3 개의 야외 수영장, 08:00 ~ 20:00 오픈, 카바나(요금 별도), 수영장 파라솔
예약 가능 여부 확인

Wyndham Grand Rio Mar Rainforest Beach and Golf Resort - 윈덤 그랜드 리오 마르 레인포레스트 비치 앤 골프 리조트 여행 후기

5 out of 5
Wyndham Grand Rio Mar Rainforest Beach and Golf Resort - 윈덤 그랜드 리오 마르 레인포레스트 비치 앤 골프 리조트
6000 Rio Mar Boulevard, Río Grande

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1752개 이용 후기 중 1061개" "
평점 8 - 좋아요. 1752개 이용 후기 중 357개" "
평점 6 - 괜찮아요. 1752개 이용 후기 중 156개" "
평점 4 - 별로예요. 1752개 이용 후기 중 99개" "
평점 2 - 너무 별로예요. 1752개 이용 후기 중 79개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Sarah

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Cody Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing. We will be back.
2024년 4월에 7박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 24일
Dear Cody,Thank you for selecting the Wyndham Grand Rio Mar as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Tim

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 25일
Thank you for selecting the Wyndham Rio Mar as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Bianca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Resort was very pretty! Ocean was too rough to swim but it’s beautiful! And there is a nearby beach called Luquillo beach where you can swim, lots of great restaurants in that area as well, only 5 min away. We had an ocean view room, definitely worth it, the water is so pretty.
2024년 4월에 3박 숙박함
답변 제공: Jasmine 님, 2024년 4월 23일
Greetings Bianca,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

8/10 - 좋아요

Tara Michelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was really nice. There were a very few areas that needed a little TLC but nothing huge. I do wish they had a playground for small kids. My only real complaint was the humidity inside the building. They really need dehumidifiers.
2024년 4월에 7박 숙박함
답변 제공: Jasmine 님, 2024년 4월 23일
Greetings Tara,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved this property from top to bottom. Gorgeous setting, lovely room with a great balcony overlooking the ocean. The resort fee was way too high considering how much we had to pay out of pocket for everything. Not sure how they justify that. Expect to spend double what you think. But the food choices were good and convenient, and the pools and beach were beautiful. We were disappointed that we couldn’t swim at the beach due to rough surf but we used the pools a lot and ventured off site to a calmer beach to swim and snorkel. Service was excellent. Our family of 4 had an amazing trip.
2024년 4월에 1박 숙박함
답변 제공: Jasmine 님, 2024년 4월 22일
Greetings Jennifer,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Pascale 님, lexington

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort , super friendly and helpful staff Great beach and clean resort Good food ! Family friendly and they do have a quite area pool Even though it’s a big resort it has a boutique feel We truly had a great experience !!
2024년 4월에 4박 숙박함
답변 제공: Reservations Department 님, 2024년 4월 22일
Dear Pascale,We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar we enjoy creating memorable experiences for our guest.We are delighted to hear that you enjoyed your experience and had a wonderful time while staying with us. We hope to see you soon!Sincerely,Reservations DepartmentWyndham Grand Rio Mar Rainforest Beach & Golf Resort6000 Blvd. Río Mar, Rio Grande, 00745

8/10 - 좋아요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family truly enjoyed the resort experience. Great selection of pools and the beach was also gorgeous. We loved staying very close to El Yunque Rainforest and participated in a few adventures nearby. Also having a variety of restaurants within the resort was convenient. The only downside for us was that we were quite remote and other places we wanted to visit were 1.5-2.5 hours away from us. All in all, a really great stay!
2024년 4월에 7박 숙박함
답변 제공: Gaby 님, 2024년 4월 20일
Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as your destination for your recent stay. We value all guest feedback, and we are happy that you enjoyed your experience with us. We hope to see you again!

