산후안 리조트

“Muy bueno”

“We stayed 3 nights($400 a night) in an ocean view room. Room smelled like mold and mildew especially in the HVAC system. We ended up turning off the system for fear of getting sick although outdoor temps were in the high 90's. Cheap paper cups were supplied for drinking. The whole building is in need of major repairs/renovation. Terribly disappointing. We expected a Hilton level experience, a brand we travel with consistently.”

“Very old and dated. Staff was horrible.”

“I was impressed by the room, which had a small but well-equipped kitchenette, surpassing the usual hotel amenities with multiple appliances such as a microwave, coffee machine, and various dishware. Another delightful surprise was the availability of a washer and dryer right outside each room, a rarity compared to other hotels in Puerto Rico where their absence had been inconvenient for my family. Despite our late arrival and early departure the next morning, we couldn't fully enjoy the pool and...

“Beach and pools are both enjoyable and attractive. Beds extremely comfortable. Surrounding area is safe and attractive. Good and varied seating areas. TVs good' Closets in our room were damp, one had major condensation on the walls next to the AC unit so we had to move our clothes out. Breakfast service was adequate. Experience of the inside bar in the evening spoilt by the happy hour queues to claim free drinks. Receptionists polite and helpful. Very much a conference/catering appropriate...

“Hyatt resort all facility and surounding is wonderful.”

“Worth every penny! Amazing staff, great customer experience!!”