저자극성 침구, 필로우탑 침대, 객실 내 금고, 암막 커튼
예약 가능 여부 확인

페어몬트 엘 산 후안 호텔 여행 후기

5 out of 5
페어몬트 엘 산 후안 호텔
6063 Isla Verde Avenue, Carolina

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1265개 이용 후기 중 643개" "
평점 8 - 좋아요. 1265개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1265개 이용 후기 중 162개" "
평점 4 - 별로예요. 1265개 이용 후기 중 93개" "
평점 2 - 너무 별로예요. 1265개 이용 후기 중 105개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Ashton L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice place but during our stay the power repeatedly kept going out, causing the elevators to be inoperable. We had to walk to the 8th floor multiple times.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Felix

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
rebecca was exceptional outstanding service tended to all of our needs will definitely recommend and return
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Erubey 님, Norwalk

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great pool area and beach accessibility.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Ivan Alejandro Badillo 님, joliet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 7박 숙박함

8/10 - 좋아요

joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The El San Juan is simply a staple of PR. Though elegant and large in its prime real estate, it’s beginning to look weathered. The power is constantly going off, AC leaks, but the El San Juan always has a special place in my heart. It’s old world charm and just history is amazing. I would definitely keep giving it opportunities to disappoint me…it’s a huge undertaking to keep such a large expensive property in perfect condition, so for that I give them a pass.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente playa de Isla Verde y el personal atento .
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy hermoso
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property and staff were excellent. But Expedia needs to work on its communication with the property. We booked the room on Expedia over an hour before showing up at the property. The staff had no record of our booking so we had to wait over an hour in the lobby while they contacted Expedia to see if the booking was made.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Maria

좋아요: 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

8/10 - 좋아요

Marlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Older property but well kept. Nice staff. Very friendly and accommodating. My neighbors in the bungalow next door were loud at 2-5am and the walls are not completely soundproof. The room also had a wet smell to it which I have experienced before in poolside rooms. Great pools and beach. Nice breakfast buffet with a good selection.
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Marian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and helpful
2024년 5월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 18일
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

mecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love how the clean your room everyday without asking them I love the pool & the beach the hotel is beautiful food is good yes it little expensive but it worth it if u going to Pr this will be the best hotel everyone pay just to come they have day pass for the pool & beach
2024년 5월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 18일
Wow! Thank you so much for the amazing review. Clean accommodations are something you can always expect at the Fairmont El San Juan. We will definitely pass along your praise. Looking forward to your return.

4/10 - 별로예요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Our bathroom was extremely small, very uncomfortable. The rugs smelled moisty. The overall look of the hotel is old, beatiful but old , water was falling from the ceiling , the pos at the bar wouldnt accept apple pat and was outdated. Staff was great thow , and the spa is to die for.
2024년 5월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 11일
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your candid review. We're happy to know our amazing team and SPA were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 - 훌륭해요

Geneve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location has many different walkable restaurants and supermarkets. In addition, it is located across from an Enterprise car rental. The hotel is clean and the staff was extremely welcoming.
2024년 5월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 11일
Thank you for taking the time to leave us a review. We are glad that you appreciated our team and enjoyed your accommodations. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great stay!
2024년 5월에 2박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 11일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Leidy Laura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 4월에 5박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 11일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Marisa Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing and so accommodating. We were able to check in early and they made sure the stay was nothing less than wonderful
2024년 5월에 2박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 11일
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel with a great lobby, bars and casino.
2024년 4월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 11일
Thank you for the great rating and feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Darlene

2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Weston Griffith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great time
2024년 4월에 6박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 1일
Thank you for the great rating and comment regarding our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

Antonella

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 1일
Thank you for the rating of our hotel! We are glad that you seemed to have enjoyed your stay and hope to see you again very soon.

6/10 - 괜찮아요

Caryn 님, Merrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was very expensive and felt like although it underwent a renovation it wasn’t as nice as it had been in past. it has become increasingly expensive to dine and spend time at the property but the experience is less impressive. There are other places that cost less that are as nice. Not worth the $$$.
2024년 4월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 29일
We are saddened to read your review and want to extend our sincere apologies for the issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service.

8/10 - 좋아요

Betty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The villas are the best part of staying here, we upgraded and they accommodate our f needed. Thalia at desk is sweet and helpful. Frank set us up by poolside, and Alondria was very nice and helpful to keeping us fed and serving drinks , the vibe is so nice, will make my 3rd visit soon
2024년 4월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 29일
It was a delight to welcome you and we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Looking forward to many more returns!

10/10 - 훌륭해요

Jose A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing place very clean
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 29일
Cleanliness is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 - 훌륭해요

Ryan

2024년 4월에 5박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 18일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 - 괜찮아요

james

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
some of the staff like Orlando by the beach and Darren the waiter by the beach were amazing and could not be more helpful and accommodating.
2024년 4월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 25일
Your comments regarding your experience with the staff at the Fairmont El San Juan Hotel are greatly appreciated. Thank you for taking the time to provide feedback. We will share your comments with our team. This feedback will serve as an inspiration to all of our staff as we strive to continuously improve the quality of our services. I would like to thank you again for sharing your experience with us.