6/10 - 괜찮아요

Scott

좋아요: 청결 상태
2024년 4월에 4박 숙박함
답변 제공: Jasmine 님, 2024년 4월 22일
Greetings Scott,We sincerely apologize for your experience as we have felt short of meeting your expectations. Your feedback helps us address those areas of opportunities. At the Wyndham Grand Rio Mar, we strive to elevate each of our guest experiences. We hope you will allow us the opportunity to service you again!

8/10 - 좋아요

Beth

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
overall a nice resort. staff was very nice, responsive, and helpful. difficult to get off resort without a car and it would be nice if “convenience store” items in the gift store weren’t so expensive. area around the pool becomes very slippery after rain or after water from pool splashes.
2024년 4월에 4박 숙박함
답변 제공: Gaby 님, 2024년 4월 20일
Thank you for staying at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort. We appreciate you taking the time to provide us with feedback of your stay. We apologize our pricing did not align with your expectations. We use feedback like yours to improve our guest experience. Hope to see you soon!

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful, staff is so friendly and helpful and the food was amazing!! Rooms were clean and very nice but a little musty when we first checked in. Hard to avoid with the humidity of the rain forest! I would definitely go back! It is a beautiful and safe property!
2024년 4월에 4박 숙박함
답변 제공: Gaby 님, 2024년 4월 20일
Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as your destination for your recent stay. We value all guest feedback, and we are happy that you enjoyed your experience with us. We hope to see you again!

10/10 - 훌륭해요

Jane Ellen 님, Madison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pools and beach
2024년 4월에 6박 숙박함
답변 제공: Gaby 님, 2024년 4월 20일
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort we enjoy creating memorable experiences for our guest.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Restaurants prices are all a little inflated and similar.
2024년 4월에 5박 숙박함
답변 제공: Gaby 님, 2024년 4월 20일
Glad you enjoyed your experience at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort. We hope to see you again!

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Gaby 님, 2024년 4월 20일
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort we enjoy creating memorable experiences for our guest.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Gaby 님, 2024년 4월 20일
Glad you enjoyed your experience at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort. We hope to see you again!

6/10 - 괜찮아요

Joel 님, Algonquin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Gaby 님, 2024년 4월 20일
We are glad to hear you appreciated your recent stay but three out of five is less than we aspire to be at the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort! Please contact us at reservations@wyndhamriomar.com so we can address those areas of opportunities. Hope to see you soon!

8/10 - 좋아요

Auriel

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is beautiful with multiple restaurants and pools. Very kids friendly. Only issue was the bed is very minimal, I suggest asking for additional blankets. Also the rooms are very humid. The floors always feel damp so bring some slippers. Other than that the kids loved it. Old San Juan was about a 45 min drive. Rainforest is close by with one waterfall that has a kid friendly paved path. Theres a market and bakery close by so you don’t have to go far if you want to stock your room.
2024년 4월에 4박 숙박함
답변 제공: Jasmine 님, 2024년 4월 18일
Greetings Auriel,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

6/10 - 괜찮아요

Daniel

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
The pools, beach, and most of our dining experiences were great. Unfortunately most hotel staff were rude (except for a few notable members). We were often recipients of uncalled-for nasty glares and combative back-talk. Our room was muggy, the floor was not very clean, and our first set of sheets was dirty. They try very hard to upsell you during your stay, ranging from souvenir cups at the bar to the Margaritaville timeshares that they aggressively push. It detracted a bit from the vacation. Overall, we had a positive experience in spite of the resort, but we’ll definitely take our business elsewhere for our next trip.
2024년 4월에 4박 숙박함
답변 제공: Jasmine 님, 2024년 4월 18일
Greetings Daniel,We sincerely apologize for your experience as we have felt short of meeting your expectations. Your feedback helps us address those areas of opportunities. At the Wyndham Grand Rio Mar, we strive to elevate each of our guest experiences. We hope you will allow us the opportunity to service you again!

