meet expectations.Understood that there were concerns related to the room's amenities, television settings, and Wi-Fi access. Rest assured, we always strive to assist guests promptly and satisfactorily. We'll certainly investigate the noted shortcomings and take necessary steps to improve these aspects.Your feedback regarding the in-room dining and coffee setup has been noted as well and we'll consider your input as we continue to enhance our services.We hope for an opportunity to ensure a more gratifying stay for you in the future.The Management Team at Graduate Providence

8/10 - 좋아요

Kristi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I only wish I could have been able to control the thermostat in my room. We like to keep the room cool and it was pretty toasty.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Kristi, we appreciate your review. Hearing that you enjoyed your stay at Graduate Providence is encouraging. For future stays, please know that our team members are always available and happy to assist with in-room temperature settings. We look forward to hosting you again, expecting to ensure even greater comfort during your next visit.The Management Team at Graduate Providence

4/10 - 별로예요

Sheralee 님, Longmeaoow

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Notified the property before I arrived that I was allergic to feathers/down and my room had 3 of 4 pillows with down. I asked for replacements but none available - finally received an additional down free pillow the next night. Nice hotel - poor management
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Sheralee, we regret to hear about the inconvenience you experienced with the pillows in your room, especially given your feather allergy. Please be assured that suitable bedding should be readily available for our guests. We appreciate your feedback about management and will use it to improve. We're glad you found the aesthetics of our property pleasing and hope that we can exceed your expectations during your next visit.The Management Team at Graduate Providence

8/10 - 좋아요

Mang

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel with history! I like the theme of the hotel with Brown University, the room keys as Student IDs with some famous Brown Alumni. The decorations is warm and the cleanness of the room and public area is wonderful. 2 things though I don’t like : 1) no complimentary coffee which is offered by most of the modern hotels now 2) the parking garage has no direct access to the hotel, you have to get out of garage and cross the street then enter the back door of the hotel( sometimes the door not working) . This is not convenient especially if the weather is bad ( we got rain during the stay). I hope they can build a tunnel or over bridge to connect.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Mang, we're grateful for your enthusiasm towards Graduate Providence's unique theme and our tribute to Brown University. We're also thrilled you appreciated the room's cleanliness and ambiance. However, we understand your concerns regarding the coffee services and parking garage access, and thank you for imparting these thoughts. Your feedback helps us as we strive to enhance the overall guest experience. Be assured that we will look into potential improvements in these areas. Thanks again, and we look forward to the opportunity to serve you in the future.The Management Team at Graduate Providence

10/10 - 훌륭해요

Pete

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Pete, we're thrilled to see your fantastic rating for Graduate Providence! Our team is dedicated to providing wonderful experiences and it seems we hit the mark during your recent stay. We hope to welcome you back soon!The Management Team at Graduate Providence

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort is “modern vintage.” You can feel its history as it dates back to the 1920s. However, it does have a modern feel to it. Staff was great. Room was spotless. The nod to the local colleges adds a nice touch. Stay here if you’re coming to Providence.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Jonathan, it's fantastic to hear that you appreciated the unique combination of historical charm and up-to-date atmosphere at Graduate Providence. We are delighted to know that you found our team members to be exceptional and the room to be impeccably clean. We're really pleased that you appreciated the nods to local academia. We eagerly look forward to your next visit.The Management Team at Graduate Providence

8/10 - 좋아요

Jeanne kateleen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was too noisy around the neighborhood people yelling their lungs out!didn’t sleep well because of it otherwise the hotel is very convenient close to everything I like the aesthetic of the hotel feels like I’m in the 1900s
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Jeanne, thank you for taking the time to share your experience at Graduate Providence. We're thrilled to hear you enjoyed our strategic location and appreciated our historic design. Regarding the external noise, we regret that your peace was disturbed and we understand how important a good night's sleep is. On your next visit, we would be happy to recommend quieter rooms that may offer a more peaceful environment. We're looking forward to hosting you again.The Management Team at Graduate Providence

10/10 - 훌륭해요

abby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property. The room was big and quiet. The restaurant was fabulous and we were able to check in early. My only gripe was the elevators - they took forever and one morning we waited 10 mins and finally used the stairs because 4 had passed us with full cars. Not a deal breaker by anymeans but annoying with luggage when trying to leave.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Abby, it's wonderful to hear that you enjoyed your stay at Graduate Providence and found our restaurant to be fabulous. We're pleased to know that your room was spacious and quiet. Regarding the delay with the elevators, we appreciate your feedback. We continuously work on improving all aspects of our guest experience, and your input helps us with that. We apologize for the inconvenience, particularly when you were trying to depart with luggage. We're delighted that this didn't overshadow your overall experience, and we hope to welcome you back soon.The Management Team at Graduate Providence