6/10 - 괜찮아요

Heber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 25일
We appreciate you rating our hotel! Your feedback regarding your stay at the Fairmont El San Juan Hotel would be greatly appreciated.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was amazing
2024년 4월에 7박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 23일
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Sabrina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is amazing definitely recommend this will always be my go to for the area. Great staff very knowledgeable and friendly.
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 20일
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 - 괜찮아요

Amanda

2024년 4월에 6박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 11일
Thank you for the rating of our hotel! We are disheartened at the fact that it seems that you did not enjoy your stay, at your leisure please feel free to share details of what we could have done differently so as to ensure a memorable trip.

10/10 - 훌륭해요

Annakay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 20일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

Eldrick

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great staff except for security was asked twice was I a resident there when I in fact was staying in the villas and didn’t see that interaction with anyone else except me and partner.
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 17일
We very much appreciate your feedback regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 - 훌륭해요

shawn

2024년 4월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 5월 11일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best hotel I’ve stayed at in Puerto Rico
2024년 4월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

gina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very expensive
2024년 4월에 2박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
Thank you for the rating of our hotel! We have shared with the appropriate team members so as to look into future improvements.

10/10 - 훌륭해요

SHEENA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 - 좋아요

Cherry Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Our room had a view of the casino roof and some of the plaster on the wall had come off previously. The service was very nice. The power had cut out a few times when we first arrived. There were a couple of girls stuck in the elevator while the power was cutting out and their screams were disconcerting. I believe they were ok from the ordeal. We used the stairs after that. We were rarely on the property. We had a full itinerary, exploring the island. The valet team as well as the team working the towels and pool were all very attentive. Housekeeping was always on point.
2024년 3월에 7박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay. This property is beautiful and the buildings and greenery are beautiful. Our bungalow was perfectly situated to the pool, dining, and beach, and the room was updated and lovely. Housekeeping did a wonderful job, and all of the staff were extremely friendly and polite and went above and beyond. We would definitely return!
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Staff is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 - 괜찮아요

James

가족 여행
Room's were overpriced, food was overpriced and not that good. The mosquitos and cats were terrible. I can't honestly recommend the place to anyone I care about.
2024년 4월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 4일
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the topics mentioned and prevent future occurrence.We appreciate your sharing your concerns

4/10 - 별로예요

Randy

Light would h go on out unexpectedly
2024년 3월에 3박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 4일
We apologize for the inconvenience this situation caused during your visit. The Power Company had several interruptions in the Isla Verde and surrounding areas. The property does have a generator that starts working once the power goes out and when the power returns the generator turns off automatically.We do hope this does not deter you from returning in the future.

10/10 - 훌륭해요

Stephanie 님, West Miami

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms was spacious and very nice. Loved the shampoos and soaps! I love Lelabo… had some minor inconveniences, but staff took care of it right away as well as customer service. I would more than gladly stay at this property again.
2024년 3월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.

8/10 - 좋아요

frankie

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 4일
Thank you for rating your most recent stay with us. We look forward to seeing you again.

4/10 - 별로예요

Kenneth

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A beautiful wine & beverage refrigerator… empty. Not just mine, all rooms, empty. Unacceptable especially for a hotel claiming to be a Fairmont. Check-in took over 1/2hr with only 4 others in front of me. After a long day of circling in the air and being diverted to PR, just wanted a relatively simple check-in and cold water. $700 does NOT justify this hotel AT ALL!
2024년 3월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 3월 31일
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns.

6/10 - 괜찮아요

Tara

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Overpriced, the hotel smells of mildew and needs to be cleaned up and painted. Limited dining that was very expensive and not very good. The staff were friendly and spa was good (but very expensive). Stay at the Marriott for a better experience
2024년 3월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 3월 31일
Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service. We appreciate you taking the time to share.

8/10 - 좋아요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was very expensive. The pools were nice. Staff were very friendly. Our room was nice but needed cosmetic work. My biggest complaint was there was a constant sewer smell by our pool room suites. Restaurant in the hotel were food. Cana for dinner was good I had the sword fish. Il Sole Pizzeria Was the best food on the property. Banyan tree side grill by the pool had good fish tacos and chicken sandwich. Casino was small but ok. We won a little but not as much as we do at bigger casinos.
2024년 3월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 24일
It was a delight to welcome you to the property and we appreciate your review. We're happy to know our amazing team and delicious food options were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 - 좋아요

Stacy 님, West Salem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 24일
Thank you for rating the property. We will share with the team so that we can continue focus on improving for guest satisfaction.

2/10 - 너무 별로예요

Nia

2024년 3월에 2박 숙박함
답변 제공: Yvonne Ramos, Director of Guest Relations 님, 2024년 4월 13일
We very much appreciate guest feedback regarding their stay at the Fairmont El San Juan Hotel. At your leisure if you could share what led to the rating, we will be happy to take into consideration for future improvements.

10/10 - 훌륭해요

Stephanie M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The El San Juan and Isla Verde are absolutely beautiful and very convenient to get away. would highly recommend
2024년 3월에 4박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 17일
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 - 훌륭해요

Luis 님, San Lorenzo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staffs
2024년 3월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 17일
Thank you for the great rating and shout out to the staff! We are glad that you enjoyed your visit and hope to see you again very soon.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful
2024년 3월에 1박 숙박함
답변 제공: Yvonne Ramos, Director of VIP services 님, 2024년 3월 24일
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.