4/10 - 별로예요
Tera
가족 여행
2024년 5월 21일
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was beautiful overall. Unfortunately, the room was musty and moldy. Asked for new sheets the first day due to them being dirty and never received any. Requested blankets 3 times throughout the day and finally received them on the 3rd call to the front desk around 9pm. I finally couldn't take the mold and musty smell of the room anymore and requested a new room. That's when I got a lesson on humidity and condensation but when I explained that I had pictures and video's of the mold they finally gave us a new room. My daughter ended up getting sick due to the room and we had to leave 2 days early when her symptoms got worse. The staff was overall amazing but the front desk seemed to care less about our issues. I would expect this from a low star hotel but not a resort that you are paying a good penny for. Just disappointed overall :(
Tera
2024년 5월에 6박 숙박함