4/10 - 별로예요

Megan

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room my bridal party and I got put in had a fridge that was broken and smelled horrible. Whoever did the finishing work like the wallpaper did a terrible job and the shades and windows were broken. You couldn’t open the windows because the sirens were blaring all night. The bathroom was tiny and the shower door opened into the shower which made no sense. They need to make updates and invest in a better carpenter!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Megan, your feedback is valuable, and we're disappointed to hear about your less than perfect experience. We apologize for the inconvenience you faced with the room amenities and appreciate your comments about possible room updates. Enhancing our guest's stay is very important for us, and we'll be sure to relay your inputs to the respective team. We would be grateful for a chance to provide a more satisfactory experience on your future visits.The Management Team at Graduate Providence

2/10 - 너무 별로예요

Ryan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay was terrible I was put in a handicap accessible room right out side of the elevator which is not what I booked the bed was old and noisy I can’t take the elevator because it’s to over crowded
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Ryan, we regret to hear of your recent experience, particularly with regards to your room allocation and potential misunderstanding concerning the reservation. We believe, the bed did not offer you the comfort you expected, and for that we are genuinely concerned. In regards to the elevator situation, we understand the inconvenience this may have caused you. We appreciate your feedback, as we continuously strive to improve the overall guest experience. We hope to have another opportunity to serve you better in the future.The Management Team at Graduate Providence

10/10 - 훌륭해요

Ying

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Ying, thank you for taking the time to rate your experience at Graduate Providence. It's fantastic to see your high rating; we genuinely appreciate it. We're thrilled to have provided you with a wonderful stay, and we look forward to welcoming you back in the future.The Management Team at Graduate Providence

10/10 - 훌륭해요

Tyler

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, very nice, would recommend!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Tyler, thank you for your glowing endorsement of Graduate Providence! It's great to know you found our accommodations to be impeccably tidy and welcoming. Your recommendation means a lot to us. We hope to be your first choice when you're back in the area.The Management Team at Graduate Providence

10/10 - 훌륭해요

Eric

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Thank you for the amazing rating, Eric!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Graduate Providence soon!Thanks again for leaving your feedback!The Management Team at Graduate Providence

6/10 - 괜찮아요

Donna

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are great! Nice size for a family of 4. Would definitely come back. Only issue was that check in was a challenge. Only one person was at front desk and was very slow and not cognizant of others waiting for her. Also, game room advertised charges $$$ for most of the games. This should be free to heavily discounted for guests. Coffee shop not open in afternoon.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Donna, we're thrilled you found the rooms at Graduate Providence to be spacious and comfortable. We value your feedback about the check-in experience and the game room. Rest assured, we constantly strive to provide exceptional service and improve guests' experiences. We're glad you're considering revisiting, and we look forward to welcoming you back in the future.The Management Team at Graduate Providence

8/10 - 좋아요

James 님, Los Angeles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was very convenient, but the area felt unsafe.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
James, it's great to hear that you found the convenience of Graduate Providence enjoyable. We're sorry if the surrounding neighborhood didn't quite meet your expectations. Rest assured, our location is routinely monitored to maintain a safe environment for guests. We hope during your next visit, your perception of the area will be significantly improved. Thank you for choosing us.The Management Team at Graduate Providence

10/10 - 훌륭해요

Ted

연인과의 여행
좋아요: 편의 시설/서비스
The room was exceptional.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Ted, thank you for your wonderful review! We are thrilled to hear that you found the room at Graduate Providence to be exceptional. It's our pleasure to provide memorable experiences and we hope to welcome you back again soon!The Management Team at Graduate Providence

10/10 - 훌륭해요

Derek

반려동물 동반 여행, 가족 여행
좋아요: 편의 시설/서비스
The staff are always a great comfort and helpful
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Derek, thank you for your fantastic review. It's wonderful to hear your interactions with our team members at Graduate Providence added to your comfort. Your praise of their helpful nature is much appreciated. We look forward to welcoming you back on your next trip.The Management Team at Graduate Providence

2/10 - 너무 별로예요

Vasileios or BASILE 님, Basingstoke

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very old property
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Vasileios, we regret to hear that the charm of our historically-rich property was not up to your preference. We appreciate your feedback and hope we will have the chance to provide a better experience in the future.The Management Team at Graduate Providence