2/10 - 너무 별로예요

Lisandra

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My stay at the Wyndham Grand Rio Mar Puerto Rico was utterly disappointing. The room and building reeked of dampness and mold, with the lobby feeling like a swamp. The front desk's excuse of blaming the outdated AC for the dampness only added insult to injury. The bedding was atrocious, covered in unsightly red and orange stains, and the staff's solution was to provide new sheets for us to make the bed ourselves – talk about lazy and unprofessional. Charging a whopping $90 per night for resort fees just to access basic amenities like the pool and water is nothing short of a rip-off. The spa was no better, smelling like a neglected janitor's closet. The sight of parrots confined to small cages outside further soured the experience. To top it off, the customer service was abysmal, exemplified by the valet's incompetence in losing our car not once, but twice during our brief one-night stay. With prices reaching $400 a night, one would rightfully expect luxury and impeccable service, yet all we encountered was disappointment after disappointment. Steer clear of this overpriced and underwhelming establishment if you value your money and sanity spend your time somewhere else in Puerto Rico to really get the full experience and beauty of this island.
2024년 4월에 1박 숙박함
답변 제공: Jasmine 님, 2024년 4월 17일
Greetings Lisandra,We sincerely apologize for your experience as we have felt short of meeting your expectations. Your feedback helps us address those areas of opportunities. At the Wyndham Grand Rio Mar, we strive to elevate each of our guest experiences. We hope you will allow us the opportunity to service you again!

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food quality was good
2024년 4월에 7박 숙박함
답변 제공: Jasmine 님, 2024년 4월 16일
Greetings Peter,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

lynn marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property, everyone was so wonderful and helpful. Love it.
2024년 4월에 5박 숙박함
답변 제공: Jasmine 님, 2024년 4월 16일
Greetings Lynn,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Katya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Staff great specially Joanne from Marbella’s restaurant and Christian from 5’clock somewhere BAR. Very pricey food and amenities like cabanas. Reception personnel (Gabrielle) could be more polite and friendly. Strong mold odor in the room and hallways on the 3rd floor.
2024년 4월에 4박 숙박함
답변 제공: Jasmine 님, 2024년 4월 17일
Greetings Katya,We sincerely apologize for your experience as we have felt short of meeting your expectations. Your feedback helps us address those areas of opportunities. At the Wyndham Grand Rio Mar, we strive to elevate each of our guest experiences. We hope you will allow us the opportunity to service you again!

6/10 - 괜찮아요

Jeanette

2024년 4월에 4박 숙박함
답변 제공: Jasmine 님, 2024년 4월 18일
Greetings Jeanette,We sincerely apologize for your experience as we have felt short of meeting your expectations. Your feedback helps us address those areas of opportunities. At the Wyndham Grand Rio Mar, we strive to elevate each of our guest experiences. We hope you will allow us the opportunity to service you again!

8/10 - 좋아요

Andrew John

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Wyndham is a great spot with excellent views and access to a rather private and quiet beach. The only major negative was the pushiness of the concierges in trying to push a timeshare pitch while we were there. Im ok with them doing it 1x but they tried on 3 separate occasions. Other than that I thought the room was pretty nice. We were downgraded from a king size to 2 queens, but they gave us a complementary breakfast, which was well worth it.
2024년 4월에 4박 숙박함
답변 제공: Jasmine 님, 2024년 4월 13일
Greetings Andrew,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was absolutely beautiful. Everyone was so friendly and hospitable. Definitely a must stay!
2024년 4월에 2박 숙박함
답변 제공: Jasmine 님, 2024년 4월 12일
Greetings Debra,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Bryant

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Jasmine 님, 2024년 4월 13일
Greetings Bryant,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Sapana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Jasmine 님, 2024년 4월 11일
Greetings Sapana,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Jasmine 님, 2024년 4월 10일
Greetings Alexis,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Bengt 님, Avon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We absolutely loved our stay! From the second we walked into the resort, the service was impeccable. Everyone was so friendly and welcoming, and we instantly felt at home. The resort is large and I’m sure they were at capacity since we visited during a spring break week, but it never felt crowded. We never had to fight for chairs at the pool or wait to be seated for breakfast. All the meals we had onsite were fantastic, especially at Roots. We have traveled extensively, and this is definitely a Top 5 resort/vacation for us. We can’t wait to come back!
2024년 4월에 5박 숙박함
답변 제공: Acevedo 님, 2024년 4월 9일
Thank you for selecting the Wyndham Grand Rio Mar as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

4/10 - 별로예요

Nitin 님, Charlotte

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Got bed bugs!!!!! and there was left over hair from previous person who stayed in the room. Room was def not cleaned. Beyond pissed that we now have to deal with nightmare of bed bugs!! Will absolutely never come back nor recommend it to anyone!
2024년 4월에 4박 숙박함
답변 제공: Jasmine 님, 2024년 4월 9일
We sincerely apologize for your experience as we have felt short of meeting your expectations. Your feedback allows us to address those areas of opportunities. At the Wyndham Grand Rio Mar, we strive to elevate each of our guest experiences. We hope you will allow us the opportunity to service you again!

8/10 - 좋아요

Emily Cooper

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort- we loved our stay! Beautiful room and service was wonderful. The grounds were stunning. Food and beverages VERY good but expensive. Overall loved our stay and would recommend!
2024년 4월에 4박 숙박함
답변 제공: Reservations Team 님, 2024년 4월 7일
Dear Emily,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort as our destination for your recent stay.Please be assured that your comments have been shared with my Executive leadership team and action will be taken to help improve the overall guest experience and I apologize that we not only fell short of your expectations, but ours as well.As a valued guest, we thank you for choosing to stay with us and appreciate you bringing this concern to our attention.

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place and all around fabulous time was had by all
2024년 3월에 5박 숙박함
답변 제공: Gaby 님, 2024년 4월 6일
Glad you enjoyed your experience at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort. We hope to see you again!

10/10 - 훌륭해요

Deirdre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay. No Complaints except it can get expensive eating at the on-site restaurants and using Ubers to get into town
답변 제공: Reservations Team 님, 2024년 4월 6일
Dear Deirdre,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Beth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful resort with everything you could need on site. We could have stayed poolside or on the beach on site everyday, but the location was also great for heading out to excursions in the rainforest and bio bay.
답변 제공: Reservations Team 님, 2024년 4월 6일
Dear Beth,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Katarzyna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Reservations Team 님, 2024년 4월 6일
Dear Katarzyna,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

8/10 - 좋아요

Sonaye

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Reservations Team 님, 2024년 4월 6일
Dear Sonaye,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Brad

가족 여행
좋아요: 청결 상태
It was really fun and quiet place. Definitely could use some updating in areas as it needs it and could have a larger pool. The prices for food at the resort are really expensive so we are off the resort a lot. Definitely get a car as the Uber/lyft prices are more than a rental car.
2024년 3월에 7박 숙박함
답변 제공: Reservations Team 님, 2024년 4월 4일
Dear Brad,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as our destination for your recent stay. Please be assured that your comments have been shared with my Executive leadership team and action will be taken to help improve the overall guest experience and I apologize that we not only fell short of your expectations, but ours as well.As a valued guest, we thank you for choosing to stay with us and appreciate you bringing this concern to our attention.

6/10 - 괜찮아요

Kathleen

가족 여행
좋아요: 직원 및 서비스
Beautiful pool and outdoor area, service is excellent. The room smells of mildew, and the current at the beach makes swimming unsafe.
2024년 3월에 5박 숙박함
답변 제공: Reservations Team 님, 2024년 4월 4일
Dear Kathleen,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as our destination for your recent stay. Please be assured that your comments have been shared with my Executive leadership team and action will be taken to help improve the overall guest experience and I apologize that we not only fell short of your expectations, but ours as well.As a valued guest, we thank you for choosing to stay with us and appreciate you bringing this concern to our attention.