10/10 - 훌륭해요

Josh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel has something that I just really loved being the old architecture or the amazing bar I really want to go back. Room was large and clean and unique. Not typical trying to be high end things old money hotel !
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Josh, it's thrilling to hear you enjoyed your stay at the Graduate Providence! We're particularly glad you appreciated our distinctive architecture and inviting bar. We strive to maintain the authenticity and charm of our property. It's also wonderful to know you found your room spacious, pristine, and out-of-the-ordinary distinct from typical high-end designs. Can't wait to welcome you back for another memorable stay!The Management Team at Graduate Providence

10/10 - 훌륭해요

Ann Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is an old landmark hotel that has been modernized and made hip as The Graduate. Front desk help was great, park convenient right next door, room was super cool, beds suler comfortable, the area is real nice and great to walk to food, drink, shopping and general sightseeing. We lookk for to ojr next stay in Providence!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Ann Marie, thank you for sharing your experience at Graduate Providence. We appreciate your recognition of our local charm and modern take on comfort. Our team is delighted that you found the location convenient and our accommodations to your liking. We are excited to welcome you back for more enjoyable stays in the future!The Management Team at Graduate Providence

6/10 - 괜찮아요

Mel

좋아요: 직원 및 서비스, 편의 시설/서비스
The heat was broken and when I got to the room it was 81F degrees. I opened a window and left for 7 hours and when I came back the room was about 72. The space is lovely and the room is enormous but the bathroom looked aged. The following morning I had to get some work done and housekeeping opened the door without knocking and came back again (knocking this time) before my 11am checkout. All in all the property is gorgeous and the on-site restaurants are great and very convenient.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Mel, we appreciate your feedback. It seems you experienced issues with the temperature in your room and encountered an early visit from housekeeping - our sincere apologies for that. On a positive note, we're glad you were able to enjoy the spaciousness of the room and found our on-site dining options convenient and to your liking. Kindly know that we value your experience, and are working diligently to ensure all our guests have a comfortable and seamless stay. Thank you for choosing us during your trip.The Management Team at Graduate Providence

10/10 - 훌륭해요

Xianggang 님, NOVI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice area and beautiful lobby. It is a historical hotel and great place in downtown Providence. Love it,
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Xianggang, thank you for your wonderful feedback on Graduate Providence. We're thrilled to hear you admired the beauty of our lobby and appreciated our remarkable location in downtown Providence. It means a lot that you hold our historic hotel in such high regard. Gratitude for your love and support! We can't wait to welcome you back for another pleasant stay.The Management Team at Graduate Providence

10/10 - 훌륭해요

Susan 님, OSTERVILLE

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Susan, thank you for choosing Graduate Providence for your stay! It's a delight to know that your experience was pleasant and we greatly appreciate your feedback. We hope to serve you again soon!The Management Team at Graduate Providence

10/10 - 훌륭해요

Antoine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love the Graduate. The decor is fabulous and chic. We love going to Poindexter Coffee for breakfast and heading to the bar at Reiners for some great bites and drinks. We’re from New York and when we want to get away to a quaint city, and a hotel with sublime hospitality…the Graduate is where its at!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Antoine, your words are immensely appreciated! It's a delight to hear that Graduate Providence's unique decor, the inviting environment of Poindexter Coffee, and the tantalizing offering at Reiners bar added to your enjoyable stay. We're excited that our hotel's charming atmosphere and the remarkable hospitality served by our team members make it your preferred getaway from New York. We're eagerly looking forward to welcoming you back for another memorable experience.The Management Team at Graduate Providence

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the room. The place was perfect.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Carlos, thank you for your lovely review! We're thrilled to know you appreciated your stay and found the room at the Graduate Providence greatly to your liking. It's gratifying to hear that you thought our establishment was perfect. We're eager to provide another stellar experience on your next visit!The Management Team at Graduate Providence

8/10 - 좋아요

Tammy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Tammy, thank you for choosing to stay at the Graduate Providence and for taking the time to give us a rating. We're glad you found our hotel satisfying and we continuously strive to improve our services to accommodate all guests. We'd be delighted to welcome you back for another enjoyable experience in the future.The Management Team at Graduate Providence

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Christopher, thank you for your rating of the Graduate Providence. We're pleased that you found our hotel satisfactory. Should you have any specific feedback to make your next stay with us a perfect 5-star experience, feel free to share it with us. We appreciate you choosing us and we hope to see you again in the future.The Management Team at Graduate Providence