10/10 - 훌륭해요

Lindsay

2024년 3월에 5박 숙박함
답변 제공: Jasmine 님, 2024년 4월 23일
Greetings Lindsay,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Kristen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love staying here on every trip to PR, was disappointed having to wait hours after check in for a room, but other than that , not many complaints. Clean rooms, nice pool and food options. Food at the resort is over priced but many options outside of the resort if you want a less expensive and better selection. Overall great stay!
2024년 3월에 2박 숙박함
답변 제공: Acevedo 님, 2024년 4월 3일
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar we enjoy creating memorable experiences for our guest.

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was great. Concierge was horrible
2024년 3월에 7박 숙박함
답변 제공: Reservations Team 님, 2024년 4월 4일
Dear Kelly,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

6/10 - 괜찮아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Reservations Team 님, 2024년 4월 4일
Dear Karen,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as our destination for your recent stay. Please be assured that your comments have been shared with my Executive leadership team and action will be taken to help improve the overall guest experience and I apologize that we not only fell short of your expectations, but ours as well.As a valued guest, we thank you for choosing to stay with us and appreciate you bringing this concern to our attention.

8/10 - 좋아요

Caroline

2024년 3월에 6박 숙박함
답변 제공: Jasmine 님, 2024년 4월 22일
Greetings Caroline,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 - 훌륭해요

Jovany c

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Daily activity
2024년 3월에 5박 숙박함
답변 제공: Jasmine 님, 2024년 4월 2일
Greetings Jovany,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

4/10 - 별로예요

Paul J

가족 여행
Nice staffing Room service stole from our room, cleaning lady
2024년 3월에 4박 숙박함
답변 제공: Jasmine 님, 2024년 4월 1일
Greetings Paul,Thank you for sharing your recent experience at the Wyndham Grand Rio Mar Rainforest, Beach & Golf Resort. We appreciate your review and are truly sorry to hear about your experience with us. This is concerning as our team members are dedicated and committed to providing our guests and members with superior levels of customer service. Truly sorry to hear that this was not provided to you. Nevertheless, please be assured that your comments will be passed on to our leadership to properly investigate the incident and action will be taken to help improve the overall guest experience. I apologize that we not only fell short of your expectations, but ours as well.As a valued guest, we thank you for choosing to stay with us and appreciate you bringing this concern to our attention.

6/10 - 괜찮아요

Fernando J.

2024년 3월에 3박 숙박함
답변 제공: Gaby 님, 2024년 4월 20일
Glad you enjoyed your experience at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort. We hope to see you again!

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 9박 숙박함
답변 제공: Reservations Team 님, 2024년 4월 1일
Dear Daniel,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

8/10 - 좋아요

Colleen

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay here. The hotel was crowded as the week went on and I wish they had put out more chairs at the pools. The staff were all wonderful and the ocean is gorgeous.
2024년 3월에 5박 숙박함
답변 제공: Reservations Team 님, 2024년 4월 1일
Dear Colleen,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

8/10 - 좋아요

Alba M.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nos encanto la playa y los cuidados del hotel. El desayuno buffet espectacular.
2024년 3월에 2박 숙박함
답변 제공: Reservations Team 님, 2024년 3월 29일
Dear Alba M,Gracias por seleccionar el Wyndham Grand Rio Mar Rainforest Beach and Golf Resort como nuestro destino para su reciente estadía. Valoramos todos los comentarios de los clientes y nos alegra que haya disfrutado de su experiencia con nosotros. ¡Esperamos verte pronto!

6/10 - 괜찮아요

Christine

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The rooms could use updating. I had to change rooms after my first night because of a noisy air conditioner, ratty towels, rust on my sheets and lots of rust on my AC vent. The staff was very nice and accommodating
2024년 3월에 5박 숙박함
답변 제공: Reservations Team 님, 2024년 3월 29일
Dear Christine,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort as our destination for your recent stay.Please be assured that your comments have been shared with my Executive leadership team and action will be taken to help improve the overall guest experience and I apologize that we not only fell short of your expectations, but ours as well.As a valued guest, we thank you for choosing to stay with us and appreciate you bringing this concern to our attention.